TRANSGLOBAL HEALTH SYSTEM INC.

QUALITY OBJECTIVES
Year: 2015

QUALITY OBJECTIVES BASELINE ACTION PLANS ACHIEVEMENT VERIFICATION SECTION

STATUS
To attain and maintain a Customer Satisfaction  Medical Director & all personnel General
performance index of Very Good Survey/Patient Feedback concerned to ensure that all PEME
rating for both customer results are delivered on time.
satisfaction survey (client  All personnel concerned to ensure
companies) and patient feedback customer service is prioritized in
(patients). all aspects of conducting the
PEME process
To release 100% of all PEME Transmittal Slips  Receptionists to ensure all Receptionists/Encoder
transmittal results within 24 hours. transmittal slips of patients’ results
are sent to the client agencies on
the same day of examination.
To ensure that all Calibration Certificates  Department Head to ensure that All Medical Sections
clinic/department equipment are Service Reports all equipment are calibrated and
periodically calibrated and maintained as per schedule
preventive maintenance are indicated.
regularly carried out.
To implement a computer program Management  Medical Director to approve IT Management
to serve as the patient database provided system
as per DOH requirement on
Information Technology System

Prepared by: Approved by:

ARABELLA Z. BANAWIS DR. FIDEL CHUA

Quality Management Representative Medical Director