Levels of management

● Top Level Manager – looks at the overall operation of the organization.

● Middle Level Manager – coordinates activities of different department
● First Level Manager – directly responsible for the actual production of services.

What are these levels?

1. Top level: Some examples are positions such as Chief Executive Officer(CEO), Board of Directors(BODs),
or President.
○ These positions are considered as Top Level and they are at the top of the hierarchy of
managements.
○ For example, in a hospital setting, Top Level managers oversee the general administration of
hospitals and other provider facilities. They monitor healthcare quality, review staff performance,
and promote a collaborative organizational culture.
2. Middle Level: Examples of Middle Level managers are positions such as, Head of Department, Branch
Manager, Factory Manager, etc..
○ These positions—unlike Top Level management positions—manage departments rather than a
whole organization.
○ These managers, manage whole departments
3. First Level Manager: First Level managers are at the bottom of the hierarchy. Rather than managing, whole
organizations or departments, they mainly manage a certain group of people, which are the regular
employees and the products or services they provide.
○ A good example for first level managers are positions such as crew leaders, shift supervisors, and
office managers.

So as for the levels of management, you can kind of look at it as a hierarchy where the

top level managers are at the top of the triangle, the middle level managers at the

middle, and the first level managers are the very bottom of the triangle.

First is the top level manager, so a top level manager basically oversees the operation

of an organization, such as setting objectives to set the course of the company and to

plan and make decisions which would effect the whole organization. Some examples of

top level positions are CEOs, Presidents, and Managing Directors. With some

prominent figures being, Elon Musk, Mark Zuckerberg, and Chris Kempczinski.

Next are the Middle level managers, these managers are responsible to the top

management for the functioning of their department. So these managers are the people
who execute the plans of the organization in accordance with the directives of the top

management. And some examples of positions are, a branch manager, regional

manager, and the head of department. They are responsible for coordinating the

activities within their department, such as explaining top level directives to lower level

managements and making plans for the sub-units of the organization.

And lastly, we have first level managers, these managers are the people who manage a

certain group within a department, and as it says there, they are “Directly responsible

for the actual production of services.”. This is because first level managers are the ones

that mainly handle the normal employees, who are the producer of the service. Some of

their responsibilities are things such as assigning jobs and task to workers, they are

also responsible for the quality and/or the quantity of production, they ensure discipline,

provide training, and motivating the workers. Some positions include, Team Leaders,

Section Officers, and Shift Supervisors.

So just as a short summary, A top level manager is responsible for setting the vision,

goals and strategies of an organization, and overseeing its overall performance. A

middle level manager oversees the work of lower level managers and reports to higher

level managers and are also responsible for implementing the strategies and policies of

the organization. And a first level manager is responsible for overseeing the daily

operations of a team, providing feedback, coaching, and training to the employees.