IT Operations (Ops)

Maryna Burr
 IT Ops

Includes managing and maintaining an organization's IT infrastructure and services. The

primary goal of IT Ops is to ensure the availability, reliability, and performance of IT
systems and services, supporting the overall business operations. IT Operations is
entrusted with maintaining routine tasks and other activities that maintain the
infrastructure for other services. This includes maintaining and updating the networking
and computing hardware to ensure that the servers have proper air-conditioning and
that they don’t overheat.
 Processes and Responsibilities in IT Operations

1. Mitigating disasters:

IT operations are essential in disaster recovery and business continuity planning,

anticipating and mitigating the impact of potential disasters on the organization. In
the event of a disaster, ITOps swiftly restores hardware and software configurations
to ensure rapid recovery with minimal costs.
 Processes and Responsibilities in IT Operations

2. Running solutions:

IT Ops ensures smooth service delivery by preparing backups, managing servers,

and optimizing IT resources for maximum efficiency. They work to ensure that the
servers and hardware are readily available to support various services as needed
 Processes and Responsibilities in IT Operations

3. Maintain and manage IT infrastructure:

IT Ops maintains and manages the IT infrastructure, encompassing both hardware

and software components. This includes setting up and maintaining hardware,
managing facilities, overseeing hybrid cloud environments, configuring various
components, and ensuring comprehensive documentation.
 Processes and Responsibilities in IT Operations

4. Evolution of IT infrastructure:

IT Ops takes charge of the evolution of IT infrastructure, adopting cutting-edge

technology and best practices to enhance efficiency. Their responsibilities include
upgrading software and hardware to ensure seamless functioning of the
organization's IT systems.
 What is IT Infrastructure?

IT infrastructure at a software company refers to the underlying hardware, software,

networks, and services that support and enable the company's IT operations and
software development processes. It forms the foundation for the organization's
information technology and encompasses various components and resources that are
essential for the company to function effectively and deliver its software products and
services.
 What are the Parts of IT infrastructure?
Hardware: This includes different types of equipment like
servers, datacenters, personal computers, routers,
switches, and other devices.
Software: Software refers to the applications used by a
business, such as web servers, content management
systems, and operating systems like Linux. The operating
system manages system resources and hardware and
connects all the software with the physical resources that
do the work.
Networking: Networking involves interconnected
components that enable communication between
internal and external systems. This includes internet
connectivity, network management, security features like
firewalls, as well as hardware like routers, switches, and
cables.
Data Centers: In some cases, software companies may
have their own data centers or use third-party data
centers to host their servers and IT infrastructure.
Cloud Services: Many software companies leverage
cloud computing services, such as those provided by
Amazon Web Services (AWS), Microsoft Azure, or Google
Cloud Platform (GCP), to access scalable and flexible
resources for their applications.
Security Infrastructure: This includes security measures
such as firewalls, intrusion detection systems, encryption
protocols, and authentication mechanisms to protect
the company's data and systems from unauthorized
access and cyber threats.
 Types of IT Infrastructure

 Traditional infrastructure: Businesses own and manage all the components, like datacenters
and equipment, in their own facilities. It can be costly and requires a lot of hardware and
space.

 Cloud infrastructure: Used for cloud computing, it can be private (dedicated to one user) or
public (rented from providers like Alibaba, Amazon, Google, IBM, or Microsoft). Hybrid cloud
combines multiple clouds for flexibility.

 Hyperconverged infrastructure: Manages compute, network, and data storage resources from
a single interface. It supports modern workloads with scalable architectures using standard
hardware.
 The Common Job Titles in IT Ops
 Network Administrator: Builds and manages the IT network, solves etwork-
related issues, and maintains networking hardware and software.
 Cloud Architect: Designs the cloud strategy, creates cloud architecture,
ensures sufficient cloud resources, and addresses cloud-related issues.
 Business Architect: Connects organizational goals with ITOps, ensures
policies and strategies are implemented, and translates stakeholder vision
for ITOps.
 Operations Engineer: Develops and implements environments for
deploying and running applications, collaborates with DevOps, and
ensures resource support.
 Systems Integrator: Designs and builds systems delivering IT services,
integrates solutions for a seamless IT experience.
 Application Analyst: Monitors and analyzes organization's applications
and data, prepares roadmaps for new applications, and ensures they
meet requirements.
 IT Support Specialist: Provides technical support and troubleshooting
assistance to end-users and internal teams within an organization.
 Systems Administrator: Manages and maintains the organization's
computer systems, servers, and networks.
 DevOps Engineer: Bridges the gap between development and IT
operations, facilitating seamless deployment and automation
processes.
 Cloud Operations Engineer: Manages and optimizes cloud-based
infrastructure and services.
 IT Support Specialist: Provides technical support and
troubleshooting assistance to end-users and internal teams within
an organization.
 Systems Analyst: Ensures the organization's IT systems align with
goals, creates specifications and requirements for applications.
 Network and Security Engineers: are responsible for designing,
implementing, and maintaining network infrastructure and
ensuring the security of data and systems within an organization
 IT Ops - Tech Stack

Monitoring and Management Tools: Security:

 Nagios, Zabbix, and Prometheus are used to monitor the health,
performance, and availability of IT systems and infrastructure o Cisco ASA, Palo Alto Networks, and Snort Firewalls and Intrusion
Detection/Prevention Systems (IDPS) help protect the network from
 Puppet, Ansible, and Chef help IT teams manage and control
various aspects of the infrastructure, such as configuration unauthorized access and attacks.
management and automation. o Antivirus, anti-malware (Endpoint Security) are used to secure
Infrastructure Management: individual devices.
 VMware, Microsoft Hyper-V, and cloud platforms such as o Active Directory and LDAP (Identity and Access Management
AWS, Azure, and Google Cloud are used to manage and (IAM)) help manage user identities and access privileges.
deploy virtualized resources and cloud services.
 Docker and Kubernetes (Containerization) are used to
manage and orchestrate containers for application Automation and Orchestration:
deployment and scalability.
o Python, PowerShell, and Bash scripting (Scripting Languages) are
Networking Equipment and Monitoring:
commonly used for automating tasks and managing
 (LANs) and (WANs) (Routers), Cisco Catalyst switches, HP configurations.
Aruba (Switches), Palo Alto (firewalls), load balancers, and
other networking hardware and appliances that are o Ansible, Terraform, and Jenkins (Orchestration Tools) automate
essential for managing network traffic and security. infrastructure provisioning and application deployment.
 Wireshark, SolarWinds, and Cisco Prime help monitor and
troubleshoot network performance.