Final Output Group 2

MAXIMO ESTRELLA SENIOR HIGH SCHOOL
DEMOGRAPHIC PREDICTORS OF CUSTOMER SATISFACTION

IN SCHOOL CANTEEN SERVICES AMONG
GRADE 12 STUDENTS.
A Research presented to
3251 J. Magsaysay St., Carmona, Makati City
In partial fulfillment of the requirements in

Inquiries Investigations and Immersion
Abacan, Nicole Angela M.

Cuaycong, Abby Shane C.
De Vera, Maxille U.
Dela Cruz, Mark
Jabay, Julia Marie F.
Lajom, Angel Joy A.
Macario, Knoweline K.
Oleta, Vinz Ward
Oropesa, Jhean Gwyneth
Rivera, Bianca
Rubrico, Mark Bil M.
Torres, John Alfred
Grade 12- Melchora Aquino
Maria Vina Liwanag

Research Adviser
Date of Completion
June 2023
APPROVAL SHEET
The research study entitled “LEVEL OF CUSTOMER SATISFACTION IN

SCHOOL ELEMENTARY CANTEEN SERVICES AMONG GRADE 12
STUDENTS” prepared and submitted by Abacan, Nicole Angela M.,Cuaycong,
Abby Shane C.,De Vera, Maxille U.,Dela Cruz, Mark,Jabay, Julia Marie F.,Lajom,
Angel Joy A.,Macario, Knoweline K.,Oleta, Vinz Ward,Oropesa, Jhean Gwyneth,
Rivera, Bianca,Rubrico, Mark Bil M.,Torres, John Alfred in partial fulfillment of the
requirements in INQUIRES,INVESTIGATION,AND IMMERSION has been
examined and hereby recommended for approval and acceptance
_____________ Mrs. Maria Vina C. Liwanag

Date Research Adviser
Approved in partial fulfillment of the requirements in INQUIRES,

INVESTIGATION,AND IMMERSION
Mr. Arnold G. Chan Mr.Aljhon M. Paitone

Member of the Panel Research Focal Person/Member of the Panel
Mrs. Florence M. Pormacion Mr.Roderick F. Estrada

Member of the Panel Member of the Panel
ACKNOWLEDGEMENT
Words cannot express the researcher”s gratitude to the individual’s

participation, and assistance throughout the study. Their contribution is sincerely
appreciated and acknowledged. The researchers would like to express their
appreciation, in particular to the following individuals:
To our Research Advisor,Mrs Maria Vina C. Liwanag for her invaluable

patience,wisdom and insightful feedbacks.
To the Research Panel,for their generous knowledge,expertise and

valuable feedbacks.Addionally, this endeavor would not have been possible
without the generous support from Maximo Estrella Senior High School, who
financed the research.
Lastly,we would be remiss in not mentioning our family,and our

parents.Their belief has kept our spirits and motivation high during this process
ABSTRACT
Customers satisfaction in school canteen services is essential for
school canteen sustainability because it benefits not just the students but
also the canteen and staff. It has become one of the issue in the school
of Maximo Estrella due to a lack of canteen facility for Senior High
students and lack of services in about the customer satisfaction among
the students in terms of cost, food quality, sanitation and services.
Therefore, the purpose of this study is to determine the customers
satisfaction among grade 12 students in Maximo Estrella Senior High
School. Using a descriptive research design, results indicate that male
and female respondents have neutral satisfaction and low variability on
canteen services. ABM, GAS, HUMSS, and STEM strands have neutral
satisfaction, but ABM strand has high customer satisfaction and low
variability. The findings also indicate that students have a moderate
satisfaction in canteen services, including cleanliness,cost,food quality
and service.
Keywords: customers satisfaction, canteen, services, cost, food
quality, sanitation
TABLE OF CONTENTS
PAGE
TITLE PAGE………………………………………………………………….I
APPROVAL SHEET…………………………………………………………II
ACKNOWLEDGEMENT…..………………………………………….…...III
ABSTRACT………………………………………………………………..IV
TABLE OF CONTENTS…………………………………………………..V
Chapters
I.INTRODUCTION
Background of the Study………………………………………………….1

Conceptual Framework……………………………………………………5
Statement of the Problem…………………………………………………6
Significance of the Study………………………………………………….7
Scope and Delimitation……………………………………………………7
Definition of Terms…………………………………………………………8
II. REVIEW OF RELATED LITERATURES
Reduce, Reuse, and Recycle…………………………………………….9

Segregation.……………………………………………………………….10
Composting………………………………………………………………..11
Incineration……….………………………………………………………..12
MAXIMO ESTRELLA
III.RESEARCH SENIOR HIGH SCHOOL
METHODOLOGY
Research Design…………………………………………………………17
Research Sample………………………………………………………...18
Research Sampling Method……………………………………………..18
Respondents of the Study………………………………………………..18
Instrumentation…………………………………………………………….19
Data Collection Procedure………………………………………………..19
IV.PRESENTATION, INTERPRETATION AND ANALYZATION OF

DATA
Table 1. Demographic Profile of Respondents…………………………20

Table 2. Level of Awareness……………………………………………..23
V.SUMMARY OF FINDINGS,CONCLUSIONS AND

RECOMMENDATIONS
Summary of Findings………………………………………………………..26
Conclusions..……………………….…………………………………………29
Recommendations…………………..………………………………………..30
References……………………………………………………………………31
Appendices………………………………………………………………………
33
Chapter I
INTRODUCTION
This chapter of the paper presents the problem and its setting. It includes
the background of the study, the statement of the problem, significance of the
study and scope and delimitation of the study.
Background of the Study
Previous studies indicated that the degree of satisfaction with the
university cafeteria depends mostly on sanitation, physical condition and attitude
of the staff. The satisfaction level of the Senior High School students on the food
of the canteen in terms of price, serving size, nutritional value, taste,
presentation, variety and overall satisfaction (Natividad, 2019).
Many of the senior high school pupils at MaximoEstrella are having trouble
getting enough meals. Many students don’t have time to grab a snack because
the canteen closes at 5 o’clock after its operating hours.
Food poisoning is a global issue of public mental health. In Malaysia, the
Terengganu Ministry of Education School has linked food poisoning among
students to both non-modifiable factors like the location of the school district and
modifiable factors like food trucks and critical control points. In Terengganu,
1
incidences of food poisoning involving school children made up 63.6% of the
total. 81% occurred at secondary school and 57.1% involved schools located in
urban districts. Poultry (61.9%) was the most common food vehicle and
salmonella spp. 52.4% waste the most common microbial etiological agent.
Cross-contamination was less likely to be linked to school food poisoning
compared with inadequate cooking and reheating. Health education on food
safety, food handling, strict hygiene practice and clean canteen environment
need to be strengthened (Filza, 2021).
The objectives of this study were to evaluate the canteen’s services,
ascertain customers’ satisfaction levels with those services, and pinpoint any
issues that might have arisen. Findings revealed that 84% of consumers are
between the ages of 16 and 25, 50% have senior high school degrees, and 58%
only sometimes visit the canteen. Food and beverage consumers expressed
satisfaction with the taste, cost, and portion, but not with the cleanliness, variety,
or presentation of the products.
2
Conceptual Framework
INPUT PROCESS OUTPUT

● Numbers of ● Descriptive analysis ● Level of
respondents in using frequency on the customer
terms of: number of respondents satisfaction in
1. Gender in terms of: canteen
2. Academic (a) Gender services in
Strand (b) Academic terms of
Strand cleanliness,
cost, food
● Level of
quality and
satisfaction in ● Descriptive analysis
services.
terms of: using mean and
1. Cleanliness standard deviation on
2. Cost the level of customer
3. Food Quality satisfaction in school
4. Service canteen services in
terms of:
(a) Cleanliness
(b) Cost
(c) Food quality
(d) Survey
Staff: Students were more satisfied when the school canteen staffs are more
accommodating
● Canteen staff asks students if they want price.
Canteen: Students satisfactions were based on the school canteen service.
● If canteen service is good, students eats happier and feel more satisfied.
3
Food Quality: Students based on the food quality of the school canteen.
● Students want to make sure if the foods are safe to eat and also food
served is good.
Price: The students also looked at the price of food in the canteen.
● They want to be sure that the food they buy is right for the price and if it is
consistent.
General Statement of the Problem
This study aims to determine the relationship between school canteen services
and senior high school students satisfaction among Grade 12 in Maximo Estrella
Senior High School.
SpecificStatement of the Problem
1. What is the profile of the students in terms of:
a.) Gender
b.) Academic strand
2. How does the level of customer satisfaction in school canteen services
compare among grade 12 students?
4
Significance of the Study
The purpose of this study was to determine whether there was between the
levels of service quality and student satisfaction in the MESHS canteen. The
following may benefit from the study's findings:
LGU Facilities: The information and results gathered from the study could provide
additional data, which can be used by the LGU to help the school canteen
improve their canteen and food services.
School: This research would help the school to identify the benefits of healthy
menu being served to the customers, the canteen management operation and
the school policy conducted.
Students: This research will be helpful for the students and can also serve as a
guide in terms of food awareness, cleanliness and preferences on food.
Scope and Delimitation
This study is to identify the demographic predictors of customer
satisfaction in school canteen services in Maximo Estrella Senior High
School.The study will last for more than a week in May during the second
semester. Personal data including gender and strand were taken into
consideration in the study.
5
A total of 156 pupils from Maximo Estrella Senior High School were
Incl uded in the study's restricted population of grade 12 students from 2022–
2023. Respondents were chosen from each academic strand, namely ABM,
GAS, HUMSS, and STEM, to ensure neutrality in sampling. To gauge people's
satisfaction with the school cafeteria service, a Likert-scale-style questionnaire
will be employed. It will be delivered via Google Form and paper and pencil to
those who cannot access it.
Definition of Terms
Cleanliness: Refers to the cleanliness of the canteen and utensils. The are
must be free from pets such as cockroach, flies and ants. The utensils must be
odor free and stain free (Cachilla, 2016).
Cost/ Price: Refers to the affordable price ranging from 25 pesos to 40 pesos for
a complete meal (Natividad, 2019).
Food quality : Refers to the quality of dishes in terms of taste, nutrition and
serving size (Amelia, 2019).
Service: Refers to a positive relationship between the students' customers and
the canteen staff who are responsible to serve and assist the students'
6
customers overall. This pertains to school canteen offers for students, program
free meals for undernourished students, behavior of the staff and the rules and
regulations of the school canteen (Dhas, 2021).
Chapter II
REVIEW OF RELATED LITERATURE
Any business, even a school canteen, needs to focus on achieving
customer happiness. Customer satisfaction in a school canteen relates to how
content and pleased the customers are with the canteen’s offerings in terms of
both food and service as well as their entire experience. The school canteen is
an essential part of any educational institution. It is a place where students can
take a break from their studies, socialize, and refuel with healthy and nutritious
food. The school canteen is an important part of any educational institution. It
provides students with a convenient source of food, promotes healthy eating
habits, acts as a social hub, and generates revenue for the school. As such, it is
essential that schools prioritize the development and maintenance of their
canteen facilities.
7
Schools are an important food environment to cultivate and promote
healthy food choices and practices among children and adolescents. The aim of
the present study was to assess the type and quality of food and beverages sold
in school canteens in public primary and secondary schools in Kelantan,
Malaysia. Eligible schools were randomly selected from the list of all schools and
detailed information of all food and beverage items sold in the school canteens
were collected during school days. Food and beverages were classified based on
food groups derived from the Malaysian Food Dietary Guideline and the
Recommended Foods for Healthy Cafeteria Guideline (Hopkins, 2021)
The Sahid University canteen Is located in Jakarta, Indonesia. The
majority of its customers are between the ages of 16 and 25 (84%) and have a
senior high school diploma (50%) or above. The products’ quality in relation to
taste, cost, cleanliness, and portion. Variation and attributes of product display.
According to data on the quality of the items, 25% of customers are happy with
the food quality and drinks provided at the canteen, while the other 25 customer
are not satisfied with the cleanliness, variety, or presentation of the products.
Based on the study’s findings, a customer proposed emphasizing the canteen’s
cleanliness (Amelia, 2019).
8
The overall volume of food waste produced during school lunches at the
University of Huddersfield, which is located in England. The study’s main goal is
to investigate how a number of variables, including meal satisfaction and general
levels of environmental awareness among students and staff, influence this
volume of waste. More than 3000 satisfaction surveys and 300 pairs of meal
photos were gathered during the lunch break in all three schools. In addition to
exploring the practices that contribute to food waste, students were given an
environmental awareness test that focused on their knowledge and attitudes
toward food waste. Staff members at the schools were also interviewed in order
to better understand the evolution of the schools’ eating practices and their
attitudes toward sustainability. The amount of food waste created in schools
cannot be adequately addressed by attempts to understand and change school
food systems using only behavioral interventions. As a result, it is concluded that
creating efficient routines in schools generally, and school canteens in particular,
is a crucial step in promoting a shift towards the sustainability of school lunch
service (Dhas, 2021).
In Mandaue City, Cebu, the Philippines, the Cebu Doctors’ University
Canteen served as the study’s site. The study’s focus was on the canteen’s
cleanliness and food quality. A total of 403 respondents—226 female and 177
9
male—participated in the study. The findings revealed that 183 of the
respondents were only moderately satisfied, 135 students were moderately
satisfied, 56 students were highly satisfied, and 29 students were less satisfied.
It is evident that a larger percentage of students are either very satisfied or
somewhat satisfied with the meal service provided by the KSEAN cafeteria. In
the study’s conclusion, it is further advised that academics and staff eat on
campus as well to encourage other students to follow suit (Cachila, 2016).
In Sta Teresita National High School, correlational method of research was
used to determine the relationship between the issues encountered in the school
canteen and the level of satisfaction with the services provided by the school
canteen on Grade 12 Students. Results revealed that students sometimes
observed the problems encountered by school canteens in the current state of
the area, attitude of the personnel, food preparation, prices of foods and
sufficiency of supplies. However, the level of satisfaction of the Grade 12
students in the services rendered by the school canteen somewhat observed the
foods being served, attitude of the sellers, physical condition and sanitation,
cleanliness and orderliness (Macaraig, 2019).
St. Mary’s College, Quezon City, Philippines Stratified random sampling
was used to determine the performed comprehend the researcher’s statistics in
10
this descriptive study, which involved distributing a self-administrator survey form
to 100 seniors at St. Mary’s College. That the level of happiness among senior
high school students with the canteen’s price, serving size, nutritional content,
taste, cleanliness, and overall contentment reflects. According to this canteen
study, students were generally satisfied with the quantity and caliber of the food
given as well as the meal’s flavor. 2% of the student survey respondents were
extremely disappointed with this canteen, 32% are unsatisfied, and 61% of
respondents are satisfied content, while 5% of the respondents are extremely
content. Since the majority of students are content with the flavor of the food
even if the price is high and the serving size in the canteen, the staff of the
cafeteria is advised to adjust the pricing of the food (Natividad, 2019).
Food and nutrition are essential factors for human development. Schools,
in particular, are required not only to feed the mind and soul but also the body
requisite towards holistic education. Therefore, school canteens play an
important role in the daily lives of students. However, issues on availability and
affordability arise with recurring socio-economic problems within the community
and family. In response, this study aims to assess the perception of selected
students toward the affordability of goods sold in the school canteens of General
Mariano Alvarez Technical High School (Valera, 2019)
11
Although there has been a past researches about customer satisfaction in
school canteen service in Grade 12 students there is no study conducted about
senior high school students satisfaction to elementary school canteen.
Chapter III
METHODOLOGY
Research Design
The research design that we use is descriptive. This research aims to
determine the level of satisfaction of Grade 12 students in school canteen of
Maximo Estrella Senior High School.
Research Sample
The population of our research is only grade 12 students in Maximo
Estrella Senior High School which has a total number of 156 students from
different academic strand, population of 256 and 5% or 0.05
Research Sampling Method
The researchers sampling method used in this study is Stratified Sampling
12
Method. To carry out the procedure, the researchers referred to the administrator
MAXIMO
to identify the number ESTRELLA
of populations SENIOR
of G12 students.HIGH SCHOOL
Research Instrument
In this study the instrument to be utilized is Likert scale with fourteen (14)
items structure to gather the information required. The item that gathers
respondents' profile information, such as their gender and strand, is part of the
research instrument. Several questions about students' satisfaction with school
canteen services are included in the online survey.
Descriptive statistics will be used to determine the number of respondents in
terms of gender and academic strand.
Data Collection Procedure
Stratified sampling method will be use for collecting the data. The survey
questionnaire will be conducted by the researchers. There are 156 respondents
who will be answer the survey questionnaire, the questionnaire is in google form
and contains a scale of one to five likert type. The survey will be held at Maximo
Estrella Senior High School and participants can answer it at home. It will take no
longer than 15 minutes to complete the survey questionnaire. After it answered,
13
the researchers will collect the results.
Statistical Treatment of Data
Descriptive statistics using frequency was utilized to determine the
demographic profile of Grade 12 students in terms (a)Gender and (b) Academic
Strand. On the other hand, descriptive statistics using mean and standard
deviation was utilized to determine the level of customer satisfaction in school
canteen services among Grade 12 students.
Chapter IV
PRESENTATION, ANALYSIS, AND INTERPRETATION OF DATA
In reporting the results, the researcher stays close to the statistical
findings without drawing broader implications or meaning from them. Further, this
section includes summaries of the data rather than the raw data (e.g., the actual
scores for individuals). A results section includes tables, figures, and detailed
explanations about the statistical results.
14
RQ 1. What is the profile of the
students in terms of:
a.) Gender MAXIMO ESTRELLA SENIOR HIGH SCHOOL
b.) Academic strand
Table 1: Demographic Profile of Grade 12 Students
Gender f fp
Female 77 49.4%
Male 79 50.6%
n 156 100%
Academic Strand
ABM 45 28.8%
GAS 24 15.4%
HUMSS 55 35.3%
STEM 32 20.5%
n 156 100%
Note: The table above shows the demographic predictors of students

in terms of gender, the number of male is greater than female.
The demographic predictors of students in terms of academic
strand, where ABM = Accountancy, Business, and Management,
GAS = General Academic Strand, HUMSS = Humanities and Social
15
Sciences, and STEM = Science, Technology, Engineering, and
Mathematics.The respondents are mainly female with a frequency
of MAXIMO ESTRELLA
77 and frequency SENIOR
percentage of 51%.HIGH SCHOOL
The largest group belongs
to HUMSS with a frequency of 55 and a frequency percentage of
35.3%. Oppositely, the smallest group of students belong to GAS
with a frequency of 24 and a frequency percentage of 15.4%.
RQ2. How does the level of customer satisfaction in school canteen
services compare among grade 12 students in terms of (a) Gender (b)
Academic Strand.
Table 2: Level of Customer Satisfaction among Grade 12 Students
X SD
Gender
Female 3.1 0.8
Male 3.1 0.7
Food
Strand Cleanliness Cost Service Cleanliness Cost Food Service
Quality
ABM 3.4 3.1 3.0 3.2 0.9 1.3 0.9 0.9
GAS 3.2 3.0 3.1 2.8 0.8 1.2 0.8 0.7
HUMSS 3.2 3.1 3.0 3.0 0.9 1.1 0.9 0.9
STEM 3.2 3.0 2.8 0.7 0.8 0.9 0.7 0.5
16
n
Note: The table above shows the level of customer satisfaction in

the school canteen , where the mean value is 1.00-1.80 = strongly
disagree ,1.90- 2 .70= disagree ,2.80-3.60 = moderate, 3.70-4.50 =
agree , and4.60- 5.00 = strongly agree.
The table above shows the mean and standard deviation of

respondents in terms of gender among G12 students at Maximo Estrella
Senior High School. Both male and female respondents have the same
mean value of 3.1, which is moderate, while the female respondents have
the highest standard deviation of 0.8. In terms of level of customer
satisfaction in the school canteen, both genders have a higher level of
customer satisfaction, while, in terms of variability, the female respondents
have a slightly higher level of variability than the male respondents.

respondents in terms of academic strand among G12 students at Maximo
Estrella Senior High School. In terms of cleanliness, ABM strands have
the highest mean value of 3.4, which is moderate, while both ABM and
HUMSS strands have the highest standard deviation of 0.9, meaning that
the ABM strand has the highest level of customer satisfaction in the school
canteen among the academic strands, and the ABM and HUMSS strands
have the highest variability among the academic strands.

Estrella Senior High School. In terms of cost, both the ABM and HUMSS
strands have the highest mean value of 3.1, which is moderate, and the
ABM strand has the highest standard deviation of 1.3, meaning both the
ABM and HUMSS strands have the highest level of customer satisfaction
in the school canteen, and the ABM strand has the highest variability
among the academic strands.
Estrella Senior High School. In terms of food quality, the GAS strand has
the highest mean value of 3.1, which is moderate, while both the ABM and
HUMSS strands have the highest standard deviation of 0.9, meaning that
the GAS strand has the highest level of customer satisfaction in the school
17
canteen among the academic strands, and the ABM and HUMSS strands have
MAXIMO
the highest variability ESTRELLA
among the academicSENIOR
strands. HIGH SCHOOL

Estrella Senior High School. In terms of service, the ABM strand has the
highest mean value of 3.2, while both the ABM and HUMSS strands have
the highest standard deviation of 0.9, meaning that the ABM strand has
the highest level of customer satisfaction in the school canteen and the
ABM and HUMSS strands have the highest variability among the
academic strands
Chapter V
SUMMARY OF FINDINGS, CONCLUSIONS, AND RECOMMENDATIONS
Summary of Findings
To investigate G12 Senior High School students' level of customer
satisfaction in school canteen services at Maximo Estrella Senior High
School. Data in terms of Gender and Academic Strand. We are trying to
reach a specific number of students with a total of 156, the end result was
collected from 12 respondents only (79 men and 77 women). The
frequency and proportion of G12 pupils at Maximo Estrella Senior High
School who responded in terms of gender. Male respondents have 79
respondents with a frequency percentage of 50.6%, while female
respondents have 77 respondents with a frequency percentage of 49.4%.
A survey was used to collect data over the months of May. The descriptive
statistics used to analyze the data produced the following results.
18
Secondly In terms of gender. With a mean value of 3.1 = moderate
and a standard deviation of 0.7, male respondents show a neutral level of
customers satisfaction. Male students have a neutral degree of
satisfaction and a low variability in their level of satisfaction in terms of
school canteen services. Female respondents, on the other hand, have a
neutral level of satisfaction, with a mean value of 3.1 = moderate and a
standard deviation of 0.8. Female students had a neutral degree of
satisfaction and a low variability in their level of satisfaction in terms of
school canteen services.
In terms of Academic Strand, there is no difference in all strand
when it comes to mean and standard deviation. Every strand is
moderately satisfied in school canteen services, in terms of cleanliness,
cost, food quality and services. Respondents in all strand have a very low
standard deviation in terms of cleanliness, cost, food quality and service.
19
Conclusions
MAXIMO
This study looked ESTRELLA
at the level SENIOR HIGH
of customer SCHOOL
satisfaction in terms of
cleanliness, cost, food quality and service.
Primary data were gathered by sending questions in Messenger to
answer via Google forms. We gathered our data to reach a goal of 156
respondents, and got a response through 156 respondents. The customer
satisfaction in school canteen service must be prioritized in order to achieve the
customers needs and maintain the satisfaction of the Grade 12 students. The
situation is currently being addressed.
This research study found out that there is still need to improve at Maximo
Estrella Senior High School canteen service. In this study we discovered that all
of the Grade 12 students at Maximo Estrella Senior High School are moderately
satisfied with school canteen service.
Recommendations
Based on the findings of this study, the following recommendations were
made:
20
Based on the fact that these Grade 12 students are moderately satisfied,
which is not aMAXIMO ESTRELLA

problem, the SENIOR
administrator who isHIGH SCHOOL
in charge should have a
suggestion box to improve the canteen. because, possibly, they are still slightly
unsatisfied with the services, resulting in unsatisfied students and a bad school
reputation. Additionally, the study recommends that the school should consider
introducing healthier food options in the canteen. This will not only improve the
overall satisfaction of the students but also promote healthy eating habits. The
school should also consider providing more seating arrangements in the canteen
to accommodate all students during peak hours. Furthermore, it is recommended
that the school administration should conduct regular surveys to monitor student
satisfaction levels and identify areas for improvement. This will ensure that any
issues are addressed promptly and effectively. Finally, it is suggested that the
school should explore partnerships with local businesses to provide additional
food options and enhance the overall dining experience for students. By
implementing these recommendations, the school can improve student
satisfaction levels and maintain a positive reputation in the community.
21
Finally, next researchers, this is a very important topic for us that
needs toMAXIMO
be studiedESTRELLA SENIOR
more in the future. HIGHthat
We hope SCHOOL
when you release
research on this topic, the results will improve and the Level of
Satisfaction of students will increase and make our environment healthier.
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Truong, G. N. (2016, October 20). Satisfaction of first year students toward Canteen.
Academia.edu. https://www.academia.edu/resource/work/29305698
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Appendices
Sample using Slovin’s Formula
256
n=
1+256 ¿ ¿
256
n=
1+256 (0.0025)
256
n=
1+0.6
256
n=
1.6
n=156
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Sample of Cover Letter
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SAMPLE OF QUESTIONNAIRE
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Table on the level of
satisfaction in school canteen among grade 12 female
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Table on the level of satisfaction in school canteen among grade 12 Male
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Table on the level of satisfaction in school canteen among grade 12

ABM students in terms of Cleanliness,Cost,Food Quality and Service
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Table on the level of satisfaction in school canteen among grade 12 GAS

students in terms of Cleanliness,Cost,Food Quality and Service
34
Table on the level of satisfaction in school canteen among grade 12

HUMSS students in terms of Cleanliness,Cost,Food Quality and Service
35
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Table on the level of satisfaction in school canteen among grade 12 STEM

students in terms of Cleanliness,Cost,Food Quality and Service
37
38

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MAXIMO ESTRELLA SENIOR HIGH SCHOOL

DEMOGRAPHIC PREDICTORS OF CUSTOMER SATISFACTION

In partial fulfillment of the requirements in

Abacan, Nicole Angela M.

Grade 12- Melchora Aquino

Maria Vina Liwanag

The research study entitled “LEVEL OF CUSTOMER SATISFACTION IN

_____________ Mrs. Maria Vina C. Liwanag

Approved in partial fulfillment of the requirements in INQUIRES,

Mr. Arnold G. Chan Mr.Aljhon M. Paitone

Mrs. Florence M. Pormacion Mr.Roderick F. Estrada

Words cannot express the researcher”s gratitude to the individual’s

To our Research Advisor,Mrs Maria Vina C. Liwanag for her invaluable

To the Research Panel,for their generous knowledge,expertise and

Lastly,we would be remiss in not mentioning our family,and our

Customers satisfaction in school canteen services is essential for

of Maximo Estrella due to a lack of canteen facility for Senior High

students and lack of services in about the customer satisfaction among

the students in terms of cost, food quality, sanitation and services.

Therefore, the purpose of this study is to determine the customers

satisfaction among grade 12 students in Maximo Estrella Senior High

School. Using a descriptive research design, results indicate that male

and female respondents have neutral satisfaction and low variability on

variability. The findings also indicate that students have a moderate

satisfaction in canteen services, including cleanliness,cost,food quality

Keywords: customers satisfaction, canteen, services, cost, food

Background of the Study………………………………………………….1

II. REVIEW OF RELATED LITERATURES

Reduce, Reuse, and Recycle…………………………………………….9

IV.PRESENTATION, INTERPRETATION AND ANALYZATION OF

Table 1. Demographic Profile of Respondents…………………………20

V.SUMMARY OF FINDINGS,CONCLUSIONS AND

study and scope and delimitation of the study.

Background of the Study

Previous studies indicated that the degree of satisfaction with the

university cafeteria depends mostly on sanitation, physical condition and attitude

of the canteen in terms of price, serving size, nutritional value, taste,

presentation, variety and overall satisfaction (Natividad, 2019).

the canteen closes at 5 o’clock after its operating hours.

Food poisoning is a global issue of public mental health. In Malaysia, the

Terengganu Ministry of Education School has linked food poisoning among

Cross-contamination was less likely to be linked to school food poisoning

compared with inadequate cooking and reheating. Health education on food

need to be strengthened (Filza, 2021).

The objectives of this study were to evaluate the canteen’s services,

or presentation of the products.

INPUT PROCESS OUTPUT

● Canteen staff asks students if they want price.

Canteen: Students satisfactions were based on the school canteen service.

General Statement of the Problem

Senior High School.

SpecificStatement of the Problem

1. What is the profile of the students in terms of:

b.) Academic strand

2. How does the level of customer satisfaction in school canteen services

compare among grade 12 students?

Significance of the Study

following may benefit from the study's findings:

improve their canteen and food services.

the school policy conducted.

guide in terms of food awareness, cleanliness and preferences on food.

Scope and Delimitation