Students Project Portfolio

Southern Cross School of Business

CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBCRT611 Apply critical thinking for complex problem solving _V1.0_09/02/21.
Page | 1
 Contents

Section 1: Defining the complex issue 5

Section 2: Systematic decision-making 7
Section 3: Decision review 9

Southern Cross School of Business

CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBCRT611 Apply critical thinking for complex problem solving _V1.0_09/02/21.
Page | 2
Student name: Shalendra Kumar MUDALIAR

Assessor: Ashraful Minhaz

Date: 10/02/2024

Business this assessment is Worlducation

based on:

Documentation reviewed as Simulation Pack

preparation:

Job role: Operation manager

Stakeholders: CEO, employee, senior executive, operation manage

Numeric/Financial data:

Southern Cross School of Business

CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBCRT611 Apply critical thinking for complex problem solving _V1.0_09/02/21.
Page | 3
 Section 1: Defining the complex issue

Provide business overview Worlducation

Provide an overview of the
business, including:
 name of business
 description of what the
business does (e.g. key
functions, vision)
 your job role within the
business (or the role
you’re assuming if you
are basing this
assessment on the case
study).
I am the operation manager of Worlducation
 Worlducation is a social start-up that manufactures tablet
computers for primary school students. They not only focus
on the hardware, but they also have a competitive team
creating software, content and activities to better engage and
educate the students.
 Worlducation aims to change the way children learn at school
by implementing artificial intelligence technology that can
follow up on each child’s progress and adjust to their needs
as they learn, creating the optimal path learning experience.
 As we may know, Worlducation sold their tablet by business-
to-business method which leading them to have a better
marketing since most of the classroom was proved to use
this tablet

Outline complex issue Currently, Worlducation is facing the following issues:

Describe the complex issue
associated with the business,
including:
 a brief outline of the
issue
 Delayed production due to closure of factory as an obligation
to COVID restriction policy.
 Rising tension between mainland China and Hong Kong has
provoked uncertainty to future operations.

 who the stakeholders are

As for the stakeholder, the project involves management, employee,
and how they are
associated with the senior executive, and government as our supporter, but lately, we
issue? have our distributor, supplier, and joined vendor.
 analysis and
presentation of numeric
and financial data The old management used to have a brainstorm and to provide cost
illustrating the complex estimates in future business models, Establishing a second
issue (attach to this
manufacturing facility (estimated cost $5 million), outsourcing
section of the portfolio)
manufacturing to a third party (lost margin of $200 per unit sold or $2
 two objectives when
pursuing solutions million per year assuming 10,000 units sold), developing a cloud-

 three advantages of based solution where customers would access the software remotely
solving the issue.
Southern Cross School of Business
CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBCRT611 Apply critical thinking for complex problem solving _V1.0_09/02/21.
Page | 4
 three risks involved in
pursuing solutions.
Legislative and organisational
requirements
Establish the legislative and
organisational requirements
related to the complex issue,
including:
 a summary of the
relevant legislation
 a summary of the
associated
organisational policies
and procedures
Attach any relevant policies to
your portfolio.
Calculate resources
Calculate the resources
required for the solution
development process
CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBCRT611 Apply critical thinking for complex problem solving _V1.0_09/02/21.
from their own devices (estimated cost $2 million), and purchasing
off- the-shelf tablets (lost margin of $200 per unit sold or $2 million
per year assuming 10,000 units sold) were all options.
Objectives of the projects when pursuing solutions are increasing the
revenue from out tablets and resolving the closure of manufacturing
facilities.
Thereby, the advantages of solving the issues are increase the
revenue of Worlducation, alleviate the cost associated with closure of
manufacturing facilities.
The risk that might happen to the project is:
 financial risk
 reputation risk
 operational risk
 employment risk.
Relevant legislations are the competition and consumer act 2010 as
well as the export and import law. The Competition and Consumer
Act 2010 requires business to provide product as per promotion
without any misleading information. Export and Import law involve
legislation that business is subject to when take part in export and
import activities in Australia.
Relevant organizational policies and procedures are as listed below:
Employees, vendors, manufacturers, customers, and others will be
expected to understand and follow the legal, financial, and
organisational standard.
Breach of corporate policies and procedures can result in injuries or
death and legal action by an involved stakeholder or the loss of
funding from a stakeholder group.
The project will proceed within 200 days with funds of $4 million and
adding up 230 more human resources. The current working hour will
be 5 hours per days as the work hour can be calculated as around 25
hours per days. Weekly resources will be targeted at approximately
76%, and single resources productivity during the project schedule is
about 16 days.
Southern Cross School of Business
Page | 5
Prepare presentation
Use the work done in this
section to prepare a
presentation of scope of your
issue to present to relevant
stakeholders.
Use any appropriate format
(e.g. MS PowerPoint).
Attach the presentation to
your portfolio.

Attach: Organisational policies and procedures ☐

Legislation ☒

Presentation ☒

Financial analysis and presentation ☒

Southern Cross School of Business

CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBCRT611 Apply critical thinking for complex problem solving _V1.0_09/02/21.
Page | 6
 Section 2: Systematic decision-making
Generate alternative solutions
for your issue
Summarise the outcomes of
your meeting with the
stakeholder, including:
 an outline of two critical
thinking techniques used
to generate solution
alternatives with other
stakeholders (attach
proof e.g. mind map to
this section of your
portfolio)
 List of four to six
alternative solutions.
Evaluate alternative solutions
Evaluate each identified
solution to establish their
feasibility. Include:
 success criteria
 constraints
 evaluation of each
alternative against the
criteria and constraints
 List of all feasible
options
CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBCRT611 Apply critical thinking for complex problem solving _V1.0_09/02/21.
Two critical thinking techniques that are used during the stakeholder
meeting is:
 Consultation: involves the consulting section with key
stakeholders of the project and seeking for feedbacks
regarding the decisions
 Root-cause analysis: involves the analyzing process that look
for the root cause of the issues and identify the resolution in
regard to the cause.
Potential alternative solutions are:
- Cloud-based technology
- Repurposing used tablets
- Outsource production to third party
- Install a new manufacturing facility
Success criteria are:
 Successful in maintaining and increasing revenue
 Successful in resolving delay production
Constraints:
 Situation uncertainty with the pandemic and country’s
tensions
 Limited production and shipment due to government
restrictions
Evaluation of each alternative:
 Cloud-based technology. It could be a good solution as it limit
physical interaction but able to maintain business activities
and connects student from all over the world.
 Build second manufacturing facility. It can solve the close
manufacturing facility and return production back on its track,
assuming that there is no government restriction
 Repurposing used tablets. It is sustainability practices by
refurbished used tablets and sell it at cheaper prices.
 Outsourcing manufacturing to a third party. It is assuming that
Southern Cross School of Business
Page | 7

Compare feasible solutions
Use one appropriate
tool/technique to compare all
feasible alternatives with one
another. Include:
 a description of the tool
or technique used
 proof of your comparison
(e.g. table, financial
analysis etc)
 an assessment of bias in
your decision-making
(actual or perceived)
Choose the best solution for
your complex issue
Choose the best alternative
and explain:
 Why did you choose it?
 How does it meet the
legislation and
organisational policy
requirements?
 Are there any risks
associated with your
solution?
 What are the
advantages of the
CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBCRT611 Apply critical thinking for complex problem solving _V1.0_09/02/21.
third party able to manufacture required quantity.
Feasible options are repurposing used tablets and cloud-based
technology
Return of investment analysis is the comparison technique that will be
used. It will look at highest ROI from the solution investment and
feasibility of the investment.
Cloud-based technology is proven as a positive approach as it has
been cooperated in many business’ entities. In approximation the
solution will require a budget up to $2 million yet it will improve the
productivity in long-term and increasing revenue, hence reaching
break-even point in short amount of time.
Repurposing used tablets is a sustainable practice which is not only
help the environment but also improve the business revenue. In
approximation, the approach can bring in $100 return per unit at
minimum investment.
The most frequent bias in the decision-making process is that
business want the as much profits as possible from investment that is
as little as possible.
The two most appropriate solutions are cloud-based technology and
repurposing used tablets. It is because time and company’s needs.
Cloud-based technology is required to keep up with the market trend
and it takes time in the development. While waiting for the
development, the company can refurbish used tablets and sell it at
cheaper price which becomes additional margin for the company. It is
better than throwing it away as waste.
Both solutions do not entangle with or violate any relevant legislation,
hence completely legit.
There are, however, some risks associated with the suggested
Southern Cross School of Business
Page | 8
 chosen solution? solutions:

 Resources required  Implementation of technology is often times uncertain and

prolonged thus leading to budget overrun and late project
delivery

 Cloud-based technology is well exposed to the cyber-attack

and leakage of data.

Prepare a brief Attached in the portfolio

Use the work done in this
section to prepare a brief to
share your proposed solution
with key stakeholders (use
“Brief outline” template if
applicable).
Attach the organisation
policies that guide brief
writing to this section of the
portfolio.

Attach: Brief ☒

Feedback register ✘

Organisational policies - brief ✘

Feedback Register

Solution Feedback
Cloud-based technology The deployment of cutting-edge technology
frequently runs into numerous obstacles, which
causes the project's completion to be delayed. To
make sure the estimated schedule is met, regular
monitoring should be done in this section.

Repurposing tablets To avoid shortages, the quantity of used tablets

should be estimated before the job begins.

Southern Cross School of Business

CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBCRT611 Apply critical thinking for complex problem solving _V1.0_09/02/21.
Page | 9
 Section 3: Decision review

Develop a feedback register

Develop a feedback register The issues and pertinent feedback will be covered by the feedback
to record feedback from register.
stakeholders.
Attach the organisation
policies that guide recording
of feedback.

Incorporate feedback
Use the feedback from your Refined brief attached
meeting with stakeholders to
refine your project brief.
Attach the refined brief and
completed feedback register
to this section of your
portfolio.

Seek approval Dear Sir,

Use an appropriate format to Hope this email find you well,
seek approval to implement
I’d like to consult with you on the proposed solutions. The brief
your proposed solution (e.g.
draft an email, complete an outlines the solutions to our current dilemma has been attached to this
application form ready to be email. Please review the document and provide approval or feedbacks
lodged etc.)
on the matter.
Attach proof to this section of
your portfolio.
Thank you for your kindness,

Regards,
Shalendra Kumar Mudaliar

Self-evaluate your Please find self-evaluation attached

performance
Although I believe I have fulfilled the evaluation criterion, there is still
Perform a self-evaluation: some ambiguity in the financial analysis because of my shortcomings
in its development.
 Complete the self-
evaluation checklist
Southern Cross School of Business
CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBCRT611 Apply critical thinking for complex problem solving _V1.0_09/02/21.
Page | 10
 (add as an attachment).

 List your strengths and

weaknesses.

 Identify areas needing

improvement.

Attach the completed self-

evaluation (Self-Evaluation
checklist) to this section of
your portfolio.

Attach: Self-evaluation checklist ☒

Refined brief ☒

Completed feedback register and related organisational

✘
policies

Proof to seek approval ✘

Brief Outline

This Brief outline forms part of Section 2 of the Project Portfolio for BSBCRT611 Apply critical thinking
for complex problem solving.

Worlducation Solution Brief

Author: Shalendra Kumar Date: 10/02/2024 Department: Operational

Manager

Issue being addressed:

 Delayed production due to closure of factory as an obligation to COVID restriction policy.
 Rising tension between mainland China and Hong Kong has provoked uncertainty to future
operations

Proposed solution:
 Cloud-based technology
 Repurposing tablets

Advantages:
 Cloud-based technology. It could be a good solution as it limit physical interaction but able

Southern Cross School of Business

CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBCRT611 Apply critical thinking for complex problem solving _V1.0_09/02/21.
Page | 11
 to maintain business activities and connects student from all over the world.
 Repurposing used tablets. It is sustainability practices by refurbished used tablets and sell
it at cheaper prices

Risks:
 Implementation of technology is often times uncertain and prolonged thus leading to budget
overrun and late project delivery
 Cloud-based technology is well exposed to the cyber-attack and leakage of data.

Resources:
The project will proceed within 200 days with funds of $4 million and adding up 230 more human
resources. The current working hour will be 5 hours per days as the work hour can be calculated as
around 25 hours per days. Weekly resources will be targeted at approximately 76%, and single
resources productivity during the project schedule is about 16 days.

Feedback

Cloud-based technology: Using cutting-edge technology can be fraught with difficulties, which might
cause delays in project completion. To make sure the estimated schedule is met, regular monitoring
should be done in this section.

Reusing tablets: To avoid shortages, the quantity of used tablets should be estimated before starting the
job.

Self-Evaluation

This self-evaluation forms part of Section 3 of the Project Portfolio for BSBCRT611 Apply critical thinking
for complex problem solving.

Although I believe I have fulfilled the evaluation criterion, there is still some ambiguity in the financial
analysis because of my shortcomings in its development.

How happy am I?

How did I do? Comments

 Provide an overview of the √ (Including strength,

Southern Cross School of Business

CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBCRT611 Apply critical thinking for complex problem solving _V1.0_09/02/21.
Page | 12
 business weakness and areas
needing improvements)
 Describe the complex issue √
associated with my business

 Establish relevant legislation, In my opinion, I need to

√
policies and procedures improve my knowledge in
financial analysis, to know
 Calculate resources required
√ what factors make a
to develop solutions
budget a good one. On
 Prepare a presentation and the other hand, I feel that
present scope of my chosen √ the use of visual tools
issue to stakeholders would have improved the
presentation of my work,
 Generate alternative
√ the use of tablets or
solutions with other
graphs that would expose
stakeholders
in a clear way the situation
 Evaluate and compare √ of the company and the
alternative solutions issue to be solved.

 Decide on the best solution √

and justify my choice

 Prepare and present a

√
solution brief to stakeholders

 Develop and use a feedback

register √

 Refine my brief √

 Seek necessary approvals √

 Interact verbally with others √

 Use numerical and financial √

data in my analysis √
 Use appropriate digital tools
and technologies

Southern Cross School of Business

CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBCRT611 Apply critical thinking for complex problem solving _V1.0_09/02/21.
Page | 13
 Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired
during the learning phase of this unit. Ensure that you:
 review the advice to students regarding answering knowledge questions in the Business Works
Student User Guide
 comply with the due date for assessment which your assessor will provide

 adhere with your SCSB’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 avoid sharing your answers with other students.

Southern Cross School of Business

CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBCRT611 Apply critical thinking for complex problem solving _V1.0_09/02/21.
Page | 14
Questions
Provide answers to all of the questions below:

1. Complete the table outlining reliable information relevant to workplace processes.

Information Example May be obtained by

source

Legislation The Corporations Act internet research

2001 (Cth)is the
https://compliance.une.edu.au/directory/
principal legislation
summary.php ?legislation=551
regulating business
entities (primarily
companies) in Australia.
It regulates matters such
as the formation and
operation of companies
(in conjunction with a
constitution that may be
adopted by a company),
duties of officers,
takeovers and
fundraising. The
Corporations Act 2001
(Cth)amendments
to whistle-blower
provisions commenced
on 1 July2019. These
provisions expand the
protections available
to whistle-blowers and
the liabilities of board
members and senior
managers of
corporations, including
the penalties for
breaches. The provisions
apply toa regulated
entity, which includes
corporations to which
the
Southern Cross School of Business
CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBCRT611 Apply critical thinking for complex problem solving _V1.0_09/02/21.
Page | 15
 Commonwealth constitut
ion applies.

Organisationa Organizations need to Administrative: Policy implementation and

l policies and develop policies and adherence.
procedures procedures that reflect
Internet research
their vision, values and
culture as well as the
needs of their employees.
Once they are in place,
enforcing these
guidelines is even more
important. However,
accomplishing these
goals can be tougher than
it sounds. Policies and
procedures go hand-in-
hand but are not
interchangeable. A
policy is a set of general
guidelines that outline
the organization’s plan
for tackling an issue.
Policies communicate
the connection between
the organization’s vision
and values and its day-
to-day operations. A
procedure explains a
specification plan for
carrying out a policy.
Procedures tells
employees how to deal
with a situation and
when. Using policies
and procedures together
gives employees a well-
rounded view of their
workplace. They know
the type of culture that
the organization is
striving for, what
behaviour is expected of
them and how to achieve
Southern Cross School of Business
CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBCRT611 Apply critical thinking for complex problem solving _V1.0_09/02/21.
Page | 16
 both of these.

Stakeholders Stakeholders are directly Internet research and search

affected by the actions
and results of
accompany and can
have a major impact on
the overall success of
accompany. Because of
this, knowing who a
company’s stakeholders
are, how they impact
and are affected by the
company, and how to
properly communicate
with them is extremely
important to the overall
success of a company. In
this article, we discuss
what a stakeholder is,
how to identify different
types of key stakeholders
and how to effectively
communicate with your
stakeholders.

2. Describe how legislation may be applicable to workplace problems (provide an example as part of
your answer).

Legislation plays a crucial role in shaping and regulating workplace practices. It establishes legal
frameworks that guide organizations in maintaining fair and ethical environments. Here's an
example illustrating how legislation may be applicable to workplace problems:

Example: Workplace Health and Safety Legislation

Applicability: Workplace health and safety legislation is designed to ensure the well-being of
employees by establishing guidelines and requirements for maintaining a safe working environment.

Scenario: Suppose a manufacturing company is experiencing an increasing number of accidents and

injuries among its employees due to inadequate safety measures. This workplace problem can be
addressed through the application of health and safety legislation.

Southern Cross School of Business

CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBCRT611 Apply critical thinking for complex problem solving _V1.0_09/02/21.
Page | 17
Actions:

Risk Assessment:

The organization needs to conduct a thorough risk assessment to identify potential hazards and risks
within the workplace. Compliance with Standards: Ensure that the workplace adheres to specific
safety standards outlined in health and safety legislation. Training Programs: Implement mandatory
safety training programs to educate employees on best practices and emergency procedures.
Emergency Response Plans: Develop and communicate clear emergency response plans to mitigate
risks and respond effectively to accidents.

Legislation plays a crucial role in shaping workplace practices and addressing various issues that
may arise. Laws and regulations establish standards for behaviour, protect the rights of employees,
and outline legal obligations for employers. Here's an example to illustrate how legislation may be
applicable to workplace problems:

Example: Workplace Safety Violations

Legislation: Occupational Safety and Health Act (OSHA) in the United States, or similar workplace
safety laws in other countries.

Scenario:

A manufacturing company is experiencing a high rate of workplace accidents due to unsafe working
conditions, such as inadequate training, faulty equipment, and lack of safety protocols.

Application of Legislation:

Compliance: The company is required to comply with the Occupational Safety and Health Act
(OSHA) regulations, which mandate that employers provide a safe and healthy work environment
for their employees.

Investigation: OSHA may conduct inspections of the workplace in response to reports of safety
violations or accidents. During the investigation, OSHA inspectors review the company's safety
practices, procedures, and records to assess compliance with regulations.

Enforcement: If OSHA finds violations of workplace safety regulations, the company may be
subject to enforcement actions, such as citations, fines, or penalties. These consequences are
intended to incentivize compliance with safety standards and improve workplace conditions.

Southern Cross School of Business

CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBCRT611 Apply critical thinking for complex problem solving _V1.0_09/02/21.
Page | 18
 Remediation: The company is required to address identified safety hazards and implement
corrective measures to prevent future accidents. This may involve providing additional training for
employees, repairing or replacing faulty equipment, and implementing safety protocols and
procedures.

Prevention: Going forward, the company must maintain ongoing compliance with workplace safety
regulations to prevent future violations and ensure the well-being of its employees. This may
involve regular inspections, employee training, and updates to safety policies and procedures.

3. Describe how organisational policies and procedures may be applicable to workplace problems
(provide an example as part of your answer).

Organizational policies and procedures serve as guidelines that define the expected behaviour,
practices, and processes within a workplace. They are crucial in addressing and resolving workplace
problems. Here's an example illustrating how organizational policies and procedures may be
applicable to a workplace problem.

A workplace policy clearly defines an organization’s expectations regarding employee behavior and
performance. A workplace procedure tells employees how to implement those policies. When used
together, policies and procedures give employees a well-rounded understanding of their workplace.
In this article, we discuss some examples of policies and procedures in the workplace.

Example:

Code of conduct

A code of conduct is a common policy found in most businesses. It is a set of rules that companies
expect employees to follow. The rules establish the expected behavioral standards for all employees.

A code of conduct policy may cover the following:

 attendance and absence

 employee behavior

 company values

 break and mealtime policies

Southern Cross School of Business

CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBCRT611 Apply critical thinking for complex problem solving _V1.0_09/02/21.
Page | 19
  confidentiality

Organizational policies and procedures serve as guidelines and frameworks that govern various
aspects of workplace behavior, operations, and decision-making. They can be highly applicable to
addressing workplace problems by providing structured approaches and standards for handling issues
effectively. Here's an example to illustrate how organizational policies and procedures may be
applied to workplace problems:

Example: Workplace Harassment

Organizational Policy: The company has a comprehensive anti-harassment policy in place, outlining
prohibited behaviors, reporting procedures, and consequences for violations.

Procedure:

Identification of the Problem: An employee reports to their supervisor that they are experiencing
harassment from a coworker.

Reporting Process: The supervisor follows the established procedure outlined in the anti-harassment
policy. This may involve documenting the complaint, ensuring confidentiality, and informing HR.

Investigation: HR conducts a thorough investigation into the harassment allegations, following the
procedural steps outlined in the policy. This includes interviewing the complainant, the accused, and
any witnesses, as well as gathering evidence.

Resolution: Based on the findings of the investigation, appropriate action is taken in accordance with
the organization's policies. This may involve disciplinary measures for the harasser, such as
counseling, training, or termination, depending on the severity and frequency of the behavior.

Follow-Up: The organization ensures that the complainant is supported throughout the process and
takes steps to prevent retaliation. Additionally, measures may be implemented to prevent future
occurrences of harassment, such as additional training or changes to workplace policies

4. Identify and describe two critical thinking methods that may be used to identify complex issues in
the workplace using the table below (there is an example to get you started).

Method Description

Interview This method uses a formal or informal interview process to

obtain information about a workplace issue (such as how a
product is used). It asks relevant questions to relevant
stakeholders and documents the answers.
Southern Cross School of Business
CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBCRT611 Apply critical thinking for complex problem solving _V1.0_09/02/21.
Page | 20
 Method Description

Remember This method is use in retrieve relevant knowledge from long term
memory

Analyze This method is used to separate a whole into parts and determine
the relationships.

Understand This method is used to construct meaning from instructional

messages.

Create This method is used to combine elements and ideas to form a new
whole.

Apply This method is used to use a procedure in given situation.

5. Identify and describe two critical thinking methods that may be used to generate solutions to
complex issues in the workplace using the table below (there is an example to get you started).

Critical thinking Description

technique

Brainstorming This method uses a group of people to think of as many

solutions (even the crazy ones) in a predetermined time.

Memory training This method uses a group of people for use of ancient art.

Logical reasoning This method is used in deductive, abstract and inductive.

Southern Cross School of Business

CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBCRT611 Apply critical thinking for complex problem solving _V1.0_09/02/21.
Page | 21
 Critical thinking Description
technique

Analytic thinking This method is used in gathering information and interpreting it.

Creative thinking This method is used in analysing a work procedure and process.

6. Summarise the steps associated with a decision-making process. You may answer using a written
paragraph or diagram.

Identify the problem: The first step is to identify the problem or opportunity that requires a decision.

Gather information: Collect all relevant information that will help you make an informed decision.
Identify alternatives: Brainstorm and identify all possible solutions or alternatives to the problem.

Weigh the evidence: Evaluate each option by weighing its pros and cons

7. List three advantages of addressing complex issues in the workplace.

 Increased performance, productivity and motivation

 More effective leadership

 Increased trust

Innovation and Creativity: Complex issues often require creative solutions. By tackling these
challenges, teams are forced to think outside the box, fostering innovation. This can lead to the
development of new ideas, processes, or products that enhance the organization's competitive edge.

Skill Development and Learning: Dealing with complex issues provides valuable learning
opportunities for employees. They may acquire new skills, knowledge, and expertise while
navigating these challenges. Overcoming complex issues can also foster resilience and adaptability,
essential qualities in a dynamic work environment.

Improved Decision-Making and Problem-Solving Abilities: Addressing complex issues requires

thorough analysis, critical thinking, and effective problem-solving. As teams work through these
challenges, they refine their decision-making processes and develop better problem-solving abilities.

Southern Cross School of Business

CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBCRT611 Apply critical thinking for complex problem solving _V1.0_09/02/21.
Page | 22
 This can lead to more efficient and effective decision-making across various aspects of the
organization

8. Complete the table outlining the different types of risk that may be associated with pursuing a
complex issue in the workplace.

Type of risk Description Example

Strategic risk Managing your organisation’s Changes in Management

strategic goal

Compliance risk It can present great financial and Law rules and regulations
legal implications.

Financial risk It could be extra cost and lose Financial consequences

revenue

Operational risk When something is done Human error

incorrectly

9. List three barriers to effective decision-making

 Bounded Rationality as a Barrier to Decision-Making

 Escalation of Commitment

 Time Constraints as a Barrier to Decision-Making

Cognitive Biases: These are systematic errors in thinking that can influence judgments and
decisions. Examples include confirmation bias (favouring information that confirms pre-existing
beliefs), anchoring bias (relying too heavily on the first piece of information encountered), and
availability bias (overestimating the importance of information readily available).

Time Constraints: When decisions need to be made quickly, there may not be sufficient time to
gather all relevant information, weigh alternatives, and consider potential consequences thoroughly.
This can lead to rushed decisions or overlooking critical factors.
Southern Cross School of Business
CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBCRT611 Apply critical thinking for complex problem solving _V1.0_09/02/21.
Page | 23
 Emotional Influences: Emotions can cloud judgment and lead to irrational decision-making. Fear,
anger, excitement, or attachment to a particular outcome can all skew decision-making processes.
Emotional decision-making often disregards logical analysis and may result in suboptimal
outcomes.

10. Summarise the requirements for the development and presentation of a brief and feedback register.

A feedback register is a document that captures feedback from stakeholders on a project or initiative
It is typically used to track progress and identify ideas of improvement. The progress of giving
feedback begins with practitioner and learner clarifying the learning goals.

11. List four bodies you may be required to seek approval from to develop and implement solutions.

Management or Executive Leadership: Approval from top management or executive leadership is

often necessary for significant decisions and initiatives. This may include approval for budget
allocations, strategic changes, or major policy implementations.

Human Resources (HR) Department: HR departments typically play a crucial role in approving
solutions related to personnel matters, such as hiring, training programs, employee benefits, and
performance management initiatives.

Regulatory Agencies or Government Bodies: Depending on the industry and the nature of the
problem or solution, regulatory agencies or government bodies may need to grant approval. This
could include environmental agencies, occupational health and safety regulators, or industry-specific
regulatory bodies.

Board of Directors or Governing Body: For publicly traded companies or organizations with a
governing board, approval may be required from the board of directors or governing body for
significant decisions, strategic initiatives, and major investments .

Southern Cross School of Business

CRICOS Provider Code: 03523D | RTO Id: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Level 3, 531 George Street, SYDNEY NSW 2000 | Ph: 61 (2) 8937 0506
BSBCRT611 Apply critical thinking for complex problem solving _V1.0_09/02/21.
Page | 24