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  • Agent BSC ALT Creation

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    Cecille Diaz
    6 views2 pages
    The document outlines various performance goals for CSR employees divided into three parts. Part 1 includes goals for absences and tardiness with a weight of 5 each and targets of no occurrences. Part 2 contains quality, productivity, and error related goals weighted between 10-35% and targeting 92% or above. Part 3 includes goals for training compliance and internal checks weighted at 5% each and targeting scores of 95% and 90% respectively. The goals are designed to align with company objectives around maximizing shareholder value and cultivating client relationships.

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    Original Title

    Agent-BSC-ALT-Creation (1)

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    The document outlines various performance goals for CSR employees divided into three parts. Part 1 includes goals for absences and tardiness with a weight of 5 each and targets of no occurrences. Part 2 contains quality, productivity, and error related goals weighted between 10-35% and targeting 92% or above. Part 3 includes goals for training compliance and internal checks weighted at 5% each and targeting scores of 95% and 90% respectively. The goals are designed to align with company objectives around maximizing shareholder value and cultivating client relationships.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as txt, pdf, or txt
    6 views2 pages

    Agent BSC ALT Creation

    Uploaded by

    Cecille Diaz
    The document outlines various performance goals for CSR employees divided into three parts. Part 1 includes goals for absences and tardiness with a weight of 5 each and targets of no occurrences. Part 2 contains quality, productivity, and error related goals weighted between 10-35% and targeting 92% or above. Part 3 includes goals for training compliance and internal checks weighted at 5% each and targeting scores of 95% and 90% respectively. The goals are designed to align with company objectives around maximizing shareholder value and cultivating client relationships.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as txt, pdf, or txt
    of 2

    FOR CSR

    Part 1

    Goal Name: Absences


    Goal Weightage: 5
    To Which Company Objective This Goal Aligns With: To maximize shareholder value, by
    delivering continuous, profitable growth.

    Add Milestone:

    Outcome: No Absences for the month of __


    Target Value: 5.01
    Start value: 10
    Limit: Atleast

    ------------

    Goal Name: Tardiness


    Goal Weightage: 5
    To Which Company Objective This Goal Aligns With: To maximize shareholder value, by
    delivering continuous, profitable growth.

    Add Milestone:

    Outcome: No Tardiness for the month of __


    Target Value: 10.01
    Start value: 20
    Limit: Atleast

    --------------------------------------------
    Part 2

    Goal Name: Quality (QA)


    Goal Weightage: 35
    To Which Company Objective This Goal Aligns With: To cultivate client
    relationships, by treating each customer as royalty.

    Add Milestone:

    Outcome: Quality (QA) Score ____%


    Target Value: 92
    Start value: 1
    Limit: Atleast

    Goal Name: Quality (TL)


    Goal Weightage: 10
    To Which Company Objective This Goal Aligns With: To cultivate client
    relationships, by treating each customer as royalty.

    Add Milestone:

    Outcome: Quality (TL) Score ____%


    Target Value: 92
    Start value: 1
    Limit: Atleast

    -------------
    Goal Name: Productivity
    Goal Weightage: 15
    To Which Company Objective This Goal Aligns With: To cultivate client
    relationships, by treating each customer as royalty.

    Add Milestone:

    Outcome: Productivity Score is ____%


    Target Value: 92
    Start value: 1
    Limit: Atleast

    -------------

    Goal Name: Errors and Commendations


    Goal Weightage: 20
    To Which Company Objective This Goal Aligns With: To cultivate client
    relationships, by treating each customer as royalty.

    Add Milestone:

    Outcome: No complaint Score is __


    Target Value: 2
    Limit: Downward

    -------------------------------------------

    Part 3

    Goal Name: Trainings


    Goal Weightage: 5
    To Which Company Objective This Goal Aligns With: To retain our most important
    asset – our people, by enriching their lives through unparalleled opportunities.

    Add Milestone:

    Outcome: Training Compliance Score is ____%


    Target Value: 95
    Start value: 1
    Limit: Atleast

    -------------

    Goal Name: ICheck


    Goal Weightage: 5
    To Which Company Objective This Goal Aligns With: To retain our most important
    asset – our people, by enriching their lives through unparalleled opportunities.

    Add Milestone:

    Outcome: ICheck Score is ____%


    Target Value: 90
    Start value: 1
    Limit: Atleast

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