Actual Test READING TEST Tice lis eevee reece Maes yehcu hi eee ithin the time al Sem a ace ae answ Ci) Dye w Cremer Per er Sr kicte soa 101. Should the customer believe that the proposed color scheme is not interior designer can make adjustments. (A) attract (C) attracted (0) attractively 102, For Friday's ainer reservation TEESE) the numberof sete from eight 12 ton quests i 103. Mr, Brandt asked for the banner to be hung the exterior wall of the building. (A) up Gon (0) with 190 New Ceonomy TOLIC RE 1009 the Ponerinae ences Cee emit eer ry Meech DOU 4104. n cave you have probleme with the device ii the future, you should retain your newly receipt. (A) expressed (8) predicted Osos ‘approached 105. f the patient's nasal problem does not show signs of improvament ___ twa days, he should visit the elinic again. (A) because of (8) rogarding (©) apart 106. Those giving demonstrations at the department store explained the product's features and benefits. (@) enthusiasm (8) enthusiast (C) enthusiastically (0) enthusiastic407. Bocauce ite latest oxhibit is highly valuable, the Gabe Gallery took more precautions than it __ did in the past v (Bl yet (C) such (0) much 108. making structural changes to a house must frst apply for a building permit (A) Our: (B) Who (C} Them (0) Anyone 109. Employees who attend the workshop on improving communication skills will be given a certiticate of by the instructor. (A) achieved () achieving (0) achieve (0) achievement 110. its distinguished faculty in the science department, the university hae state-of-the-art laboratory facilities. {A) In adgition to (8) Otherwise (C) As well (0) Hardly ever 111, The donatiof@Jeceived from the fundraiser among the charity's three locations equally, have divided (B)is being divided (©) aro dividing (0) will be divided 112, the building's age, the ventilation system must be up-to-date with all safet codes. (A) Instead of (8) Toward (C) Regardless of (0) Since 119, The train delays on the Trenton line were caused bya error at one of the stations. (A) proceed (2) proceeded (©) procedural (0) procedurally 114.As we expect to receive hundreds of applications for the position, please your résumé to two pages. 4) limit (8) follow (C) refrain (0) unfold 115. The lecturer y on the cour ctruggl for independence (A) has focused (8) is focused (0) focusina 116. The welcome activ improve communication before the project begins volunteer (among (B) lke (©) abovo (0) under GO ON TO THE NEXT PA ‘Actual Test 05 an opportunily to 3 \GE, 194117. The balconies connected to the rooms at the Orwell Hotel provide a private beach. (A) stunningly (8) stuns (C) stunning (0) stunned —_ 18 was sent to the customer by ‘e-mail as soon as the payment was made. (A) extent (8) confirmation (0) awareness (D) proposal w ofa 119. After examining the vehicle, the mechanic naa Identified te reason why the enaine lost power. ig corrections (C) correct (0) corrects. 120. Because of her hearina disability, Ms. Frasier will be by a sign language expert so she can participate in the meeting. (A) convinced (8) anticipated (0) cautioned 4121. The project development team is partaly responsible for the Selection and of potential building ates (8) appraicoe (0) appraise (0) appraised 192 New Ceonomy TOLIC RC 1000 122. Tho eaey-to-prepare meal packets come with all the ingredients necessary for an individual dinner boiling water. cae E (Clelsewhere (0) past 4123, The education center provides training classes in key skills that tha unemployed can find jobs more easily. Wso 8) over (O)only (Das 4124, The torms of the licensing agreement are quite __ and do not require legal experience to be understood, (A) energetic (6) frequent (©) straightforward (0) accomplished 125. The informational materials sent to conference attendees the Presentation schedule and social events. (A) expand (8) solicit 126. You may have the merchandise sent directly to your home or pick it up in person. at the store, you prefer. (A) both (B) whichever (0) everybody (0) another427. occurring substances are used in the vitamin supplement instead of chemicals. (6) Natural (G) Naturaiize (D) Nature. 126, The( bis Wve Used a Side street ether (@) such as. (8) than (C) unless 129. The crew mer he main section of the buildin 1e waste, removal trucks an W) domolish (8) will have demolished (C) demolished (0) had demolished 10. Snoula you fing any manufacturing in your ultra-high-definition television, contact the place of purchase as saan as possible. (8) premises é (©) impacts (0) distractions GO ON TO THE NEXT PAGE —a—— Actual Tost 05 139a) Cr aa Cnet ee ace? ene aur ier) Ceo au ae Meco Toner ta ess Myce Gr Cao CMC ure can ea ean a ween Questions 131-134 refer to the following advertisement, ‘Come visit Wild Water Parks, your summer destination for family and friends of all ages. Rae er We te pr We ave bike pack unt hay Neloor rocker wea wus ee wove —___ water aloo, including our Death Fal the largest slide in the state. We Fi ro eon Walp, Daft taepel ur daeioun ance stds aed fasten War ali have GK eho and playproundo, vq YOU em Ge Hts by cang 128-5555 or a ceacon’e pace for a of the price. Call now and experience the fun! 134. 131.(A) excite 133. (A) The pools are the best place lo slay. (8) excited (8) We even have a dog park for that furry ‘companion of yours. (C) The chefs are top notch and the food ie second to none. exci 132.(A) thelr (©) Hurry before the season is over and the ()his promotion is finished. (©) our (0) your 134,(A) fraction j (B) section : (0) division : © total 134 New Economy TOLIC RC 1000Questions 135-128 refer to the following e-mail ‘Thank you for your 133, something that fits the 197. stop by and access the situation in person, please call us at (719) 676-9916. 0. 195. (A) submission (8) placement (©) review (©) inquiry 136.(A) over (8) around (©) until (©) through caring for the grounds of any business. We've been working in the Portland area for landscaping. Date: June 21 to: Mike Hams From: honda Gross Subject: RE: Landscaping and Maintenance about our services. Arbor Care Is a green lawn care arid landscaping business. We only use environmentally frlenuly Wctiniquess and products we 196. 20 years, Currently, we are serving more than 150 businesses in the downtown area, As lu your Specific request, yes, we vari easily remove dead trees and replace them with To give you an exact quote, we would need to To have one of our garden technicians stop by, 137. (A) exist (B) existed (0) oxiets 198. (A) It is a pleasure doing business with you. ar from you soon. (0) Please send us an email (0) Best wishes for your continued success. GO ON TO THE NEXT PAGE ee Actual Taat O15Questions 139-142 refer to the following notice. Outbound Sates Leea Specialist Telemarketer Location: aan, oa Job Goce: 3766 fof openings: 4 The Sales Lead Specialist wil place oulbund calls to ___customers seeking to purchase varios services such as insurance, ex help, financial hap elecommuniatons or transportation, They wl als ll eas a our existing customer base. Cold cals are innit You will work ret with customers via he telephone and wal to describe products and serveee inorder to persuade potential and curent customer to purchase new products ‘and services. The job will also require you to educate custumers un product and service offerings. There is also a minimum requirement for monthly sales that is sel al $7,500 4140. in net revenue. . the job calls for all employees to continually be taking product 441. ‘education course that will help you better serve our customers. Tobe lo for tho position, you must have one or more years in telesales, strong customer service skills, and cuperior closing skills these requirements and are looking for a lucrative exciting experience, please click below. 139. (A) substantial 141.4) Actually (6) potential (8) However (©) optimal (0) Additionally (0) logical (0) Therefore 149. A) The more you purchase, the 14 more opportunity you'll have for (8) to meet advancement. Resting > {B) This managerial position will require met an organized and highly motivated individual. (0) If you could help find your replacement, it would be much appreciated. (0) it wil be crucial for you to place a day. TRB Now Feonnenyy TOEIC RE 1000Questions 143-146 rofer to the following notice, From: James Jones, Executive Manager To: Sales Agents Date: July 15 Subject: Policy Change bear Sales Agents, nore nas been a recent enange to our reimbursement poly. nthe past, you simply had to ay ou of pocket frst then provide your receipts after renting vehicles taking business tnps, or ___otnerbusiness expenses. now you vil be required tof out an application which wil need tobe approved by ine accounting department rst, you spena beyond ie amount given in he cara, you Wil have to pay out of your oi pocket and vl not be reimburse fr tat Please read the attachment to get further details on what expenses can and cannot be by the company, 140. 148.(A) Incur 145, (A) They will not approve any card not (@)incurred authorized by a bank. (© incurring (8) You will have to spend from your own (0) to inour credit card. won with a 144.10 However nba ead whe hls ied (8) Thereiore funds. (0) Furthermore (0) They must decide whether our budget (0) Since allows for our expenses. 446.(A) cortain (8) acknowledged (C) established (0) approved GO ON TO THE NEXT PAGE, ee Actual Test 05 197Guid Duet nen er c ee eet Moane ate cunt sei Piece wea eUcine Mine ste cone gee Con Cr rene trace aie cara u ea mCona (iors ener erere Questions 147-148 refer to the following calender. Ny eee ae aL Fitness Kickboxing Level 1: oom 1 Room 3 Yoga Level 1: 1:00AM, Room 4 Veit yoga taal? brooms: Room 4 | | Nutrition | : Adve BaD PM= | Oycing: kts ferns back @00PM. Room have 2 personal enpalntinent | at reception) | ratness Marathon Prete one Training: Training eee" Room 1 Room 2 147Q§0R8R most likely would thist@AleAar be 148, Which (@EHWIHIGS take place in the SARA room? seen? 9 In th (A) Yoga and kickboxing for a cooking class (8) Marathon training and cycling a and nutrition advice (0) rg progr for spurts tourane 498 New Economy TOEIC RE 1000‘Questions 149-150 refer to the following text message chain. WANDA KNIGHT 2:04 [Just sent you the itinerary tor your trip to Chicago on Friday. ‘TED GALEZNIC Perfect. Thanks! WANDA KNIGHT 9:05 9:05 Mike Ross wants you to add a meeting with Diamond Publishing while you'e up there TED GALEZNIC No problem. WANDA KNIGHT ‘TED GALEZNIC 910 Bi, on It won't be a problem. 'm supposed to have a drink with Javier Sanchez from Diamond sat. right. WANDA KNIGHT Nice, ‘TED GALEZNIC gas 9:20 When the quy s married to your sister, you're bound to see him. WANDA KNIGHT A, that'e right. 149, What is suggested about MinlSaneheza) Hi (C)He a (0) He will ago on Friday. 9:21 150. At 9:11, what does Ms. Knight mean when she writes, "I oan reach out to them"? (A) She can thank them. ea ‘can visit them. (b) She can assist them, GO ON TO THE NEXT PAGE oes ———> Actual Test 05 130| Accounting Repavtmaat >> Actual Tact on 149Questions 161-164 rofer to the following online chat discussion Janet Logan [2:15] | just yoLoff the phone and Mr, King Informed me that he wanted his order a couple of weeks earlier than originally planned. Do you think this may be possible? Maisie aa etic Thane re abot ono hd We arene inl he appropriate shapes an! sce ARR ore sng eae Jason Brown [2:17] My team is currently working on the orders from Mr. Bartelli. We have. 100 ils aw aba ati ae ata aT aor Jairet Lugar (2:18) Mi, Bartell duest'L need his urder until the end of the month and Ms, Bean's orders can wait until next week. | can authorize your team to. begin this order first. Jason Brown [2:19] What is being made and how many units are needed? Janet Logan (2:20) ATED neu 100 its sal, 3009 De AOOUENT ATT AC TEE Jason Brown [2:21] Ok then. | think we can finish those in two days. Peter William — [9:29] We can get buttons on all 800 units within 2-4 hours. Janet Logan [2:23] Thank you so much, | appreciate your help, I'm glad thal we ant Te eiae Hea Gla A: 161. At 2:16, what does Maraaret Lee mean 163. According to the discussion, which a (in (as dasa 1 Herta a 8M Bros eparent ter eam ca (Cee (C) Their project will lake some time, (D) Ms. Logan's department (b) The problems will be minimal, 164. What will Janet Logan most likely tall Me 162, For what type of company does Janet King? Eoparrwort?! (A) That his order will be delayed for a (A) A shoe shop month (0) A clothing manufacturer (8) That his order can be completed within (C)A fashion magazine two weoks (D) Amenswear boutique (0) That his request will he difficult to ohio (0) Tha 1s oro Gt Be Competed San 144 Now Feamamy TAEIC RE 1000Questions 165-167 refer to the following memo, iste eu ta) Do masher Verse a Subject: Recyelir eset be separating all of our industrial PDAS Oe hare suppiving colored receptacles for different kinds of Bean nae ee Beene Ion ig cacmcy Eye Pee) ein Bey Cer ecenet ea Rear! free! sev lta a ee: oncaeid IST emetic pee Ur rae og erie CoO AI enE ring that the new prot Meson: ere rene foe PW anucm tn ‘Operations Director, Unswortny Manufacturitig 165, What is the reason for the change? (A) Tha eampany owners want 10 save ‘money en labor. (8) Anew recycling center opened near the business, (©) The local government changed its regulations. (BiEnviconientalists in the aree requested it. 166, What can be inferred about Unsworthy Manufacturing? (A) It has good relations with local authorities. (8) talreagy recycles its plastic industrial waste. (©) It recently increased its workforce. (D) It updates its environmental policy regularly, 167, What should eupervieors do next week? {A) Attend a workshop on new procedures (8) Update the company's website (©) Make room for new waste receptacles (0) Inform their teams of the changes GO ON TO THE NEXT PAGE a35q—> Actual Tost 05. 145Questions 168-171 reter to the following letter. This year's first Normanville Farmers? Market all be open‘on Saturday Apr 14, 0n Clark Street, between Main Street and Pe ie farmers’ market will be available between 9:00 A.M. and 5:00 P.M. Ihe mayor of Normanville, Tom Daley, will be present to deliver an address at the opening ceremony. A lot of local farmers, food vendors, and street performers will he at the venue “This vibrant market will give our local farmers a nice place to sell their fresh produce. Additionally, because we cut out some middle processes, aur prices are lower than those of average grocery stores,” said Suzy Hammer, executive director of the Normanville Farmers’ Agsoelationay> Ms. Hammer also mentioned that currently there is not enough parking space to accommodate shoppers. The Normanville Farmers’ Association plans on expanding, parking space in the conning nmutitis after the market has opened this Saturday. in the Meantime, she advises Normanwille residents who will visit the market to use public transportation in order to avoid parking difficulties. ‘The Normanville Farmers’ Market Is different from other grocery stores that supply Mass-produced food products. The market will provide organic produce that is full of essential vitamins and minerals. As you know, the market will alco help the local economy Please come this Saturday and see what the Normanville Farmers’ Market has to offer! Sincerely, Normanville Farmers Association — 168. Why was the letter written? 170. What probiem is mentioned? (A) To describe a policy change {A) Inadequate parking spots (8) To introduce a new grocery store (@) Unfair product pricing (Co advertise amare opening (C) Lack of auaity control fo announce election results (0) Inclement weather 169. What is indicated about Ms, Hammer? 171. What is NOT mentioned as a benefit of (A) She is a vondor at a farmers’ market. ‘shopplna'at the venue? 1A) A boost for the local economy (G) She owns a tamily-run farm, (8) Competitive prices (0) She is the mayor of Normanville. (C) Healthy produce (D) Longer opening hours 146 New Economy TOEIC RC 1000Questions 172-175 rater to the following notice Lost and Found Eel foe CRU nue eli) MMe aspen wy ir Soma Marea) Pe ica a) Moe ee CCRC Coin) eee Bue Ci Mcneela “iy Pt chat} Bice ores Sco ne ee eee eae Hea earn acon encore cys 172. What isthe purpose ofthe articie? (@rRIMMTI suggested about the lost tems? (A) To advertise an event forthe holidays (8) To warn citizens of increase crimes people about lost and found (8) Ihey are usually claimed by their items owners. {D) To give information about an auction (C) They are destroyed when unclaimed. (D) They are generally new items. 173, What is suggested about Jean King? Bee ly sh cae Dolewipoop asia 475. In which of the positions marked (1) (2). (3) (B) she works forthe oy ‘and [4] does the following eentonce best {C) She is an intern. belong? (0) She manages the community center. “Many people do come to claim their missing items, but a vast majority is stl left unclaimed." wri oe (©) [3] (ia) GO ON TO THE NEXT PAGE >_> L Actual Tost 05 147‘Questions 1/6-180 reter to the following artiole and e-mail, Tech Life Hires New CEO Ny alos and dicappointing performance, the Naren ee rere etic suctneuace mac ren a f A Cece esata hieF exec hief financial Mi voure 90 ta Resources mn San Francisco, California. He assumed the position of CFO at the een hee renee ye) ROME Coe caesar (oa tecmmuitiucatae an tarean tengo 0) Truncate race acorn Te Steve Cross From: Lynn Dyer Subject: Welcome! Date: April 15 NS Graraar Censors ietty one erences Tecacoadg Para eee commented Lynn Dyer, th ier tncecteesy (areca ; Mo aoa sewed emer iniecr ten Cio enetine eet) Cig eteariet enim unmet tty ear mney aang Vaca ‘a master’s degree in business administration, Piece en ret mvt: ray era teh paca Rete tedr thet Dear Mr. Cross, ‘rar n, please don't hesitate to ask. PM. thio afternoon in Noom 409. Sincerely, Lynn Dyer Director of Human Resources Tech Life It has been almost two years since we met. | am so glad to be collaborating with you again aftor wo worked in the same department at Esta Resuurves. | (ell we cooperated very Well at that time, and | nad been hoping to work with you again. You will find that we have very dedicated and hard-working teams here, If there is anything | can do to help you make the ‘Additionally, Tech Life has recently added five new managers to our company. If you have time, please visit tham when they will al be attending a mandatory training acasion at 9:00 148 New Economy TOEIC RC 1000176. What problem is Tech Life facing? (AVA shortage of employees (@) An urgent audit (©) A decline in profitability (0) A potential competitor 4177. What is mentioned about the shareholders? (A) They are allowed to share financial information (8) They will hold a meeting next week. (C) They are demanding more dividends. (0) They agreed on the appointment of a new leader. 178.1n the article, the word “optimize” in paragraph 2. line 6. is closest in meaning to (A) merge (8) improve (©) analyze (0) maintain 4179. Where did Ms. Dyer work previously? (A) In Harrisburg (8) In Dallas (C) In New York. {D) In San Francisco 180. What ie Mr. Croce asked to do? A) Teach a training course (8) Meet new employees (C) Attend a stockholders’ meeting (0) Hire new managers GO ON TO THE NEXT PAGE Actual Test 05 149‘Questions 181-185 refer to the following agenda and e-mail The Association of Future and Culture (AFC) CaCI) Pea Cc tear) Kelly O'Neil, Precident, AFC; erage il Mark Kreskas, CEO, SEM De Tone eOnenrrcaere ona etre Toe Cee uch ar konica) ae Racca eat irene tena eae Crna} Con Dear AFC Members, ‘This quarterly conference has been another monumental success. | thank all of you for participating and sharing your expertise with others. | hope you can take the skills learned fram tha ennference and apply them in your local offices and workplacoe. ‘Additionally, | encourage all of you to consider yiviny a presser alivn al the next conference. If you are Interested in doing so, contact Amy Garcia at amygarcia@® futurecuiture.org. | would also like to inform you of the invitation made by Kenneth Schneider, who will be giving a talk entitled “Gaining confidence through leadership” in his workplace next month. The talk will be free an ypen lu the public, Fur iure infurimation, please See the attached tile, Finally, it came to my attention that some members were not able to attend the conference due to scheduling conflicts. Therefore, from now on all future conferences will be streamed simultaneously an our wehsite so that distant members can watch ‘nd listen. Sincorely, Kelly O'Neill, President 160 New Ceonomy TOEIC RC 1000181. What was the topic of the conference on 184. What does Ms. O'Neill invite AFC members January 10? to do? (A) How to start a small business (A) Attach a receipt (8) How to manage finances (8) Fill out a survey (C) How to lead other people {(C) Prepare a presentation (0) How to expand husiness globally (0) Fvaluate speakers, 182, When most likely will Inquiries start being 185. What is mentioned about the upcoming made? conference? (A)AL3:30 PM. (A) It will be held at a new location. (B)At430 PM (B) Its presentations will start later in the (C) At 5:30 PM. day. (0) At 6:30 PM. (0) Its attendance fees will be increased (0) It will be broadcast online. 189, Where will a talk be given at no charge? (A) At Mulligan Elementary School (B) At Brookstone University (C) At Piedmont Aduit Education Center (0) At SEM Development Groun GO ON TO THE NEXT PAGE oe ‘Actual Test 05 151@ Questions 186-100 refer to the following webpage and e-mails. Stark Bank Announcements My Accounts | ‘Transfer Overdraft Fee On the date of June 9, you withdrew $100.00 from an ATM in Jacksonville, Florida, exceeding the limit ot your debit card account, Therefore, you will be charged an overdratt fee of $30.00. This may have resulted from an accumulation of account withdrawals that ‘were in process at the time you withdrew moncy from the ATM. We regret to have to make this charge whenever a inemiber’s debit card transactions exceed his or her funds. In the future. this mistake can be avoided hy signing up for our Stark Bank mobile banking service. This service only costs $2 a muitit. Using your sinartpnone, you can ‘access your accounts no matter where you are. You can check the amount of money in your accounts, your history of deposits and withdrawals, and mast importantly, pending transactions. To sign up, please e-mail us at customerservice@starkbank.com or call us at 904-555-4514, Customer Service Suzie Summers Overdraft Fee June 5 | am concerned that someone may have illegally accessed my account and made withdrawal | lost my debit card on June 2, and upon noticing the next day, | Immediately froze all of my accounts. Considering these unfortunate circumstances, | politely ask that the bank refrain from charging the fee for this unforeseen overdraft. would like (v sign up for the banking service you recommended. It sounds like a Useful service that can help me manage my finances in a more efficient manner. ‘Thank you for your assistance. Suzie Summers 152 New Cconomy TOE!To: es Subiect: Da Tee eer aeons Cer aeied June 6 ence eee Reamer ech Ee ees nvat eee Ba cua See es nou et net rkbank ea earn acer easter? at an AIM machine @ day atter you Seal on ean ee ucas Emery urn meme tieke an eae) een eile emer nea ae ree er eerer Laura Massey, (oft testes ese ae us 188. wat is the purpose of the web page information? (A) To announce a new company policy {B)To explain an upcoming relocation (C170 inform a user about a charge {0) To notify @ ucor of phiching attompte 187. What is NOT mentioned as being checked using the mobile banking service? (A) Account balances {B) Interest rates (©) Unresolved transactions (0) Account history 188. What request does Ms. Summers make? (@) That her accounts be trozen (B) That her contact information be updated (C) That her axtra fon ha waived (0) Thet her withdrawal limit be increased eM Pn wie gee 1189. In the customer service's e-mail to Suzie ‘Summers, what does Laura Massey think is ‘odd about Suzie's story? (A) Suzie didn’t have very much money in her account. (B) Suzie didn't file a police report (©) Suzie lost her wallet on June 2 but her card was used at an ATM machine on June 3. (D) Suzie does not live in Florida, 190, What does Laura Massey instruct Suzie ‘Summers to do if she wants to get relief from the overdratt fee? (A) Wnt to the traud department of Stark Bank (B) File a police report and give the case number to Stark Bank (©) File a claim against the criminals in the Court and give the court number to Stark Bank (0) File a case number with the fraud department of Stark Bank GO ON TO THE NFXT PAGE ‘Actual Twst 09 159@aw jestions 191—195 refer to tho following e-mails. + this problem can easily be fixed by one of our technicians. Currently, our techn From: _customerservice@thomsonapp.com To: dkerry@coolmall com Date: July 6 Subject. Malfunction Dear Ms. Kerry, We are very sorry to hear about the malfunction with your deluxe refrigerator, MK1213,, purchased from Thomson Appliances. You Indicated that the ice dispenser on the door of the fridge has stopped functioning, Actually, several customers have reported the same problem. Ittumed out that the manufacturers made an error in the production process. Fortunately, sare available Monday, Wednesday, and Thursday next week. Please specify what day and what time works for you. Additionally, if your refrigerator is under warranty, this repair will be absolutely free. Please let us know your warranty number 30 we can verify this before senuiny 4 lwctiniciat tv your house, We apologize for this inconvenience. Thank you again for choosing Thomson Appliances. Sincerely, Greg Lewis: Customer Service From: — dkerry@coolmail.com customerservice@tnomsonapp.com Date: July7 Subject: Re: Malfunction Dear Mr, Lewis, Thanik you for your prompt response. Actually, neat week I will Le away ott a busiiess ‘rip in Arkansas and i won't return until Saturday. However, I have a housekeeper who comes to clean on Monday and Friday. If your technician visits on either day, she can let him or her in. ‘My warranty number is A344F56J and is still valid. | will leave this document with my housekeeper in cace you need to sae it during your visit. Dana Kerry 164 New Ceonomy TOEIC RE 1000customerservice@thomsonapp.com To: Date: Supject ‘kerry@coolmail.com July 7 Repair Time Dear Ms.Kerry, ‘Our technician will be able to come by your house on Monday. You will need to be sure to leave ‘the warranty documents so the technician can scan them into our system. This is necessary for us to be reimbursed by the manufacturers. Our technician will came by in the morning and try to be gone by lunch; even though you have a housclceper, they will try not to leave © mess. Safe Uvaveb and we appreciate your patlence. Thank you for your loyalty to Thompson Appllances. Sincerely, Greg Lewis Customer Service 191. What is one reason the first e-mall was sent? (A) To specify a warranty number (B) To ask for a date for a visit (C\To confirm an order (0) To apologize for a chipping delay 192, According to the first e-mail, what is true about the refrigerator? (A) It is a newly released model. (6) Itis no longer covered by the warranty. (C) It has a manufacturing defect. (0) itis currently on sale. 193. What information does Mr, Lewis request from Ms. Kerry? (A) Her current address (B) Her warranty number (0) Hler refrigerator model (0) Her contact Information 194. 105. Why does the technician need to scan the warranty? (A) To make sure itis still covered (8) To make sure that the model is correct (C) To make sure that there are enough ‘oparo parte to make the ropaire (0) To make sure that the manufacturer covers the repair costs will come Why do you think the techni con Monday? (A) Because that is the time the technician is available (8) Because the technician is too busy on Friday (©) Because the housekeeper will he there to let him in (U) Because mis. Kerry Is in Arkansas GO ON TO THE NEXT PAGE Actual Test 09 199© Questions 196-200 refer to the following e-mails. To: Lilian Ross From: Fie Wast cariewast@jmsaliitions com Dato: Novombor 4, 10:24 A.M Subject. — Website Developrient Attachment: Details Dear Ms. Ross, You contacted us last week in order to ask some of our computer programmers to help your company develop a Website. JM Solutions would be nappy to offer you our services. As | said on the phone, we will help desion and program a website that will attract more customers and offer an online sales platform. During this time, we will need to hold meetings with ‘your marketing division in order to bost capture your company’s goals. Once the website has beer completed in mid-February next year, we will hold a training seminar in order to train your ‘employees in the skills necessary to maintain and update your website, The website development and training seminar will cost a total of $32,000. We reauest that a deposit of 10% be paid in advanee. Please see the attached fila for detailed casts and sehadulas We look forward to working with you in the near future. Our staff members will strive to meet all your needs. Therefore, just let me know when your marketing division is available to meet us in person and discuss some of the details of the project. Please contact me at your convenience. Eric Wost To: Lillian Ross From: Raymond Wells Rater November 4, 10:27 A.M. Subject: Firat Quarter Budget Attachment: Q1 Budget Dear Ms. Ross, | have attached the current draft for the company's budget for the firet quarter of next year. As you. will wutive, all Uf the profits inaue (run Uis year’s bavk-lu-scliuul sly are plumed (u be spent on billboard advertisements on the main nighways. | will call a design team later this atternoon and ask them to create eye-catching images for the advertisement. ‘At our last meeting, you mentioned that you would like to review the budget before itis finalized. have already included employee raises in the first quarter's expenses, but if you can think of ‘anything else, please let me know. | would like to have the budget finalized before next week's planning meeting, Raymond Wells 196 New Economy IUEIL KL 100To: Raymond Wells From: Lilian Ross Date: November 4, 10:40 AM Subject: Emergency Budget Addition Dear Mr. Wells, |/am glad you forwarded me your proposed budget when you did. Just prior to receiving your ‘e-mail, | received an estimate for our planned website development. It looks like itis going to be more expensive than | had anticipated. Although the final bill of $32,000 is not due immediately, we will have to find an extra $8,200 in next year’s first quarter budget if we want to proceed with JM Solutions’ proposal Ht you have any questions regarding this matter, please just come to my office and we can go over where we can make the tough cuts to come up with this funding 408, Why did Mr. West write the first e-mail? (A) To inuire about a service (8) To schedule a meeting (0) To report on a budget (0) To apply for a position 4197. What service doos JM Solutions provide? (A) Recruitment and employee training (B) Graphic design (©) Web programming (0) Marketing strategy consultation 4198. According ta the second e-mail, how will the prafita of the back to school aale be spent? (A) On repairing some roads (6) On purchasing advertising space (©) On paying tor JM Solutions’ service (0) On hiring more employees 4100, What i indicated by the third e-mail? (A) The budget for the frst quarter of next year lanks goad (8) JM Solutions has a strong reputation. (C) itil be easy for Kingston Sporting Goods to find money in their budget for weh development {0) Some itome in tho budget may loco tele funding in order to pay for web development. 200. Why does Kingston Sporting Goods need to allow for $3,200 for web development? 1) Thoy neod the best web monoy can buy. (8) They have tu expand their business inte other territories, {C) They have to pay JM Solutions 10% of the overall cost as a deposit. {D) They have to negotiate a better price after the deposit. Stop! This io the end of the test. If you finish bofore time ie called, you may go back to Parts 5, 6, and 7 and check your work. Actual Test 08 157