Job Description

Job Title: HR Analyst – Data and Reporting Specialist

Location: Hyderabad

Department: Human Resources

Job Grade: 11

Reports To: Group Head of HR Excellence and Employee Experience

1. Purpose:
To assist in the daily support of SuccessFactors for a global user community

2. Direct Reports:
n/a

3. Dimensions of Position:
• Support the Group Head of HR Excellence & Employee Experience to deliver
class leading HR Systems
• Maintain and develop the core HRIS systems in line with the HR Systems
strategy
• Contribute to HRIS projects
• Carry out annual process launch configuration tasks and provide data,
reporting and analytical support to annual HR processes
• Respond to HR Helpdesk tickets
• Identifying and proposing reporting and data solutions to regular tasks and
requirements
• Provide new user training support
• Prepare, review and distribute monthly/quarterly headcount reports

4. Key Result Areas:

• Monitor and audit data quality
• Support reporting processes
• Publish data dashboards, graphs and visualisations
• Report Automation
• Produce and track KPIs
• Develop reports to meet requirements of HR and Senior Management
• Provide technical support to the user community

5. Main Interactions – Internal:

Contact Frequency Purpose

Group Head of HR Excellence and
Employee Experience
Other HR Leadership Team
CHRO
IT Manager – HR Systems
HRIS Helpdesk Analysts
Daily Obtain steering and setting priorities
As required Providing specific operational and
technical support
As required Providing specific operational and
technical support
As Required Working together to solve technical
aspects of issues
Daily Align and collaborate to provide technical
support on day to day issues

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 Job Description

Local and Regional HR Daily Providing technical support on day to day

colleagues issues
Technical training
6. Main Interactions – External:

Contact Frequency Purpose

SAP Consultants As Required Obtaining help on issues which cannot be solved in
house and implementation of new modules.

7. Qualifications:
In depth Functional knowledge of HR Information Systems (SuccessFactors)
Statistical or Data related qualifications
Able to adapt communication to the proficiency of individuals

8. Experience:
SuccessFactors Systems
Microsoft Office, specifically Excel (minimum Intermediate level)
BIRT Reporting Tools
Exposure to Business Intelligence
Experience of working in a Shared Service Support environment
International/multicultural exposure

9. Knowledge:
HR Background and affinity with IT Systems
Spreadsheet and Mathematic capability
Business Intelligence
High proficiency in English

10. Skills & Behaviour:

Computer & IT skills
Numerate
Ability to determine best route to meet deadlines
Collaborative
Communicative
Analytical skills
Quick Learner
Helpful attitude
Patience with various levels of proficiency in users
Able to keep track of multiple issues

11. Problem Solving & Complexity:

Various, ranging from recurring minor issues to unique and complex issues involving
multiple systems and IT teams to solve.

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