FAQs Retailer Channel

 Who is eligible to serve as a retailer for BVS?

 What criteria must to be met to qualify as a BVS retailer?

 What are the terms and conditions & SOPs for registration as retailer?

 Is there any specific goal (target) that needs to be reached?

 Does the retailer own the device, or is the device owned by the company?

 Is there a need for an agreement during the registration process?

 Does the company have the authority to reclaim the device from the
retailer in case of non-compliance with SOPs and targets?

 What is the procedure of sim sale through BVS?

 What is the commission that retailer will receive on per SIM activation?

 What are the eligibility criteria for receiving commission?

 Are there any possibilities of commission disqualification?

 Is the commission disbursed instantly on sim activation by the company, or

is the payment made on a daily, weekly, or monthly basis?

 What method will be utilized for commission disbursement in the channel?

 In the event of payment issues in the online payment method, how should
the retailer assist the customer?

 Is it possible to promptly refund the stuck amount to facilitate the

customer?
 FAQs Retailer Channel
 If the customer faces a payment stuck issue while placing an order, refuses to pay more,
as has already made a payment, and want to purchase sim, what should the retailer do?

 What is the protocol if an order is placed, and the retailer encounters an

issue with a faulty device?

 What is the protocol if an order is placed, and the retailer encounters an

issue with a device faulty?

 If the server link is down for an extended period, how will the retailer
facilitate the customer?

 In the event of a faulty device, what steps will the retailer take?

 Is there a helpline or emergency contact number available for retailers?

 Will the retailer be assisted on the same day in case of a hardware faulty
device, or is there a waiting period for resolution?

 Will the retailer be assisted on the same day in case of a software faulty
device, or is there a waiting period for resolution?

 What are the refund criteria for the retailer channel in the case of customer
BVS failure?