Assignment 2.

Submitted by:

M.S. Kimi Pautu

19BATH112

Case Study

I knew what I had to do. I had to stand at an access gate all day on my own and
check staff passes. I was prepared for the boredom but I didn’t bring a water bottle.
Can you believe it? I wasn’t given a break for six hours! By then I was looking forward
to some relief. You would think that these managers would learn something about
people’s basic needs. In this situation, I needed to keep warm and dry. A folding chair
would have made all the difference. A drink and an opportunity to go to the bathroom
would have been welcome! In terms of the hierarchy of needs, I wasn’t expecting self-
actualization but I was hoping to have my physical needs met by being given
scheduled breaks and possibly having my job rotated, in fact by the time my shift
was over for the day, my supervisor had long left the scene.
• How could this person’s needs be better catered for?
The person’s need could be better catered if they were given break time to
freshen the heavy dose of work with refreshment and somewhere to sit on to
rest their legs. Basically, they needed basic physical needs for proper
functioning.

• Are there any strategies for helping to motivate this volunteer?

Yes, it is very important to have emotional and moral support for anyone who’s
having an exhausting day. It is very important to understand their behaviour
to read their needs. Since they were not expecting much service, their
satisfaction can be reached with the bare minimum. So I do prefer to reach all
their basic needs and be their companion to boost up their motivation.

• What leadership approach would you take to manage your event team?
The leadership approach I would take to manage my event team are:
Positive Mindset and Motivation
Great leaders are great motivators, boosting team morale and driving everyone
to perform at their best. Despite potential issues or roadblocks in events
planning, leaders stay positive and inspire their team to do the same.

Emotional intelligence and composure in adversity

Frequently, in event planning, some things do not go according to plan.
Whether it’s an internet connection that goes down or an audience that leaves
the event unsatisfied, failure is in many ways inevitable. However, it is crisis
management that distinguishes mediocre managers from true leaders. Some
managers withdraw and become absent, while others play the blame game,
trying to single out someone for the failure. Contrastingly, leaders manage
stressful situations with calm and composure. They keep a level head, inspire
confidence, and get behind their team at the worst times.

Open Communication & Transparency

Additionally, leaders are good communicators, setting clear objectives and
expectations for all team members. They also encourage open communication
so everyone is comfortable giving their opinions about event planning
 decisions. Importantly, leaders are transparent with their team, giving honest
and constructive feedback, helping each team member improve.

Inspiring vision and goals

An events team is often diverse, including people from different backgrounds
and with different personalities. In that context, the role of a leader is to unite,
bringing together a team to pursue a common goal. Therefore, great leaders
are masters of the art of storytelling. An event leader can communicate that
common goal as an inspiring vision, an overarching mission the event is
aiming to accomplish. And, an event leader can inspire a strong belief and
passion for that mission among all team members, conveying to each and
everyone their unique role to play.

• Is a different approach needed for managing paid staff and volunteer staff?
Explain.
Yes, there is a different approach for managing paid staff and volunteer staff.
They are:

1. Tone of Command
It is important to take into account all the time that volunteers are not paid
which means that the tone of command should always be evaluated. For
volunteers the tone should often play around the idea that this is a teamwork
project. People are teammates, there are no solid bosses or subordinates.

2. Working Hours
Again, the issue of not being paid is very important. When asking for
volunteers to work overtime it is imperative that you ask them if they are
comfortable with the time frame that you have in mind. This is to ensure that
the volunteer and you are on the same page.

3. Resources
There are always expenses incurred when doing volunteer work, ensure at all
times that costs that are related to working on organizational activities are
reimbursed properly. Volunteers are often confused as donors, but they are
not. Whereas employees have allowances to pay for these expenses
beforehand, volunteers personal expenses need to be taken into consideration
and acknowledged.

• Explain one way in which you would energize your staff or celebrate success.
One way in which we could energize our staff or celebrate success is to give a
compliment. Think of something nice you can say about each and every
employee, and then go tell them. Always be sincere and please keep it related
to work. Use your head and do not comment on things that will get you
charged with harassment! Telling someone you admire their persistence or
their attention to detail is a form of recognition and shows appreciation
(something we all want). This will automatically increase the level of employee
engagement.