CHARTERED INSTITUTE OF PERSONNEL MANAGEMENT SRI LANKA (INC.

ADVANCED CERTIFICATE COURSE IN HUMAN RESOURCE MANAGEMENT

FINAL EVALUATION TEST

BATCH NO: AC/XX/XX

Date
Time
Duration 03 hours
Assessment Mode Written Examination (Closed Book)
Total Marks 100

Instruction to Candidates
 Answer PART A (10 Compulsory Questions) and 3 Questions from PART B.
 Start each question in a new page and put the question number clearly on the respective page
of the answer script/booklet.
 Clear handwriting will attract more marks.
 Illustrate your answers with practical examples where necessary.

PART A
(Compulsory Questions) (10 x04 = 40 Marks)

1.
i. What are the two main approaches to “Learning and Development”? Briefly explain with
examples.

ii. Briefly explain the methods of collecting “Job Analysis Information”.

iii. What are the challenges organizations confront when engaged in the process of “Change
Management”?
iv. Discuss how “Political” and “Ecological” macro-economic factors affect businesses in the
contemporary context.

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 v. Explain what “Ethical Behavior” in an organization means in your own words using an
example.

vi. Differentiate between the responsibilities of “Line Managers” and “Project Managers”.

vii. List the “Main Approaches to “Management” and explain which approach contributed most to
the development of “Human Resource Management”.

viii. Design a Job Description for a “Marketing Manager” in a health-care establishment. (A

hospital)

ix. “Contingency Theory of Management is most suitable to the volatile times we are facing with
the COVID 19 pandemic”. Critically evaluate this statement.

x. Indicate the steps of the “Workforce Planning Process”.

PART B

[Answer three (03) questions only] (20x03 = 60 Marks)

2) Recruiting the right candidates to the organization to fill the vacancies is critically important to
identify the most suitable candidates to the organization for effective discharge of duties and
responsibilities of those positions filled. Explain the advantages and disadvantages of utilizing the
“External Recruitment Method briefly”.
(20 Marks)

3) Explain in detail three different “Types of Employment” you have learnt and discuss the advantages
of each type of employment from the perspective of the employer.
(20 Marks)

4) Motivating employees is critical to keeping them satisfied while harnessing the maximum
productivity from them to the organization. Explain how “Financial and Non- Financial Incentives”
could be utilized to achieve this. Give an example of why Financial Incentives does not always
motivate individual employees.
(20 Marks)

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5) Maintaining a “Healthy and Accident-free” environment in your workplace is a legal as well as a
moral responsibility of the management. Explain the benefits both employees and management could
reap by maintaining a proper health and safety practices at the workplace.
(20 Marks)

6) “The external business environment is critical for the success of the organization”. Discuss with
reference to the recent “COVID 19 Pandemic” how macro-economic factors affect the businesses
and strategies to overcome these challenges.
(20 Marks)

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