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    The document is a Jira report listing 15 incidents and problems from the STOC project that are escalated, in progress, or waiting status. It includes details like issue type, summary, priority, reporter, assignee, and dates. The oldest issue was created on July 18th, 2023 and the most recent on January 24th, 2024. Response times are also reported and most issues were escalated to application SMEs.

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    The document is a Jira report listing 15 incidents and problems from the STOC project that are escalated, in progress, or waiting status. It includes details like issue type, summary, priority, reporter, assignee, and dates. The oldest issue was created on July 18th, 2023 and the most recent on January 24th, 2024. Response times are also reported and most issues were escalated to application SMEs.

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    12 views6 pages

    Jira Search

    Uploaded by

    rajesh.raja
    The document is a Jira report listing 15 incidents and problems from the STOC project that are escalated, in progress, or waiting status. It includes details like issue type, summary, priority, reporter, assignee, and dates. The oldest issue was created on July 18th, 2023 and the most recent on January 24th, 2024. Response times are also reported and most issues were escalated to application SMEs.

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    © All Rights Reserved
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    of 6

    Created on24 Jan 24 04:46 UTC

    Jira Site: https://borngroup.atlassian.net


    Jira Query:project = STOC AND issuetype in (Incident, Problem) AND status in ("ESCALATED TO APP.SME", "Escalate
    ATED TO APP.SME", "Escalated to L2", "Escalated to L3", "In Progress", "RCA-PIR Pending", "Waiting for customer", "WAITING FOR RELEAS
    omer", "WAITING FOR RELEASE", "Waiting for Third Party") order by created DESC
    Issue Type Key Summary Priority Reporter Assignee APP SME ACreated
    Incident STOC-17753
    Salesforce P3 noreply@dAzeemullah Nizamud 1/24/2024 5:18
    Incident STOC-17742
    ERROR: JobP3 noreply@dRajesh Raj Rabia Ahm 1/23/2024 11:07
    Incident STOC-17735
    Monitor faP3 noreply@eu Srireddy PaJitendra K 1/22/2024 15:16
    Incident STOC-17711
    Monitor faP3 noreply@eu Rajesh Raj Jitendra K 1/21/2024 7:16
    Problem STOC-17371ERROR: JobP3 noreply@dMathew PoSwapnil Ga 1/3/2024 18:31
    Incident STOC-17359
    Monitor faP3 noreply@eu Rajesh Raj Debadutta 1/3/2024 11:16
    Incident STOC-17352
    ERROR: JobP3 noreply@dRahul Raj Rabia Ahm 1/3/2024 4:01
    Incident STOC-17109
    'EndUser' P3 noreply@eu Mathew PoRabia Ahm 12/26/2023 20:24
    Incident STOC-16758
    ERROR: JobP3 noreply@dRajesh Raja 12/9/2023 20:35
    Incident STOC-16703
    ERROR: JobP3 noreply@dRajesh Raj Rabia Ahm 12/7/2023 13:50
    Incident STOC-16478
    sfcc.servi P3 noreply@eu Srireddy PaRabia Ahm 11/27/2023 20:00
    Problem STOC-16337CPU % > 80P3 noreply@eu Bhagya La Rabia Ahm 11/24/2023 5:45
    Incident STOC-16260
    'EndUser' >P3 noreply@eu Srireddy PaJitendra K 11/22/2023 12:42
    Incident STOC-16102
    Total page P3 noreply@eu Naveen Sa Rabia Ahm 11/16/2023 7:51
    Incident STOC-15785
    SFCC ProducP3 Rajesh Raj Rajesh Raj Rabia Ahm 10/26/2023 14:34
    Incident STOC-15051
    AJAX responP3 noreply@eu Rajesh Raj Rabia Ahm 9/12/2023 9:32
    Incident STOC-14684
    Page viewsP3 noreply@eu Srireddy PaSwapnil Ga 8/23/2023 16:41
    Incident STOC-14683
    Page viewsP3 noreply@eu Srireddy PaSwapnil Ga 8/23/2023 16:21
    Incident STOC-14682
    Page viewsP3 noreply@eu Srireddy PaRabia Ahm 8/23/2023 16:20
    Problem STOC-14087Salesforce P4 Shruti Priy Bhagya La Rabia Ahm 7/18/2023 20:12
    Updated Status Reported DTime to resSLA Time to first response
    1/24/2024 5:39 In Progress 115h 2m 3h 39m
    1/23/2024 16:29 ESCALATED TO APP.S 96h 51m 3h 57m
    1/24/2024 5:05 Escalated to L2 76h 59m 3h 59m
    1/21/2024 16:12 Escalated to L2 45h 3h 55m
    1/3/2024 19:46 ESCALATED TO APP.SME 3h 57m
    1/10/2024 14:02 ESCALATED TO APP.S -383h 3h 59m
    1/19/2024 1:15 ESCALATED TO APP.S -390h 15m 3h 53m
    1/24/2024 4:50 ESCALATED TO APP.S -565h 51m 3h 30m
    1/24/2024 4:49 ESCALATED TO APP.S -973h 41m 3h 44m
    1/24/2024 4:49 ESCALATED TO APP.S -1,028h 25m 3h 59m
    12/13/2023 18:34 ESCALATED TO APP.S -1,262h 16m 3h 54m
    1/24/2024 4:48 ESCALATED TO APP.SME 3h 24m
    1/24/2024 5:02 Escalated to L2 -1,389h 33m 3h 29m
    1/24/2024 4:47 ESCALATED TO APP.S -1,538h 24m 3h 55m
    1/17/2024 10:05 ESCALATED TO APP.S -2,035h 41m 3h 59m
    1/24/2024 4:43 ESCALATED TO APP.S -3,096h 43m 3h 38m
    1/24/2024 4:43 ESCALATED TO APP.S -3,569h 34m 3h 59m
    1/24/2024 4:43 ESCALATED TO APP.S -3,569h 54m 3h 59m
    1/24/2024 4:42 ESCALATED TO APP.S -3,569h 55m 3h 59m
    1/24/2024 4:41 ESCALATED TO APP.SME 3h 59m

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