Caitlin Morganti

Organizational Leadership 200

Planet Jockey Module #4

February 6th 2022

1. Planet Jockey #4 results
2.) Overall, I really enjoy using planet jockey and always learn a lot from it! In this module there

were a few things that were challenging for me. I think one of the reasons it was challenging for

me was because I did not understand some of the questions completely and read through the

answers too quickly to get a grasp on the idea. One question that I struggled with was question

#13 when it asked if they should hire a consultant to conduct the investigation internally or

externally. I answered externally since I thought having an outside person would be helpful to

see their problems from another perspective. But as I learned the answer was actually to keep it

internally since the company knows best what they need to fix and they know their ambitions

and values more than an outside person. Now reflecting and listening to that answer it does make

sense why you would keep it internally. I am always a person who likes to hear outside

perspectives on issues but in this instance I have learned it is wiser to keep someone internally to

fix the problem at hand. Another challenge I had was with question #5 which was the plan of

attack and if you should send out this response to your colleagues EI Games (2021). I selected to

consult with colleagues first before sending the email, but the answer was don’t send the email. I

now realize that we should not attack in this situation since it could cause more issues.

3.) One thing I learned in the game and that connects with the text was regarding question 9 in

Planet Jockey about “Action” and who should take responsibility for the Vroom setback. The

answer is that you as a leader need to take full accountability for this setback rather than putting

the blame on others. Although there could have been a mistake in the finances that Sasha was in

charge of, it is also important to realize as a leader you take accountability for those mistakes for

everyone since you are the leader and you set the standards for your followers EI Games (2021).

When reading the question I thought about how this relates to the Case of the Missing Cutlery

and how the workers threw away the stained silverware that has been missing. Although what
they did was wrong by throwing that away Kevin Allen made it a point as a leader to take

responsibility. He states, “the problem, and the fault, was not theirs it was mine” ( Allen, 2018,

pg. 7). Kevin Allen holds himself accountable because he was missing the fact that he was in

charge of his employees and supevisoring their position he failed to realize where the cutlery was

going. As a leader you must set standards, coach, supervisor, and engage and when things go

wrong you have to take accountability for those failures or mistakes. These two situations show a

clear example of what it means to be a leader and taking accountability in those moments.

4). Some of the concepts that I learned from the text and Planet Jockey relates to my job as a

shift supervisor at Starbucks. In the Case of the Missing Cutlery and PLanet Jockey #4 We

learned a lot about accountability, responsibility, and transparency in leadership roles. I have to

follow all of these concepts for my job and lead by example for my baristas. I can relate to Kevin

Allen’s dilemma with holding himself accountable for the missing cutlery and Planet Jockey’s

question 9 of who is to blame. When things go wrong at my job and I am running the floor I

always try to take accountability for those problems and let my peers know that we are a team,

we are all to blame and especially myself since I am in charge of leading and stopping those

problems before they happen. This is definitely a hard part of my job realizing that I do take

responsibility for those mistakes and that I take time to reflect on why that happened. Most of my

job is holding myself accountable since at times I may forget to log temperatures, clock in, mis

count the safe, or miscounting money it is vital I take responsibility for my actions. An example

of this actually happened today at work when I forgot to do a mid safe count for some of my

shifts. I responded as a deer in headlights and said I was not the mid, when my manager held me

accountable and said I was. I realized yes I was on the mid day shift and I failed to do the task I

was supposed to take care of. My manager let me know it is also his fault for not making sure we
are completing that task. Overall, as a leader it is important to hold yourself accountable when

issues arise and letting the team know that through transparency and communication.
 Citations

EI Games (2021). Planet Jockey: Level 1 How to Create a High-Performing Team. [Online File].

Retrieved from https://play.eigames.com/game/10#/level/38.

Johnson, C. E. & Hackman, M. Z. (2018, January). Leadership: A Communication Perspective

7th

Edition. Accessed via Perusall.com.

Allen, Kevin (2014). The Case of the Missing Cutlery. Accessed via Perusall.com.