Jessica J.

Tundo
248-924-5201 || jessicajordant@gmail.com || ePortfolio
I am most responsive via email and text throughout the business day, but please feel free to give me a call!
EDUCATION
WESTERN MICHIGAN UNIVERSITY, Kalamazoo, Michigan // Master of Arts in Clinical Mental Health Counseling, Sept 2022 – Present
UNIVERSITY OF MICHIGAN, Ann Arbor, Michigan // Bachelor of Arts in Psychology, June 2016 – May 2019

EMPLOYMENT EXPERIENCE
RECEPTIONIST/CUSTOMER SERVICE REPRESENTATIVE, Wixom, MI
Wixom Family Pet Practice, August 2023 – Present
✔ Offer excellent customer service and coordination of care for patients, including: answering phones, scheduling appointments, processing
payment, handling insurance claims, calling in scripts to outside pharmacies, filling medication, counting/settling money at end of my shifts
✔ CERTIFIED FEAR FREE (Level 1), consistently obtaining continuing education (C.E.)
✔ Platform proficiency: ImproMed (EMR), Faithful Companion, Antech Online, ChewyHealth Online, Trupanion, MyVetStoreOnline (MVSO)

HOSPITAL MANAGER (March 2021-August 2023) & RECEPTIONIST (July 2020-March 2021), Livonia, MI
O’Brien Veterinary Group - Allen Animal Hospital, March 2021 – Present
✔ Oversee & audit clinic functions, including: supply ordering, client payments, appointment scheduling/flow, patient medical reminders, staff
scheduling, labor tracking, inventory/service pricing, hiring/interviewing, staff coaching and disciplining, DVM recruitment/contract negotiations,
approving staff timesheets, relief doctor coordination, maintain DEA/controlled drug compliance
✔ Execute steps to promote clinic growth, including: installation and transition to new electronic/paperless medical record system and new office
phone system, coordinate continuing education (C.E.) opportunities, data/finance collection and analysis, develop and record standard operating
procedures (SOPs), coordinate and help with training of new staff members, identify opportunities for staff/hospital/revenue improvements
✔ Flex to cover reception and vet assistants as needed and to assess/develop SOPs
✔ Schedule, prepare for, and present at meetings: company-wide/corporate meetings; team member goal/progress coaching; monthly clinic meetings
✔ Financial management: maintain ordering & labor budgets, monitor P&L statements; settle credit card, cash, and check payments for each day
and make bank deposits; track/contact clients regarding accounts receivable/unpaid invoices; make payment plans
✔ Platform proficiency: Vetter/DaySmart Vet (EMR), VetCove, Antech Online, VetBilling, VetsFirstChoice Pharmacy, Faithful Companion

RESEARCH ASSISTANT/CLINICAL SUBJECTS ASSOCIATE, Ann Arbor, MI

University of Michigan Health System, June 2019 – March 2021
✔ Recruit subjects from the emergency department for a mobile health intervention for mild-moderate non-medical opioid (mis)use: obtained
informed consent for a screener survey from 250+ patients; administer saliva drug screens and risk assessments, document risk assessment
results; navigate MiChart and other EMRs
✔ Coordinate team meetings & follow-up appointments with study participants
✔ Perform data entry (MS Access, Word, Excel, Qualtrics) & project management/administrative duties such as tracking of shift flow, human
subject incentive program cash handling

LIFE SKILLS TRAINER, Ann Arbor, MI

NeuroRestorative, April 2018 – June 2019
✔ Provide direct, one-on-one care to clients with traumatic brain injuries (and comorbid psychiatric illness/physical disabilities) to assist in ADL
training; provide vocational coaching in local businesses, supervision, emotional support; manage behavioral issues in order to mitigate
disturbances/agitation (and offer appropriate, prompt documentation); administer and track daily medication; assist in management of individual
case information, activities, and communication for clients
✔ Platform proficiency: TheraManager (EMR), MS Outlook, Office
✔ Certification (at the time) of Non-Abusive Psychological and Physical Intervention (NAPPI) training

BARISTA, Novi (1 location) and Ann Arbor (2 locations), MI

Starbucks Corporation, March 2016 – April 2018
✔ Perform general barista responsibilities such as cashier work/cash handling, stocking, cleaning/sanitizing tasks, inventory counting; customer
order fulfillment via mobile, in-store, and drive-thru ordering, deescalate/resolve customer conflicts
VOLUNTEER & INTERNSHIP EXPERIENCE
RESEARCH ASSISTANT (VOLUNTEER), Ann Arbor, MI
Youth Depression and Suicide Prevention Laboratory (YDSP), April 2018 – July 2019
✔ Basic statistical analysis of data collected through YDSP's three ongoing studies; utilize MS Office Suite (Excel, Word, Powerpoint) and SPSS
software
✔ Collaborate closely with clinical psychologists to write and edit posters and submissions for publication in peer-reviewed journals; including creation
of charts, tables, graphics, and poster design

STUDENT INTERN, Washtenaw County, MI

National Alliance on Mental Illness (NAMI), January 2019 – April 2019
✔ Investigate current research on merits of peer service utilization in mental health care settings to inform NAMI grants and proposals to expand
current and to establish new peer services for all of Washtenaw County
✔ Facilitate and independently advance projects involving outreach to other local and national mental health organizations
✔ Support cooperation and collaboration with NAMI's peer network expansion initiative across counties and states

BEHAVIORAL MEDICINE INTERN, Saginaw, MI

HealthSource Saginaw: Inpatient Psychiatric Unit, May 2017 – September 2017
✔ Compile and distribute patient discharge plans to appropriate to after-care contacts, and interface with third-party outpatient care contacts on
behalf of therapists
✔ Compose, co-run, and observe group therapy exercises to improve social and psychological functioning among three groups
✔ Represent therapists in legal interactions between patients and appointed attorneys, record electronic therapist notes documenting these
interactions, and walking involuntarily admitted patients through deferral processes
✔ Aid clinical directors in assessing quality of patient care, overall unit functioning, and HIPAA/Recipient Rights compliance

LMSW CLERICAL AND LAW RESEARCH INTERN, Farmington, MI

Colleen E. Crane MSW, LMSW, May 2017 – August 2017
✔ Investigate HIPAA and Michigan mental health laws; update all clinical documents in accordance with policies; organize client files; assist in other
managerial/clerical tasks

STUDENT INTERN, Washtenaw County, MI

Washtenaw County Department of Corrections, Female Unit, January 2017 – April 2017
✔ Maintain strict security protocols of jail while planning and mediating empowering, emotionally supportive, skills-based, and other group activities
for approximately 30 incarcerated women