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Local Media3610830505403005948
Local Media3610830505403005948
Depending on your Xfinity Voice plan, you can access to up to 12 of the most popular calling features:
Three-Way Calling*
Call Forwarding*
Call Return*
Call Screening*
Call Waiting
Caller ID
Repeat Dialing*
Speed Dial*
Note: Call Return, Repeat Dialing and Speed Dial are available in some areas (not all).
Quick-Dial Numbers
911 – Emergencies
711 – Telecommunications Relay Service (TRS) for our customers who are deaf, hard of hearing or have a
hearing or speech disability
You can turn your Voice features on or off at any time. Just press the star (*) button and the following
numbers:
Not yet
Call Waiting
Not yet
Not yet
**For your safety, your Caller ID information is always available when you call public emergency hotlines,
poison control lines, and 911 services, even if you have Caller ID Blocking turned on.
Telephone Keys Used with Xfinity Voice Features
Before you begin setting up your Xfinity Voice features, make sure you know where certain keys are on
your telephone and how to access demos and manuals.
The * and # keys are required for many Xfinity Voice features. They are on either side of the 0 on your
telephone’s keypad.
The switchhook or Flash button is also used in some Xfinity Voice features.
On non-cordless telephones, the switchhook is the button that is depressed when you hang up the
phone. When instructed to press the switchhook, press it firmly and then release. If you press it too long
the call may be disconnected.
You will need to create a list, such as a priority list or a block list, for some features. These lists are
independent of one another, but they will be stored. So whenever you activate a feature, you can refer
to a list you have already created. See the Xfinity Voice Features Quick Reference Guide for telephone
keys used to manage features and links to full details on each feature.
Welcome Guide
If you are also an Xfinity TV customer, in the Xfinity On Demand menu choose Help and Services. Then
choose Home Phone Service.