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    Sharad Mall
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    Exotel is a cloud-based business phone system that allows companies to manage incoming and outgoing customer calls. It provides features like call routing to available agents, integration with CRMs, missed call campaigns, voice broadcasts, and SMS alerts. Exotel has been operating since 2011 and powers over 5 million calls daily for over 1,500 businesses across various industries. It offers a customizable and programmable platform through APIs that can integrate with other applications and provide reporting dashboards.

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    Exotel solutions for Business

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    Exotel is a cloud-based business phone system that allows companies to manage incoming and outgoing customer calls. It provides features like call routing to available agents, integration with CRMs, missed call campaigns, voice broadcasts, and SMS alerts. Exotel has been operating since 2011 and powers over 5 million calls daily for over 1,500 businesses across various industries. It offers a customizable and programmable platform through APIs that can integrate with other applications and provide reporting dashboards.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Download as pdf or txt
    23 views10 pages

    Exotel Solutions For Business

    Uploaded by

    Sharad Mall
    Exotel is a cloud-based business phone system that allows companies to manage incoming and outgoing customer calls. It provides features like call routing to available agents, integration with CRMs, missed call campaigns, voice broadcasts, and SMS alerts. Exotel has been operating since 2011 and powers over 5 million calls daily for over 1,500 businesses across various industries. It offers a customizable and programmable platform through APIs that can integrate with other applications and provide reporting dashboards.

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    of 10

    Exotel Solutions for

    Business
    Introduction
    Exotel is a business phone
    system that allows you to 2011 100+ 1500+ 5 Mn+
    manage customer calls and
    Founded in Team Size Businesses Calls Powered
    monitor them with ease.
    Bangalore Served Everyday
    Incoming
    Calls/Support Center

    Exotel hunts the available agent’s phone,


    once answered patches the call with the
    customer

    Customer makes a Exotel Cloud Server CRM


    call to the triggers an outbound
    sales/support call to Mobile/Landline
    number/Tollfree on number of the agents
    the website Agents

    You can also integrate Exotel APIs to your


    CRM and create a pop up on the agent
    screen
    Outgoing Calls

    1)Agent dials the client’s number


    3)Once the agent picks up, Exotel
    from the Exotel Dashboard
    triggers another call to the client’s
    number

    2)Exotel triggers an outbound


    call to the agent.

    4)The client and agent are


    connected together over a call.
    Extension Based
    System
    Customer makes a call to the Exophone number

    Customer makes a Customer enters


    call to the the desired
    Exophone number extension.

    Exotel connects the call to the agent mapped to the


    extension
    Missed Call
    Campaigns
    Pass the relevant details to your CRM

    Customer gives a missed call to the Pass the relevant details to your CRM
    Exophone number

    CRM

    Trigger a SMS as response to the


    missed call.
    Voice Blast

    Triggers automated outbound


    Exotel fetches the relevant data
    calls to the specified customers
    from your database

    Your Exophone Number


    CRM/Spread Sheet/
    Database

    Customers
    SMS Alerts

    Exotel can help you send


    automated SMS to end party
    /Customer
    Exotel fetches status data from the Triggers an SMS to the end • Voicemail Recording URLs
    CRM. party/customer/Doctors with • SMS after every call/misscall
    relevant information
    • Promotional SMS
    • Campaign Updates

    CRM
    Exotel
    Anything you Imagine is Possible- To Sum up, here’s what Exotel
    gives you
    VOICE SMS INTEGRATION REPORTING

    Multi Level IVR Highly Programmable APIs


    Outbound SMS Powerful Dashboard
    Call Recording Easy to integrate with CRM
    Call trigger solutions Daily Email/SMS Reports
    Voice MailNumber Masking Unlimited channels
    Missed call alerts Comprehensive &
    Missed Call Solutions App Store
    customizable reporting…
    Multilingual SMS… Comprehensive APIs
    Call Blast…
    Unlimited Channels Work flows configurable
    through drag and drop…

    Over a period of time, we have built innovative products on the platform which are readily available to
    businesses to customize & deploy rapidly.
    All rights reserved. © 2015
    Thank You

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