Project Management

Project Quality Management

 What is Quality?
• Quality is “the degree to which a set of
inherent characteristics fulfill requirements”.
Stated and implied needs are the inputs to
developing project requirements. A critical
element of quality management in the project
context is to turn stakeholder needs, wants,
and expectations into requirements through
Stakeholder Analysis.
 Project Quality Management
• Project Quality Management processes include all the
activities of the performing organization that
determine
– Quality policies
– Objectives
– Responsibilities
• so that the project will satisfy the needs for which it
was undertaken.
• Project Quality Management must address the
management of the project and the product of the
project.
 Quality Management System
• Policy
• Procedures
• Processes for
– quality planning
– quality assurance
– quality control
• Continuous process improvement activities conducted
throughout, as appropriate
 Quality Management System
• Quality Planning - identifying which quality
standards are relevant to the project and determining
how to satisfy them.
• Perform Quality Assurance - applying the planned,
systematic quality activities to ensure that the project
employs all processes needed to meet requirements.
• Perform Quality Control - monitoring specific
project results to determine whether they comply with
relevant quality standards and identifying ways to
eliminate causes of unsatisfactory performance.
 Quality Management Standards
• PM Quality management is in accordance both with
proprietary and non-proprietary standards
• Proprietary
– Deming - 14 point theory Juran - QP/QM/QI
– Crosby – “doing it right the first time" (DIRFT) / Zero Defect
– Juran
– https://www.simplilearn.com/deming-vs-juran-vs-crosby-
comparison-article
– http://asq.org/learn-about-quality/total-quality-
management/overview/deming-points.html
 Quality Management Standards
• Non-Proprietary
– Total Quality Management (TQM)
– Six Sigma
– Failure Mode and Effect Analysis
Cost of Quality (COQ), and
– Continuous Improvement.