ኤሊት ፊንቴክ ሶሉሽንስ ኃላ.የተ.የግ.

ማህበር

ELITE FINTECH SOLUTIONS PVT.LMTD.CO

REVOLUTIONIZING LIVES>>>>

Date:-_______________________________

No.:-EFISO/BOARD/124/2023

Total Energies Ethiopia Marketting Ethiopia

Office of the Network Manager

Dear Mr.Mesfin Legesse

SUBJECT :-Gratitude for Swift Resolution

On behalf of Elite Fintech Solutions, I would like to express our sincere gratitude for the
swift response and formal apology regarding the recent incident at your Total gas station in
Ethiopia. Your immediate action not only demonstrates your commitment to customer
satisfaction but also exemplifies the professionalism and integrity of Total.

We would like to extend special appreciation to Mr. Fasil Baye, the merchant at the Total
station in Megenagna, for his exemplary initiative in personally visiting our offices to offer
a heartfelt apology. Mr. Fasil’s gesture further underscores Total’s dedication to customer
care and excellence in service. Please convey our appreciation to your entire team for their
prompt attention to this matter. We value our ongoing partnership with Total and look
forward to continued collaboration in the future.

Thank you once again for your understanding and proactive measures in resolving this
issue.

Warm regards,

ADDRESS:- MERKATO INFRONT OF RAGUEL , SIKET BUILDING (707)

E-NET E-DRIVE E-BIDIR E-COIN

PHONE NO.:- +251-914-39-59-05/+251-799-20-44-17 EMAIL:-elite.ethiopia@gmail.comWEBSITE:-www.elitefintech.net