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T H R EE

CASES

Submitted by: Jennifer D. Valdez


PHDM 620 - Cases in Organization and
Development and Management
Submitted to: Dr. Francis K. Ashipaoloye
Problem 1
Utilizing inexperienced staff running the
Exploratory program
Qualitative Data Problem 2
Collection in
lack of organizational structure for
Small
children
Organizations:
Consulting for Problem 3
the MCC lack of day-to-day operational plans for
staff and students
Problem 4
lack of administrative processes to
Best to consult achieve summer camp goals
experts! Problem 5
poor communication between Bridges
staff and MCC main office
MCC - Multi-Cultural Communities Connection
Utilizing
hired Integrated Solutions to help solve their
Exploratory
Qualitative Data problems. Integrated Solutions started by
Collection in gathering data by:
Small
Organizations: analyzing program documents
Consulting for observe interactions at Bridges
the MCC interview all stakeholders

Initial findings show that job descriptions were


not clearly stated thus creating different
Best to consult interpretations.
experts!
Some of the conflicts arise from cultural
differences.
Identifying the Problem 1
Scope of Work at High Turn Over Rate at 40%
Dixie Weaving
Inc.
Problem 2
Language barries

Problem 3
outdated machines causing safety
issues
Best to consult
experts! Problem 4
unclear job descriptions
Identifying the
Dixie Weaving is a fabric weaving company.
Scope of Work at
The company sought the assistance of 2 consultants.
Dixie Weaving
Inc. To diagnose the problems, the consultants made use of:
Informational interviews
Documentation review
In-depth job observation and analysis

During interviews and observations, the consultants took


notice of greater problems within the company. Most of
these problems contribute to the increasing rate of turn
Best to consult over. After initial report,
experts!
A Manufacturing
Crisis in
Bayrischer Silicon
Products

Best to consult
experts!
Identifying the
Scope of Work at
Dixie Weaving
Inc.

Best to consult
experts!
"With the right
approach and true
ongoing commitment,
you can foster a culture
that encourages
communication and
feedback at all levels;
one where honesty
Nathan: "Why are we like oil and water?:
" What can I do to show her I am the best person for the job?" trumps hierarchy and
even the lowest ranking
Sarah: "Why me?"
member feels safe
"What's the most important thing to me?"
putting problems on
Jose: "Why do I feel terrible?" the table."
" What situations make me feel terrible and what do they
have in common?"
It is more
important to be
interested than to
be interesting.
When you know
your people's
stories, they'll be
with you forever.
But you must be
present to win!

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