Sandeep Synopsis

Pardeshi
Overall 6+ years of experience in IT Industry. Extremely motivated and self-
Production Support Specialist
starter with a decade of cross vertical experience in IT Operations.
Phone:
+97- 9730590866
Email:
sandeep.m.pardeshi@gmail.com

Address: Experience Summary

Baif Road, Wagholi, Pune 412207

SKILLS  Technically Sophisticated Professional with 6+ years of Experience in

the area of Application support, Production Support.
Operating Systems: Unix, Linux
 Have worked for Production support, L1 and L2 in shipping/logistic
(Cent OS-7), Windows
domain.
Databases: Oracle
 Expertise in UNIX, SQL, Oracle.
Languages: SQL
 Knowledge of Power BI, SQL, Unix/Linux, Ticketing & Monitoring tools.
Tools: Oracle SQL Developer,
 Worked on Power BI Tool to create Dashboards as per requirement.
WinSCP, Putty, TWS, Control-M,
 Worked on ticketing tools like Service Now.
ServiceNow, Power BI
 Knowledge in Incident management & Problem management
processes.
 Proficiency at grasping new technical concepts quickly & utilizing it in a
LANGUAGES productive manner.
 Flexibility and ready to learn new skills/areas at short notice.
English, Hindi, Marathi
 On boarding new client, worked on end-to-end setup starting from
architecture, database setup request, configuration setup, environment
build and deployment.
 Proficient in creating interactive and visually compelling reports and
dashboards.
 Implemented data transformations, modelling, and visualization to
provide actionable insights.
PROFESSIONAL EXPERIENCE

MSC Shared Service Centre

[Specialist] Sept-2017 – Sept-2023
 Provide expert-level support for critical applications, ensuring high
availability and minimal downtime
 OneVision and SSC application which in house application which are
globally used for documents creation and order management
respectively
 Providing L1 and L2, 24/7 support for the applications and made sure
that it is stable
 Verification of application health by doing regular application
monitoring
 Troubleshoot all the incidents / tickets, service requests, including
customer additions and updated the corresponding tickets regularly.
 Coordination with the client as well as Application Vendor for
Functional and performance related issues
 Collaborate with development and operations teams to enhance
application stability and performance
 Participate in project planning and deployment activities to ensure
smooth transitions into the production environment
 Creating easily understandable views/Dashboards which gives
meaningful insights from the data using Power BI.
 Developed and maintained POWER BI reports for key performance
indicators (KPIs) and business metrics.

Maersk Global Service Centre, Pune

[Process Expert] Jan 2015 - Sept 2017
 GCSS and MDWS application which in house application which are
globally used for documents creation and order management
respectively
 Providing L1 and L2, 24/7 support for the applications and made sure
 that it is stable
 Troubleshoot all the incidents/trouble tickets, service requests,
including customer additions and updated the corresponding tickets
regularly
 Handling shipping documents timely and accurately.
 Manage export task in such a way that all deadlines can be met
 Build strategic, professional & ethical relationships with internal teams,
stakeholders & clients.
 Co-ordinate b/w Booking team & Stakeholders of NAM

Searce Logistics Pvt. LTD.

[Analyst] Feb 2012 – Oct 2014
 Understand & introduce new activities and deliveries, Resolve
operational issues and complexities
 Provide day-to-day operational assistance and guidance to team
members
 Coordinate with onshore counterpart to understand daily delivery
requirements or changes.
 BOLs reception time compliance, BOL details compliance.
 Dispute reporting and amendments, Maintain daily metrics at team
member level.
 Order processing & posting of orders, connecting with station to meet
the requirements of their customers.
 Processing of the shipments through pickup creation process to feed
EDI into system for visibility to customers through EDI.

EDUCATION

 BCA from Bharti Vidyapeeth University, Pune. (2010)

PERSONAL INFORMATION

 Date of Birth: 23/10/1987

 Nationality: Indian

DECLARATION

I hereby declare that the above provided details are true to the best of my
knowledge and belief.