REQUIREMENTS OF THE HOSPITALITY INDUSTRY

(WORD VERSION)

*ABSTRACT:
- If you have been considering a career in hospitality management, you may have
wonderered about the necessary skills and characteristics required for achieving success
in this field. To succeed in the hospitality sector, a diverse set of abilities is required to
leave a long lasting impression, deliver superior service, and guarantee a positive
customer experience. This industry offers an exciting and satisfying career path for those
who wish to enhance their skills, engage with others, and continuously acquire
knowledge.
- In today’s presentation, we will explore the key abilities that you are basically required
to have in order to pursue a career in the hospitality and hotel management industry. We
will also discuss the importance of these skills and explore how you can enhance them
through an hospitality program that offers a platform for development.
1) COMMUNICATION SKILLS:
A. Why are communication skills necessary for a hospitality career:
- Effective communication is a crucial skill that every individual working in the
hospitality industry must possess in order to interact successfully with customers,
colleagues, teammates, and external suppliers. This will ensure that tasks are
accomplished effectively, with defined goals, and with no room for confusion or errors.
- Delivering exceptional customer service is also a result of effective communication.
B. Which kinds of communication abilities are necessary for the hospitality
industry?
-The following are the key communication abilities in the hospitality sector:
+Speaking clearly and concisely when interacting with clients, vendors, and
coworkers: Make sure you communicate information or instructions in an understandable
manner. This entails speaking plainly and staying away from jargon.
+ Having correspondence in writing, such as emails, letters, and forms:
 +Active listening: Active listening is the ability to pay attention to what the other
person is saying while also making an effort to comprehend their perspective. In order to
ensure that everyone is in agreement and to resolve conflicts, this can be useful.

2) time-management abilities:
A. The natural relationship between time and hospitality industry:
- When working in a hospitality setting, you will often times find yourself in various
time-sensitive situation. This is because by nature the industry itself has a
inseperatable relationship with time management and schedule planning. Building
skills like these is necessary for a hospitality manager.
B. What skill should you learn:
- Prioritization: Setting priorities for your work will be crucial in the hospitality
industry. You will need to decide which tasks should be completed first and in the
most efficient order. Additionally, you should attempt to estimate the duration of
various tasks so that you can make the necessary plans.
- Delegation: Delegation involves determining which tasks are best suited for different
people to perform. To guarantee that everything is handled to the best standard
possible, you must make sure that the tasks you assign are in line with the abilities of
your team.
- Multitasking: Keeping checklists and maintaining organization are two of the best
strategies to improve your multitasking. You can stay on top of a variety of tasks by
creating a system to track tasks and maintaining lists. To ease yourself into
multitasking, you can also gradually take on more tasks.
3) PROBLEM – SOLVING/ ADAPTABILITY:
A) A flexible working environment require a flexible mind:
- With the fast-paced environment of hospitality, there are bound to be problems that
need to be solved, whether it’s an issue a guest is having, or a staffing challenge with
another hospitality employee, these kinds of problems always require you to quickly
come up with solution and adapt with the situation.
B) Some key components to develop a flexible mind:
- Critical thinking/ Deep understanding: To improve your problem-solving skills,
make sure you fully comprehend a situation before attempting to make any changes.
Even though it could be tempting to act quickly, particularly in an emergency
situation, you might need to exercise patience to ensure that you are acting
appropriately.
- Creativity: If you want to improve your creativity, you can try doing an idea
brainstorming session and considering every option to solve the problem in order to
improve your creativity. To think creatively, you can also rephrase problems as
questions.
- Flexibilty: You can enhance your flexibility at work by taking part in various
training programs and courses. Viewing tasks from different angles can also help you
become more adaptable.

(POWERPOINT VERSION)
 The requirements for a successful career in hospitality:
 COMMUNICATION SKILLS:

The importance of having good communication skills

 *WHAT SKILLS YOU SHOULD LEARN

Speaking clearly and concisely when interacting with clients, vendors, and
coworkers
correspondence in writing, such as emails, letters, and forms

Active listening
 2) time-management abilities:

The natural relationship between time and hospitality industry

What skill should you learn:

 Prioritization

Delegation
Multitasking
3) PROBLEM – SOLVING/ ADAPTABILITY:
Some key components to develop a flexible mind:

Critical thinking/ deep understanding

Creativity

Flexibility/ Adaptability