STANDARD OPERATING PROCEDURE (SOP) Number 15

date
LOSS PROBLEM HANDLING PROCEDURE
prepared
1. OBJECTIVE
Ensure that every incident lost can handled with fast , precise and true , meaning in carry out
handling case This must in accordance with the policy procedure, work instructions and this
soup , so with thereby case lost This will can resolved with profitable second split party .

2. SCOPE
Procedure This tells the process started from loss report _ goods to security, action security
and investigation , and arrived to the solution the case Good it's by the police or by unit leader

3. DEFINITION
 TKP : Place Incident Case
 BAP : Minutes of Criminal Procedure
 EXCOM : Executive Committee Consists from GM/EAM, Chief Accounting, Chief HRD
& Chief Security.

4. REFERENCE
- Handling Policy Procedure Problem Lost
- Handling Work Instructions Problem Lost

5. DESCRIPTION OF PROCEDURE
EXECUTOR NO PROCEDURE DESCRIPTION DOCUMENT
Victim 1 Quick report incident to Security

security 2 Part of the security closes door log out / in and check out
everyone who will outside the hotel area
security 3 Part of the security and chief to the crime scene surveillance
and investigation / _ _ TKP processing by SPV security
according to PP for That
security 4 After data and evidence Enough so Security SPV did security Investigation
check Process see
Investigative
T&P
security 5 Finished investigation so make it report handling case (LPK ) LPK
which contains about chronology , conclusions and results
End
security 6 After data and evidence Enough so Security SPV did security Investigation
check Process see
Investigative
 T&P
Excom 7 LPK received from security, then by excom (GM/ EAM, Chief
Accounting, Chief security and Chief HRD) conduct meetings
and decide action what is taken If suspect is the internal of
the Hotel
Excom 8 If perpetrator it turns out known to people within the hotel
itself so Goto 5.9 and if rather outsiders _ culprit so goto 5.10
Excom 9 Action taken _ according to the existing House Role
Excom 10 Case this overflowed to the authorities _ ( Policy ) Report
Excom 11 If perpetrator is an insider and resolved according to house Excom
role can done with road peace so goto 5.12 however if it
turns out No can with road peace so goto ...
Excom 12 Finished with peace and case This closed
Excom 13 Case This resolved by the authorities _
Police 14 Accept report , police quick process it in accordance with
applicable law _
Excom 15 Process Complete

6. LOSS HANDLING FLOW DIAGRAM

 VICTIM SECURITY EXCOM (EXECUTIVE COMMITE) POLICE
Sebagian security menutup
Segera melaporkan
pintu keluar / masuk dan
kejadian kepada security
memeriksa setiap orang
yang akan keluar area hotel
5.1 5.2
Sebagian security dan
chiefnya menuju TKP guna
pengamamanan dan
penyelidikan / olah TKP
oleh SPV security sesuai PP
untuk itu
5.3
Setelah data dan bukti cukup
maka Scurity SPV melakukan
pemeriksaan orang
5.4

Proses Investigasi
lihat P&P tentang
Investigasi
5.5 LPK

Selesai investigasi maka dibuatlah
laporan penanganan kasus ( LPK )
yang berisi tentang kronologis,
kesimpulan dan hasil akhir
LPK
5.6
LPK yang diterima dari security, maka oleh
excom (GM/EAM,Chief Accounting,Chief security
dan Chief HRD) melakukan meeting dan
memutuskan tindakan apa yang diambil jika
tersangka adalah :
5.7

Internal
Yes Hotel ? 5.8
No
Tindakan yang diambil Kasus ini dilimpahkan
sesuai House Role yang kepada pihak yang
ada berwajib ( Polisi )
5.9 5.10

Bisa diselesaikan
dengan jalan
Yes damai ? 5.11
No
Selesai dengan damai Kasus ini diselesaikan Terima laporan , polisi segera
dan kasus ini ditutup oleh pihak yang berwajib memprosesnya sesuai dengan
5.12 5.13 hukum yang berlaku
5.14
Proses Selesai
5.15

END