VACANCY

REF. HR/01/2024
ICT
ICT OFFICER
(1 POST)

ABOUT MESPT

Micro Enterprises Support Programme Trust (MESPT) was established in 2002 by the Government
of Kenya and European Union. EU later relinquished their position to the Royal Danish Embassy
in Kenya, Ministry of Foreign Affairs of Denmark (DANIDA) through a Trust Deed of 2013.

The Trust is a development organization with a purpose to grow small holder farmers and Agri
SMEs to increase productivity, incomes and enhance competitiveness for job creation especially
for youth and women. This is achieved through capacity building which includes skills
development, technical support, business advisory, financial and market linkages.

Our focus is to facilitate support and provision of integrated financial and business development
services for small holder farmers and Agri SMEs in Kenya. This is aimed at enabling beneficiaries
to access finance, increase agricultural productivity, agro-processing, and access markets/ trade
opportunities. For over a decade, MESPT has partnered with development agencies, donors, and
investors to build the capacity of the business services sector and the agricultural sector in Kenya
through a unique tripartite business model that links Farmers, Agri- SMEs, and Financial
Institutions - creating linkages along value chains.

We pride ourselves for successfully implementing 12 agriculture-based Programmes that have

seen us facilitate creation of 70,000 decent jobs at various levels of the agriculture market systems.
We have also cumulatively disbursed KES 6.4 billion to financial institutions and over 250,000 end
users have accessed finance.

For further information kindly visit our website www.mespt.org

VACANT POSITION

As part of its development programme, MESPT is seeking to engage a highly committed, results-
oriented, self-driven professional with excellent Information, Communication & Technology skills
to ensure the successful delivery of the IT projects and support the organization achieve its
automation objective.

Page 1 of 5
Job Title ICT Officer

Company Micro Enterprise Support Programme Trust (MESPT)

Department ICT

Position Reports to: ICT Manager

Duty Station Nairobi

Salary Grade 4

Benefits 25 days annual leave, Medical Insurance, 20% Gratuity and 7.5% leave
allowance
Restrictions 3-Month probation period, 3-year contract and 1-month notice period

Expected Travel Minimal

Job Purpose This role is responsible for support and maintenance of business
applications including the Programme Management Information
System (PMIS), Human Resource Management System (HRMS), Adobe
sign, Enterprise Resource Planning, Intranet, Electronic Document
Management System and administer the underlying relational
database management systems. All in accordance with the ICT policy.
Key Responsibilities • Achieves and maintains a thorough knowledge and adherence to
MESPT policies and procedures regarding ICT systems.
• Analyses business functional and non-functional requirements
• Validates and verifies business requirements and ensures that
they map to real business needs and that they meet essential
quality standards.
• Identifies and proactively fixes system issues through monitoring
and early detection of potential issues.
• Reviews systems technical requirements specifications and
System Use Cases with stakeholders and incorporates identified
recommendations.
• Follows the required change management procedures.
• Ensures that new technical requirements for business systems are
properly integrated with existing processes and systems.
• Perform User Acceptance testing of business systems.
• Support APIs implemented for applications integration.

Page 2 of 5
 • Analyses and documents existing business systems, business
processes and business models and regularly reviews them to
ensure continued relevance.
• Resolves reported system incidents/general user requests by
providing technical guidance/assistance required.
• Analyses and documents identified risks likely to affect business
systems, risk mitigating measures and prepares reports of
findings to provide input to business systems acquisition
strategies.
• Ensures that tasks assigned are resolved within internal
standards.
• Carries out user demos for automated processes and change
requests.
• Carries out user training and user support programmes.
• Business Systems integration.
• Design Business applications reports and data extraction queries.
• Configure and setup restoration and continuity measures and
enforce measures to minimize business applications down time.
• Database backups and restores.
• Manage service accounts for various applications.
• Enhance software resilience by incorporating security by design
principles.
• Train all new staff and re-train the existing users in usage of
business applications.
• Maps and documents interfaces between legacy and new
replacement systems to guide systems transition initiatives.
• Testing, installing, managing, and upgrading business systems.
• Developing, documenting, and improving the various processes
and procedures for the business.
• Monitoring, Diagnosing, reporting, and fixing system errors.

Any other duties as assigned by the Supervisor from time to time

Key Relationships Internal
• Programme Managers
• Programme Officers
• Procurement Officer
• Finance Team
• Communication Officer
• Administration Officer
Page 3 of 5
 • HR Manager
• Credit & Business Development team
External
• Vendors
• Suppliers
• Consultants
• Service Providers
Knowledge, • At least four years’ experience as a business application support
Experience and officer in a busy IT environment, preferably in non-governmental
Skills organizations or large private sector.
• Good problem-solving skills and willingness to constantly renew
required knowledge.
• Knowledge of software design and programming principles
• Previous experience as a business applications officer or similar
role
• Knowledge of programming languages like SQL, java and .Net
languages
• Experience working with sales force and Navision.
• Experience of backup and recovery of relational databases

Qualifications/Other • Bachelor’s degree in computer science or any IT related field

Requirements: • Sales force certifications (administrator and at least platform
developer 1 etc.)
• Microsoft 365 Dynamics Navision certifications.
• Office 365, VMWARE and Windows Active directory management
are added advantages.
• Proficiency in Microsoft Office applications (Word, Excel,
PowerPoint, Outlook, Access,) and statistical related packages

Behaviour • Sets ambitious and challenging goals for themselves.

• Holds self-accountable to deliver on their responsibilities.
• Future orientated, thinks strategically.
• Develops new and innovative solutions.
• Willing to take disciplined risks.
• Has integrity.
• Builds and maintains effective relationships, with their team,
colleagues, external partners, and stakeholders

This Job Description only serves as a guide for the position available and MESPT reserves
the right to make necessary changes.
Page 4 of 5
 HOW TO APPLY:

Qualified and interested applicants should send their application letters indicating their
current/last remuneration, detailed CV with email address, daytime telephone contacts, names,
and email contacts of 3 professional referees, 2 must have supervised you at some point, with one
being your most recent supervisor (combined in one PDF document) to jobs@mespt.org quoting
Job Reference and Job Title in the subject line “ICT Officer-HR/01/2024”.

The applicant must legally be eligible to live and work full time in Kenya.

Please do not send certificates at this stage.

Deadline for applications 7th February 2024 at 5.00 pm EAT.

MESPT is an equal opportunity employer (EOE) and committed to
Gender Equity and Diversity.
Only shortlisted candidates will be contacted.

Page 5 of 5