MANSOOR AKHTAR KHAN

PROFESSIONAL SUMMARY
Experienced Customer Service/Sales Associate who regularly had the highest
customer service rating for any company I worked for. Adept at listening to
customers, negotiating agreements, and developing satisfied repeat customers.
Specialize in apparel and sporting goods sales.
CONTACT INFO
Mobile WORK EXPERIENCE
+971 56 642 9575
+971 507649387 Senior Sales Officer Oct 2019 - Present
Email (Phone & Electronics)
mansoor1418@gmail.com Shift LLC, Dubai, UAE

Address
Dubai, UAE
[ ]
Duties & responsibilities:
 Handling customer inquiries, providing appropriate solutions and
CERTIFICATES
alternatives within the time limits and provide follow up to ensure the
 Certification of tech fashion show. customer is satisfied.
 Certification of the shift show.  Helping determine pricing schedules for quotes, promotion and
negotiations
UAE CAR DRIVING LICENSE NO:  Answering client questions about credit terms, products prices and
 4504962 availability.
 Achieve assigned sales targets in order to contribute to the sales volume
/revenue
SKILLS  Ensured all electronics products on display were properly displayed and
 Exceptionally good convincing power functioned properly
with excellent  Delivery outstanding services exceed expectation and built long term
 Good communication& interpersonal skills loyalty
 Profound ability to negotiate and handle  Submitted accurate and detailed monthly reports on financial and
customer request administrative operations.
 Strong ability to work under pressure
and time constraints Relationship Officer and Customer service Jan 2015 – March 2016
 Great ability of presentation and dealing Mashreq Bank, Dubai, UAE
with the customers Duties & responsibilities:
 Strong leadership skills
 Handled incoming calls from customer, responding to inquiries,
 Inventory Control
 Resolving problems and correcting documents errors.
 Sales/Advertising
 Providing quotes and executed online charges from auto, home
 Customer Relations
And excess liability.
 Excellent multitasking skills
 Implemented consultative selling techniques to provide leads
 Ability to work well in a team
For tele sales personals.
environment
 Supervise upset customer, conflict and challenging situations.
 Handling and Meeting customers if it is necessary for any queries.
SOFTWARE SKILLS  Delivery outstanding services, exceed expectation and built
 MS Office (Word, Excel, PowerPoint) Long term loyalty.
 Achieve assigned sales targets in order to contribute to the
Sales volumes / revenues.

.
 Analyst Aug 2011 - April 2014
LANGUAGES Deutsche bank, Bangalore, India
 English Duties & responsibilities:
 Hindi
 Overseen incoming and outgoing Reuter’s conversation (On FX products
 Urdu
Spots, Forwards, NDF and Swaps dealings)
 Kannada
 Supervise incoming and outgoing phone calls from clients
 Regarding FX trade Confirmations/ settlements.
PERSONAL INFO  Ensure timely FX trade matching and settlements adherence
 Date of Birth : 14-05-1989 With currency cut off risk of the bank.
 Nationality : India
 Finding out trade discrepancy as per Reuters conversation
 Passport No : V8998524
 and raising the mismatched issues to clients/ Middle office /
 Expiry Date : 20-2-2024
Traders and PB Desks for trade amendments.
 Visa Status : Employment Visa  Generate daily EOD trade’s unmatched report to ensure
daily trade matchings to share with higher management.

ACADEMIC QUALIFICATION
 BBM (Finance)
Vidya Vikas First Grade College
Mysore University
2011

 Higher Secondary
Marimallappa College
Mysore University
2008

DECLARATION
I hereby declare that the above statements are true and current as best of my
knowledge and belief, I hope that above written will suit to your requirement.

MANSOOR AKHTAR KHAN