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Guide enrollees in understanding and accessing the benefits they are entitled to under Medi - Cal.
Maintains patient database, patient education folders and status board for clinic patients. For eligible
beneficiaries, will authorize appropriate providers(s) for CACD services in accordance with SOP.
Appropriately arranges resources to support the highest standard of patient experience and visit, i.e.
arranging interpreter services. Screens for urgent needs and insures that home health, etc. A
consistently positive and friendly person committed to reaching business goals. Prepare and provide
detailed schedules for patients. Ability to works efficiently without creating distraction or disruption
to other employees. Ensures that staff members have an understanding of state and federal
regulations and company policies and procedures. Provides typed documentation of all
communications received from calls and provides notification of any urgent orders, shipping related
issues and any errors, complaints or compliments to the appropriate party or system. Review all pre-
op paperwork with patients answering all questions. Processing all requests as assigned within
established timeframe. Route calls throughout the office to the appropriate department. Assists in
training of new team members and ongoing staff training. Maximize patient flow, by organizing,
tracking and communicating with other associates and patients to maintain an efficient office. Works
in clinic as part of nursing team to help coordinate the flow and care of the radiation oncology
patients. Must be able to demonstrate problem-solving abilities and have excellent telephone,
interpersonal and written communication skills. Knowledgeable in appending modifiers based on
payer specifics, insurance and authorization requirements. Describe a situation in which you were
able t.o defuse an angry customer or team member. Identifies opportunities for additional or
improved services to meet unmet customer needs. Requests copies of films (CT Scans, PET, Nuclear
Medicine Scans) for patients and has them sent to their local Medical Doctor (MD) or other
treatment facility, as needed. Collaborates with patient placement specialists, lead nurses and unit
managers on patient flow issues. Demonstrate exemplary customer service and soft skills. Own
problem through to resolution on behalf of the patient in real time or through comprehensive and
timely follow-up with the patient. Ability to speak, read and write English and Spanish preferred.
Maintains timely, accurate documentation for all appropriate transactions. Works cooperatively with
referring physicians, surgeons, hematologists, transplant coordinators, and social workers on a regular
basis to assure that all participants remain informed. Worked many different jobs to gain experience,
build relationships, and learn the ins-and-outs of the business. Accurately obtain and enter patient
information, including shipping, insurance and payment information. Must be organized, detail-
oriented, and able to multi-task.
Exceptional attention to detail and demonstrated results. Track appointments and document
information completely, timely, and accurately. Include three bullet points of measurable
achievements for every job you list. Fax all invoices with Manager Signature to corporate office as
needed. Proficient in use of Microsoft Office applications: working knowledge of Outlook, Word
and Excel. Optimize clinic patient load through rescheduling canceled or broken appointments,
filling canceled appointment time slots, and preventing lapses in patient episodes of care. Openly
communicates issues of concern to management team members. Preference given to applicants with
Bachelors Degree and more than one year of customer service or medical reimbursement experience.
Skills: Microsoft Office, Hipaa, Customer Service, Electronic Medical Records. Act as a liaison with
contracted delivery service to track shipments, re-route shipment if needed. May perform simple
charge entry tasks or enter payments collected from patients and prepare Cashier’s deposit. Obtain
and verify insurance eligibility for all applicable patients. Participates actively in the planning and
distribution of patient assignments. Ensure the privacy and security of protected health information
per HIPAA rules. Patient coordinators work in various settings, including public health agencies and
managed care organizations. Coordinate with PRO staff to ensure facilities are up to PRO standards
of function and appearance. Greet all patients, introduce them to the office, verifying appointment
and provide exceptional customer service by in order to make them feel comfortable (e.g. insuring
they have been offered a beverage). Identify and update demographics, member contact info and
care levels in EHR. Answer telephones and take messages or route incoming calls as per SMA policy.
Collects and reviews all patient insurance information and completes insurance forms. Collects co-
pays, deductibles and other out of pocket amounts at the time of visit. At least 2 years of experience
providing customer service to team members and external customers, including meeting quality
standards for services, and evaluation of customer satisfaction. Updates patient information, collects
co-pay, provides any necessary forms needing completion, obtains signatures as necessary. Assist in
operating billing system, assisting patients with payments and close. Manage patients’ expectations
about visit and ensure visit and referral process are understood. Basic computer knowledge is also
needed to use automated systems and scheduling software. Ensure that issues such as refills and
provide request are taken care of. Responsible for obtaining “expert” level knowledge of the inter-
workings of various insurance plans and staying abreast of insurance plans in the process of being
added, deleted or changed. Must be flexible to work Monday - Friday and some weekends for the
following shifts (4:00 PM - 2:30 AM, 6:00 PM - 4:30 AM, and 9:00 PM - 7:30 AM). Assists with
CMS organization determination reports as needed. Ability to work 9:30am-6:00pm Monday-Friday
with overtime on Saturdays as needed.
Results driven and collaborative style to achieve defined objectives. If selected for this role, you will
be required to be screened for TB. Participates in Special Projects including by not limited to VIP
process, Error Reporting and Rescue Reporting. Occasional evening and weekend hours will be
required. Answers incoming calls and routes to appropriate staff. Identifies and resolves patient
service problems and keeps management informed. Function as safety representative and completes
monthly building safety inspections and submits appropriate maintenance requests as needed.
Verifies patient insurance eligibility and notes patient records accordingly. After experience in
different work settings, I am very eager to further my knowledge and skills. Candidate must have
strong written and verbal communication skills. Responsible for assuring that clinical documentation
meets accepted standards of care, regulatory, operational and financial requirements. Performs other
non-clinical duties as assigned or directed. Prepare and complete paper chart upon patient arrival.
Provide clinical supervision and sign off on clinical documents such as MD orders, plan of care. Data
entry for referral requests into online system. Assists with the coordination of patient activities in the
program, such as screening telephone calls, using discretion ascertaining the purpose of the call and
demonstrating thorough knowledge of the clinical program by providing information or making
appropriate referrals. Performs other administrative and care coordination duties as assigned by
supervisor. Clinical knowledge and skills as determined by MA scope of practice. Accurate typing
skills of at least 35 words per minute. Experience working with all levels of medical staff. Obtained
payments from patients and scanned identification and insurance cards. Resolved any patient
concerns and inquiries, coordinated all daily front office operations, ensuring the all-time great
patient experience. Displays tact and professionalism during all telephone encounters. Develops and
maintains a positive work climate and supports the overall team efforts of the TeamHealth Medical
Call Center. Experience with Microsoft Office- Word, Outlook, Excel. Assists in the development of
solutions for provider offices, to enable more operational efficiency and effectiveness as they care
for ACO patients. Skills: Customer Service; Computer; Phones, Data Entry. Must understand all
aspects of the patient visit from open to close. Proficient in Microsoft Office (Excel, Access, Word
and Outlook). Intermediate comprehension of insurance types and referral process.
Answer telephones and take messages or route incoming calls as per SMA policy. Customize this
resume Start by editing this patient coordinator resume sample or explore our library of customizable
resume templates to find the best patient coordinator resume template for you. Route calls
throughout the office to appropriate department. Must also have the flexibility to adjust daily
schedule and work overtime, weekends and holidays as needed. Oversee management of physician
referrals, ensure correct and up-to-date adding and tracking of primary care physicians. Accurately
utilize electronic medical records software and payment collection software. Prepares VISA and
Appointment letters, communicating scheduled surgery and clinic dates, and expected length of stay
in the U.S. to accomplish the full plan of care. The Patient Registration Representative adheres to the
organization's policies and procedures for resolution of patient financial liability. Strong
communication and interpersonal skills to facilitate the exchange of information with patients, family
members, the radiation oncology treatment team as well as outside entities. Computer knowledge
required: Windows, Networking, MS Outlook, MS Word and MS Excel. Adhere to all company,
state and federal policies, laws and regulations including HIPAA. Ability to multitask in a high
paced environment with good organizational skills and attention to detail while maintaining the
ability to prioritize. Employs excellent customer service standards while interacting with patients,
faculty, colleagues and representatives from outside facilities. Responds to patient referral requests
for tests, procedures and specialty visits. Demonstrates proficiency in use of computer technology.
Find inspiration for your own resume and gain a competitive edge in your job search. Answer phone
calls in a prompt, courteous and efficient manner. Acts as a resource for insurance coverage, which
may include obtaining authorizations and notifications throughout the patients treatment. The care
coordinator must be able to prioritize and coordinate treatment activities, as well as interview
patients and loved ones to gather information for assessments and complete them accurately. Patient
Care Coordinator Specialty Rx Cranberry Township. Aide in the development and betterment of
patient management and workflow processes. Demonstrable ability to deliver results under pressure
in a culture of change. Excellent oral, written, and interpersonal skills necessary. Documents all
questions and concerns from patients and gives to physician or service provider, along with patient’s
chart. Created daily reports utilizing Microsoft Excel; monitored the status of daily reports. Seeking
to obtain a position in which I can use my diversified background in client services to help my
company improve functionality and organization while establishing a long-term career. Request
medical records from the primary care and referring physician for new patients. The resume format
you use for a resume in billing collection depends on your experience and goals. Knowledgeable of
financial arrangements, insurance coverage, and billing procedures. Answers telephones, orders
supplies and enters physician orders.
Efficiently navigates and utilizes computer data entry programs not limited to: Practice Connect,
Microsoft Office Outlook, Word, and Excel, Right Fax, Adobe Standard for fax attachment process.
Keeps stock of Surgery Center files and office supplies. Maintain cleanliness and organization in
front desk area. Ensure timely follow-up and accurate notation of progress made on follow-up of all
required paperwork in a concise manner. Answers phones and provides routine information to
callers. Such calls help increase sales and generate revenue for the organization. Track patients
discussed at the weekly UOB conference. Writing Skills: Ability to correspond and communicate
with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take
complete and accurate messages. Schedule imaging studies and consults needed prior to surgery,
such as: neurosurgery, endocrinology, cardiology, and internal medicine. Act as the primary liaison
between the FreseniusRx customer and all FreseniusRx departments collaborating with department
personnel such as the Prescription Specialists and Pharmacists to ensure that all the patient’s
questions and prescription needs are met. Ability to work and accomplish goals with little to no
supervision. Make outbound calls to remind patients of appointments or to coordinate resolution of
care opportunities with patients, providers, and pharmacies. Maintain an organized method for
tracking patient care along continuum. Enters patient pre - registration, registration or admission
information into computer; verifies accuracy. Schedule approximately 900 appointments per month in
the IDX Touchworks system for the Cardiology Department. Complete all job duties in a manner
that meets the accepted standards of policies and procedures. Strong attention to detail and excellent
organizational skills. What should a patient care coordinator put on a resume. Ability to effectively
prioritize work load to efficiently meet established deadlines. Route calls throughout the office to
the appropriate department. Demonstrating excellent customer service skills by facilitating
communication between the hospital facilities and the payers. Check-in all dietitian, assessment, and
doctor appointments with the Allscripts Software. Monitoring of some HR concerns: attendance,
compliance records (license, insurance, PPD, etc.). Displays tact and professionalism during all
telephone encounters. General PC knowledge including Microsoft Office, Internet, Outlook Email
and General Call Center Systems. Accountable for adherence to business compliance audits criteria.
Completely performs and is a resource to other team members in all revenue enhancement activities,
including but not limited to registration verification, co-payment collection, cash management,
encounter form reconcilement, etc. Use the job description to ensure that each bullet point on your
resume is appropriate and helpful. Ensure that issues such as refills and provide request are taken care
of. Triage Skills Triage is a method of prioritizing a patient or a group depending on the severity,
diagnosis, and condition of the disease needing immediate medical care.
Able to remain organized and multi-task in a fast-paced environment. Ability to works efficiently
without creating distraction or disruption to other employees. We need them to provide services that
you’ve asked for. Follows up with patients or others to ensure satisfaction as appropriate. Confirm
all FFS eligibility for all locations and update eligibility form in EHR. Coordinate calendar and
schedules including: coordinate calendars for several managers or coordinates events for department.
Acts as liaison between company, patients, Insurances, Pharma and Provider’s office via phone, fax,
and e-mail communications. Must possess computer skills at a level necessary to accomplish the job.
Maintains all phone numbers and contact in an organized manner. Helps prepare and coordinate data
validation audits. It’s vital to take the time to learn about the company’s history, goals, values and
people before the interview. It's not a good look to use your work email for personal projects (job-
searching). Responsible for ownership of customer issues and ensuring 100% follow-up to customers.
Conducted initial product setup and merchandising in newly constructed retail outlets. Efficiently
navigating and utilizing computer data entry programs not limited to: Practice Connect, Microsoft
Office Outlook, Word, and Excel, Right Fax, Adobe Standard for fax attachment process. Ability to
build and maintain relationships with clients, both internal and external. Write down two or three
possible answers for each question, then practice answering them with a friend. Strong computer
skills with working knowledge of other office equipment. Attach the proper routing slip and
insurance authorization - obtaining a copy of patient's insurance ID card when applicable. Ability to
work independently or in a team environment. Communicate with providers regarding referral status,
prescription clarification, missing information or patient concerns so that all information is collected
and accurate before it reaches other teams for furthering processing. Coordinate care for palliative
care patients, including community resources, hospice, home health and durable medical equipment.
High school diploma or equivalent combination of education and experience required. Obtains
patient labs and enters results into patient medical record and facilitates getting information to other
healthcare team members. Review daliy televox list and update patient’s info if needed. Obtain and
verify insurance eligibility for all applicable patients. Knowledge of EPIC and other systems at a level
sufficient to perform job. Responsible for providing customer focused, efficient and professional
patient registration and order entry. Knowledge of record keeping, data management, and medical
terminology with the ability to understand clinical operations in order to provide adequate patient
care arrangements. Document all calls and messages appropriately according to SMA policy.
Greet all patients, introduce them to the office, verifying appointment and provide exceptional
customer service by in order to make them feel comfortable (e.g. insuring they have been offered a
beverage). Answer telephone calls on a switchboard and transfer to corresponding employee.
Oversee and monitor call process making adjustments as needed to meet customers’ expectations,
mediate patient issues and manages the administrative aspect of the patients’ visit, ensuring that
customer service standards are met. Provides patient with pertinent information regarding
preparation for services and schedule. Your resume proves you have the skills and qualifications for
the job, but your cover letter invites a further discussion. Recruiters and hiring managers suggest
fitting your resume on one page. Obtain authorization from insurance plan for referrals to Specialists,
as directed by our Primary Care Physician. Orders DME, maintains records of order, tracks delivery
dates and notifies the vendor of patient death or discharge and coordinates the pick-up of
equipment. Respond to inquiries via the appropriate route (telephone, fax, or email) and forward to
the appropriate individual. Ability to use Microsoft Excel to sort, filter, formulate and display data.
Manages cashier box and daily deposits according to company policies. When scheduling treatment
plan for patients, ensure the precertification is submitted to the precertification department for
insurance authorization. IDG prep and console facilitation during the IDG meeting. Demonstrate
exemplary customer service and soft skills. Greets clients and visitors in a courteous, pleasant and
approachable manner. Using pre-approved templates, you can rest assured that the structure and
format of your patient care coordinator resume is top notch. Self Management: Accountability,
professionalism and commitment to growth and development. Supervises and works in conjunction
with the staff to provide the highest standards of care for the patients. Request medical records from
the primary care and referring physician for new patients. Get a Free Review Get a free resume
review today Our experts will review your resume’s grammar, layout, and ability to pass ATS— all
free and delivered straight to your inbox. Schedules patient appointments and edits provider
templates in the Epic system. Complete pharmacy technician functions and ensure the highest level
of quality outcomes. Ability to exercise independent and critical thinking and use good judgment
when appropriate. Strong interpersonal communications and organizational skills are required.
Obtains up-to-date patient records and other pertinent information prior to patient appointments or
admission. Schedule diagnostic and pre-op procedures as well as pre-anesthesia appointments.
Provide assistance with calls that have been identified by non-clinical staff to be of a potential crisis
situation (i.e., threaten of harm to self or others). Performs other duties as may be required or
assigned. Greet and check in patients; collect and post payments at time of check-in. Make outbound
calls: to prospects that did not convert into a new patient or did not schedule their treatment plan
ablations and physician referrals.