Anita Lavrynovych

PERSONAL SUMMARY

I have excellent organisational skills and highly efficient with a unique

understanding of the travel industry. Highly motivated, target driven
and with exceptional multi tasking skills along with an ability to
produce tailor-make itineraries for travel to short or long haul
destinations. PERSONAL INFORMATION

WORK EXPERIENCE Email

anita1lavrynovych@gmail.com
Hotel guide
Turkey Antalya «Tez Tour» company Phone
April 2019- September 2019 +380990667735
- accompanying guests and providing all necessary
information about the country and their vacation Skype
- resolution of conflict situations and assistance with @ani lav
accommodation
- presentation and sale of excursions Telegram
@lavita
Travel agent LinkedIn
Ukraine, Lviv Travel Agency – «Poihaly z namy» 2019-2022 http://linkedin.com/in/anita-lav-
116465236
- building strong relationships with clients-
- planning and organizing tourist trips;
- booking package and bus tours, air tickets, hotels
- advising on and organising visas & passports.

Administrator at language school

2022-Present – «Lt Language school»

- effectively organize the educational process and
interact with all participants - students, parents and
teachers
- monitor the timeliness of payments, keep basic
financial reporting;
- work on feedback from the participants of the
educational process, analyze indicators for their
further improvement;
EDUCATION

National University "Lviv Polytechnic University" specialty "Tourism", Bachelor's degree

September 2017- June 2021

SKILLS AND COURSES

- MS Office, Excel, CRM, Canva, Adobe Adobe Photo

- Genius Space SMM and online marketing courses
- English language courses Green Forest B2 level

PROFESSION RELEVANT SKILLS

- Excellent customer service skills that ensure client satisfaction with vacation packages and travel
itineraries.
- Strong problem-solving skills that allow me to handle even the most stressful of situations, such as
stranded clients, canceled flights, overbooked hotels, and other travel emergencies.
- Motivational interviewing skills to assist in truly listening to clients and recognizing what they want to
create customized travel experiences that meet their expectations.
- Extensive knowledge and education of the top tourist destinations around the world, including the best
restaurants, hotels, and attractions.