SITE VISIT REPORT

Once arrived and before you leave the site please call Servicedesk on +44 (0)1276 581 485. For any urgent matters please call Excis SDM or
Servicedesk .

CUSTOMER TICKET ID (Excis) TICKET ID (CUSTOMER) Was service completed? Yes

(Please mark)
Corteva Plant 492905 SCTASK1574051 if no, revisit required?
(if yes, please provide details as appendix) Yes
Medan
Address Corteva - JL. Sisingamangaraja KM. 9.5, Medan Amplas, Did the customer test the new or repaired Yes
Timbang Deli, Kec. Medan Amplas, Kota Medan, service / system?
(Please mark)
Sumatera Utara 20151, Indonesia
Customer Tel: +62 812-6491-8910 Customer Fax:

EXCIS SDM
EXCIS SDM NAME Bp. Fahry Septian Phone Number +62 822-7431-0360

Work Report / Details / Issues arising from the above questions / Things to mention:

INT - #492905 Medan || Indonesia || Corteva || 28th Nov 2023@09:00 AM || SCTASK1574051|| PC Reimage

Ticket updates: SCTASK1574051

Problem Desc: Reimage PC [User: emi.singarimbun@corteva.com ]

Support Mr.Rama Rendra Check Server ]

What has been done: FSE has reimaged the customer's PC with Service Tag: 2Y9ZMQ2

https://www.dell.com/support/home/en-id/product-support/servicetag/0-RG1OR1RpTmVjeGt5QTNMUlBJMmg5dz090/overview

FSE is asked to follow instructions

1. Power the server down.
2. Disconnect server from all power cables,
3. Hold down the power button continuously for at least 30 seconds.
4. Insert power cables back to the system.

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5. Wait about 2 minutes before powering on server to give the iDRAC time to initialize.
6. Power the system on.
Server Name : IDMES2CMVLT01
Serial Number : 9KLZMS3
Model : PowerEdge R550

Final update: The reimaged PC can be used and the instructions on the server have been carried out. FSE is allowed to
return

Description Equipment installed Serial No

Dell Latitude 5490 2Y9ZMQ2

Description Equipment removed / left with customer Serial No

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 Engineer Name Signature
(in CAPITALS)

Fahry Septian

Date Start Travel End travel

Date 28 November 2023 Start time 9.00 AM End time 3.30 PM

(Arrival on site) (Departure from site)
(reporting time
included)

Has the customer requested a copy of this Has the customer been given a copy of this document? (Please mark)
document? (Please mark)

NO YES

Customer name (in CAPITALS) Validated By

FATIMAH SYAM

LEVEL OF SATISFACTION COMMENTS ON OVERALL PERFORMANCE

Good FE Support

APPENDIX
If necessary, please add your appendix here (e.g. drawings, schematics, notes)

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