SITE VISIT REPORT

Once arrived and before you leave the site please call Servicedesk on +44 (0)1276 581 485. For any urgent matters please call Excis SDM or
Servicedesk .

CUSTOMER TICKET ID (Excis) TICKET ID (CUSTOMER) Was service completed? Yes

(Please mark)
Corteva Plant 487241 SCTASK1552803 if no, revisit required?
(if yes, please provide details as appendix) Yes
Medan
Address Corteva - JL. Sisingamangaraja KM. 9.5, Medan Amplas, Did the customer test the new or repaired Yes
Timbang Deli, Kec. Medan Amplas, Kota Medan, service / system?
(Please mark)
Sumatera Utara 20151, Indonesia
Customer Tel: +62 812-6491-8910 Customer Fax:

EXCIS SDM
EXCIS SDM NAME Bp. Fahry Septian Phone Number +62 822-7431-0360

Work Report / Details / Issues arising from the above questions / Things to mention:

INT #487241 Medan || Indonesia || Corteva || 3rd Oct 2023@09:00 AM || SCTASK1552803 || Need FE to check
server

Ticket updates: SCTASK1552803

Problem Desc: Need FE to check server [User: fatimah.syam@corteva.com]

What has been done: FSE Has checked the server : 9KLZMS3 which indicated a problem, FSE is supported according to
instructions

Please provide the following details:

- TSR log from server. Here's a guide to retrieving logs via iDRAC: https://www.dell.com/support/article/us/en/19/sln306670/export-a-
supportassist-collection-and-perc-log-via-idrac-9- poweredge-14g?lang=en

- Can the current server still boot into the OS?

- Does an error appear on the screen if it cannot boot? Please send a photo of the error.

- Please ask the user to power cycle by: removing all power cables from the server. In the absence of a power source, press and hold the power
button for 30 seconds. Reconnect the power cable and turn on the server. Please let us know what the results are.

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After carrying out the instructions, the server runs normally when checked by the Corteva team

https://www.dell.com/support/home/en-id/product-support/servicetag/0-Q2pZdjJPNnlGcTUrNmdVOFo1c2FSQT090/overview

Final update: The server can be used again normally

Description Equipment installed Serial No

Description Equipment removed / left with customer Serial No

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 Engineer Name Signature
(in CAPITALS)

Fahry Septian

Date Start Travel End travel

Date 3 October 2023 Start time 9.25 AM End time 3.00 PM

(Arrival on site) (Departure from site)
(reporting time
included)

Has the customer requested a copy of this Has the customer been given a copy of this document? (Please mark)
document? (Please mark)

NO YES

Customer name (in CAPITALS) Validated By

FATIMAH SYAM

LEVEL OF SATISFACTION COMMENTS ON OVERALL PERFORMANCE

Good FE Support

APPENDIX
If necessary, please add your appendix here (e.g. drawings, schematics, notes)

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