Tarea 1 paso 2.

Reconocimiento Servicio al Cliente

N° (102609A_952)

Anyi Natalia Villamil Peña

CC: 1005130473

Tutora

Anyi Julieth Rojas Garay

Grupo N° (102609_6)

UNIVERSIDAD NACIONAL ABIERTA Y A DISTANCIA (UNAD)

ESCUELA DE CIENCIAS BÁSICAS TECNOLOGÍA E INGENIERA

FORMACION INGENIERIA INDUSTRIAL

BUCARAMANGA MAYO 2021

QUESTIONS - CUSTOMER SERVICE

 1. Define what is a customer service from your viewpoint

from my point of view, customer service is the attention or advice that is given to the
consumer about a product for sale, also to provide the problems that customers may
have and the duty or what is sought is that they can solve them preventive. Keep in
mind that to provide a good service you have to create a link with the client, this is
done in order to achieve a lasting relationship and that the client is satisfied with the
attention given to the product or service of their interest.

2. Develop a scheme about customers types.

Friendly is a person
who listens carefully
to his interlocutor. Shy the shy client is the
Patient and his way of introverted client, quiet,
speaking is usually in most cases, insecure
and indecisive

The reserved client offers

similar difficulty to that
of the silent one, they
provide little information,
and therefore it is difficult
to communicate

Grumpy is about
somewhat rigid and
negative people

TIPES OF CLIENTS

Stubborn is a customer,
once he affirms Accelerated the are those
something, he will not clients who think they
rectify it even in the know all the answers, a
clearest evidence to the little know it all, they
contrary love discussions
3. Actually there are new trends for customer service, ¿why this happen?

The evolution of customer service has increased since it is seen that today all
organizations or companies are still competitive and for this it is important to provide
good customer service in such a way that they feel satisfied with the service

4. Explain why enterprises should have customer support protocols.

The customer service protocol allows to standardize the company's procedures in a

precise and efficient way and to be able to create a stable job, it is important that this
document is written in a clear and detailed way so that employees can find
information that is useful to them in everything. possible scenario for this it is
essential to learn to know customers and know how to act appropriately in the face of
millions of situations that arise every day