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The above resumes also can be used for job title levels: entry level help. Manages the Vendor break-
fix relationship, ensuring SLA's are obtained and results are tracked and communicated. Qualified
and Experienced Personnel (SQEP) for the roles they are to undertake. Communication: Able to
effectively communicate with peers and subordinates. Specified hardware and software
standardization and improved asset tracking. Represent the Helpdesk interests in meetings aligned
with company goals. Strong leadership skills, with the ability to coach and mentor others. Oversaw
the development, implementation, and administration of help desk staff training procedures and
policies. You'll receive a real-time score as you edit, helping you to optimize your skills, experience,
and achievements for the role you want. Master’s Degree in Computer and Information Technology
Services is required. Find inspiration for your own resume and gain a competitive edge in your job
search. Spend approximately 50% of time fulfilling responsibilities of a specific Senior-level
technical position. Provide leadership for IT Services projects, including but not limited to, asset
tracking, hardware upgrades, and various line-of-business projects. Purchased equipment for the
company that not only allows staying in budget but also fulfills all needs of the users. Proven success
in streamlining applications and help-desk operations for high-profile international technical support
projects. Consistently achieve record-high customer satisfaction rankings. Create, develop and
maintain business relationships: Build a network of contacts within Citigroup and external
organizations. Candidates must have a bachelor's degree or the equivalent in work experience. Skills:
Windows 7, Networking, Wireless, ITIL, Windows Xp, Asset Management, Project Management.
Knowledge of and the ability to manage the installation, configuration, maintenance and
troubleshooting of PC or workstation software for end-users. Complies with all guidelines
established by the Centers for Medicare and Medicaid (CMS) and guidelines set forth by other
regulatory agencies, where applicable, and defined in the Universal American Corporate and
department policies. Ability to use, and instruct others on the use of computer collaboration
knowledge tools. Handle support for organization VIPs and high-profile incidents. Bachelor’s degree
or equivalent in direct work experience. Collaborates with management to develop helpdesk
standards, as well as research and procurement of relevant technology. This includes enabling access
to databases; assisting users as they register their certifications, and troubleshooting problems as
needed; troubleshooting and interpreting personnel security database records and maintaining
familiarity with multiple community databases. Five years of technical experience in many areas of
networking and software including LAN, Wireless devices, Microsoft Office Suite and third party
applications. Bachelor’s Degree (preferably in IT related field) or equivalent working experience. In
conclusion, it is crucial to carefully identify and highlight the key skills in your Help Desk Manager
resume objective. The ability to effectively manage multiple assignments and tasks.
Consistently recognized for completing tasks efficiently and accurately. Demonstrated success in a
fast paced and constantly changing environment. At least 5 years of managing teams focused on
technical support. Assist Analysts in providing first line support when workloads are high, or where
additional experience is required. Identified individual development needs with appropriate training.
Knowledge of change management and risk management processes. Ensures service levels are
maintained, manages escalation procedures, and addresses calls requiring escalation or call back.
Creates and manages escalation procedures and ensures service levels are maintained. Participate in
the definition if IT standards, methodologies, and strategies. Act as a liaison between customers and
technical escalation teams. Experience with performing security patches and upgrades and data entry
tasks. Ability to supervise and motivate team members effectively. Ensure proper process, procedure,
and technical training for Service Center staff. Trained staff on operating procedures and company
services. In addition, applicants may forget to include relevant keywords in their help desk manager
resume objectives. Assists in developing SLA and escalation procedures. Patching network
connections and digital telephones (switch to desktop). Bachelor's degree in Information Systems,
Computer Science or related field or equivalent professional experience. Active Directory and
network account support proficiency. Troubleshoot complex problems and develop effective
solutions to resolve issues. High energy approach to work, yet ability to stay calm under pressure.
Ability to interact effectively with individuals and organizations at all levels, establish and maintain
good working relationships. Assist in the professional and technical development of the team
enabling them to set technical goals, monitor, mentor, and coach and assist team members to deliver
quality support. Provide guidance to resolve complex, project related, organizational and strategic
issues. Interacts with all levels of the user community, including senior management and medical
staff, and is responsible for knowledge of operational and financial policies and procedures. Resolve
problem situations in a professional manner. Identify research, and resolve complex technical
problems. Under general supervision of HD Supervisor, takes direction on advanced project
execution. Knowledge of security and risk management procedures and requirements. Ensure that
adequate resources are available for the work to be progressed in accordance with the programme.
Coordinate with external organizations, to include Tier-2 and Tier-3 organizations, to implement
projects and solve IT issues. Ensures Help Desk operations and coverage are successfully
maintained. Skills: Microsoft Office, Microsoft Windows, Mac OS X, iOS, iOS, Android. Monitors
compliance with service level agreements throughout the business units. Follow up to ensure
resolution is timely and meets expectations. Experience maintaining DODIIS Video Teleconferencing
Systems. Work with vendors and business teams to deliver cloud based software solutions. A good
working knowledge of Microsoft Windows operating systems. Provided regular reporting packages
and operational updates. Identify and implement new electronic services that support the companies'
Strategic Plan. Responsible for managing the relationship between C3i and the clients. Recommends
new or alternative approaches to providing technical support to ensure that user assistance is being
provided promptly and in the most effective and efficient manner. Must be service oriented and have
strong team leadership skills. Troubleshoot complex problems and develop effective solutions to
resolve issues. Deployed 80 classified systems for life cycle development upgrades. Skills:
Management Experience, Technical Writing, Customer Service Skills, Training And Development,
Technical Support, Computer Skills. Knowledge of and the ability to manage the installation,
configuration, maintenance and troubleshooting of PC or workstation software for end-users.
Generate and deliver effective communications to end users for outages, issues and service
improvement opportunities. Therefore, having a skill in Network Administration is crucial as it
demonstrates the ability to ensure the smooth operation of the network infrastructure, which directly
impacts the efficiency and productivity of the business. Responsible for maintaining inventory
within KACE system for all IT equipment. Considerable knowledge of Microsoft computer
hardware and software troubleshooting and resolution. Demonstrated experience in working on a
team with emphasis on ability to collaborate. Minimum eight years professional experience managing
IT support teams or related IT responsibility. Utilizing five years’ experience managing help desks
with exceptional communication skills while providing outstanding client services at all times How
to Write a Help Desk Manager Resume Objective A help desk manager resume objective is a key
element in any successful job application. Document, Monitor, Enhance and Optimize the Following.
Coach and develop technical analyst staff by communicating performance expectations, providing
on- going feedback, and ensuring training resources and plans are in place to address individual and
department needs. Manages the design, implementation, and operation of technology or systems for
help desk function. Provided accountability and logistic support to maintain all on-site equipment as
well as consumable, repair, and replacement items. Developing and maintaining cost estimates and
logistic support for the acquisition of new equipment, site preparation, systems installation, personnel
training, and development programs. Maintained and stocked the IT department storeroom procuring
items using ILMS and Ariba. Considerable knowledge of customer service techniques to include
understanding customer needs and effectively communicating options for problem resolution.
Promote excellent customer service, effective response times, and appropriate escalation to ensure a
positive end-user support experience. Management responsibility for all Helpdesk personnel.
Bachelor’s degree or equivalent in direct work experience. Demonstrated ability to provide task and
relationship oriented leadership. A good working knowledge of Microsoft Windows operating
systems. Ensure delegation for quick resolution or dispatch to customer site as needed. Provided
technical support to customers' via phone and deskside visits. Seeking a position as a Help Desk
Manager where I can utilize my technical knowledge, customer service skills, and leadership abilities.
Customer service skills with the ability to interact professionally and effectively with providers, third
party payers, physicians, and staff from all departments within and outside the Company. At least 4
years experience with providing effective and efficient real-time support for a variety of desk-top
technology users. Identify research, and resolve complex technical problems. Created policies,
workflow changes, SLAs and documentation. Customer service oriented with strong problem solving
skills. Ensure that the team meets all audit and control requirements. Experience with DODIIS
desktop operating systems Windows XP, Windows 7. In conclusion, there are several common
mistakes which must be avoided when writing a help desk manager resume objective if an
application is going to stand out from others during recruitment processes; such as failing to tailor it
specifically towards a desired job position, using generic language, forgetting relevant keywords and
creating overly long sentences with too much information included within them. Analyze data and
statistical information related to problem management reports, agent contact patterns, performance,
and trends and identify opportunities that increase productivity and quality of service. Skills: Cash
handling, Data entry, Analyzing Information, Results Driven, familiarized with MS Office. Effective
Active Directory management and troubleshooting skills. Manage and maintain scheduling to ensure
Help Desk coverage during all required coverage hours. Leadership qualities: enthusiastic, motivated
individual with team building skills to promote increased morale, positive attitude, and creativity
with ability to multitask and demonstrate flexibility in managing multiple projects. Finally, make sure
your help desk manager resume objective is tailored specifically to the job description provided by
the employer. Create an environment of continuous improvement within the Service Center. Create
documentation for use by end users (help sheets, usage guides, FAQ’s, etc.). Ability to multitask and
prioritize workload in a fast paced environment. Proactively checks with end users to insure high
level of satisfaction. Provides first-class technical support to clients by isolating, analyzing, and
solving client issues, resolving technical issues which affect operational contingencies. Oversee Spa
staff consisting of Massage therapists and Estheticians. Manages inbound workflow through
understanding and acceptance of multiple access channels. Complies with health and safety
procedures to ensure a safe working environment for self and other staff, including carrying out risk
assessments and workplace inspections for those areas under the team’s control.
Manage field support including consultants and vendors in support of operations. Provide data and
reporting of KPI’s and trends to leadership as well as help Desk Specialists. Develop strategies and
solutions associated with the project, and manage their implementation, optimising cost, schedule
and performance activities. Where conflicting priorities arise they will need to assess the task and
direct staff appropriately within set guidelines and protocols. Able to establish schedules, train
volunteers, and meet challenges head on. Medicina, Cirugia, Bolivie, Valores y Etica, Yoga, Deporte
con Responsabilida. Medicina, Cirugia, Bolivie, Valores y Etica, Yoga, Deporte con Responsabilida.
Assist in the monitoring of software license usage, reducing Eaton Vance business risk. Assisted
telemarketing floor with PC problems on a daily basis. Provided customer service for over guests a
week on the clinic floor. Has the authority to direct and support managers with functional area
responsibilities. Direct the process of proactive response to issues before they become problems.
Oversee the work process to eliminate future occurrences. Performs interviews for Agent positions
and participate in the hiring process. Bachelor's degree in a computer-related field or equivalent
combination of education and experience is required. Provided tracking and reports on all Help Desk
activities with staff of 15. Continual Service Improvement: Post Incident Review process to enhance
processes and procedures. Proven success in streamlining applications and help-desk operations for
high-profile international technical support projects. Employers pick resumes mentioning a degree
and customer service experience. Independence of Action:Ability to set direction and vision for
major departments or multiple departments. Ensure employees are properly trained to support system
upgrades and new products and services as needed. The noise level in the work environment is
usually quiet to moderate. Coordinate delivery of maintenance equipment and supplies. Oversee
departmental communications to the organization including notification and informational messages,
training guides and other materials. Works under direct supervision within a specific area.
Understanding of Microsoft Server and desktop operating systems. Requires a minimum of ten years
of job related experience. Helped to track and monitor the time required to complete phone and
email requests received by the Help Desk as a whole and per each analyst by referencing information
from each incident reported through the Unicenter Service Desk program. Potential financial impact
to MAXIMUS if SLAs are not met. Therefore, ensure it effectively communicates your strengths,
abilities, and dedication to providing excellent help desk management services. Developed
departmental policies, and Standard Operating Procedures including scheduling, attendance, time off
request management, call and ticket handling.
Develop knowledge of applicable proprietary software and platforms. Bachelor’s degree in
Information Science, a related field or 3-5 years of related work experience. Fully understand and
implement Citigroup’s values: Responsibility to our clients, to each other and to our franchise.
Provided regular reporting packages and operational updates. Analyzed performance of Help Desk
activities and documented resolutions, identified problem areas, and devised and delivered solutions
to enhance quality of service and to prevent future problems. Managed the processing of incoming
calls to the Help Desk via telephone, email, and ticketing system to ensure courteous, timely, and
effective resolution of end user issues. Ensured that all phases of service desk support are
coordinated, monitored, logged, tracked, and resolved appropriately. Managed major incident
escalation, notification, and resolution processes. Resolved associate, tool and service delivery issues
revealed by statistical reports. Gudmundur (Gummi) Fridriksson Co-production in Safeguarding
Children Co-production in Safeguarding Children BASPCAN Desk.Com Desk.Com Cloud Analogy.
Knowledge of leading-edge enterprise IT technologies. In depth knowledge and understanding of
Help Desk tools, processes and applications. Handled all requests for new hardware and Software
including working with Vendors on pricing. Skills: Project Management, Business Analysis, Data
Analysis, Social Media. Manage a portfolio of projects and continuous improvement initiatives.
Firewall maintenance, security, and browser restrictions on the SonicWall TZ170. Managed the daily
activities of the Help Desk function, to include training, coaching, organizing, planning, and staffing
operations. Keep track of attendance, daily statistics, and other administrative functions. Manage
project external relations with other organisations and contractors. The Help Desk Administrator
position requires the ability to service a wide range of technologies, including but not limited to.
Excellent analytical skills with the ability to identify requirements and effectively coordinate
solutions, and ability to foresee, adapt, and implement technical trends. Be able to prioritize and yet
adapt quickly to change. Ability to plan, prioritize, and organize work effectively. Assists in the
development of training materials such as exercises and visual displays. Great members with a Smile
and our Undivided attention, in person and on the phone. Supervise level one IT help desk staff to
include staff performance evaluation and improvement. Excellent customer service skills including an
ability to follow-up to ensure closure of issues. Workstation security, including anti-virus reporting
and remediation (Symantec End Point Protection). To report system and equipment faults to the
appropriate personnel. Reported network outages and followed through with event management
procedures. Utilized extensive experience, judgment and technical acumen to plan and accomplish
goals.