OMVIC Certification Test 01 Note to Student:

 Before beginning this test, read the instructions on the “Multiple Choice Answer
Sheet”, and carefully complete the two parts of Step 1.
 Complete Step 2 as directed and hand in this test with the Answer Sheet.
Choose the most correct answer for the following questions:

1. When a dealership repairs a car and replace a part:

A. The dealer must offer the old part to the consumer.
B. The dealer must warn the consumer that the part is greasy and dirty.
C. The dealer can keep the old part.
D. The consumer can have the old part returned if they ask for it.
2. If a dealer sells a new vehicle which is not in stock and will be located from another dealership,
the contract:
A. Must include the actual odometer reading on the vehicle.
B. Must include the dealer’s best estimate of the mileage at the time of locating.
C. Does not need to show a mileage or mileage estimate.
D. Must include the maximum distance that will be shown on the odometer…. of delivery
or a statement initiated by the buyer that there is no maximum….
3. OMVIC investigators:
A. Are provincial Offences Officers who may lay charge.
B. Are similar to auditors.
C. Must give 24 hours notice before visiting a dealer.
D. Need a warrant to enter a dealer’s premises.
4. The All-In Pricing requirements only apply to a dealer’s advertisement placed:
A. None of the answers are correct.
B. On TV, but not on radio.
C. On billboards, but not on signage affixed to the vehicle itself.
D. In a newspaper, but not on the Internet.
5. When a dealership sells a car “as is”:
A. The dealer should insist that only the buyer drive the vehicle off the lot.
B. The disclosure requirements are not necessary.
C. The dealer should have the buyer initial the “as is” statement.
 D. A Safety Standards Certificate is required.
6. An OMVIC inspector can remove a data storage device or dis… dealership:
A. To examine it and make a copy.
B. If any salesperson approves.
C. If the dealer approves
D. Provided the data storage device or disk is covered by a search w…
7. If a dealer’s advertisement states an extended warranty is included with vehicle, the ad must…
A. State whether the warranty is insured or not.
B. Include the value of the warranty.
C. State the term of the warranty and any claim limits.
D. Include all of the above.
8. Regarding mileage disclosure, the margin of error allowed to a de... is selling a vehicle with
70,000 kms is:
A. 1,000 kms.
B. There is no margin of error.
C. 3,500 kms.
D. 7,000 kms.
9. At a general dealership, the dealer’s Certificate of Registration……
A. Included in all classified advertisements.
B. Posted up at the dealership, where the public is likely to see it.
C. Carried as a photocopy by each salesperson.
D. Kept in a secure location.
10. In researching a car to determine if the odometer reading ….dealership should:
A. Contact LAT.
B. Conduct a physical inspection of the vehicle and consult a reliable…..
C. Assure the customer that is illegal to roll back odometers.
D. Worry about this only if the customer is concerned.
11. A “consumer” is:
A. The same as all the other potential customers.
B. Not protected under the Sale of Goods Act.
C. A small business.
D. An individual acting for personal, family or household purchasing.
12. Under the MVDA 2002, failure to properly disclosure automatically allows a customer to cancel
the contract :
A. The vehicle has been modified and is materially differently advertised production
specifications.
B. The vehicle’s air conditioning does not function properly.
C. The vehicle was previously used as an emergency service.
D. The vehicle had two or more adjacent body panels rep….
13. Dealers found in breach of the advertising regulation….have their ads preapproved by OMVIC
for a period of ….
A. 2 years.
B. 36 days.
C. 6 months.
D. 1 year.
14. Dealership records must be maintained for:
A. Four years.
B. Six years.
C. Two years.
D. Three years.
15. The Code of Ethics requires any statement a…
A. Fair, rational and guaranteed.
B. Legal, decent and ethical.
C. Ethical, ambiguous and legal.
D. Rational, unarguable and decent.
16. Sale and lease agreements with a customer must disclose any collision incident repair damage
greater than:
A. $5,000
B. $10,000
C. $2,000
D. $3,000
17. Under the MVDA, failure to properly disclose which of the following automatically allows a
customer to cancel the contract:
A. The vehicle came from another jurisdiction.
 B. The vehicle had been branded as rebuilt.
C. The vehicle’s ABS does not function properly.
D. The vehicle had been damaged by immersion in a liquid that penetration floorboards.
18. A consumer having a car repaired must be told about estimation charges, the right to have
parts returned, etc. by:
A. A pamphlet or handout.
B. This information being printed on the repairs invoice.
C. The service manager.
D. A sign prominently posted a t the dealership.
19. Under the CPA an unconscionable representation:
A. Might involve taking advantage of a consumer who cannot look after his/ her interests.
B. Is prohibited by the Sale of Goods Act.
C. Involves a customer who has no conscience.
D. Cannot be reasonably explained.
20. Choose the most correct answer:
A. The CAMVAP arbitrator’s decision is binding on both parties.
B. CAMVAP does not handle complaints about manufacturer’s new vehicle.
C. CAMVAP covers new vehicles only.
D. All Canadian car manufacturers participate in CAMVAP.
21. If an advertisement includes a price for a vehicle that is not .. and / or e-tested, the ad must
state in a clear and prominent m….:
A. “Safety Standards Certificate available”.
B. “This vehicle is unsafe”.
C. “This vehicle is not drivable , not certified and not e-tested”
D. “Safety Standards Certificate and E-test extra”.
22. If the dealer/ repair is seeking authorization for repairs by phone they must document four
pieces of information. Indentify on e from the following:
A. Proof of insurance.
B. A credit card number of the vehicle owner.
C. The time of the phone call.
D. The date and time the vehicle will be ready.
23. Under the MVDA 2002, salespersons may:
 A. Only work for one dealer.
B. Work for more than one dealer provided they get … permission.
C. Work for more than one dealer providing each dealer gives CMVIC written permission.
D. Work for as many dealers as they choose to, and no other permission is required.
24. Under the MVDA 2002, failure to properly disclose which of the automatically allows a
customer to cancel the contract:
A. The vehicle was previously used as a taxi.
B. The vehicle was used as a snowplow.
C. The manufacturer’s warranty has been cancelled.
D. The vehicle was recovered after being reported stolen.
25. Choose the most correct answer. Under the Consumer Protection Act, when an advertisement
offers financing to purchase a vehicle and discloses certain condition exist, the following must
also be disclosed:
A. The monthly payments and the total cost of borrowing.
B. Annual percentage rate, length of term, the cash price of the vehicle and the cost of
borrowing.
C. The weekly or bi-weekly payments and the length of term.
D. The weekly or bi-weekly payments and the interest rate.
26. If a customer trades in a car to a dealership and states their loan has been paid in full and there
is no longer a lien on the trade-in:
A. The dealer should tell the customer to have the lien holder phone the dealership.
B. The dealership should have the customer put that in writing.
C. The dealer should inform the customer that the customer would be responsible …lien
has not been discharged.
D. The dealership should do a lien check.
27. If a dealer sold a vehicle to a customer who learned 2 months later. The vehicle had a rolled
back odometer and the customer demanded the de…. Cancel the contract, the dealer:
A. Must return all monies paid.
B. Must return all monies paid, except for the original deposit.
C. Does not have to cancel the contract because incorrect disclosure of the mileage does
not allow customers to rescind the contract.
 D. Must return all monies paid but may keep $500 to cover usage and “wear a….” for the 2
months the customer had the vehicle.
28. If a dealer or salesperson’s registration is revoked, OMVIC:
A. Must keep this information confidential.
B. May inform only the dealership’s customers (and former customers).
C. Must make this information public.
D. May choose to publicize this information.
29. Choose the most correct answer.
A. The sales agreement must disclose if CAMVAP may be available or is not.
B. CAMVAP is legislated under Canada’s Lemon Law.
C. CAMVAP does not cover alleged manufacturer’s defects.
D. A CAMVAP arbitrator’s decision can be appeared to LAT.
30. Read the following scenario and choose the correct answer…takes a 2007 Corolla as a trade-in
from a consumer. The con… dealer that prior to them owning the car, it had been a daily …the
dealer resells the Corolla…
A. The dealer does not have to disclose it was a daily rental.
B. The dealer must disclose it to any customer, but not if they sell….
C. The dealer must disclose it was previously a daily rental to any potential buyer
D. ……………………………………….it was previously a daily rental only….
31. Registration is mandatory for dealers and salespeople in Ontario and is valid for:
A. One year for salespersons and two years for dealers.
B. One year for dealers and salespersons.
C. Two years for salespersons and one year for dealers.
D. Two years for salespersons and dealers.
32. The advertised “all-inclusive price”:
A. Does not have to include administration fees, if that fact is stated clearly and
prominently.
B. Must include taxes, but not administration fees.
C. Does not need to include freight and PDI.
D. Does not have to include taxes, if that fact is stated clearly and prominently.
33. Which of the following does NOT need to be included in consignment contracts:
A. The current black book value of the consigned vehicle.
 B. An estimate of the selling price of the vehicle and a minimum selling price vehicle.
C. The total amount that the dealer will charge the consignor on the sale.
D. The dealer’s registration number and registered name.
34. If a dealer sold a vehicle to a customer which turned out to have a roll-back odometer, under
the MVDA 2002 which of the following statements would be most correct :
A. The customer had 180 days to rescind the contract.
B. The customer has 180 days to rescind the contract if they can prove the dealership
knew, or the dealer should have known about the roll-back.
C. The customer has 90 days to rescind the contract.
D. If the dealer sold the vehicle in good faith, and can prove they did not know the roll-
back, the customer cannot rescind (cancel) the contract.
35. An OMVIC inspector must provide a dealership with this much n… before a visit :
A. 48 hours.
B. Three business days.
C. None.
D. 24 hours.
36. Under the MVDA 2002, failure to properly disclose which of the automatically allows a
customer to cancel the contract:
A. The vehicle was previously used as a daily rental and it has not been ... owned by
anyone other than a dealer.
B. The transmission requires repair.
C. Two adjacent body panels have been replaced.
D. The vehicle was involved in a collision that resulted in over $3,000 in….
37. Under the Sale of Goods Act, the condition of “merchantable quality”:
A. Means that there are no liens on the car.
B. Means the vehicle has an extended warranty backed by the merchant.
C. Means the vehicle mush provide reasonable transportation for a reasonable period of
time.
D. Does not apply unless written into contract.
38. If a repair involves the installation of a new or reconditioned part, which of the following
statements is most correct:
A. The minimum warranty on the repair is 180 days or 10,000 kms (whichever comes first).
 B. The minimum warranty on the repair is 30 days for 1500 kms (whichever comes first).
C. There is no automatic warranty on repairs unless it is written on the repair invoice and is
initialed by the vehicle owner.
D. The minimum warranty on the repair is 90 days or 5,000 km (whichever comes first).
39. When a dealer sells a used car promising to replace a muffler at n to the buyer?
A. The buyer can only get some price adjustment if this is not done
B. The dealer only has to “use best efforts” to do what was promised.
C. The buyer is protected by the Motor Vehicle Repair Act.
D. This is a “condition”, and the buyer may be able to cancel the contract if this is not done.
40. To avoid supplying a curbsider with inventory, a dealership should:
A. Register every vehicle sold in the purchaser’s name.
B. Never sell more than one vehicle to the same person.
C. Only sell vehicles with a Safety Standards Certificate.
D. Establish a human rights policy.
41. Under the Sale of Goods Act, all vehicles sold must…
A. Be covered by a 36 month warranty.
B. Provide reasonable transportation for at least 2 years.
C. Be of merchantable quality.
D. Be covered by a 90 day warranty.
42. Under the MVDA 2002, failure to properly disclose which of the automatically allows a
customer to cancel the contract:
A. The manufacturer’s warranty has been cancelled.
B. The true distance the vehicle has travelled (or the appropriated statement of mileage is
not known).
C. The vehicle had previously been reported stolen.
D. The vehicle’s transmission needs repair.
43. Under the MVDA 2002, a customer entitled to rescission has how long to cancel the contract?
A. 90 days.
B. 1 year.
C. 2 years less a day.
D. 30 days.
44. Choose the most correct answer:
 A. The consignment contract must show an estimated selling price and minimum selling
price.
B. Details of the consignment agreement are spelled out in the Consumer Protection Act.
C. Only monies over the $10,000 received from a consignment sale have to be deposited in
the trust account.
D. Consignments cannot be between two registered dealers.
45. An individual convicted of an offense under the Consumer Protection Act can:
A. Go to jail for up to 2 years (less a day) and/or be fined up to $50,000.
B. Be fined up to $100,000.
C. Go to jail for up to 1 year (less a day) and/or be fined up to $250,000.
D. Be fine up to $250,000.
46. The ‘cooling-off period’ for a customer who signs a contract to purchase a vehicle from a
registered dealer is:
A. 24 hours.
B. 5 days.
C. A common misconception, but there is no ‘cooling-off period’.
D. 48 hours.
47. On a purchase contract, next to the buyer’s signature, there must be in 14 point bold font a
statement outlining:
A. If the vehicle has a Safety Standards Certificate.
B. Sales Final.
C. CAMVAP’s availability.
D. The meaning of “as-is”.
48. If a billboard or radio advertisement cannot show a dealer’s name and telephone number, it
must at least indicate that the advertisement:
A. Is being placed by a registered dealer.
B. Follows the guidelines of the Advertising Council of Canada.
C. Follows the Federal Competition Act.
D. Follows the guidelines of OMVIC.
49. Used Vehicle Information Packages (UVIPs) are required in :
A. Dealer sales.
B. Consignment sales.
 C. All sales.
D. Private sales.
50. The statement on a sale or lease contract regarding “as is”:
A. May use only the two words “as is”, as long as the dealer or salesperson explains the full
meaning.
B. Must use only the two words “as is” in bold print.
C. Must include a specific definition of “as is” as provided in the Regulations.
D. May use only the two words “as is”, provided the customer signs this.
51. OMVIC can refuse registration if an “interested person” does not meet the requirement. An
“interested person”:
A. Exercises control over the dealer.
B. Is a member of the media.
C. Is a competing dealership.
D. Has political influence.
52. The Compensation Fund received money from:
A. Each salesperson and dealer when they first register with OMVIC.
B. A transaction fee charged for every sale or lease.
C. General dealers annually.
D. General dealers when they first register with OMVIC.
53. Used Vehicle Information Packages (UVIPs):
A. Must be provided by dealers to all customers who meet the definition of a “consumer”.
B. Are available from OMVIC.
C. Provide reported odometer readings and names of previous owners.
D. Must be provided by dealers to all customers.
54. Under the Ontario Vehicle Branding Program, a vehicle branded ‘salvage’:
A. Must pass a structural safety inspection before it can be rebranded.
B. Needs to be disclosed to any ‘consumer’, but not other ‘customers’.
C. Does not need to be disclosed if the sale is to another dealer.
D. May never be licensed again and is only suitable for parts.
55. Under the Sale of Goods Act, the warranty of “quiet possess”:
A. The car must be “fit for purpose”.
B. The vehicles exhaust system is complete and it passed an emission.
 C. No one has the right to seize the car.
D. The car must be in the buyer’s possession within a reasonable amount
56. Contract rescission (cancellation) may be available to consumers for misrepresentation and
other unfair practices under the Consumer Protection Act (CPA). How long do consumers have
to request rescission under the….. :
A. 280 days.
B. 2 years.
C. 90 days.
D. 1 year.
57. The Consumer Protection Act applies to :
A. All businesses in Ontario.
B. Only businesses that conduct motor vehicle repairs.
C. Sales of goods, but not leasing.
D. Only businesses registered under the MVDA.
58. When selling a vehicle to another dealer :
A. The selling dealer is not required to make disclosures in wholesale transactions.
B. The selling dealer must disclose previous use as a taxi, police vehicle.
C. The selling dealer must disclose damage repairs in excess of $2000.
D. The selling dealer must disclose if the vehicle has any body panels ... reginted.
59. Which of the following must be disclosed?
A. The replacement of two or more adjacent body panels (excluding bump).
B. The replacement of a single body panel (excluding bumper covers).
C. The repainting of two or more adjacent body panels (excluding bump covers).
D. The repainting of a single body panel (excluding bumper covers).
60. When a dealer takes a vehicle on trade they must:
A. Contact the Registrar of Imported Vehicles to see if the trade-in .. another jurisdiction.
B. Obtain the required disclosure information from the customer
C. Contact the manufacturer to see if there are outstanding recal….
D. Get a UVIP for the trade-in.