Game irregularities.

Document History
Effective
Version Prepared by Approved by from Remark

1.0 Diana Created

Dealer and Shift Manager (SM) Standard Operation Procedure (SOP)

• Dealer should press calling system button to call the attention of SM once problem encountered at live
gaming table.
• SM must review the CCTV before any instruction to be given to the dealer.
• SM greets the player and shows clean hands every time:
o before solve the problem at the live gaming table;
o after problem has been solved.
• Dealer must follow the procedures based on the instruction of SM with the presence of SM.
 Lucky 7 content
• FULL SHUFFLE PROCEDURE
o CARD REVEALED
o FAILED SHUFFLE PROCEDURE (if there ais any mistake done in full shuffle procedure)
o FAILED SHUFFLE PROCEDURE (card has been left on the table)
o FAILED SHUFFLE PROCEDURE (SM failed 2nd cut or cut more/less than 2/2,5 decks)
• FAILED CARD PLACEMENT INTO THE/ REMOVAL FROM THE SHOE
o FAILED CARD PLACEMENT INTO THE SHOE (card slides into/out of the shoe)
o FAILED CARD REMOVAL FROM THE SHOE (card(-s) scattered in the shoe, on the shuffle table but not dropped
on the floor)
• FAILED INDICATOR PROCEDURE
o FORGOT TO PERFORM BURNED CARDS PROCEDURE AFTER THE SHOE CHANGE (1st card has been used as
a burned card)
o FORGOT TO PERFORM BURNED CARDS PROCEDURE AFTER THE SHOE CHANGE (game round has been
started)
o FORGOT TO PERFORM BURNED CARDS PROCEDURE AFTER THE SHOE CHANGE (game round has been
finished)
o BURNED LESS CARDS THAN REQUIRED AFTER SHOE CHANGE (cards are still on the table)
o BURNED LESS CARDS THAN REQUIRED AFTER SHOE CHANGE (dealer started to collect cards or cards are
into the card holder).
o BURNED LESS CARDS THAN REQUIRED AFTER SHOE CHANGE (dealer played game round RESULT has not
been confirmed)
o BURNED LESS CARDS THAN REQUIRED AFTER SHOE CHANGE (dealer played game round RESULT has been
confirmed)
o BURNED MORE CARDS THAN REQUIRED AFTER SHOE CHANGE (cards are still on the table).
o BURNED MORE CARDS THAN REQUIRED AFTER SHOE CHANGE (dealer placed cards into the card holder)
o BURNED MORE CARDS THAN REQUIRED AFTER SHOE CHANGE (dealer have started the game round
RESULT has not been confirmed)
 o BURNED MORE CARDS THAN REQUIRED AFTER SHOE CHANGE (dealer have finished the game round
RESULT has been confirmed)
• FAILED TO PLAY 1ST GAME ROUND
o FAILED TO PLAY LAST GAME ROUND (shoe is still on the gaming table)
o FAILED TO PLAY LAST GAME ROUND (shoe is already on the shuffle table)
o UNNECESSARY BURNED CARD HAS BEEN REMOVED FROM THE SHOE (none of card has been scanned)
o UNNECESSARY BURNED CARD HAS BEEN REMOVED FROM THE SHOE (card has been scanned, result has
not been confirmed)
o UNNECESSARY BURNED CARD HAS BEEN REMOVED FROM THE SHOE (result has been confirmed)
• BURNED CARD (has not been placed on the table yet)
o BURNED CARD BEFORE TIME (not scanned/not revealed)
o BURNED CARD BEFORE TIME (not scanned/revealed)
o BURNED CARD BEFORE TIME (scanned)
o BURNED CARD WAS REVEALED
o BURNED CARD WAS SCANED
o TWO CARDS STUCK TOGETHER (1st not scanned, 2nd not scanned)
o TWO CARDS STUCK TOGETHER (1st not scanned, 2nd scanned)
o TWO CARDS STUCK TOGETHER (1st scanned, 2nd not scanned)
o FORGOT TO BURN CARD (notice during the game)
o FORGOT TO BURN CARD (“Result”/” Start game” have been pressed)
o CARDS VALUE REVEALED
• DURING THE DEALING (burned card is on the table)
o CARD BEFORE TIME(not scanned/not revealed)
o CARD BEFORE TIME(not scanned/revealed)
o CARD BEFORE TIME(scanned/revealed)
o INCORRECT CARDS POSITION
o UNSCANNED CARD
o CARDS VALUE REVEALED
o TWO CARDS STUCK TOGETHER (1st not scanned/2nd not scanned)
o TWO CARDS STUCK TOGETHER (1st not scanned/2nd scanned)
o TWO CARDS STUCK TOGETHER (1st scanned/2nd not scanned)
• EXTRA CARD
o EXTRA CARD (not revealed)
o EXTRA CARD (revealed)
o TWO CARDS STUCK TOGETHER (1st not scanned/2nd not scanned)
o TWO CARDS STUCK TOGETHER (1st not scanned/2nd scanned)
o TWO CARDS STUCK TOGETHER (1st scanned/2nd not scanned)
• AFTER DEALING
o FORGOT TO CONFIRM THE “RESULT” (proceed to collect cards)
o FORGOT TO PRESS “START GAME”
• DROPPED CARD
o DROPPED CARD (when collecting cards/result has been confirmed)
o DROPPED CARD (when placing burned card)
o DROPPED CARD (during the game: card has not been scanned/has been scanned)
o DROPPED CARD (during shoe change)
o DROPPED CARD (during shuffle)
 Mistake’s Description Highlights Mistake’s Solution
FULL SHUFFLE PROCEDURE
1 step – 1 riffle shuffle (8 decks), 2nd step – 1 riffle shuffle (8 decks)
st

3rd step – 1 riffle shuffle + 1 strip + 1 riffle shuffle (8 decks).

CARD REVEALED ➢ If 2 or less cards ➢ No game
✓ During full shuffle. were revealed cancellation.
Back to Lucky 7 content during the shuffle ➢ No re-shuffle • SM will continue shuffle
at the 1st or 2nd needed. procedure.
step. ➢ Shuffle procedure
will be continued.
➢ If 1 or 2 cards ➢ No game
were revealed cancellation.
during the last step ➢ 3rd step must be
(3rd) of the finished and • SM will finish 3rd step and will
shuffle, the last repeated one more repeat 3rd step one more time.
step of shuffle time.
should be finished ➢ Record in report.
and repeated
➢ If more than 3 ➢ No game
cards were cancellation.
revealed during ➢ Re-shuffle. • SM will re-shuffle cards.
shuffle at any step ➢ Record in report.
FAILED SHUFFLE ➢ For example: ➢ No game • SM will re-shuffle cards.
PROCEDURE o in 1st step cancellation.
✓ If there are any mistake instead of 1 ➢ Re-shuffle cards.
done in full shuffle riffle shuffle ➢ Record in report.
procedure SM did 2 riffle
Back to Lucky 7 content shuffles.
o in 3rd step
instead of
1x1x1 SM did
3x1x3 and etc.
FAILED SHUFFLE
PROCEDURE
✓ Card (-s) (which is/are
related to current set of
cards) has/have been left
on the table.
Back to Lucky 7 content
FAILED SHUFFLE
PROCEDURE
✓ 2 decks from the front
have not been cut.
Back to Lucky 7 content
FAILED CARD PLACEMENT INTO THE/ REMOVAL FROM THE SHOE
➢ Card left under the ➢ No game • SM will review CCTV for
shoe or somewhere cancellation. confirming that this card(-s)
on the shuffle table ➢ Re-shuffle cards. belongs to the current set of
➢ Record in report. cards and then performing re-
shuffle
• If proper investigation is
applied and it takes more time
both shoes must be change
(using separate sets of decks)
as soon as possible following
the procedures.
• Used shoes must be checked
on shuffle/cards counting
table.
➢ SM failed to used ➢ No game • SM will instruct dealer to
cutting card 2nd cancellation. perform shoe change
time as a sign ➢ Shoe change procedure and will make re-
when will be shoe procedure. shuffle with all decks.
change procedure. ➢ Re-shuffle cards.
➢ SM cut less/more ➢ Record in report.
than 2 decks.
FAILED CARD PLACEMENT
INTO THE SHOE
✓ card(-s) scattered in the
shoe, on the shuffle table
but not dropped on the
floor
Back to Lucky 7 content
FAILED CARD REMOVAL
FROM THE SHOE
✓ card(-s) scattered in the
shoe, on the shuffle table
but not dropped on the
floor.
Back to Lucky 7 content
FAILED SHOE CHANGE PROCEDURE
FAILED TO PLAY LAST
GAME ROUND
✓ old shoe is still on the
gaming table (Start Game
has been pressed).
Back to Lucky 7 content
FAILED TO PLAY LAST
GAME ROUND
✓ old shoe is already on the
shuffle table.
➢ No game cancellation. • SM will make re-shuffle with all
➢ Re-shuffle. decks.
➢ Record in report. • If there are doubts that it might be
card face in in the card set –
change the card set and check it.
➢ No game cancellation. • SM will make full re-shuffle with
➢ Re-shuffle. all decks.
➢ Record in report. • If there are doubts that it might be
card face in in the card set –
change the card set and check it.
➢ No game cancellation. • SM will instruct dealer to:
➢ Place all equipment in proper places. o Proceed last game round
➢ Play the last game round (after all equipment
➢ Record in report. placement in proper
places);
o Press Result;
o Collect cards;
o Press Start Game;
• Perform shoe change procedure as
per required.
➢ Cancellation of game. • SM will:
➢ Proceed shoe change. o Cancel round
➢ Record in report. o instruct the dealer to:
➢ WhatsApp notification. ▪ proceed shoe change;
▪ perform indicator
Back to Lucky 7 content procedure;
▪ play 1st game round
without burned card;
▪ confirm result.
 FAILED INDICATOR PROCEDURE
New shoe 1st card face up. It will show how many cards will be burned.
A – 1, 2 – 2, 3 – 3, 4 – 4,…., 10 – 10, J – 11, Q – 12, K - 13
FORGOT TO PERFORM ➢ No game cancellation. • SM will:
BURNED CARDS ➢ 1st card will be used as an indicator. o use burned card as an
PROCEDURE AFTER THE ➢ Card (-s) will be burned. indicator.
SHOE CHANGE ➢ Record in report. o instruct dealer to burn
✓ 1st card has been used as a card(-s).
burned card.
Back to Lucky 7 content
FORGOT TO PERFORM ➢ Cancellation of game. • SM will:
BURNED CARDS ➢ Change shoe o cancel round;
PROCEDURE AFTER THE ➢ Record in report. o instruct the dealer to
SHOE CHANGE ➢ WhatsApp notification. proceed shoe change
✓ Game round has started. procedure:
✓ “RESULT” has not been ▪ perform indicator
pressed yet. procedure;
Back to Lucky 7 content ▪ play 1st game round
without burned card;
▪ confirm result.
FORGOT TO PERFORM ➢ No game cancellation. • SM will instruct dealer to perform
BURNED CARDS ➢ Change shoe. shoe change procedure.
PROCEDURE AFTER THE ➢ Record in report.
SHOE CHANGE ➢ WhatsApp notification.
✓ Game round has been
finished.
✓ “RESULT” has been
pressed.
Back to Lucky 7 content
BURNED LESS CARDS THAN
REQUIRED AFTER SHOE
CHANGE
✓ Cards are still on the table
Back to Lucky 7 content
BURNED LESS CARDS THAN
REQUIRED AFTER SHOE
CHANGE
✓ dealer started to collect
cards or
✓ dealer placed cards into
the card holder.
Back to Lucky 7 content
BURNED LESS CARDS THAN
REQUIRED AFTER SHOE
CHANGE
✓ dealer started the game
round.
✓ “RESULT” has not been
confirmed.
Back to Lucky 7 content
BURNED LESS CARDS THAN
REQUIRED AFTER SHOE
CHANGE
✓ dealer started the game
round.
✓ RESULT has been
confirmed
Back to Lucky 7 content
➢ No game cancellation. • SM will:
➢ Additional burned card (-s) will be added by SM. o pull one more card from
➢ Record in report. the shoe face down;
o place it as an additional
burned card.
o instruct dealer to proceed
the game.
➢ No game cancellation. • SM will:
➢ Card replacement by SM. o replace cards (indicator is
➢ Additional burn card (-s) will be added by SM. the bottom card).
➢ Record in report. o add additional burned card
➢ WhatsApp notification. (-s).
o instruct dealer to proceed
the game.
➢ Cancellation of game. • SM will:
➢ Change shoe o cancel round.
➢ Record in report. o instruct the dealer to
➢ WhatsApp notification. perform shoe change:
▪ perform indicator
procedure;
▪ play 1st game round
without burned card;
▪ confirm result.
➢ No game cancellation. • SM will instruct dealer to:
➢ Shoe change. o perform shoe change
➢ Record in report. procedure as per required;
➢ WhatsApp notification. o play 1st game round
without burned card;
o confirm result.
BURNED MORE CARDS
THAN REQUIRED AFTER
SHOE CHANGE
✓ Cards are still on the table
Back to Lucky 7 content
BURNED MORE CARDS
THAN REQUIRED AFTER
SHOE CHANGE
✓ dealer started to collect
cards or
✓ dealer placed cards into
the card holder.
Back to Lucky 7 content
➢ No game cancellation. • SM will:
➢ Additional burned card (-s) will be removed by o remove additional burn
SM. card (-s);
➢ Record in report. o place it (them) face down
next to the shoe;
o instruct dealer to use only
one card for the 1st game
round and
o if more than 1 card have
been burned during
indicator procedure, next
card will be used as a
burned card and other as a
scanned card in the 2nd
game round.
➢ No game cancellation. ➢ SM will:
➢ Card replacement by SM. o replace cards (indicator is
➢ Additional burn card (-s) will be removed by SM. the bottom card).
➢ Record in report. o remove additional burned
card (-s).
o instruct dealer to:
▪ use one card (as a
scanned card) in
the 1st game round.
▪ use other cards (if
during indicator
procedure have
been burned more
than 1 card extra)
in other game
rounds.
BURNED MORE CARDS
THAN REQUIRED AFTER
SHOE CHANGE
✓ dealer have started the
game round (card has been
scanned).
✓ RESULT has not been
confirmed
Back to Lucky 7 content
BURNED MORE CARDS
THAN REQUIRED AFTER
SHOE CHANGE
✓ dealer have finished the
game round.
✓ RESULT has been
confirmed
Back to Lucky 7 content
FAILED TO PLAY 1ST GAME ROUND
UNNECESSARY BURNED
CARD HAS BEEN REMOVED
FROM THE SHOE
✓ None of card (-s) has been
scanned
Back to Lucky 7 content
UNNECESSARY BURNED
CARD HAS BEEN REMOVED
FROM THE SHOE
✓ one card has been scanned
✓ result has not been
confirmed
Back to Lucky 7 content
➢ Cancellation of game. • SM will:
➢ Change shoe o Cancel round,
➢ Record in report. o instruct the dealer to:
➢ WhatsApp notification. ▪ perform shoe
▪ play 1st game round
without burned card;
▪ confirm result.
➢ No game cancellation. • SM will instruct dealer to:
➢ Change shoe. o perform shoe change
➢ Record in report. procedure as per required;
➢ WhatsApp notification. o play 1st game round
without burned card;
o confirm result.
➢ No game cancellation. • SM will:
➢ Manual input by SM. o manually input card to the
➢ Record in report. system;
o instruct dealer to:
▪ confirm result;
▪ be more attentive.
➢ No game cancellation. • SM will instruct dealer to:
➢ Proceed the game with unnecessary burned card. o proceed the game with
➢ Record in report. unnecessary burned card
➢ WhatsApp notification. o be more attentive.
UNNECESSARY BURNED
CARD HAS BEEN REMOVED
FROM THE SHOE
✓ result has been confirmed
Back to Lucky 7 content
BURNED CARD BEFORE
TIME
✓ not scanned.
✓ not revealed.
Back to Lucky 7 content
BURNED CARD BEFORE
TIME
✓ not scanned
✓ revealed
Back to Lucky 7 content
BURNED CARD BEFORE
TIME
✓ Card which supposed to be
burned card was scanned
Back to Lucky 7 content
➢ No game cancellation. • SM will instruct dealer to be more
➢ Record in report. attentive.
➢ WhatsApp notification.
BURNED CARD
(Has not been placed on the table yet)
➢ No game cancellation. • SM will instruct dealer to:
➢ Card will be used in the game. o wait till betting time will be
➢ Record in report. over.
o use this card as a burned
card.
o be more attentive.
➢ No game cancellation. • SM will:
➢ Card will not be used in the game round. o place card into the card
➢ Card will be placed in card holder. holder, because has been
➢ Record in report. revealed during the betting
➢ WhatsApp notification. time.
o instruct dealer to proceed
the game when betting time
will be over.
➢ No game cancellation. • SM will instruct:
➢ Card will be used in a game. o dealer to proceed game
➢ Proceed the game without burned card. without burned card.
➢ Record in report. o be more attentive.
➢ WhatsApp notification.
BURNED CARD WAS ➢ No game cancellation. • SM will:
REVEALED ➢ Card will not be used in the game round. o Place this card in card
➢ Card will be placed in card holder. holder.
✓ not scanned. ➢ Record in report. o instruct dealer to wait till
✓ during the betting time. ➢ WhatsApp notification. betting time will be over.
Back to Lucky 7 content o proceed game round.
BURNED CARD WAS ➢ No game cancellation. • SM will:
REVEALED ➢ Card will be used as a burned card. o place card face down as a
➢ Record in report. burned card.
✓ not scanned. ➢ WhatsApp notification. o instruct dealer to proceed
✓ bets are closed. game normally.
Back to Lucky 7 content
BURNED CARD WAS ➢ No game cancellation. • SM will instruct dealer:
SCANED ➢ Game will be played without burned card. o to proceed game without
➢ Record in report. burned card.
Back to Lucky 7 content ➢ WhatsApp notification. o be more attentive.
TWO CARDS STUCK ➢ No game cancellation. • SM will:
TOGETHER ➢ Card placement by SM. o identify correct sequence of
➢ Record in report. the cards.
✓ 1st not scanned. o place 1st card as a burned
✓ 2nd not scanned. card face down;
o scan 2nd card and place it
Back to Lucky 7 content in proper position face up.
o instruct dealer to proceed
the game.
TWO CARDS STUCK
TOGETHER
✓ 1ST not scanned/not
revealed (will be burned
card)
✓ 2nd scanned (1st game
card)
Back to Lucky 7 content
TWO CARDS STUCK
TOGETHER
✓ 1st scanned (which must
be burned).
✓ 2nd not scanned.
Back to Lucky 7 content
FORGOT TO BURN CARD
✓ notice during the game.
✓ RESULT has not been
confirmed.
Back to Lucky 7 content
➢ No game cancellation. • SM will:
➢ Card placement on the table by SM. o identify correct sequence of
➢ Record in report. the cards.
o place 1st card as a burned
card face down;
o place 2nd card in proper
position face up.
o instruct dealer to proceed
the game.
➢ No game cancellation. • SM will:
➢ Card placement by SM. o place top card as a burned
➢ Manual deletion by SM. card face down.
➢ Manual input by SM. o place bottom card face up
➢ Record in report. in a proper position (to
➢ WhatsApp notification. show that wrong card has
been scanned).
o manually delete card from
the system.
o manually input card to the
system.
o instruct dealer to proceed
the game.
➢ No game cancellation. • SM will:
➢ Game will be played without burned card. o identify correct sequence of
➢ Record in report. the cards
➢ WhatsApp notification. o instruct dealer to proceed
the game without burned
card.
FORGOT TO BURN CARD
✓ RESULT has been
confirmed;
✓ game has been finished.
Back to Lucky 7 content
CARDS VALUE REVEALED
✓ card face up in the shoe
(supposed to be burned
card)
✓ betting time is on.
Back to Lucky 7 content
FOREIGN CARD (-s) OR
DUPLICATED CARD (-s) HAS
BEEN FOUND IN THE SHOE
Back to Lucky 7 content
CARD BEFORE TIME
✓ Not scanned.
✓ Not revealed.
Back to Lucky 7 content
CARD BEFORE TIME
✓ Not scanned;
✓ Revealed.
Back to Lucky 7 content
➢ No game cancellation. • SM will:
➢ Record in report. o ask dealer to be more attentive and
➢ WhatsApp notification. follow procedures as per
required.
➢ Cancellation of the game (as more cards might • SM will:
be face upward in the shoe) o cancel round after the betting time
➢ Shoe change. will be finished;
➢ Record in report. o instruct dealer to change shoe.
➢ WhatsApp notification. o check set of cards.
➢ Cancellation of the game. • SM will:
➢ Shoe change. o cancel round;
➢ Record in report. o instruct dealer to change shoe.
➢ WhatsApp notification. o check set of cards.
DURING THE DEALING
(burned card is on the table)
➢ No game cancellation. • SM will:
➢ Waiting till betting time will be finished. o wait till betting time will be
➢ SM will scan card. finished;
➢ Record in report o scan card and place it in a
proper position (for player/ for
dealer).
o instruct dealer to proceed the
game.
➢ Cancellation of game. • SM will:
➢ Re-open DUI. o Cancel round;
➢ Record in report. o Place card in card holder.
➢ WhatsApp notification. o instruct dealer to be more
attentive.
CARD BEFORE TIME
✓ Scanned.
✓ Revealed.
Back to Lucky 7 content
INCORRECT CARDS
POSITION
✓ Card was scanned but has
been placed in a wrong
position.
Back to Lucky 7 content
UNSCANNED CARD
✓ Card was not scanned
properly (did not pop up in
the system)
✓ Card was revealed.
Back to Lucky 7 content
CARDS VALUE REVEALED
✓ Card face up in the shoe
(during dealing)
Back to Lucky 7 content
➢ No game cancellation. • SM will instruct dealer to
➢ Record in report proceed the game and be more
➢ WhatsApp notification. attentive.
➢ No game cancellation. • SM will:
➢ Card placement by SM. o place card in the proper
➢ Record in report. position.
o instruct dealer to proceed
the game.
➢ No game cancellation. • SM will:
➢ Manual input by SM. o manually input card to the
➢ Record in report. system.
o ask dealer to proceed the
game.
➢ Cancellation of game (as more cards might be • SM will:
face upward in the shoe) o pull card from the shoe.
➢ Re-open DUI. o place it in proper position.
➢ Shoe change. o manually input card to the
➢ Record in report. system.
WhatsApp notification. o instruct dealer to proceed
the game.

TWO CARDS STUCK ➢ No game cancellation. • SM will:

TOGETHER ➢ Card scanning and placement by SM. o identify correct
➢ Record in report. sequence of the cards.
✓ 1st not scanned o scan top card and place
✓ 2nd not scanned it to the proper position.
 o instruct dealer to:
Back to Lucky 7 content ▪ proceed the
game.
▪ use 2nd card for
next game
round as a
burned card.
TWO CARDS STUCK ➢ Cancellation of game. • SM will:
TOGETHER ➢ Re-open DUI. o cancel round.
➢ Record in report. o instruct dealer to:
✓ 1st not scanned ➢ WhatsApp notification. ▪ collect cards
✓ 2nd scanned. and place them
into the card
Back to Lucky 7 content holder;
▪ press Start
Game;
▪ after the betting
time will be
over, to proceed
the new game
round as per
required.
TWO CARDS STUCK ➢ No game cancellation. • SM will:
TOGETHER ➢ Card placement on the table by SM. o identify correct
➢ Record in report. sequence of the cards.
✓ 1st scanned. o place top card (scanned
✓ 2nd not scanned. card) in the proper
position.
Back to Lucky 7 content o will place second card
next to the shoe;
o instruct dealer to:
▪ proceed the
game;
▪ 2nd for the next
game round as a
burned card.

EXTRA CARD
EXTRA CARD ➢ No game cancellation. • SM will instruct dealer to:
➢ Extra card will be used for the next game round as o proceed the game.
✓ not revealed. a burned card. o use extra card as a burned
➢ Record in report. card for the next game
Back to Lucky 7 content round.

EXTRA CARD ➢ No game cancellation. • SM will instruct dealer to:

➢ Extra card will be placed into the card holder. o Place revealed extra card
✓ revealed. ➢ Record in report. into the card holder;
➢ WhatsApp notification o to proceed the game.
Back to Lucky 7 content o Press Result and finish
procedure as per required.

TWO CARDS STUCK ➢ No game cancellation. • SM will:

TOGETHER
✓ 1st not scanned.
✓ 2nd not scanned (an extra
card).
Back to Lucky 7 content
➢ Card scanned by SM. o identify correct sequence of
➢ Finish game round. the cards.
➢ Record in report. o scan and place top card as a
last card in a game;
o instruct dealer to:
▪ proceed the game
and
▪ use an extra card as
a burned card for
the new game
round.
TWO CARDS STUCK ➢ No game cancellation. • SM will:
TOGETHER ➢ Extra card will be used as a burned card for the o identify correct sequence of
next game round the cards.
✓ 1st scanned. ➢ Record in report. o instruct dealer to:
✓ 2nd not scanned (an extra ▪ proceed the game
card). and
Back to Lucky 7 content ▪ use an extra card as
a burned card for
the next game
round.
TWO CARDS STUCK ➢ No game cancellation. ➢ SM will:
TOGETHER ➢ Manual deletion by SM. o Manually delete card from
➢ Manual card input by SM. the DUI.
✓ 1st not scanned. ➢ Extra card will be placed into the card holder. o Manually input 1st card as
✓ 2nd scanned (extra card). ➢ Record in report. a gaming card.
Back to Lucky 7 content ➢ WhatsApp notification o Instruct dealer to:
▪ place scanned extra
into the card
holder;
▪ to proceed the
game.
o Press Result and finish
procedure as per required.

AFTER DEALING
FORGOT TO CONFIRM THE
“RESULT”
✓ proceed to collect cards.
✓ placed cards into the card
holder.
Back to Lucky 7 content
FORGOT TO PRESS “START
GAME”
✓ started new game round
and burned card has been
placed on the table.
Back to Lucky 7 content
➢ No game cancellation. • SM will:
➢ SM will restore cards. o restore (replace) cards ir
➢ SM will press RESULT. order as the system shows.
➢ Record in report. o press RESULT.
o instruct dealer to:
▪ collect cards.
▪ Press START
GAME.
➢ No game cancellation. • SM will:
➢ SM will press START GAME. o press START GAME.
➢ Record in report. o Instruct dealer to proceed
the game when betting time
will be finished.

DROPPED CARD
DROPPED CARD ➢ No game cancellation.
➢ Change shoe.
✓ When collecting cards ➢ If possible, change the dealer.
(result has been ➢ Record in report.
confirmed). ➢ WhatsApp notification.
Back to Lucky 7 content
• SM will:
o pick up card and place face
down on the table below
gaming boxes.
o instruct dealer to place
cards as per required for
the shoe change.
o change shoe.
DROPPED CARD
✓ When placing burned card.
Back to Lucky 7 content
DROPPED CARD
✓ During dealing
✓ Card has not been
scanned/scanned.
Back to Lucky 7 content
DROPPED CARD
✓ During dealing.
✓ Card has not been
scanned/has been scanned.
Back to Lucky 7 content
➢ No game cancellation.
➢ Change shoe.
➢ Change 8 decks.
➢ If possible, change the dealer.
➢ Record in report.
➢ WhatsApp notification.
➢ No game cancellation.
➢ Change shoe.
➢ If possible, change the dealer.
➢ Record in report.
➢ WhatsApp notification.
➢ Cancellation of game.
➢ Change shoe.
➢ If possible, change the dealer.
➢ Record in report.
➢ WhatsApp notification.
• SM will:
o pick up dropped card and will
place on the table face down
below gaming boxes.
o instruct dealer to collect cards
as per required for shoe
change.
o Perform change shoe
procedure as per required.
• SM will change 8 decks.
• SM will:
o pick up dropped card and
will place on the table face
down below gaming boxes.
o instruct dealer to collect
cards as per required for
shoe change.
o change shoe.
• SM will:
o pick up dropped card and
will place on the table face
down below gaming boxes.
o press “Cancel Round” and
“Start Game”.
o instruct dealer to collect
cards as per required for
shoe change.
o change shoe.
DROPPED CARD
✓ During shoe change
procedure.
Back to Lucky 7 content
DROPPED CARD
✓ During shuffle/loading
cards into the
shoe/removing cards from
the shoe
Back to Lucky 7 content
➢ No game cancellation.
➢ Change shoe.
➢ If possible, change the dealer.
➢ Change 8 decks.
➢ Record in report.
➢ WhatsApp notification.
➢ No game cancellation. • SM will:
➢ Change 8 decks.
➢ Record in report.
➢ WhatsApp notification.
• SM will:
o pick up dropped card (-s);
o instruct dealer to proceed
to change shoe;
o change 8 decks.
o Used 8 decks must be
checked on shuffle/cards
counting table.
o pick up dropped card (-s);
o change 8 decks.