The document outlines the tasks and procedures involved in demonstrating proper laundry skills, with 15 numbered steps across 5 tasks - taking food orders, serving the meal, checking back to the table, selling after-dinner items, and presenting the guest bill. Each step is rated on a scale from correctly done to incorrectly done, with point values assigned. The document provides evaluation criteria to assess performance of laundry skills.
The document outlines the tasks and procedures involved in demonstrating proper laundry skills, with 15 numbered steps across 5 tasks - taking food orders, serving the meal, checking back to the table, selling after-dinner items, and presenting the guest bill. Each step is rated on a scale from correctly done to incorrectly done, with point values assigned. The document provides evaluation criteria to assess performance of laundry skills.
The document outlines the tasks and procedures involved in demonstrating proper laundry skills, with 15 numbered steps across 5 tasks - taking food orders, serving the meal, checking back to the table, selling after-dinner items, and presenting the guest bill. Each step is rated on a scale from correctly done to incorrectly done, with point values assigned. The document provides evaluation criteria to assess performance of laundry skills.
The document outlines the tasks and procedures involved in demonstrating proper laundry skills, with 15 numbered steps across 5 tasks - taking food orders, serving the meal, checking back to the table, selling after-dinner items, and presenting the guest bill. Each step is rated on a scale from correctly done to incorrectly done, with point values assigned. The document provides evaluation criteria to assess performance of laundry skills.
Instruction: You will take a video of yourself while demonstrating the proper process of laundry items. Please be guided with the given rubrics below.
Tasks/ procedures Correctly Somehow Incorrectly Total
Done Correctly Done (10 Done (7 points) points) (8 points) Task 1: Take Food Orders 1. Professional Appearance/Attire/ Grooming 2. Tell guests about specials and ask for the food order. 3. Follow an order-taking system. Stand in correct position to take orders and ask the appropriate questions. 4. Suggest additional courses and bottle of wine. Try to meet special requests and asks guests if would like another beverage. 5. Tidy the table and place orders. Task 2: Serve the Meal 6. Time the preparation of the food. 7. Prepare the table for each course before serving it. 8. Pick up the food order. 9. Deliver food. Task 3: Check Back to the Table 10. Ensure guest satisfaction. 11. Replace unsatisfactory food or beverages. Task 4: Sell After-Dinner Items 12. Clear the entire table
13. Suggest specific dessert and coffee or tea.
Task 5: Present the Guest Bill 14. Prepare guest check and decide when to present guest checks as per house policy. Present guest checks in a check folder with a pen. If appropriate, serve dinner-mints. 15. Settle guest checks and sincerely thank guests. Invite them to return. Inform security and manager if guests leave without settling the bill.