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  • Dilafruz CV

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    This document provides a summary of Dilafruzkhalimova's work experience and education. She currently works as a guest service representative at Al Ahli Hospital in Doha, Qatar, where her responsibilities include resolving patient issues, checking insurance coverage, and directing patients. She previously held roles as a hostess receptionist at the Grand Mir Hotel in Tashkent, Uzbekistan and as a hostess at the Golden Valley Restaurant in Tashkent, Uzbekistan. She holds a Bachelor's degree in Foreign Languages from Samarkand State Institute of Foreign Languages in Uzbekistan.

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    Dilafruz cv

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    This document provides a summary of Dilafruzkhalimova's work experience and education. She currently works as a guest service representative at Al Ahli Hospital in Doha, Qatar, where her responsibilities include resolving patient issues, checking insurance coverage, and directing patients. She previously held roles as a hostess receptionist at the Grand Mir Hotel in Tashkent, Uzbekistan and as a hostess at the Golden Valley Restaurant in Tashkent, Uzbekistan. She holds a Bachelor's degree in Foreign Languages from Samarkand State Institute of Foreign Languages in Uzbekistan.

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    10 views2 pages

    Dilafruz CV

    Uploaded by

    ganiyevazarnigor1234
    This document provides a summary of Dilafruzkhalimova's work experience and education. She currently works as a guest service representative at Al Ahli Hospital in Doha, Qatar, where her responsibilities include resolving patient issues, checking insurance coverage, and directing patients. She previously held roles as a hostess receptionist at the Grand Mir Hotel in Tashkent, Uzbekistan and as a hostess at the Golden Valley Restaurant in Tashkent, Uzbekistan. She holds a Bachelor's degree in Foreign Languages from Samarkand State Institute of Foreign Languages in Uzbekistan.

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    of 2

    DILAFTUZ

    KHALIMOVA
    Guest Service representative

    CONTACT WORK EXPERIENCE

    +97455102342 AL AHLI HOSPITAL - QATAR ,DOHA 2023.03-Till now


    GUEST SERVICE REPRESENTATIVE
    dilafruzkhalimova2000@mail.ru
    Contact appropriate individuals or client departments as
    necessary to resolve calls, requests, or problems..
    Doha , Qatar. Hisham bin Oqba Street Responding to visitors , Checking their ID/health insurance
    availabilty and toward them to needed Doctors or rooms which
    are needed for patients
    EDUCATION If Visitors insurance is not eligible for Hospital toward them to right
    clincs,hospitals
    Accepting all kind of Payments and registering them into a
    Bachelor of Foreign languages
    hospital’s system
    Samarkand state institute of Foreign
    languages

    GRAND MIR HOTEL - TASHKENT, UZBEKISTAN 2020-2022


    LANGUAGES HOSTESS RECEPTIONIST
    Greet clients as soon as they arrive and connect them with the appropriate party
    Answer the phone in a timely manner and direct calls to the correct offices Create
    English - Fluent and manage both digital and hardcopy filing systems for all partners
    Make travel arrangements and schedule meetings based on all partners"
    Russian- Intermediate itineraries
    Italian - Upper Intermediate Deal with bookings by phone, e-mail, letter, fax or face-to-face
    Complete procedures when Guests arrive and leave Prepare bills and take
    Turkish - Intermediate payments
    Deal with special requests from Guests
    Arabic - Beginner Deal with complaints or problems
    Answer telephone calls and take messages or forward calls
    Uzbek- Native Schedule and confirm appointments and maintain event calendars
    Check visitors in and direct or escort them to specific destinations

    GOLDEN VALLEY RESTAURANT - TASHKENT , UZBEKISTAN


    SKILLS
    HOSTESS 2018-2020
    Microsoft Office Orchestrated exemplary services by greeting guests courteously taking orders
    accurately and making sophisticated recommendations when requested which
    resulted in over 90%customer satisfaction rate based on feedback surveys.
    POWER POINT
    Persuasively introduced new menu items to customers leading, to a 15% increase
    customer purchase and subsequently boosting the monthly sales revenue by 10%.
    Opera Assisted in training the newly hired hosts and hostesses to ensure superior
    customer service and conflict resolution strategies were implemented to maintain
    Communication a high level of customer loyalty.

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