CBLM Participate in Workplace Comm. NC Ii

COMPETENCY BASED LEARNING MATERIAL
Sector: TOURISM
Qualification: FOOD AND BEVERAGE SERVICES NC II
Unit of Competency: PARTICIPATE IN WORKPLACE COMMUNICATION
Module Title:
PARTICIPATING IN WORKPLACE COMMUNICATION
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

HOW TO USE THIS COMPETENCY-BASED LEARNING MODULE
Welcome to the Module Participating in Workplace Communication.

This module contains training materials and activities for you to complete.
The unit of competency Participate in Workplace Communication is

one of the Basic Competencies whichcontains the knowledge, skills and
attitudes required for all the programs offered by all TESDA-Institutes in
Region 02.
You are required to go through a series of learning activities in order to

complete each learning outcome of the module. In each learning outcome there
are Information Sheets, Resource Sheets and Reference Materials for further
reading to help you better understand the required activities. Follow these
activities on your own and answer the self-check at the end of each learning
outcome. Get the answer key from your trainer and check your work honestly.
If you have questions, please don’t hesitate to ask him/her for assistance.
Recognition of Prior Learning (RPL)
You may already have some or most of the knowledge and skills covered in
this module because you have:
 Been working in the same industry for some time.
 Already completed training in this area.
If you can demonstrate to your trainer that you are competent in a

particular skill or skills, talk to him/her about having them formally
recognized so you won’t have to do the same training again. If you have
qualifications or Certificates of Competency from previous trainings, show
them to your trainer. If the skills you acquired are still relevant to this module,
they may become part of the evidence you can present for RPL.
Document No.
Date Developed
PARTICIPATE IN June 2, 2011 Issued by:
2. WORKPLACE Page 2 of 57
COMMUNICATION Developed by:
Eva M. Racho
Revision # 00
A Trainee Record Book (TRB) is given to you to record important dates, jobs
undertaken and other workplace events that will assist you in providing
further details to your trainer/assessor. A Record of Achievement/Progress
Chart is also provided to your trainer to complete/accomplish once you have
completed the module. This will show your own progress.
DIRECTION FOR USE OF THE CBLM
This module was prepared to help you achieve the required competency:
Participate in Workplace Communication. This will be the source of
information for you to acquire the knowledge and skills in this particular
module with minimum supervision or help from your trainer. With the aid of
this material, you will acquire the competency independently and at your own
pace.
Talk to your trainer and agree on how you will both organize the training
of this unit. Read through the module carefully. It is divided into sections
which covers all the skills and knowledge you need to successfully complete in
this module.
Work through all the information sheets and complete the activities in
each section. Do what is asked in the INSTRUCTIONAL SHEETS and complete
the SELF-CHECK. Suggested references are included to supplement the
materials provided in this module.
Most probably, your trainer will also be your supervisor or manager.
He/she is there to support you and show you the correct way to do things. Ask
for help.
Your trainer will tell you about the important things you need to consider
when you are completing activities and it is important that you listen and take
notes.
Talk to more experienced workmates and ask for their guidance.
Document No.
Date Developed
Eva M. Racho
Revision # 00
Use the self-check questions at the end of each section to test your own
progress.
When you are ready, ask your trainer to watch you perform the activities
outlined in the module.
As you work through the activities, ask for written feedback on your
progress. Your trainer gives feedback/pre-assessment reports for this reason.
When you have successfully completed each element or learning outcome, ask
your trainer to mark on the reports that you are ready for assessment.
When you have completed this module and feel confident that you have
had sufficient practice, your trainer will schedule you for the institutional
assessment. The result of your assessment/evaluation will be recorded in your
COMPETENCY ACHIEVEMENT RECORD.
Document No.
Date Developed
Eva M. Racho
Revision # 00
LISTS OF BASIC COMPETENCIES
Competenc Unit of Competency Module Title Code

y Number
1 Participate in Participating in 500311105

workplace workplace
communication communication
2 Work in team Working in team 500311106

environment environment
3 Practice career Practicing Career 500311107

professionalism Professionalism
4 Practice occupational Practicing 500311108

health and safety occupational
procedures health and safety
procedures
Document No.
Date Developed
Eva M. Racho
Revision # 00
MODULE CONTENT
MODULES OF INSTRUCTION
UNIT OF COMPETENCY: Participate in Workplace Communication
MODULE TITLE : Participating in Workplace Communication
MODULE DESCRIPTOR: This module covers the knowledge, skills and

attitudes required to obtain, interpret and
convey information in response to workplace
requirements.
NOMINAL DURATION : 4 hours
SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module, the trainee/students must be able to:
LO 1. Obtain and convey workplace information
LO 2. Complete relevant work related documents
LO 3. Participate in workplace meeting and discussion
ASSESSMENT CRITERIA:
1. Specific relevant information is accessed from appropriate sources.
2. Effective questioning, active listening and speaking skills are used to
gather and convey information
3. Appropriate medium is used to transfer information and ideas.
Document No.
Date Developed
Eva M. Racho
Revision # 00
4. Appropriate non-verbal communication is used.
5. Appropriate lines of communication with superiors and colleagues are
identified
6. Defined workplace procedures for the location and storage of
information.
7. Personal interaction is carried out clearly and concisely.
8. Team meetings are attended on time.
9. Own opinions are clearly expressed and those of others are listened to
without interruption.
10. Meeting inputs are consistent with the meeting purpose and
established protocols.
11. Workplace interactions are conducted in a courteous manner
appropriate to cultural background and authority in the enterprise
procedures.
12. Questions about simple routine workplace procedures and matters
concerning conditions of employment are asked and responded.
13. Meeting outcomes are interpreted and implemented.
14. Ranges of forms relating to conditions of employment are
completed accurately and legibly.
15. Workplace data is recorded on standard workplace forms and
documents.
16. Basic mathematical processes are used routine calculations.
17. Errors in recording information on forms/documents are identified
and rectified.
18. Reporting requirements to superior are completed according to
enterprise guidelines.
Document No.
Date Developed
Eva M. Racho
Revision # 00
COMPETENCY SUMMARY
QUALIFICATION
UNIT OF COMPETENCY PARTICIPTE IN WORKPLACE

COMMUNICATION
MODULE TITLE PARTICIPTING IN WORKPLACE

COMMUNICATION
Introduction:
This module covers the knowledge, skills and attitudes required to
obtain, interpret and convey information in response to workplace
requirements.
Learning outcome:
1. Obtain and convey workplace information
2. Complete relevant work related documents
3. Participate in workplace meeting and discussion
Assessment Criteria:
identified
6. Defined workplace procedures for the location and storage of
information.
Document No.
Date Developed
Eva M. Racho
Revision # 00
10. Meeting inputs are consistent with the meeting purpose and
established protocols.
11. Workplace interactions are conducted in a courteous manner
appropriate to cultural background and authority in the enterprise
procedures.
14. Ranges of forms relating to conditions of employment are
completed accurately and legibly.
documents.
17. Errors in recording information on forms/documents are identified
and rectified.
18. Reporting requirements to superior are completed according to
enterprise guidelines.
Document No.
Date Developed
Eva M. Racho
Revision # 00
LEARNING OUTCOME 1
OBTAIN AND CONVEY WORKPLACE INFORMATION
CONTENTS:
- Parts of speech
- Sentence construction
- Effective communication
identified
6. Defined workplace procedures for the location and storage of information.
CONDITIONS:
The students/ trainees must be provided with the following:
Writing materials (pen & paper)
Reference (books)
Manuals
METHODOLOGIES:
Document No.
Date Developed
PARTICIPATE IN June 2, 2011 Issued by: Page 10 of
2. WORKPLACE 57
Eva M. Racho
Revision # 00
Group discussion
Interaction
Lecture
Reportorial
ASSESSMENT METHODS
Written Test
Practical/Performance Test
Interview
LEARNING EXPERIENCES
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
LEARNING OUTCOME # 1 OBTAIN AND CONVEY WORKPLACE
INFORMATION
Learning Activities Special Instructions
 Present sentences then have students  Provide more practice in identifying

(1) identify the parts of speech; (2) tell sentences that are correctly or
whether sentence construction is incorrectly constructed in writing and
correct or incorrect; (3) if incorrect, speaking exercises.
state the correct the sentence.
 The student is able to obtain and
convey workplace information in correct
sentences.
 Present and discuss the dos and don’ts  Practice playing the role of an
in conducting an interview. interviewer or interviewee.
 The students are able to obtain

information through interviews.
INFORMATION SHEET 1.1-1
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
Communicating Effectively
Strong communication links are vital to the well-being of a team. The most effective
links occur naturally – for example, is casual conversation – but these will need
supplementing by new technology. Choose the most appropriate method to suit your
team.
Ensuring Accessibility
How a team communicates internally depends on its size and the location of its
members. The most effective method of communication is informal, direct conversation
and for this, ideally, team members should have easy access to each other at all times
– preferably sitting close together. If certain members of a team are situated off-
campus, establish efficient communication links, such as telephone, fax, email, o video,
between all the locations to ensure that dialogue can still flow freely between the
parties concerned.
Communication Methods
There are many ways for a team to communicate, whether formally or informally,
within its own organization or externally. These include –
 Constant casual conversational links between colleagues. These create
an informal “grapevine” throughout the organization.
 Traditional methods of communication such as paper memos, circulars,
letters, reports, notice boards, faxes, and telephone calls.
 Electronic means such as email, intranet, (in-company e-mails), internet
and groupware facilities (software packages tailored to groups).
 Video conferencing facilities and video telephones that can reach right
across the international business world.
Whichever communication systems are used remember that they are all supplement to,
rather than a substitute for, face-to-face meetings.
Choosing Methods of Communication
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
In any organization, many modes of communication exist side-by-side. You cannot stop
the ‘grapevine’ from working – indeed, it is one of the faster and thus more efficient
methods of communication – so use it to your advantage by talking informally to
colleagues. If you want to reach your team or your whole organization quickly, use
electronic means, such as e-mail. Video communications emulate collaborative,
informal style of true teamwork closely, as you can see the reactions of the people you
are dealing with, so try these when your team is spread across a distance. Remember
that traditional communications such as memos and notice boards still have their place.
For example, anybody can use notice boards to share information that has not reached
them personally.
Points to Remember
 E-mail can be used as an informal medium between team members,
but confidentiality is not assured.
 Software packages can be tailored by specialist consultants to match
the communication needs of any team.
 Video conferencing are useful communication tools that allow
participants to assess each other’s body language and mood.
 Video links are a cost-effective alternative to sending team members
overseas for meetings.
 A good telephone system will have facilities for conference calls for use
among members of team sited in different locations.
Sharing Information Outside a Team

No person and no team is an island. Two-way information links between a team, the
rest of an organization and its external support are vital for efficiency. Remember that
collaboration and cooperation are hindered by the absence of open communication.
Communicating from Inside
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
The natural tendency of teams is for their innate strength - their togetherness – to
become a weakness: they may become clannish, keeping themselves and their
information to themselves. Where work can be carried out in isolation, this may not
matter but most teams depend to some extent on departments and functions within the
organization. For example, for back-up, such as computer support or when needing
specialist help in, say production or engineering.
Maintaining Contact
Keep a list of key people in other departments and outside the organization, making
sure that everybody who needs to know particular information is included. Update and
refine this list constantly, as different people and skills will be required to support a
team at differing stages of its life. Use memos, faxes, letters, email, video links or
“groupware” – software that ranges from electronic mail to complete networking
systems – to enable members of the team to stay in touch with each other and with the
support system.
Avoiding Duplication
Duplication of roles is a critical problem in large organizations. For example, two
projects, each instigated by different departments for different reasons, may well
overlap. To prevent this waste of resources, circulate a brief covering your team’s
function to all relevant people. The overlap will soon be discovered if information is
circulating properly. In some cases, it may be possible for the separate projects to
benefit by uniting their efforts or it may be constructive to combine results when both
teams have completed their work.
Cascading Information
One popular method of passing information down the line is the cascade, in which a
chief executive briefs an executive committee, who briefs divisional heads and so on.
The more layers there are, the greater the danger that the cascading message can be
distorted. Even without any factual distortion, comprehension and perception may
differ from the original intention and this can confuse a team’s aims and its efficiency.
To prevent this, hold large meetings rather than many small ones and then, if
necessary, feed an agreed summary back upwards.
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
Source: Heller, Robert. Managing Teams. Dorling Kindersley Limited. London.
Copyright @ 1998. Pp. 36—37; 42 – 43.
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
SELF CHECK
After the undergoing the learning activities, the following checklist may be used. Put a
checkmark on the space corresponding to your response:
Some-
Action Never Often Always
times
 Am I able to access specific

relevant information from
appropriate sources?
 Do I practice effective
questioning and active listening
and speaking to gather and
convey information?
 Am I able to transfer
information and ideas using the
appropriate medium ?
 Am I able to understand non-

verbal communication?
 Do I follow the appropriate lines

of communication with superiors
and colleagues?
 Do I use defined work

procedures to locate and store
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
of information?
 Do I interact with personnel

clearly and concisely?
FEEDBACK
Comments and suggestions from teacher and other trainees may be used as feedback
to self-check. Feedback forms may also be devised and used,
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
PERFORMANCE CRITERIA
Put a checkmark on the appropriate column opposite the criterion.
Criterion Yes No
1. Specific relevant information is accessed

from appropriate sources.
2. Effective questioning and active

listening and speaking are used to
gather and convey information.
3. Appropriate medium is used to transfer

information and ideas.
4. Appropriate non-verbal communication

is used.
5. Appropriate lines of communication with

superiors and colleagues are identified
and followed.
6. Defined work procedures for the

location and storage of information are
used.
7. Personnel interaction is carried out
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
clearly and concisely.
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
SELF ASSESSMENT TEST
True or False. Write T if the statement is true and F if it is false on the space
provided before the statement.
_____ 1. Communication links are vital to the well-being of a team.

_____ 2. Whatever is the method of communication, it is better than
face-to-face conversations.
_____ 3. Zoom or Messenger applications are examples of
electronic method of communication.
_____ 4. The grapevine is a communication method attained by
talking formally to colleagues.
_____ 5. E-mail can be used in an office but confidentiality is/can
not be guaranteed.
_____ 6. In video conferencing, the participants cannot assess each
other’s body language and mood,
_____ 7. Cooperation among teams and members is hindered by the
absence of open communication.
_____ 8. The cascading of information often results in distortion of
message .
_____ 9. A good worker usually does not communicate well.
_____10. Team members should have setup appointments to access
to each other.
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
Answer key:
1. T 2. F 3. T 4. F 5. T
6. F 7. T 8. T 9. F 10. F
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
LEARNING OUTCOME 2
PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS
CONTENTS:
- Technical Writing
- Recording information

3. Meeting inputs are consistent with the meeting purpose and established
protocols.
4. Workplace interactions are conducted in a courteous manner appropriate
to cultural background and authority in the enterprise procedures.
CONDITIONS:
Paper
Pencils/Ball pen
References (books)
Manuals
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
METHODOLOGIES:
Group Discussion
Interaction
Lecture
ASSESSMENT METHODS:
Written Test
Practical/performance test
Interview
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
LEARNING OUTCOME # 2 PARTICIPATE IN WORKPLACE MEETINGS

AND DISCUSSIONS
 Have students listen or read a selection  Have the students record important
and record important information. information in writing exercise.
Provide tips on noting details.
 At the end of the session, the students
must be able to note important details
of a written document.
 Present and discuss the dos and don’ts  Working with a partner, have the
in asking and responding to questions. students practice asking and
responding questions about the
workplace.
 The students must be able to ask and

answer questions clearly and concisely.
 Discuss the courtesy to be employed in  Role play the various interactions in the
workplace interactions. workplace.
 The students must be able to

demonstrate courtesy at all times in
the workplace.
INFORMATION SHEET # 1.2-1
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
Running Team Meetings
Making team meetings effective is a major test of leadership skills.
The key to holding a productive meeting is to involve everybody
actively in the proceedings. Ensure that team members understand
the purpose of each meeting and what is expected of them.
Fulfilling your Purpose

Meetings should always have a clear purpose over and beyond the
exchange of information. Determine the purpose of each meeting
carefully – for example, is it to plan future action, or discuss a new
recruit? Draw up an agenda listing the points to be discussed and
distribute this in advance of the meeting so that people know why
they are attending and can gather their thoughts beforehand. Lead
the discussion and make your purpose clear but aim to achieve
consensus within the team.
Considering Frequency
Team and progress meetings should be held at least once every two
weeks, so that the group’s plans and deadlines stay clear in
everyone’s mind and the communication lines remain open. Other
types of meeting, such as confidential one-to-ones, focus groups,
work-outs, and reporting meetings that are aimed at solving or
discussing specific problems should be held as and when required.
Pacing Meetings
When running a meeting, pace yourself with the aid of a pre-
prepared agenda. Group similar topics together on the agenda to
avoid repetition, allocate a time limit to each point to be discussed,
and adhere to it strictly. Ask for ideas to be prepared in advance to
save time in the meeting. Start proceedings promptly and keep
them moving – 75 minutes is enough go over most agendas, and
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
people lose concentration beyond that length of time. Encourage
everybody to have their say, subject to relevance and reasonable
brevity, as the livelier a meeting, the more creative ideas are
generated.
Matching Purpose to Meeting Type
Meeting Type Characteristics

 Team Meeting  Indispensable for teamwork, allows everyone a
(regular update chance to find out how other team members
meeting for the are progressing;
whole team)
 Run freely by team leader to allow fruitful
discussion.
 Focus Group  Ideal for problem solving as all the people
(meeting of involved know the issues at stake and discuss
subgroup with them from an informed point of view;
specific knowledge)
 As everyone is well-informed, does not require
a leader.
 Progress Meeting  To set agenda at start of day or week;
(regular update
 Used to review and alter agenda for a set
meeting for
period of time;
subgroup of team)
 Run tightly by team leader to maximize time
usage.
 One-to-One (private  Can be formal or informal;
meeting held
 May cover any topic, work-related or personal
between two people)
including confidential matters, which may not
be recorded.
 Work-out Meeting  For examining and improving work methods
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
(meeting of whole and processes;
group to study work
 Involves a free discussion across the whole
methods)
team;
 Generates practical, quick solutions to
problems encountered.
 Reporting Meeting  Allows the spread of information among team
(meeting to spread members;
specific information
 Meeting is run by the presenter of the
to team)
information;
 Team leader acts as chief inquisitor to verify
information.
Source
Heller, Robert. Managing Teams. Dorling Kindersley, London. C.1998 p. 38-39
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
SELF CHECK
Some-
times
1. Do I attend team meetings on

time?
2. Are own opinions and those of

others clearly expressed and
listened to without interruption?
3. Are meeting inputs consistent with

the meeting purpose and
established protocols?
4. Are workplace interactions

conducted in a courteous manner
appropriate to cultural background
and authority in the enterprise
procedure?
5. Are questions about simple routine

workplace procedures and matters
concerning conditions of
employment asked and responded
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
to?
6. Are meeting outcomes interpreted

and implemented?
FEEDBACK
to self-check.
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
Criterion Yes No
2. Own opinions are clearly expressed and

those of others are listened to without
interruption.
3. Meeting inputs are consistent with the

meeting purpose and established
protocols.
4. Workplace interaction are conducted in a

courteous manner appropriate to cultural
background and authority in the enterprise
procedure.
5. Questions about simple routine workplace

procedures and matters concerning
conditions of employment ae asked and
responded to.
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
6. Meeting outcomes are interpreted and
implemented.
Fill in the blank with the correct word or phrase.

1. Making team meetings effective is a major test of
__________skills.
2. Meeting should have a clear __________beyond the exchange of
information.
3. The __________ must be provided in advance so that members
can gather their thoughts.
4. Discussions can be lively but __________ must be achieved
within the group members,
5. When meetings exceed __________ minutes, members lose their
concentration.
6. Meetings should be held at least __________ every two weeks.
7. __________ are private meetings held between two people.
8. The __________ meeting is a regular update meeting for the
whole team.
9. As everyone is well informed, the __________ does not require a
leader.
10. The __________meeting is convened to provide specific
information to the team.
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
Answer Key:
1. leadership 6. once
2. purpose 7. One-on-one
3. agenda 8. regular
4. consensus 9. Focus Group
5. 75 minutes 10. reporting
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
LEARNING OUTCOME # 3
COMPLETE RELEVANT WORK –RELATED DOCUMENTS
CONTENTS :
- Basic mathematics
- Types of forms
ASSESSMENT CRITERIA :
1. Ranges of forms relating to conditions of employment are completed

accurately and legibly.
documents.
4. Errors in recording information on forms/documents are identified and
rectified.
5. Reporting requirements to superior are completed according to enterprise
guidelines.
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
CONDITIONS :
Paper
Pencils/ball pen
Reference books
Manuals
METHODOLOGIES:
Group Discussion
Interaction
Lecture
ASSESSMENT METHODS:
Written Test
Practical/Performance Test
Interview
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
LEARNING OUTCOME # COMPLETE RELEVANT WORK RELATED

DOCUMENTS
 Present sample forms and the expected  Have the students practice answering
information required various work-related forms.
 The students must be able to provide

the information requested in work-
related forms.
 Ask students the basic mathematics  Have the students practice solving
needed in the workplace, then solve mathematical problems in the
sample exercise workplace.
 The students must be able to solve

basic mathematical processes that are
applied in the workplace.
 Discuss the dos and don’ts in technical  Have the students write about the
writing interview conducted or the meeting
attended.
 The students must be able to write a

report as required in the workplace.
 Present and discuss filing systems,  Have students practice filing office
including advantages and documents.
disadvantages of each.
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
 The students must be able to store and
retrieve documents using the workplace
filing system.
INFORMATION SHEET # 1.3-1
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
Sample Forms and Control Tools
 Daily Sales Report (p.42)

 Housekeeping Consumption Report (p.67)
 Menu Rating Form (p. 81)
 Recipe Evaluation Report (p. 96)
 Inspection Checklist – Rooms Maintenance (p. 126)
 Monitoring and Inspection Checklist – Dining (p.124)
 Suppliers Information Sheet (p. 202)
 Purchase Order and Receiving Form (p. 205)
 Sample Inventory Report (p232)
 Losses and Damages Report (p. 242)
Samson-Roldan, Amelia. Operating & Managing a Hotel &

Restaurant Business. AR Skills Development and Management
Services, Inc., Metro Manila. Copyright @ 2012. Pp. 38 – 254
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
Unit of Competency - Participate in workplace communication
Learning Outcome No. 3 – Complete relevant work-related
documents
Provide a brief description of the following documents:

1. Daily Sales Report
2. Housekeeping Consumption Report
3. Menu Rating Form
4. Recipe Evaluation Report
5. Inspection Checklist – Rooms Maintenance
6. Monitoring and Inspection Checklist – Dining
7. Suppliers Information Sheet
8. Purchase Order and Receiving Form
9. Sample Inventory Report
10. Losses and Damages Report
SELF CHECK
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
Some-
times
1. Am I able to accurately and
legibly complete forms relating
to conditions of employment?
2. Am I able to record on standard

workplace forms and documents
workplace data?
3. Am I able to apply basic

mathematical processes for
routine calculations in the
workplace?
4. Am I able to identify and rectify

errors in recording information
on forms/documents?
5. Am I able to complete reporting

requirements to superior
according to enterprise
guidelines?
FEEDBACK
to self-check.
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
Criterion Yes No
1. Ranges of forms relating to conditions of

employment are completed accurately
and legibly.
2. Workplace data is recorded on standard

workplace forms and documents.
3. Basic mathematical processes are used

for routine calculations.
4. Errors in recording information on

forms/documents are identified and
rectified.
5. Reporting requirements to superior are

completed according to enterprise
guidelines.
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
INSTRUMENT FOR INSTITUTIONAL
ASSESSMENT
EVIDENCE PLAN
Qualification Title
Unit of Competency
The evidence must show that the candidate… Ways in which evidence will
be collected
Third party
Demonstra
Question/
interview
Written
report
tion
 Specific relevant information was accessed
from appropriate sources.
 Effective questioning, active listening and

speaking skills were used to gather and
convey information
 Appropriate medium was used to transfer

information and ideas.
 Appropriate non-verbal communication

was used.
 Appropriate lines of communication with

superiors and colleagues were identified.
 Defined workplace procedures for the

location and storage of information.
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
 Personal interaction was carried out
clearly and concisely.
 Team meetings were attended on time.
 Own opinions were clearly expressed and

those of others were listened to without
interruption.
 Meeting inputs were consistent with the

meeting purpose and established
protocols.
 Workplace interactions were conducted in

a courteous manner appropriate to
cultural background and authority in the
enterprise procedures
 Questions about simple routine workplace

procedures and matters concerning
conditions of employment were asked and
responded.
 Meeting outcomes were interpreted and

implemented.
 Ranges of forms relating to conditions of

employment were completed accurately
and legibly.
 Workplace data was recorded on standard

workplace forms and documents.
 Basic mathematical processes were used

routine calculations.
 Errors in recording information on

forms/documents were identified and
rectified.
 Reporting requirements to superior were Document No.

Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
Prepared Date:
by:
Checked Date:
by:
COMPETENCY ASSESSMENT RESULTS SUMMARY
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
Candidate’s Name:
Assessor’s Name:
Qualification:
Date of Assessment:
Assessment Center:
The performance of the candidate in the

following assessment methods – Participate in Not
Workplace Communication Satisfactory
Satisfactory
[Pls. check () appropriate box]
A. Demonstration with Oral Questioning
B. Written Exam
Did the candidate's overall performance meet

the required evidences/ standards?
OVERALL EVALUATION COMPETENT NOT YET COMPETENT
Recommendation
For re-assessment.
_______________________________________________________
For submission of document. Pls. specify (Portfolio Document)
_____________________
For issuance of NC ______________________________________________________
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
Candidate’s
General Comments [Strengths / Improvements needed]
Name:
Assessor’s Name:
Candidate’s
Assessment
signature:
Center: Date:
Qualification:
Assessor’s
Unit of Date:
signature: PARTICIPATE IN WORKPLACE COMMUNICATION
Competency
Instructions for the assessor:
Date of observation:
Description of assessment
activity:
Location of assessment
activity:
If yes, tick the

During the performance of skills, the candidate….
box
 Showed dedication and enthusiasm toward the

RATING SHEET
learning FOR OBSERVATION/ WITH ORAL QUESTIONING
process.
 Developed effective communication in the

workplace
 Demonstrated appropriate lines of

communication with superiors.
 Observed cleanliness and orderliness in the

workplace.
 Practiced courteous manner in the workplace. 
 Showed interest in any group activity given to

them.
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
RATING SHEET FOR OBSERVATION/DEMONSTRATION WITH ORAL
QUESTIONING
[continued]
Satisfactory
response
The candidate should answer the following

Yes No
questions:
 How will you be able to promote sound and
pleasant working relationships with other
workers in the company?
 What will you do to prove your honesty and

loyalty to the company you are working with?
 In case of unexpected incident or problem that

will arise in the workplace, to whom will you
report the incident?
 What will you do to grow and learn from the error

you have committed in the exercise of your duties
and responsibilities in the company you are
connected with?
 How will you Share Company values/practices

with co-workers using appropriate behavior and
language?
The candidate’s underpinning knowledge was:

Satisfactory  Not Satisfactory 
Feedback to candidate:
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
RATING SHEET FOR WRITTEN TEST
Candidate’s
Name:
Assessor’s Name:
Assessment
Center:
Qualification:
Unit of
PARTICIPATE IN WORKPLACE COMMUNICATION
Competency
Instructions for the assessor:
Date of observation:
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
Assessor’s signature: Date:
SUGGESTED QUESTIONS AND ANSWERS FOR OBSERVATION /

DEMONSTRATION
Qualification:
Unit of Competency PARTICIPATE IN WORKPLACE COMMUNICATION
1. Explain how will you communicate toward your superiors and

colleagues?
Answer:
2. How will you be able to relate basic mathematical processes to the

nature of your work?
Answer:
3. What will you do to improve your communication skills?

Answer:
1. In case of workplace meetings, how will your knowledge in technical

writing help you in gathering information?
Answer:
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
6. Explain the importance of effective communication to your work?
Answer:
WRITTEN TEST
INSTITUTIONAL ASSESSMENT
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
Multiple Choice: Choose the letter of the correct answer from the given
choices.
1. It is the basic types of words that English has and consists of eight
parts.
a. noun
b. parts of speech
c. conjunction
d. adverb
2. It is a word used in a place of a noun.
a. noun
b. verb
c. pronoun
d. conjunction
3. A part of a sentence which says something about the subject.
a. Run-on sentence
b. Subject
c. Predicate
4. It is a sentence which is not complete, and therefore not grammatically
correct.
a. Run-on sentence
b. Subject
c. Fragment
5. A factor of Interference in which is a product of how the sender and the
receiver feel at the time the communication process is occurring. If either
sender or receiver is not committed to the communication process,
communication is impaired.
a. Psychological interference
b. Environmental interference
c. Psychological interference
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
__________6. When a communicator's words cannot communicate the
desired meaning to another person unless the listener or reader has had
some experience with the objects or concepts to which these words refer.
What factor of barrier to communication is this?
a. Lack of common experience
b. Overuse of Abstractions
c. Interference
7. A rule in technical writing which states that measurements or
calculations should be used to express.
a. Spelling out Numbers
b. Measurements or Calculations
c. Plural Numbers
8. A characteristic of a technical report in which it should be very detailed
and factual.
a. Graphics
b. Documentation
c. Factual detail
__________9. It is a process of conveying messages, of transmitting
meaning between individuals.
a. Communication
b. Listening
c. Reading
__________10. A style of writing which is used for writing letters to the
government officials, speeches, articles for newsletter and magazines,
school assignments, long reports and formal compositions.
a. Informal-public style
b. Formal style
c. Casual style
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
ANSWER KEY (INSTITUTIONAL ASSESSMENT)
1. b
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
2. c
3. c
4. c
5. c
6. a
7. b
8. c
9. a
10.b
References:
Fernando, et.al. New Perspective in English One. Philippines: RBSI, 2005.
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00
Warriner’s English Grammar and Composition. USA:
http://www.io.com/~hcexres/textbook/techreps.html
http://faculty.washington.edu/ezent/imsc.htm
http://www.english-grammar-revolution.com/sentence-construction.html
http://www.effective-communication.net/
http://www.wikipedia.com
http://www.UOTTAWA.COM
http://www.Elcstudyzone.com
Document No.
Date Developed
2. WORKPLACE 57
Eva M. Racho
Revision # 00

CBLM Participate in Workplace Comm. NC Ii

Uploaded by

Copyright:

Available Formats

You might also like

CBLM Participate in Workplace Comm. NC Ii

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

CBLM Participate in Workplace Comm. NC Ii

Uploaded by

Copyright:

Available Formats

COMPETENCY BASED LEARNING MATERIAL

Qualification: FOOD AND BEVERAGE SERVICES NC II

Unit of Competency: PARTICIPATE IN WORKPLACE COMMUNICATION

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

Welcome to the Module Participating in Workplace Communication.

The unit of competency Participate in Workplace Communication is

You are required to go through a series of learning activities in order to

Recognition of Prior Learning (RPL)

If you can demonstrate to your trainer that you are competent in a

DIRECTION FOR USE OF THE CBLM

Talk to more experienced workmates and ask for their guidance.

Competenc Unit of Competency Module Title Code

1 Participate in Participating in 500311105

2 Work in team Working in team 500311106

3 Practice career Practicing Career 500311107

4 Practice occupational Practicing 500311108

UNIT OF COMPETENCY: Participate in Workplace Communication

MODULE TITLE : Participating in Workplace Communication

MODULE DESCRIPTOR: This module covers the knowledge, skills and

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/students must be able to:

LO 1. Obtain and convey workplace information

LO 2. Complete relevant work related documents

LO 3. Participate in workplace meeting and discussion

UNIT OF COMPETENCY PARTICIPTE IN WORKPLACE

MODULE TITLE PARTICIPTING IN WORKPLACE

OBTAIN AND CONVEY WORKPLACE INFORMATION

Learning Activities Special Instructions

 Present sentences then have students  Provide more practice in identifying

 The students are able to obtain

INFORMATION SHEET 1.1-1

Choosing Methods of Communication

Sharing Information Outside a Team

Communicating from Inside

 Am I able to access specific

 Am I able to understand non-

 Do I follow the appropriate lines

 Do I use defined work

 Do I interact with personnel

1. Specific relevant information is accessed

2. Effective questioning and active

3. Appropriate medium is used to transfer

4. Appropriate non-verbal communication

5. Appropriate lines of communication with

6. Defined work procedures for the

7. Personnel interaction is carried out

_____ 1. Communication links are vital to the well-being of a team.

PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS

1. Team meetings are attended on time.

The students/ trainees must be provided with the following:

LEARNING OUTCOME # 2 PARTICIPATE IN WORKPLACE MEETINGS

Learning Activities Special Instructions

 The students must be able to ask and

 The students must be able to

INFORMATION SHEET # 1.2-1

Fulfilling your Purpose

Matching Purpose to Meeting Type