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USA 2015 Clase 5 Modelos Lean Corporativos
USA 2015 Clase 5 Modelos Lean Corporativos
de producción y
operaciones
Niveles de
Madurez
1 Niveles de MADUREZ
2
NIVELES de Madurez
Niveles de Implementación
NIVELES de Madurez
Madurez basada en niveles progresivos
• Marking is based on 5 level scale
Level 1 Level 2 Level 3 Level 4 Level 5
SPS Notion SPS Basic SPS Standard SPS Avanced SPS Expert
Poka Yoke ? Knowledge of ? Experimenting with the ? Extensive implementation ? Quality improvement ? Only normative
concepts use of Poka - yoke & of Pok a -yoke and visual benefits are and certification
? Evidence of a plan visual controls controls being driven by documented with before post production
to train and ? Lean Six Sigma teams analysis of defects and and after evaluation checks and tests
implement within have been trained in the customer feedback ? A reduction in MDR are performed
the facility. application of Poka -yoke. (Manufacturing Defect ? No routine
Rate) can be tied to internal process
implementation validation
? Evidence that def ects / checks are
non -conformances are necessary.
100% OK? 100% OK? 100% OK? detected and addressed
immediatly.
3
NIVELES de Madurez
Madurez basada en replicar estándares de unas pocas
plantas
NIVELES de Madurez
Fuente: Crosby (1979, p.38), Quality is free. Permission to
Niveles de Madurez reproduce this Table has been granted by McGraw-Hill Education
LLC
4
2 Pilares del MODELO DE MEJORA
LEAN ASSESMENT
Ejemplos de Pilares
• 3 Domains, 10 Categories, 38 lines
5
Principios ASSESMENT
Principios guía de cada pilar: People commitment :
• Productivity and elasticity come from the willingness of staff rather
than a particular technique. Competitiveness depends on the initiative
and intelligence of everyone. People commitment must be supported
by a consistent social policy and management system for the whole
site :
1. Give the operators a sense of responsibility, especially for product quality and elasticity
requirements
2. Include operators when re-thinking the system and generating ideas for improvement
3. Focus support function resources towards satisfying customer and production
requirements
4. Establish standardized performance, accountability and workload measurements for
everyone.
5. Implement short interval management and coordination status reviews, which are
consistent for all employees of the site
6. Promote team work and team spirit
7. Promote a spirit of mutual aid, encouragement and mentoring among all employees
8. Shorten information and communication lines.
9. Implement training programs to increase skill levels, versatility and autonomy
10. Guarantee long term balance between objectives and resources
Principios ASSESMENT
Principios guía de cada pilar: Product/Process engineering
• The couple products/processes must be simple (Lean Manufacturing), reliable
(Design For Six Sigma), flexible (almost zero change time) and elastic (very quick
changes in capacity) in order to meet the customers’ exact requirements:
11. Size the capacity according to service objectives
12. Follow “Lean manufacturing ” concepts when designing process architectures
13. Integrate into new projects, only innovations which are based on proven technologies
14.Favor "one piece flow" production
15. Promote late product differentiation and maximum component standardization
16. Strive to perform only customer-required and legally mandated inspections (value added).
17. Involve from the outset of the project, all contributors, internal customer and partners (suppliers and
distributors).
18. Rationalize and standardize raw materials, product designs, processes and equipment as much as
possible
19. Supply work stations and evacuate the containers, without interrupting the operators
20. Eliminate interruptions to flow, rework, handling and container transfers, and minimize WIP.
21. Make use of operator versatility
22. Strive for zero change over time performed by the operator.
23. Systematically facilitate mutual aid by having work stations close together
24. Avoid strenuous activity and mechanize material handling as much as possible
25. Adhere to ergonomics, safety and environmental rules and standards
26. Apply the BAT (best available techniques)
6
Principios ASSESMENT
Principios guía de cada Pilar: Industrial and logistic processes
• The design and implementation of the supply chain must conform to the guidelines
stipulated in the Industrial policy:
27. Meet the customer’s exact requirements
28. Manufacture the strict minimum and adhere to the ‘just in time’ principles (such as FIFO)
29. Treat customer order fulfillment as a continuous process across functional boundaries
30. Obtain production lead times close to the sum of the operation cycle times and within customer lead
time
31. Do it right the first time
32. Transfer only good product to the next stage
33. Strive for zero defect and then, adopt the parts per million (ppm) measurement
34. Identify and eliminate waste (time, m², movements, operations, etc.)
35. Strive to reduce handling and to use same containers between suppliers and work stations. (try to use
returnable containers)
36. Minimizes interruption to flow caused by outsourcing operations inside a process
37. Set cost objectives as a function of quantities manufactured (according to the experience curve)
38. Organize production system according to pull system:
* planning requirements is used to organize resources
* execute production according to real customer demand
39. Simplify and then synchronize information flow with product flow
40. Implement the recommended industrial KPI's performance indicators
7
Principios ASSESMENT
Propósito del Modelo de Mejora
• Contribute to implementing Industrial Policy and in
particular to :
by:
• Putting into place an efficient continuous improvement process
throughout the whole of the company
• Having a permanent increase in the industrial performance to the
highest level for all industrial and logistic sites.
• Training ambitious and motivated teams with committed staff.
Principios ASSESMENT
Alcance del modelo de Mejora
• While respecting the industrial policy, the essential
industrial aspects which are applicable to all industrial and
logistic sites, whatever their specific local characteristics,
are to be identified.
• simple,
• systematically applicable,
• common to all Schneider sites,
• cyclically audited and re-evaluated.
8
LEAN ASSESMENT
Zoom en algunos temas: Quality Evaluation
• 3 Domains ,4 Categories , 9 Lines
MANAGEMENT OF MANUFACTURING &
PEOPLE COMMITMENT PRODUCT / PROCESS ENGINEERING
LOGISTICAL PROCESSES
SIM PRODUCTION PROCESS ARCHITECTURE / LEAN DESIGN MASTER PRODUCTION SCHEDULING
Work Instructions
Short Interval Production Tracking
PULL PRODUCTION
CONTINUOUS IMPROVEMENT
MATERIAL HANDLING
Versatility & Multi skills Training
SUPPLY CHAIN MANAGEMENT
SSQM / Supplier Quality Management
Process Control
LEAN ASSESMENT
Zoom en algunos temas : Inventory Evaluation
• 2 Domains , 4 Categories ,10 Lines
MANAGEMENT OF MANUFACTURING &
PEOPLE COMMITMENT PRODUCT / PROCESS ENGINEERING
LOGISTICAL PROCESSES
SIM PRODUCTION PROCESS ARCHITECTURE / LEAN DESIGN PRODUCTION PLANNING & SCHEDULING
Master Production Scheduling
CDO / OFO Process
Queue Management
SIM SUPPORT FUNCTION Inventory management
PULL PRODUCTION
ERGONOMICS / ENVIRONMENT - BAT Single Point Scheduling / Pull system
Single Piece Flow Assembly / WIP Mgt
KANBAN Methodology
CONTINUOUS IMPROVEMENT
SUPPLY CHAIN MANAGEMENT
MATERIAL HANDLING Supplier Quality Management
5S Upstream Supply Chain Management
Downstream Supply Chain Management
9
4 MODELO DE MEJORA
Auditoria
LEAN ASSESMENT
Objetivo de la Auditoria
• Identify working / management parameters of a
•Target / Goals manufacturing plant
•Preparation
• Auditors
• Compare these parameters to the SPS standard
• Plant
chart - 40 Principles -
•Implementation
•Launching Meeting
•Evaluation • Define strength and weakness of the plant
•Assessment Guide
•Final Meeting
•Feed-Back • Identify potential improvement and priorities
•Score Card
•Report
• Help the plant to implement: methodologies,
tools …
10
LEAN ASSESMENT
Preparación de los auditores para la Auditoria
LEAN ASSESMENT
Preparación de la Planta para la Auditoria
11
LEAN ASSESMENT
Preparación de la Planta para la Auditoria
• Logistics - Material
•Target / Goals
– 1 Meeting Room (Big) dedicated to Auditors during
•Preparation the all Assessment period
• Auditors
– video projector
• Plant
– paper Board (mini 2)
•Implementation
•Launching Meeting
– “Stabilo” Red / Green (for each Auditor)
•Evaluation – Post-it
•Assessment Guide – Assessment Guide Book (for each Auditor)
•Final Meeting
– Scorecard poster (A1 size): Questions /Marks
•Feed-Back • 1 Poster per Domain
LEAN ASSESMENT
Agenda de Auditoria
SPS Assessment / Standard Schedule
Monday Tuesday Wednesday Thursday Friday
8H Sector 1 Sector 2 Sector 3 Sector 1 Sector 2 Sector 3 Sector 1 Sector 2 Sector 3 Sector 1 Sector 2 Sector 3 Sector 1 Sector 2 Sector 3
Nota: This schedule can be changed because avaibilityof people, but do'nt split 3D-9D, 10D-10E, 1A-1B-1C, 2A-2B, 3A-3B,
5C-5D, 4B-4C, 5A-5B, 6A-6B-6C, 7A-7C-7E/E', 8A-8B/B'-8C, 9A-9B-9C, 10A-10B-10C,
12
LEAN ASSESMENT
Inicio de la Auditoria – Reunión de Lanzamiento
• Goals
– Define and validate schedule and rolling conditions
LEAN ASSESMENT
Realización de la Auditoria – Evaluación de cada numeral
•Target / Goals
• Evaluation Scope
•Preparation
– Global Evaluation
• Auditors
• Plant • 3 Domains, 10 Categories, 38 Lines
•Implementation – Quality Evaluation
•Launching Meeting • 3 Domains, 4 Categories, 9 Lines
•Evaluation
– Inventory Evaluation
•Assessment Guide
• 2 Domains, 4 Categories, 10 Lines
•Final Meeting
•Feed-Back
•Score Card • Marking System
•Report – Marking on line
• 5 Levels
– Marking 1 to 5 *
* Only entire number !
13
LEAN ASSESMENT
Realización de la Auditoria – Guia de Evaluación
• Help sheet
•Target / Goals
– Questions
•Preparation – Topic / Elements to analyze
• Auditors – SPS principles
• Plant – Key points / SPS Goals
•Implementation – Indicators
•Launching Meeting – Comments & Pictures
•Evaluation
•Assessment Guide
•Final Meeting
• Analyze sheet
– Questions
•Feed-Back
– Observations / Current State
•Score Card
– Strong Points
•Report
– Points to Improve
– Opportunities / Quick wins
LEAN ASSESMENT
Fin de la Auditoria – Reunión de Cierre
• Meeting Introduction
•Target / Goals • Thank for hospitality
• Context / Plant Data
•Preparation
• Auditors
• Results Presentation
– Global Results
• Plant
• Global Mark / Domain Mark
•Implementation • Global Graph
•Launching Meeting – Detailed Results
• Quality Indicator
•Evaluation Graph / Synthesis sheet
•Assessment Guide • Inventory Indicator
Graph / Synthesis Sheet
•Final Meeting • 3 Domain Analysis
•Feed-Back Graph / Synthesis Sheets
14
LEAN ASSESMENT
Fin de la Auditoria – Feedback y Puntaje
• Manual
•Target / Goals
– Intranet File: Scorecard. xls
•Preparation Mark manually each line for every sector
• Auditors – If non applicable lines (multi machine manning for ex)
• Plant DON’T WRITE ANYTHING
•Implementation • Auto
•Launching Meeting
– Average Calculation per line
•Evaluation
– Average Calculation per sub-category
•Assessment Guide
– Average calculation per Domain
•Final Meeting
– Global score calculation
•Feed-Back
– Quality score calculation
•Score Card
– Inventory score calculation
•Report
• Results / Graphs
LEAN ASSESMENT
Entrega Reporte Final
• Constitution
•Target / Goals
– 1- Plant Data
•Preparation
– 2- Score
• Auditors
• Plant – 3- Synthesis / Recommendations
•Implementation – 4- Plant Action Plan
•Launching Meeting – 5- Appendix 1: Sub-Category Synthesis
•Evaluation – 6- Appendix 2*: Line Analysis
•Assessment Guide * Only for Plant
•Final Meeting
• Mailing
•Feed-Back
•Score Card
– Synthesis Report - 1 to 5 -
•Report • Industrial OD Management
• Industrial Excellence Management
• SPS / DI G&I Management
– Complete Report - 1 to 6 -
• Manufacturing Plant
Don’t Mail report BEFORE receiving Plant action plan
15
LEAN ASSESMENT
Sistema de Evaluación
• Marking is based on 5 level scale
Level 1 Level 2 Level 3 Level 4 Level 5
SPS Notion SPS Basic SPS Standard SPS Avanced SPS Expert
Poka Yoke ? Knowledge of ? Experimenting with the ? Extensive implementation ? Quality improvement ? Only normative
concepts use of Poka - yoke & of Pok a -yoke and visual benefits are and certification
? Evidence of a plan visual controls controls being driven by documented with before post production
to train and ? Lean Six Sigma teams analysis of defects and and after evaluation checks and tests
implement within have been trained in the customer feedback ? A reduction in MDR are performed
the facility. application of Poka -yoke. (Manufacturing Defect ? No routine
Rate) can be tied to internal process
implementation validation
? Evidence that def ects / checks are
non -conformances are necessary.
100% OK? 100% OK? 100% OK? detected and addressed
immediatly.
LEAN ASSESMENT
3 Manufacturing
Sistema de Evaluación 5 Sectors (representing 80% DVC Hours)
selected for Assessment 1
Average Mark /Plant Weighted Plant Average
Mark / Line + Mark / 400
For each Sector click on "+" in column 1 to
see the questions SCHNEIDER PRODUCTION SYSTEM SCORECARD
Manufacturing Sectors
(covering at least 80% of DVC Hours)
Sector 1 Sector 2 Sector 3
/ Plant Average
2
SPS-0106EN indAH
SPS2006 DVC Hours Repartition 100% 50% 30% 20%
Jan 5th 2006
1B
Short Interval
Production & Quality
1. Production Tracking - Good Parts and
3. Production Tracking is implemented by the
operators Hourly (or coherent with Takt Time
Defects Numbers - is implemented per shift by (TT > 0,5 H))
the operators 4. The production and quality commitments
6. Hourly Production Tracking is implemented
with Red-Green Analysis
7. Manufacturing Defect Rate (MDR) is tracked
as a key indicator.
9. Complex issues are addressed through Six-
Sigma or Kaizen Blitz. 12.. Corrective action results lead to an
10. Pareto analysis of quality issues and waste recurrence analysis of defects (defect types
2,80 2 4 3 3
Average Mark
8. Defects are analyzed and Countermeasures is routinely done and updated . are tracked and recorded in a log file)
Tracking 2. Partial knowledge of all the quality defects are known and available at the start of the shift
(containment and/or corrective action) are 11. 80% (minimum) of the difference between
related to each product range 5. Full knowledge of all quality defects related
implemented within the current shift red/green is explained down to root causes.
to each product range
1C
SIM Production
1. SIM Production concepts are partially
implemented
2. Plant Event Cycle (frequency, contributors,
3. SIM Production is led and practiced by the
plant Manager
4. Cell / Product Sector short interval cycles
are respected according to SPS (verify
6. Support function 's members (Methods ,
Mmaterials, Logistics , Maintenance , Quality,
Engineering …) participate in SIM Production
meetings
8. The shift supervisor manages the action
plans and posts them
9. Evidence of dynamic management of the
11. Each manufacturing sector consistently
attains its Internal KPI goals. 3,10 3 4 2
/ Category
Implementation actions plan
deliverables) is known by everyone in frequency) 7. Internal KPIs particular to the product or 12. Internal KPIs show sustained improvement
10. Human resources facilitate and audit SIM
production. 5. The manager and his team respect the process have been established and are over a 12 month period.
Production
4
frequency and duration of the event cycle tracked.
QUALITY INDICATOR The quality indicator is the average of the following lines: 1A, 1B, 3B, 7A, 7C, 7E-E', 10A, 10D, 10E 3,08 2,88 3,63 2,75 246
INVENTORY INDICATOR The inventory indicator is the average of the following lines: 3C, 8A, 8B-B', 8C,9A, 9B, 9C, 9D, 10A, 10B, 10C 2,71 2,57 3,18 2,36 217
7 Inventory
Indicator /400
16
LEAN ASSESMENT
Guía aclaratoria de cada numeral
Product / Process Engineering - Lean Design
4a - Manufacturing Time definition (manual / semi auto)- - P16 -
1 - SPS Notion 2- SPS Basic 3- SPS Standard 4 - SPS Advanced 5 - SPS Expert
6. The Useful Times are predetermined using
4. Standards (UT,DT,OTR) are timed using a
MTM methodology for new processes design.
1. Manufacturing times are formalized. 3. Different manufacturing times stopwatch. 8. Manufacturing times are continuously
(UT,DT,OTR,TSR) are clearly identified 5. Standards (UT,DT,OTR) are updated with 7. Video Analysis / Stop Watch are used to measured and up-dated as needed : mini 1/ year
2. Useful Time (UT) is clearly identified
according to the SPS standard. the operating tasks. determine the UT & DT on the current ETO
(Value added).
processes
Looking for: SPS Manufacturing time definitions are implemented and understood
Key points / SPS goals SPS Principles
Standard Time Breakdown definition (Bridge Model) P16 - Follow lean manufacturing concepts when
UT - DT - OT - TS designing process architecture
KD - KE - KS
Comments / Illustrations
Useful Time and Design time are predetermined with Intranet / SPS links
SPS / SPS tools / 25 - Time standard (Manual)
right tools
SPS / SPS tools / 30 - Time standard (Auto)
MTM (new processes)
Time Break down (manual)
Time Measurement Exemples:
Régleur
Approvisionneur
Exemples:
Arrêts CVD fonctions
Pannes support
Exemples:
TSR
Fréquentiels Exemples:
OTR
sans VA Accoutumance
Temps Conception
Défaut de formation
Exemple:
Cycliques gestes inutiles
Indicators / KPI’s
opérations
d'ass. sans VA
Calculé
Exemples:
DT
Temps Utile
Déplacements
Contrôles non
IE
normatifs
UT
KSR =
KD = UT/DT KER = DT/OTR
OTR /TSR
LEAN ASSESMENT
Secuencia auditoria y reporte a llenar
6. The Useful Times are predetermined using
4. Predetermined Times (UT,DT,OTR) are
3. Different manufacturing times MTM methodology for new processes design. 8. Manufacturing times are continuously
1. Manufacturing times are formalized. measured (SPS Principles).
(UT,DT,OTR,TSR) are clearly identified 7. Clock measurements are used to measured and up-dated as needed : mini
2. Useful Time (UT) is clearly identified. 5. Predetemined Times are updated with the
according to the SPS standard. determine the UT & DT on the current 1/year
operating tasks.
processes.
Question 1
1. Manufacturing times are formalized Points to Improve
Non OK ? OK ?
Stop* Question 2
* ask questions of the current
level and then stop
17
LEAN ASSESMENT
Calidad de los Datos
Quality Datas
Service Level: OTDM / OTDL M
Graph ( Example)
LEAN ASSESMENT
Calidad de los Datos
18
LEAN ASSESMENT
Puntaje Global y por temas específicos
Audit : Global Score / Quality & Inventory indicator
1200
1200
1000
800
676
600
400 400
400
246 221
200
0
GLOBAL SCORE QUALITY INDICATOR INVENTORY INDICATOR
LEAN ASSESMENT
Puntaje por Pilar
19
LEAN ASSESMENT
Grafico y puntaje por categoría de cada Pilar
2,8
3,2
2,5
2,4 2,7
3,3 3,0
PRODUCTION PLANNING & SCHEDULING PROCESS ARCHITECTURE / LEAN DESIGN
2,8
2,5 3,2
MATERIAL HANDLING
LEAN ASSESMENT
Recomendaciones y Prioridades
Recommendations / Priorities
Implement Kaizen
Develop " I See I Do" , Develop PDCA
Link Kaizen & 6 Sigma : First goal of Kaizen is quality improvement
Assure SPS principles before kaizen implementation
Performance tracking
Implement IE and breakdown time according SPS standard
Implement the "road map" in each team
Orient SIM production animation on Performance
Implement Pareto Analysis of waste for Quality and for Productivity
Define simple & visual documents including awareness of the evolution
Launch a dynamic evolution
20
LEAN ASSESMENT
Matriz de priorización de Acciones
Priority Matrix - Actions
Easy Difficult
Performance animation
Mutual help
SIM
High Benefit
SIM
Shorten layout
PULL PRODUCTION
Divers
PDCA
Divers
I SEE, I DO
LEAN ASSESMENT
Plan de Acción
Quality actions
Develop Poka Yoke as the first solution to implement Ch Lahaye Avril 06
Use capabilty objectives for process design J Geerardyn Avril 06
For every Lean diagnosis, identify defects for which we need 6 Sigma approach (GB in diagnosis team)
Lean Project manager juin 06
21
LEAN ASSESMENT
Grafico detallado por cada categoría de cada Pilar
LEAN ASSESMENT
Reporte de Puntos Fuertes y Débiles por categoría
22
LEAN ASSESMENT
Reporte detallado por cada numeral
Product / Process Engineering - Lean Design
4c - Multi machine manning - P29 -
1 - SPS Notion 2- SPS Basic 3- SPS Standard 4 - SPS Advanced 5 - SPS Expert
4. Mu ltiple Machine Mannin g is fu lly
implemented
1. Process involving to accommo date 2. Mu ltiple Machine Mannin g is partially 3. Layout an d cycle time are synchron ized to 6. Ma chin es run ind epende nt of operator
5. Layout an d cycle time are synchron ized to
multiple mach ine ma nning implemented minimize o perator waitin g time except for material delivery a nd pick up.
eliminate all fo rms of waste ( mo tion , material
han dling, waiting, WIP)
Secteur 1&2 Secteur 3
Comments / Opportunities
23