Organization and

management
functions, roles and skills
of manager
Learning Objectives:
• Discuss the functions, roles and skills of
manager.
• Appreciate the functions, roles and skills of
manager.
• Conduct an interview to a manager through
virtual.
Functions of manager
 Planning

• first tool of the four functions in the

managerial task.
• The difference between a successful and
unsuccessful manager lies within the
planning procedure.
• is the logical thinking through goals
and making the decision as to what
needs to be accomplished in order to
reach the organizations’ objectives.
 Organizing

• is getting prepared, getting

organized.
• Manager must organize all its resources
well before in hand to put into
practice the course of action to decide
that has been planned in the base
function.
 Staffing

• staffing by recruiting, selecting,

training, and developing employees.
• A manager in a large organization
often works with the company's
human resources department to
accomplish this goal.
 Directing

• It involves the implementation of

plans by mobilizing individuals and
group efforts through motivation,
communication, leadership and
supervision.
 Controlling

• It is the process of regulating the

ongoing activities of the organization
to ensure that they are in conformity
with the established plans and produce
the desired results. Through the
controlling function, management can
keep the organization towards its chosen
track.
Roles of manager
 Roles of Manager

A manager wears many hats. All rolled into one. And these are
• Team Leader just a few manager’s roles.
• Planner ✓ Interpersonal
• Organizer ✓ Informational
• Cheerleader ✓ Decisional
• Coach
• Problem solver
• Decision maker
 Informational Role

This role in this category involve providing information and ideas.

1. Figurehead- a manager has social, ceremonial and legal
responsibilities.
2. Leader- manager provide leadership for his team, his department or
perhaps his entire organization.
3. Liaison- manager must communicate with internal and external
contacts.
 Decisional Role
This role in this category involve using information.
7. Entrepreneur. Creates and control change within the organization.
This means solving problems, generating new ideas, and implementing
them.
8. Disturbance handler- the manager must take charge if the
organization will hit unexpected roadblock.
9. Resource Allocator- this involves allocating funds as well as
assigning staff and other organizational resource.
10. Negotiator- manager needed to take part in, and direct, import
negotiations his team, department or organization.
skills of manager
 Skills of Manager
Fulfilling numerous roles the manager also need a number of specific
skills if they want to be successful. The following skills of a manager
are:
1. Technical Skills
2. Interpersonal Skills
3. Conceptual Skills
4. Diagnostic Skills
5. Communication Skills
6. Decision Making Skills
7. Time Management Skills
 Technical Skills

• Are the skills necessary to accomplish or understand the

specific kind of work being done in an organization.
• A manager must know how to perform tasks assigned to those
they supervise if they are to be effective managers.
• Specialized knowledge and expertise required to perform
specific tasks and use specific tools and programs in real
world situations.
 Interpersonal Skills

• Managers spend considerable time interacting with people both

inside and outside the organization.
• Ability to communicate with, understand and motivate both
individuals and groups.
• A manager must be able to get along with subordinates, peers
and those at higher level of the organization.
• A manager who has good interpersonal skills is likely to be
more successful.
 Conceptual Skills

• Depend on the manager’s ability to think in the abstract.

• Managers need mental capacity to understand the overall
working of the organization and its environment.
• This skills allows them to think strategically, to see the
“big picture”
 Diagnostic Skills

• This skills is enable a manager to visualize the most

appropriate responses to a situation.
• A manager can diagnose and analyze problem in the organization
by studying its symptoms and then developing solution.
 Communication Skills

• Refers to a managers’ ability to both effectively convey

ideas and information to others and to effectively receive
ideas and information from others.
• This skills enable a manager to transmit ideas to subordinated
so that they know what is expected.
 Communication Skills

• Refers to a managers’ ability to both effectively convey

ideas and information to others and to effectively receive
ideas and information from others.
• This skills enable a manager to transmit ideas to subordinated
so that they know what is expected.
• It helps the manager listen to what others say and to
understand real meaning behind reports and other written
communication.
 Decision-Making Skills

• Refers to the manager’s ability to correctly recognize and

define problems and opportunities and to then select and
appropriate course of action to solve the problems and
capitalize opportunities.
 Time-Management Skills

• Refers to the managers 'ability to prioritize work, to work

effectively, and to delegate appropriately.
• Organizing your time intelligently – so that you use it more
effectively.
• The benefits of good time management include greater
productivity, less stress, and more opportunities to do the
things that matter.