FACULTY OF PUBLIC HEALTH

DIPONEGORO UNIVERSITY
SEMARANG
MAJORING IN ADMINITRATION AND PUBLIC HEALTH POLICY
2022

ABSTRACT

SALMA KARUNIA USMANI

EXPECTANT MOTHERS’ SATISFACTION ANALYSIS FOR COVID-19
VACCINATION SERVICE IN WONOSOBO
xiv + 109 pages + 27 tabel + 10 pictures + 9 attachments

Vaccination is needed to reduce the incidence of Covid-19, especially in

vulnerable groups such as pregnant women. Herd immunity can be achieved if
vaccination coverage is 67-80%. However, the coverage of Covid-19 vaccination
for pregnant women in Wonosobo Regency is relatively low. The low
achievement of Covid-19 vaccination for pregnant women in 4 health centers
shows the figure is still below 35%. The new policy for implementing the Covid-19
vaccination requires health centers to maintain their quality. The results of the
preliminary study at the Wonosobo 1 Health Center, Wonosobo 2 Health Center,
Mojotengah Health Center, and Kejajar Health Center 2 found that there were still
pregnant women who had negative perceptions of the services provided. Based
on this, this study aims to analyze the level of satisfaction of pregnant women
with Covid-19 vaccination services in Wonosobo Regency. This type of research
is quantitative descriptive with a cross sectional design. Sampling with
proportional sampling method and purposive sampling obtained a sample of 107
pregnant women respondents. Data analysis used the IPA (Importance
Performance Analysis) method. The results showed that the level of conformity
between expectations and reality for all dimensions was 90.92% with each
tangible dimension (86.12%), reliability (94.61%), responsiveness (88.24%),
assurance (91.46% ), and empathy (94.07%). Pregnant women are not quite
satisfied with the Covid-19 vaccination service. So that the puskesmas needs to
make improvements to the Covid-19 vaccination service items to increase the
satisfaction of pregnant women.

Key words : level of satisfaction, quality of service, Covid-19 vaccination

Literature : 90, 2012-2022