Mr.

Joy Chalissery
13/102 HRS Apartments, Hyderabad
Joy_trichur@yahoo.com
+91-886161-8076
07-Feb-2024

Hiring Manager
Stripe, Bangalore

Dear Hiring Manager,

I am writing to express my interest in the Head of Learning & Quality position at Stripe Delivery (SDC), as
advertised. With over 25 years of experience in setting up and leading Quality and Training teams, coupled with a
strong operational background in high-growth technology companies, I am excited about the opportunity to
contribute to Stripe's mission of delivering high-quality training globally.

In my current role, I have successfully managed and developed comprehensive Learning & Development (L&D)
programs, facilitating onboarding, training curricula, and auditing processes to ensure alignment with
organizational goals and industry standards. My experience includes conducting gap analyses, evaluating the
impact of learning interventions, and building robust training frameworks in collaboration with cross-functional
partners.

At the core of my approach is a commitment to continuous improvement and data-driven decision-making. I have
a proven track record of building quality assurance frameworks and rigorously measuring operational quality to
drive performance excellence. I am adept at navigating ambiguity and thrive in fast-paced environments,
leveraging my operational expertise to solve complex problems and deliver tangible results.

Furthermore, my leadership style is characterized by a focus on team development, fostering a culture of

collaboration, and creating strong identities within teams. I have successfully managed diverse teams across global
time zones, working closely with operational leaders to identify evolving training and quality needs and implement
effective solutions.

I am particularly drawn to Stripe's commitment to excellence and innovation in the technology industry. I am
excited about the opportunity to work with talented individuals and contribute to the long-term strategy of the
Learning & Quality function at SDC.

In closing, I am confident that my experience, skills, and passion for driving excellence in training and quality align
well with the requirements of the role at Stripe. I am eager to bring my expertise to your esteemed organization
and contribute to its continued success.

Thank you for considering my application. I look forward to the opportunity to discuss how my background and
skills can contribute to Stripe's objectives.

Sincerely,

Joy Chalissery Lonappan