Cres Tuazon Poe

156 Salazar St. Parada, Valenzuela City

 Email: cresky@gmail.com
 Mobile (+63 915 529 0076)

Snr IT System Administrator /Engineer

 Over ten (20) years of extensive hands-on experience in network engineering,
Windows/Linux systems administration, troubleshooting and repair
 Supervised permanent and contract personnel
 Excellent communication skills with the ability to interface at all levels
 A team player who also can work well independently
 Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve
challenging technical issues
 Quickly learn and master new technology; equally successful in both team and self-directed settings; and
proficient in a range of computer systems, languages, tools and testing methodologies

Education Summary
University of the East – Manila, Philippines - 1997
B.S. in Computer Science
Concurrent Employment with College Studies:
 Student Helpdesk Technician (1990 to 1997): Provide networking/desktop support and perform
mainframe and account maintenance tasks. Earned commendations for teamwork, flexibility and work
excellence in providing IT support to students and faculty.
St. Louie College (formerly PCTR) – Manila, Philippines - 1988
Secondary Level
Northern Rizal Yorklin School – Manila, Philippines - 1984
Primary Level

Technology Summary
Certifications:
CCNA (going for certification)
Systems:
Windows OS and Servers, Cisco Systems, Linux & MAC OS
Databases MS SQL Server
Networking Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, VoIP,
Wireless Networking Appliance
Languages C Language, Cobol, JavaScript, Pascal
Softwares MS Project, MS Visio, MS Office, Corel & Adobe Graphic software

OTHERS
Network Network Cabling (Cat5 & Cat6), Network Diagnostics & Monitoring, Network Equipment Install &
Management Configuration, Network Equipment Testing, Network OS Installation & Upgrade, Network
Performance Tuning, Network Remote Access Services, Network Troubleshooting, & Network Virus
Protection

Support Support Customer Service, Support Desktop Backup/Restore, Support Desktop Systems
Abilities Configuration, Support Desktop Systems Troubleshooting & Upgrades, Support Peripherals
Troubleshooting, Support Problem Analysis & Systems Performance, Systems Hardware
Configuration, Systems Security & User Administration, Systems Security Intrusion Detection,
Systems Security Policies and Procedures, Systems Software Installation & Upgrades, Systems
Troubleshooting

Trainings Bloomberg Terminal Basic operation

Base24 – NCB ATM transaction monitor tool - February 2010
CCNTC (Cisco 1- 2 Routers & Routing Technologies) – February 2009
Meralco Foundation (LAN Administration) - September 1999
System Technology Institute (Programming CLP 400) - April 1989
Professional Achievements

Value Capital Partners /Artal Capital

Senior IT Administrator (Nov 2019- Nov 2023) VCP/Artal Capital is a Riyadh-based, independent investment
management firm licensed by the Capital Markets Authority in Saudi Arabia and targeting investment opportunities
worldwide. The firm was originally named Value Capital Partners (VCP) and founded at the end of 2018 by individuals
who have been investing together since 2013.

 Responsible for the infrastructure, applications, and operations of servers, network, desktops, computer
systems, and numerous IT services, equipment, and systems for corporate offices.
 Managed Windows Server 2019 servers including deployment, hardware, software, configuration,
troubleshooting, and performance monitoring.
 Administered multiple Windows Server roles and features comprising File, Print, Terminal, and Windows
Server Update Services, Web Server (IIS), and Active Directory services including user and group accounts
and group policies.
 Managed mailboxes and distribution groups, performed maintenance, performance monitoring, and
troubleshooting for MS Office365 server.
 Manage Bloomberg Terminal for the portfolio management, coordinate with BB support regarding any
issue related with BB terminal use.
 Oversee, coordinate and maintain IT compliance to CMA rules and regulation.
 Supervised helpdesk operations ensuring helpdesk calls and tickets were properly documented, responded
to, and resolved according to performance benchmarks.
 Oversaw and administered a variety of IT products and services including VoIP telephones, Kaspersky
AntiVirus Server, Office 365 Exchange email administration, Microsoft Spam Server, corporate and public Wifi
network, VPN user accounts, and hardware tokens.
 Initiated, planned, and managed an IT project to migrate all of the company's email users, data, and accounts
from MS Exchange to hosted Microsoft email environment, dramatically improving email reliability, uptime, and
reducing risk of critical data loss.
 Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and
software;

AlRajhi United Holding Company

IT Administrator ( June 15 ,2014 – Nov2019) As the day-to-day Group Office resource, the Systems
Administrator is responsible for the efficient and effective administration, maintenance and
support of the Group Office ICT systems, users and devices.

Other Responsibilities:
● Administer network workstations, utilizing one or more TCP/IP or non-TCP/IP networking protocols
and/or windows based operating systems.
● Install, configure, and maintain personal computers, file servers, Ethernet networks, network cabling,
and other related equipment, devices, and systems; adds or upgrades and configures modems, disk
drives, data acquisition boards, CD ROM units, printers, and related equipment.
● Perform and/or oversee software and application development, installation, and upgrades.
● Maintain site licenses for department/organization.
● Plan and implement network security, including building firewalls, managing host security, file
permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users.
● Troubleshoot networks, systems, and applications to identify and correct malfunctions and other
operational difficulties.
● Anticipate communication and networking problems and implement preventive measures.
● Ensure timely user notification of maintenance requirements and effects on system availability.
● Investigate, recommend and install enhancements and operating procedures that optimize network
availability.
● Maintain confidentiality with regard to the information being processed, stored or accessed by the
network.
● Investigate user problems, identify their source, determine possible solutions, test and implement
solutions.
● Actively administer the Network Anti-Virus Solution
● Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and
software;
Coldwell Banker Riyadh – (franchise of Coldwell Banker ME).
IT Supervisor/System Administrator ( May 2013-June 2014 ) Oversees the installation,
configuration and maintenance of networked information systems and Coordinates with our local ISP
whenever there is problem with our link and connectivity.

● Install all new hardware, systems, and software for networks

● Install, configure, maintain network services, equipment and devices
● Supports administration of servers
● Install / maintain Virtual Servers using VM Ware.
● Install /Maintain Exchange Mail Servers
● Install, configure and maintain SOHO firewall for the users for antispam features.
● Manages all system back-up and restore protocol
● Helpdesk support for users.

SkyBand /ICMS-LLC. / (A member of Saudi Inteltec Group) – Riyadh, Kingdom of Saudi Arabia
System Engineer (April 2009 to April 2011) Oversees the installation, configuration and maintenance
of networked information systems and Coordinates with our local ISP whenever there is problem with
our link and connectivity.
Other Responsibilities:
● Install all new hardware, systems, and software for networks
● Install, configure, maintain network services, equipment and devices
● Supports administration of servers
● Manages all system back-up and restore protocol
● Plans and supports network and computing infrastructure
● Perform troubleshooting analysis of servers, workstations and associated systems
● Documents network problems and resolution for future reference
● Monitors system performance and implements performance tuning
● Manage user accounts, permissions, email, anti-virus, anti-spam
● Requires a thorough knowledge of networking essentials
● Oversee software and network security
● Strong analytical abilities and professional office experience needed

Resident Engineer (-)-NCB Jeddah ,KSA

Coordinates in client’s location to create an interface between the PM, NOC, and Customer Support.
Responsible and coordinate all Technical and Operations activities at the customer side.
Other Responsibilities:
● Follow-up with Contracts of customers and highlight expiring ones.
● Analyze task changes within the contract statement of work and new commitments to the customer
● Maintenance of customer installed site base
● Perform the connectivity test from HO to remote locations
● Report on the call tickets to be sent to the customer on daily basis
● Assist in providing SLA Terms
● Coordinate with NOC and Support Engineers on installation, support, and maintenance call updates.
● Constantly check for consistency between the ticketing system in company and the customer

COLDWELL BANKER CO. – Riyadh, Kingdom of Saudi Arabia

System/Network Administrator (Sept 2002 to Dec 2008) Install, setup, and monitor local area
network (LAN). Perform a variety of maintenance, evaluation, installation, and training tasks to ensure
LAN performance meets company and user requirements
Other Responsibilities:
● Administer network workstations, utilizing one or more TCP/IP or non-TCP/IP networking protocols
and/or windows based operating systems.
● Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and
software;
● Investigate user problems, identify their source, determine possible solutions, test and implement
solutions.
● Install, configure, and maintain personal computers, file servers, Ethernet networks, network cabling,
and other related equipment, devices, and systems; adds or upgrades and configures modems, disk
drives, data acquisition boards, CD ROM units, printers, and related equipment.
 ● Perform and/or oversee software and application development, installation, and upgrades.
● Maintain site licenses for department/organization.
● Plan and implement network security, including building firewalls, managing host security, file
permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users.
● Troubleshoot networks, systems, and applications to identify and correct malfunctions and other
operational difficulties.
● Develop and conduct various training and instruction for system users on operating systems, relational
databases, and other applications; assist users in maximizing use of networks and computing systems.
● Anticipate communication and networking problems and implement preventive measures.
● Establish and perform maintenance programs following company and vendor standards.
● Ensure timely user notification of maintenance requirements and effects on system availability.
● Investigate, recommend and install enhancements and operating procedures that optimize network
availability.
● Maintain confidentiality with regard to the information being processed, stored or accessed by the
network.
● Document network problems and resolutions for future reference

SINGAPORE POLYTECHNIC CO. - Singapore

System Engineer (Mar 2001 to Sept 2002) To monitor and maintain the computer systems and
networks of the organization. As well as installation and configuration of computer systems, diagnose
hardware/software faults and solve technical problems, either over the phone or face-to-face.
Other Responsibilities:
● Installing and configuring computer systems
● Monitoring and maintaining computer systems and networks
● Talking staff/clients through a series of actions, either face to face or over the telephone
● Troubleshooting system and network problems and diagnosing and solving hardware/software faults
● Finding solutions to problems, be it through creating a desktop shortcut or fixing a major fault on the
operating system
● Replacing parts as required
● Providing support, including procedural, documentation
● Following diagrams and written instructions to repair a fault or set up a system
● Running network applications to support systems and users
● Supporting new applications
● Responding within agreed time limits to call-outs
● Working continuously on a task until completion (or referral to third parties, if appropriate)
● Prioritizing and managing several open cases at one time
● Rapidly establishing a good working relationship with other professionals (e.g., contract businesses)
in order to make necessary repairs
● Testing and evaluating new technology
● Conducting electrical safety checks on computer equipment

Personal Information
Date of Birth: 18th July, 1971
Gender: Male
Status: Married
Wife Name: Mrs. Mary Grace Poe
Contact Address: 156 Salazar St. Parada, Valenzuela City Philippines 1442
Contact No.: +63 915 529 0076 (mobile Philippines)
No. of Children’s: 3