MM 642 Quality Assurance in Metallurgy Lecture ISO 9000:2000 Definition of Quality Concept of Quality Simply, quality refers to one or more desirable characteristics that a product should possess. (Quality is inversely proportional to (unwanted) variability What is Quality Assurance ? + Its the degree to which a set of inherent characteristics fulfils requirements + "Fess for use” + Qualityis excellence that is beter than a minimum standard + "Conformance to requirements" rset acide implemented iin the quay sae ta can be 1+ at assurance ia sytom for evlating performance, eve ofthe quay ofa poducComponents of Quality Assurance Quality assurance ‘ualty Assurance: Quality assurance isa wide ranging concept covering all matt that individually or collectively influence the quality of a product. ‘Qualty assurance canbe divided into major area: development, quality contro, production, distribution, and inspections. Quality assurance vs quality control Quality Control 50.9000 defines quality control as "A part of quality management focused on falling quality requiements” tis that part of @A concerned with sampling, specification & testing, ocumentation & release procedures which ensure that the necessary & eleva tests are performed & the products released for use only after ascertaining t's uallyDifference between QA and QC Onis satctaciteslorennung qn QO 6 ast aco for nau aly ina reersny aie pote eee, adhe ahve mn eg (ns a marapet toa, (2c a comet ot (sine airy one arc deat i odie Guay sara ert, areal ‘On sins to proventdtct wana oc on the processes to mane te post hie peace ually proses. Tart prceses 0a Gols dot ‘ieewnen pos sbeng soos “Te gol of fo ety deat ste pr Preventon of aaly potions ough lane fra ystrat aceites eigenen. tain he roduc guy, toons on 2 iat cont ususy ne raspansiy of ‘Som tions ihe ecu ior dece, protic eapars eter gulty aera, Quality Assurance Activities + Implementation of OMS. + Cont update and revision of OMS docu + Condvct noma Audit and coornates wth ISO carified body for ertieation| CCoorinte with cent for extemal hid party audits Ninian and conl ho Manual and SOPIVSIW ten Practcos ‘Second party audi of venders ad subcontractors Proparaton of documentaton and Qvaly relatos procedures Conducts Qualty Rview Mectog view and analyze customer complaints and ctor re-occuring probloms inthe proc Functions of quality assurance |-To sinsain tandarde &specfeston rl ow mater teing methods & finished produc production facies, degnngo Ln rats to rodut qty tinue Uoule shooting ining Qulty onal persone To roduce formation tat secre, ell nd aeequte fo the icended purpose. 1 Eahating performance, serve, of the gusty of product pins» ate, andar Quality Control Activities + To carry out stage and final Inspections & preparation of associated reports. + Client and Customer cordination and handling + Material inspection during receiving and before issuance to fabrication, + Welding control and monitoring of repair rates + Supervision of non-destructive testingQuality Control and Quality Assurance Sesame peered Pasadena Sony coo are Prodatericoreted, = Poco Quality Cost Preventing, detecting and desing with defects cause cons that are called quality costs or ass of quality ‘leat coats be broki dovnints four broad roi. (0) Prevention Cont + Product proves design + Proce conto. + Bornin th oto he tt ot of compet damage in ein cost of {ae and te cot of wareny dae + Training + Quality data acquis and analysis Quality Characteristics Every product possesses a number of properties that jointly describe w the user or consumer thinks of as quality. These properties are know? quality characteristics. For example, yield strength of automotive component is known to be on its important quality characteristics Quality Cost (Continued) £2) Appraisal Cost: + Inspection and et of incoong materia. + Produetnapetion and tet. + Material and sevies consumed. + Matntaining accuracy of est equipment. (2) Interna failure Costs + Scone + Rework + RetestQuality Cost (Continued) aire analyis + Ye Toses + Dovengrading/ spacing (4) External file cote: + Complaint ausiment + Rotuned produc/mateial + Linki cots Bxemal costs