Roseanna Bretoi

3602 W Ruth Ave. Phoenix, AZ 85051| 602.299.1284|

roseannabretoi@gmail.com

Summary

Detail oriented project manager, highly motivated individual focused on getting things done. Strong
interpersonal skills, superb oral communication skills: adept at active listening and a natural problem
solver. Award-winning team building, customer service and multi-function management skills. A
flexible team player who views challenge as opportunity.

EDUCATION

Arizona State University | Tempe, AZ

B.A. in Organizational Leadership/Project Management Prominent Coursework: Project Management

Arizona State University | Tempe, AZ

W.P. Carey School of Business
Certificate Applied Business Data Analytics

Experience
Store Support Lead | Kohl’s | November 2022-Present
• Organise, support and process all steps in the associate lifecycle
• Responsible for maintaining and resolving in store technology resources and tools
• Evaluates and assesses workforce needs, able to lead work efforts, and direct team members
• Communicate and guide store issues through resolution
• Timely execution of store payroll, cash office, and supply orders
• Support store as needed with additional workload
• Effectively communicate with store executives about upcoming projects for the store,
scheduling staff appropriately and maintaining monthly budget of payroll based on sales and
corporate funded projects

E-Commerce Supervisor| Fry’s | July 2019 – October 2021

• Exceed productivity standards
• Top 5 in the division in wait time
• Top 3 in the division in ready-by time
• excel in building an award-winning e-Commerce team
• Exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
Senior Specialist New Member Solutions | USAA INSURANCE | May 2014-May 2016
• Determine eligibility within the company and setup new memberships based on specific
company guidelines
• Identify member needs and provide solutions based on conversation cues and life events from
the member.
• Facilitate our members’ financial security by soliciting and closing on the sale of a suite of
products and services for each member based on their needs
• Obtained NASD Series 7 General Securities Representative license
• Obtained NASD Series 63 Uniform Securities Agent State Law license

FIELD REVENUE OFFICER III | ARIZONA STATE DEPARTMENT OF REVENUE | DECEMBER 2013-
MAY 2014
• Collect seriously delinquent tax liabilities by contacting taxpayers throughout the state via field
visits to their homes, place of employment, and/or business.
• Negotiate compromises of tax liabilities and recommending jeopardy assessments. The seizure
and sale of taxpayer's assets to satisfy delinquent tax liabilities as well as inventorying assets.
• Promote voluntary compliance through impartial use of administrative enforcement.
• Research tax compliance on the automated account management system Business Re-
engineering Integrated Tax System (BRITS).

COLLECTION UNIT MANAGER | VIKING CLIENT SERVICES | MAY 2003-September 2013

• Advise collectors on compliance with applicable codes, laws, regulations, or standards

• Manage staff, preparing work schedules and assigning specific duties
• Managed up to 22 direct reports while continuously exceeding a monthly goal of over 1 million
• Created and monitored performance steps of underperforming collectors to ensure increased
results
• Successfully mentored collectors to become management
• Submitted weekly forecasted numbers to upper management and clients and consistently came
in on or above target.

COLLECTOR | VIKING CLIENT SERVICES | JUNE 199-MAY 2003

• Arrangement of debt repayment with available options based on customer financial needs
• Advise customers of necessary actions and strategies for debt repayment
• Skip tracing specific location software and through internet efforts
• Managed files for Chase, Bank of America, Wells Fargo and Capital One Visa/Mastercard and
lines of credit
• Followed FDCPA while maintaining a high collection standard