Cynosure Starlux 500 Palomar Technical Service Manual

Technical Service Manual StarLux500
StarLux500™
PULSED LIGHT AND LASER

SYSTEM
TECHNICAL
SERVICE
MANUAL
Document Part Number 5500-0000 Revision X1
Manufactured by:
Palomar Medical
82 Cambridge Street
Burlington MA 01803 USA
Toll Free 800-725-6627
Tel. 781-993-2315
Fax 781-993-2340
Email: customer_service@palomarmedical.com
www.palomarmedical.com
Header Page P/N 1500-0018 rev X1

Chapter 1 Safety
1.1 Safety Scope 1-2
1.2 Training 1-2
1.3 Safety Overview 1-3
1.4 General Safety 1-4
1.5 Room Safety 1-4

1.5.1 Electrical Safety 1-5
1.5.2 Fire Safety 1-5
Chapter 1 P/N 5500-0000 rev X2 1-1

1.1 Safety Scope
This manual is designed to help technically qualified personnel of Palomar

Medical Products and authorized distributors to repair and maintain the
StarLux™500 Pulsed Light and Laser System.
This manual contains functional descriptions of the StarLux500, as well as

diagrams, schematics and parts lists. This information, which Palomar considers
proprietary, is not intended for use by, or disclosure to, anyone not associated
with Palomar Medical Products.
1.2 Training
Service personnel should:
a) Have a thorough understanding of how the StarLux500 is used for

treatments.
b) Be completely familiar with the Operator's Manual provided with

the StarLux500 System.
c) Have knowledge of analog and digital electronics.
Extent of Service:
Troubleshooting should normally be to the subassembly level.

Groups of components, rather than individual components, should
be replaced in order to retain factory adjustment of functional
subsystems.
Chapter 1 P/N 5500-0000 rev X2 1-2

1.3 Safety Overview
The Palomar StarLux500 is an electro-optical device intended for safe and

reliable hair reduction, pigmented lesion treatment, leg vein treatment, acne
treatment, deep tissue heating, and soft tissue coagulation. Personnel operating
and maintaining the StarLux500 should be familiar with the safety information
provided in this section.
Palomar assumes no liability whatsoever for any damage or injury resulting from
an application of a product which is not in strict accordance with the instructions
provided with the product. Palomar also assumes no liability for any damage or
injury arising as a result of user error or mistake, including but not limited to
injury arising from user’s lack of qualification to administer the treatment in the
individual circumstances, or as a result of errors or mistakes committed by such
user who would otherwise be considered as having the necessary professional
skills to apply such treatment.
Read the Installation and Operation Instructions thoroughly before connecting the
base system and chiller unit to the main power connection prior to use. The
system must be set, regulated and used in accordance with the instructions for use
listed in the handpiece appendices. Failure to observe usual safety precautions
may present a risk of hazardous exposure to laser or pulse light radiation.
All persons operating the StarLux500 System or in the vicinity of the system must be
aware of the potential hazards of the system output and should take the proper
safeguards as described in the Operator’s Manual. Be certain all personnel carefully
review the safety precautions pertaining to the Palomar StarLux500 System. Only
authorized individuals with appropriate safety training and knowledge should operate,
assist in the operation of, or provide maintenance/service to the system. One person
should be assigned to be responsible for system controls during the procedure. High
voltages are present inside the StarLux500 System, and any pulsed-light or laser
emitting device can cause injury if used improperly. Personnel who work with
pulsed light and laser sources should always be aware of the possible dangers and
should take the proper safeguards as described in the operator’s manual.
The Palomar StarLux500 System is an “eye-safe” device when operated

properly, however, as with any laser and pulsed light device, never look
directly at the light output. During treatments, all persons must wear
protective eyewear to protect against possible eye damage.
No one other than Palomar Medical authorized personnel may service inside
the protective covers of the StarLux500 System. Dangerous voltages are
present inside the system. Maintenance should be performed by the operator
30 minutes after the system is shut down and disconnected from power.
Performing maintenance procedures with the system while it is powered up or
before 30 minutes from disconnecting the system, may be hazardous to the
operator and destructive to the system.
Chapter 1 P/N 5500-0000 rev X2 1-3

1.4 General Safety
• Delivering excessive energy to the treatment site may cause thermal damage to the skin,
resulting in superficial damage to the skin, crusting, skin redness, hypopigmentation or
hyperpigmentation.
• Consumer safety is assured by a well-trained staff.
• Consumer education is also important and information about the nature of the treatment
should be provided.
• Never look directly at the light coming from the distal end of the handpiece as this may
cause eye injury.
• Never direct the laser or pulsed light at anything other than the targeted area.
• Never point the handpiece so that it discharges into free space. Make sure it is pointed
at, and in full contact with, the treatment site during treatment or when performing test
spots.
Warning
Do not submerse the handpiece in any solution. Submersing the handpiece may cause a
hazardous condition for the user and possibly the consumer. Submersing may also cause the
system to malfunction. Apply disinfecting or cleaning solution to wipes or gauze pads to be
used on the handpiece. If the handpiece becomes submersed in fluid or leaks any cooling
water, discontinue use of the handpiece immediately and call Palomar for replacement.
Do not use the handpiece if it is cracked, the sapphire lens missing, cracked, or burned.
1.5 Room Safety
• Identify the treatment room clearly.

• Restrict entry to the treatment room when the system is in use. Allow access to the
treatment room only to those personnel both well trained and essential to the procedure.
• When the system is not in use, ensure that it is rendered inaccessible to unauthorized
personnel. Remove the key to disable the unit.
• Make sure that all personnel are familiar with the system controls and know how to shut
down the system instantly.
• Block all appropriate windows, etc. to prevent light from escaping the treatment room.
1.5.1 Electrical Safety
Chapter 1 P/N 5500-0000 rev X2 1-4

• The electrical safety hazard of any laser and pulsed light system cannot be ignored or taken
lightly. Although the Palomar StarLux500 System has many safety features in it’s design,
certain precautions must be observed.
• It is possible for the high voltage components to retain a charge even after the system
has been turned off. Therefore, no part of the exterior housing of the main system or
handpiece should be removed except by trained and authorized technicians.
• This may expose personnel to dangerous high voltages and potentially dangerous light
radiation. Only a qualified Palomar Service Representative must perform any service
requiring access to the interior of the instrument. To contact a Service Representative, dial
toll free 1-800-PALOMAR or 1-781-993-2315.
• Customer Service Email: customer_service@palomarmedical.com
1.5.2 FIRE SAFETY

The potential for fire hazard exists because of the nature of light treatment. The
absorption of emitted energy, no matter how brief, may raise the temperature of any
material. This phenomenon is the basis of many useful medical and surgical applications;
it is also the reason that these applications often require precautions against the risk of
igniting combustible materials in and around the treatment area.
When the Palomar StarLux500 System is used, the following precautions should be
taken:
• Anesthetics administered must be approved as non-flammable.
• Ensure that the system and ancillary equipment are working properly before beginning
a procedure.
• Never direct the light output at anything other than the intended treatment site,
especially at reflective objects such as metal surgical instruments.
• Be certain the footswitch is clean and working properly. Place the footswitch where it
will not be mistaken for another piece of equipment.
• Exercise particular care in the use of oxygen. The presence of oxygen can accelerate the
combustion of any flammable material.
• Avoid using combustible materials, such as gauze and drapes, in the treatment area. When
they are required, these materials may be made fire-retardant by keeping them moist with
water or saline. Clothing should be kept well away from the area of treatment.
• Know the location and operation of the nearest fire extinguisher.
• Always turn off the system and remove the key when ever possible. This will prevent
accidental light emissions.
Chapter 1 P/N 5500-0000 rev X2 1-5

Chapter 2 Overview
2.1 Introduction 2-2
2.2 System Specifications 2-3
2.3 Theory of Operation 2-4

2.3.1 General Description 2-4
2.3.2 Sequence of Operation 2-4
Chapter 2 P/N 5500-0000 rev X2 2-1

2.1 Introduction
The Palomar StarLux™500 Pulsed Light and Laser System is designed, by attaching
multiple treatment handpieces, to deliver pulses of broadband incoherent light or laser light
to a predetermined target site. The Palomar StarLux500 System is specially developed for
permanent hair reduction, pigmented and vascular lesion treatment, leg vein treatment, acne,
fractional soft tissue coagulation, fractional skin tightening through soft tissue coagulation,
and other clinical applications.
The Palomar StarLux500 System is user friendly, allowing the treatment provider to select
output fluence (J/cm2) and pulsewidth (ms). This enables the user to safely perform
treatments on skin types I-VI as indicated in Starlux Treatment Guide.
The system is housed in a protective cabinet with includes the connection to an external
cooling unit. Delivery of the energy to the treatment site is through a handpiece that contains a
cooled sapphire window.
Light is directly administered to the treatment area by placing the handpiece window in
contact with the skin and pressing an attached footswitch in conjunction with pressing the
handpiece trigger button. There is also an option to deliver light pulses by pressing the
footswitch only.
The “Cooltip” supplies contact cooling to the skin during treatments, this minimizes the
potential for skin damage and allows for higher fluence during treatment.
Chapter 2 P/N 5500-0000 rev X2 2-2

2.2 Palomar StarLux500 System Specifications
Item Description
System Type Class I Equipment, Type BF, applied part (CE Approval)
Class II Medical Device (USA)
Pulsed Light Class IIb (EC Community)
Class IV Laser (Lux1064TM and Lux1540 TM Fractional Handpiece only-USA)
Wavelength 400nm - 1540nm (Handpiece Specific)
Spot Size Handpiece Specific
Pulsewidth Handpiece Specific
Fluence Handpiece Specific
Light Delivery Flashlamp or Laser within the handpiece (Handpiece Dependent)
Repetition Rate Handpiece Specific
Actuator Footswitch and/or Handpiece trigger
Voltage 100 - 240VAC, 50/60Hz

Max Power Input 1000VA (Base Unit)
650VA (Cooling Unit)
1650VA (Total System)
Operating Temperature: 15-28° C (55-80° F)

Environment Humidity: 0 to 40%
Transport/Storage Temperature: 0-50° C (32-124° F)

Environment Humidity: Below 80%
System Cooling Cooling system for flashlamp

Cooling system for sapphire
Dimensions Base Unit: 19” (48 cm) L x 11” (29 cm) H x 14” (36 cm) D
Cooling Unit: 10 “ (27 cm) L x 15” (38 cm) H x 16” (41 cm) D
500 Cart: 22 “ (58 cm) L x 30 “ (78 cm) H x 22 “ (58 cm) D
Weight Base Unit: 55 lbs. (25kg)

Cooling Unit: 33 lbs. (15 kg)
500 Cart: 55 lbs. (25 kg)
Chapter 2 P/N 5500-0000 rev X2 2-3

2.3 Theory of Operation

2.3.1 General Description:
The StarLux500 system uses Analog and Digital Logic Circuits, a Microprocessor and
Software, High Voltage, and Flashlamp or Laser to create pulses of light for treatment.
The system can operate with input voltage range 85VAC to 265VAC 50Hz/60Hz. The
system’s internal power supply adjusts to the incoming line voltage.
The system contains sub-assemblies as described below:
1. External Cooling Unit, Provides cooling for the CoolTip in the handpiece, monitors
the water flow and temperature of the lamp and Cooltip loops.
2. TEC module (3 Dual Chamber TEC’s) within the cooling unit generates cooling for
the Cooltip.
3. Display Module, Contains the Main Processor, interconnect board and display screen.
4. Power Supply Module, provides the DC voltage to operate the System, Lamp
Controller and Thermocontroller boards.
5. Handpiece, provides the light to the target tissue and contact cooling. All calibration
data stored in handpiece.
2.3.2 Sequence of Operation:
2.3.2.1 A power cord is connected to both the base unit and external cooling unit, a handpiece
is connected and in the holster, and the coolant reservoir is full. Turn the main power switch on
the cooling unit and then the base unit. AC voltage is then applied to the Power Factor
Controller Board. This converts the base unit input voltage to supply 390VDC to the capacitor
charging circuit and Thermocontroller board. This board supplies 12VDC and 6VDC to all
boards and the display module. A “Menu/Next” screen will be displayed. (screen 1)
Screen 1 Screen 2
The system will read the EEprom information from the handpiece, the software will
determine the type of handpiece installed and then load the proper parameters for the
handpiece. (screen 2) If a handpiece communication error is detected during this time, it
will be displayed on the screen. Otherwise, the system will proceed to key switch screen.
Chapter 2 P/N 5500-0000 rev X1 2-4

2.3.2.2 With the key switch in the off position, the ‘turn key’ symbol will be displayed on
the touch screen panel. Note that the colored band at the top of the screen is the same color
as the handpiece installed. (screen 3).
Screen 3 Screen 4
2.3.2.3 When the key is turned to the “ON” (clockwise) position, the microprocessor will
check all operating systems for voltages or other faults and the cooling module power will
then switch on. As the system continues to power up, checks for water flow and
temperature will also take place. The lamp will start simmering. (screen 4)
Screen 5 (Cool Down)
2.3.2.4 If the system does not have any immediate faults, the “Cool Down” screen with
the hourglass symbol will be displayed.(screen 5) The cooling module is now fully
operational and if there are any faults not recognized during the system startup test, they
will be displayed now. The coolant reservoir holds about 350cc of cooling fluid. It is 2
chamber tank separated for the Cooltip loop and the Lamp loop.
Lamp Loop Cooling: If the lamp loop temperature is 35˚C or higher, the fans run at
100% speed. If the lamp loop is under 30˚C, then the fans will run at 80% speed. Two
Thermisters (Lamp & Cooltip) monitor the water temperature and must be within 4˚C of
each other. Lamp Water flow is >1.9 LPM. The Pressure switch is rated at 65 PSI and
will open if the pressure rises above this point.
Chapter 2 P/N 5500-0000 rev X1 2-5

CoolTip Cooling: A TEC module provides the cooltip cooling. Cooltip Water flow is
>0.45 LPM. The Pressure switch is rated at 65 PSI with a bypass circuit to prevent damage
if water flow is blocked. The “hourglass” may be displayed above the thermometer symbol
on the left side of the display screen. During this mode, the cooltip temperature is being
monitored while the TEC module is cooling the water and the hourglass symbol will stay
on until the water temperature is 15˚C (59˚F). This should occur within 7 minutes. If the
room temperature is above 22˚C (72˚F) or the system has been operating for a long period
of time and then shut off, it may take longer for the cooltip temperature to reach 15˚C. The
system will not go into the “Ready” mode until the hourglass is gone from the screen.
(screen 5) The Starlux must be in Ready mode in order for a handpiece to pulse.
Screen 5 (Ready Mode)
2.3.2.5 From the “Ready” screen, the user can select pulse width (ms), fluence (J/cm2), and
repetition rate (Hz) up to the maximum parameters for the handpiece. For questions about
handpiece or system information (ie. hp shot count or system software version), select the
question mark button and choose Handpiece or System. (screen 6 and 7) Select ‘Back’
button to return to your previous screen or to exit back to the Ready screen.
Screen 6 Screen 7 (System Information)
2.3.2.6 For complete system operation please see Chapter 4 of StarLux500 Operator’s Manual.
Chapter 2 P/N 5500-0000 rev X1 2-6

Chapter 3 Troubleshooting
3.1 Fault Codes 3-2
3.1.1 Non Error Code Faults 3-14
Chapter 3 P/N 5500-0000 rev X2 3-1

3.1 Fault Codes

Verifer StarLux System Faults
Error Code Possible Cause Customer Correction Detailed Troubleshooting
1. Check +12vdc at J3
interconnect board. (11.4 to
12.6vdc.) If not in range,
1. Restart system. replace Large Condor
2. If problem still exists, try (GSM28-12) power supply on
another handpiece. ThermoController bd assy.
Internal Voltage 3. Call Palomar Service. 2. If voltage ok, replace display
001- 1 exceeded limits. module.
1. Check +5vdc from Voltage
1. Restart system. If problem Regulator Bd Assy to System
still exists, try another Interconnect Bd. Assy. J4 pin
handpiece. 9.
2. Turn off power switch at 2. If +5 is supplied to Display
the back of the system. Module, let system sit in
Let system cool off for 5 keyswitch mode while
minutes. monitoring +5v.
Internal Voltage 3. Restart system. 3. If the +5v shuts off, call
001- 2 exceeded limits. 4. Call Palomar service. Palomar service.
001- 3 Not used. Not used. Not Used.
1. Using System Debug
Software, Check Cabinet
Temperature Sensor for
1. Restart system. correct operation.
2. Ensure that air intake and 2. If temperature is wrong, ensure
exhaust are not that the System Interconnect
obstructed. board is properly mounted and
o
System Cabinet 3. Cool room down below 80 the connector is fully
temperature exceeds F. Let system cool down. connected to the Interface
001- 4 allowable limit. 4. Call Palomar service. board.
1. Shut down system and
Handpiece is reconnect handpiece
disconnected from 2. Try another handpiece. 1. Check wiring on handpiece.
001- 5 the system. 3. Call Palomar service 2. Check wiring J4 interface board.
1. Install Remote Interlock
Remote Interlock Connector in back of the
Connector not system. 1. Check Remote Interlock harness
001- 6 plugged in. 2. Call Palomar Service. and connector.
1. Turn off the power switch 1. Check EMO harness and

at the rear of the system. connector.
2. Release Emergency stop 2. Check EMO switch.
button by turning red knob Sw Closed = System On.
clockwise in same (button pulled out)
direction as arrow. Sw Open = System Off.
Emergency stop 3. Restart system. (button pushed in)
001- 7 button is pushed in. 4. Call Palomar service. 3. Verify board revision.
Chapter 3 P/N 5500-0000 rev X2 3-2

1. Verify +12vdc is supplied from

Small Condor power supply
(GSM7-12) on ThermoController
bd.
1. Restart system. 2. Replace power supply.
Internal Voltage 2. Try another handpiece. 3. Replace display module.
001- 8 loaded down. 3. Call Palomar service. 4. Verify all cable connections.
1. Check Hand piece for water leak
or condensation.
2. Check Hand piece for shorted
Water leak in 1. Try another handpiece. water leak sensor.
001- 9 handpiece. 2. Call Palomar service. 3. Replace handpiece.
1. Check Umbilical wiring.
2. Check handpiece board
Wiring came loose in 1. Try another handpiece. connectors.
001- 10 handpiece. 2. Call Palomar service. 3. Replace handpiece.
Internal Voltage 1. Try another handpiece.
001- 11 loaded down. 2. Call Palomar service. 1. Replace handpiece.
A Critical error
occurred within the 1. Restart the system. 1. Replace power supply module.
001- 12 PFC power supply. 2. Call Palomar service. 2. Call Palomar service.
A Critical error
occurred within the
ThermoController 1. Restart the system. 1. Replace power supply module.
001- 13 power supply. 2. Call Palomar service. 2. Call Palomar service.
System Handpiece 1. Monitor thermistor temperature
Cooltip thermal readings. Temperatures should
o
sensor disconnected be within 4 C of each other.
or temperature 2. Check connection to Handpiece
between two 1. Let the system cool down. Loop Thermistor. Verifiy
thermistors greater 2. Restart the system. Thermistors are good and at
o
001- 14 than 4 C. 3. Call Palomar service. same values.
1. Monitor thermistor temperature
System Flashlamp readings. Temperatures should
o
thermal sensor be within 4 C of each other.
disconnected or 2. Check connection to Flashlamp
temperature between 1. Let the system cool down. Loop Thermistor. Verify
two thermistors 2. Restart the system. thermistors are good and at
o
001- 15 greater than 4 C. 3. Call Palomar service. same values.
1. Check Fan wiring and connector.
Internal 2. Ensure Fans are free moving.
ThermoController 3. Replace fan assembly.
driver circuitry has 1. Restart the system. 4. Check ThermoController board.
001- 16 excessive current. 2. Call Palomar service. 5. Replace power supply module.
Internal 1. Check TEC resistance.
ThermoController 2. Check TEC wiring.
driver circuitry has 1. Restart the system. 3. Check ThermoController Board.
001- 17 excessive current. 2. Call Palomar service. 4. Replace TEC module.
1. Measure +24vdc on
Internal Voltage 1. Restart the system. ThermoController board.
001- 19 loaded down. 2. Call Palomar service. 2. Replace power supply module.
Chapter 3 P/N 5500-0000 rev X2 3-3

1. Let the room cool down

o
below 80 F.
2. Ensure that the system
has adequate space for air
flow. Make sure that there 1. Check Lamp temperature with
are no air restrictions or Debug Software.
blocked vents Let the 2. Check Heat Exchanger Fans
system cool down. operation.
3. Restart the system. Let 3. Check water flow rate.
Internal Lamp Cooler system run without 4. Check flashlamp water sensor.
temperature is emitting light for 2 minutes. 5. Check ThermoController.
o
001- 20 beyond 50 C. 4. Call Palomar service. 6. Replace power supply module.
1. Verify rear fluid bypass
jumpers are connected
properly. 1. Check handpiece water flow
2. Fill reservoir with Palomar rate.
fluid. 2. Check handpiece flow switch.
3. Ensure handpiece is Sw Open = No Flow
properly seated. Sw Closed = Flow
Handpiece cooltip 4. Change water filters. 3. Replace handpiece flow switch.
water flow is 5. Try another hand piece. 4. Check wiring.
001- 22 restricted/low. 6. Call Palomar service. 5. Replace Cooling Module.
1. Check reservoir level verify
1. Fill reservoir with Palomar filled with water.
Water Level is too fluid. 2. Check for leaks.
001- 23 low. 2. Call Palomar service. 3. Check water level switch.
1. Verify rear fluid bypass
jumpers are connected
properly. 1. Check flashlamp water flow
2. Fill reservoir with Palomar rate. .
fluid. 2. Check flashlamp flow switch.
3. Ensure handpiece is Sw Open = No Flow
properly seated. Sw Closed = Flow
4. Change water filters. 3. Replace flashlamp flow switch.
Flashlamp water flow 5. Try another handpiece. 4. Check wiring.
001- 24 is restricted/low. 6. Call Palomar service. 5. Replace Cooling Module.
1. Check HP temperature with
1. Ensure that the system Debugger Software.
has adequate space for air 2. Check Chiller cooling
flow. Make sure that there performance.
are no air restrictions or 3. Check Heat Exchanger Fans
blocked vents operation.
2. Let the system cool down. 4. Check water flow rate.
3. Restart the system. Let 5. Check handpiece water
Internal Chiller system run without sensor.
temperature is emitting light for 2 minutes. 6. Check ThermoController.
o
001- 25 beyond 50 C. 4. Call Palomar service. 7. Replace cooling module.
A Critical error
occurred within the
LampController 1. Restart the system. 1. Replace power supply module
001- 26 power supply. 2. Call Palomar service. 2. Call Palomar service.
1. Restart the system. 1. Verify LampController has

2. Try different operating set latest revision.
Lamp Current points. 2. Replace power supply module.
001- 27 exceeds limits. 3. Call Palomar service. 3. Call Palomar service.
Chapter 3 P/N 5500-0000 rev X2 3-4

1. Restart the system. 1. Verify LampController has

2. Try different operating set latest revision.
Lamp Energy points. 2. Replace power supply module.
001- 28 exceeds limits. 3. Call Palomar service. 3. Call Palomar service.
1. Check for intermittent PFC
Temperature errors.
2. Check PFC/Charger for
latest revs.
3. Replace power supply
Internal PFC 1 Restart the system. module.
001- 42 Operating State error. 2 Call Palomar service. 4. Call Palomar service.
1. If AC is within 90Vac to
Verify AC input is 250Vac, restart the
within 90Vac to system. 1. Check PFC/Charger Board.
001- 43 250Vac. 2. Call Palomar service. 2. Replace power supply module.
Internal PFC output
voltages exceeds 1. Restart the system. 1. Check PFC/Charger Board.
001- 44 400Vdc +/- 10v. 2. Call Palomar service. 2. Replace power supply module.
flow. Make sure that there
are no air restrictions or
blocked vents.
2. Let the system cool down.
3. Restart the system. Let
system run without 1. Check all connections to PFC
PFC temperature emitting light for 2 minutes. board.
o
001- 45 exceeds 70 C. 4. Call Palomar service. 2. Replace power supply module.
blocked vents.
2. Let the system cool down. 1. Verify that temperature sensor
3. Restart the system. Let is steady and reading at
Discharge resistor system run without normal voltage. If abnormal or
temperatures exceed emitting light for 2 minutes. unsteady, replace power
o
001- 46 120 C. 4. Call Palomar service. supply module.
1. Check Charger voltage output.
Internal Charger Voltage should be less than
voltage exceeds 1. Restart the system. 410vdc.
001- 47 limits. 2. Call Palomar service. 2. Replace power supply module.
Chapter 3 P/N 5500-0000 rev X2 3-5


blocked vents.
2. Let the system cool
system run without
Internal Charger emitting light for 2 minutes 1. If temperature is unstable or
temperature exceeds down. operating abnormally replace
o
001- 48 70 C. 4. Call Palomar service. power supply module.
Internal Charger 1. Verify PFC/Charger has latest
voltage exceeds 1. Restart the system. revs.
001- 49 limits. 2. Call Palomar service. 2. Call Palomar service.
Internal Charger 1. Let the system cool down. 1. If temperature is unstable or

temperature sensor 2. Restart the system. operating abnormally, replace
001- 50 disconnected. 3. Call Palomar service. power supply module.
1. Let the system cool down
Internal Charger for 5 minutes. 1. If temperature is unstable or
temperature sensor 2. Restart the system. operating abnormally, replace
Internal
001- 52 Operating State error. 2. Call Palomar service. 2. Call Palomar service.
1. Check/replace water filters.
2. Check for kinked hoses
1. Verify rear fluid bypass 3. Check/replace handpiece loop
jumpers are connected pressure switch.
properly. Sw Closed = Pressure OK.
2. Ensure handpiece is Sw Open = Pressure too high.
Handpiece coolptip properly seated. 4. Verify Cooling Module is at
water pressure is 3. Change water filters. latest revisions.
001- 53 high. 4. Try another handpiece. 5. Replace cooling module.
1. Check/replace water filters.
2. Check quick connects on heat
exchanger.
3. Check for kinked hoses.
4. Check/replace flashlamp loop
1. Verify rear fluid bypass pressure switch.
jumpers are connected Sw Closed = Pressure OK.
properly. Sw Open = Pressure too high.
2. Ensure handpiece is 5. Check for blocked water
properly seated. fittings.
3. Change water filters. 6. Verify Cooling module is at
Flashlamp water 4. Try another handpiece. latest revisions.
001- 54 pressure is high. 5. Call Palomar service. 7. Replace cooling module.
1. Check current to pump.
Internal 2. Check pump wiring.
ThermoController 3. Check ThermoController
driver circuitry has 1. Restart the system. Board.
001- 55 excessive current. 2. Call Palomar service. 4. Replace power supply module.
Internal
001- 56 communication error. 2. Call Palomar service. 2. Call Palomar service.
Chapter 3 P/N 5500-0000 rev X2 3-6


blocked vents.
2. Let the system cool down.
3. Restart the system and let
ThermoController it run without emitting light 1. If temperature is unstable or
temperature sensor for 2 minutes. operating abnormally, replace
blocked vents.
3. Restart the system and let
ThermoController it run without emitting light 1. If temperature is unstable or
temperature exceeds for 2 minutes. operating abnormally, replace
o
Internal 1. Monitor 24Vdc on
ThermoController ThermoController. If too high,
voltage exceeds 1. Restart the system. then replace power supply
001- 59 limits. 2. Call Palomar service. module.
1. Monitor input voltage from
Internal voltage to PFC. If greater than 410Vdc
ThermoController 1. Restart the system. then, check PFC output.
001- 60 exceeds limits. 2. Call Palomar service. 2. Replace power supply module.
Internal
LampController 1. Restart the system. 1. Replace power supply module
001- 61 Operating State error. 2. Call Palomar service. 2. Call Palomar service.
Internal
LampController 1. Restart the system. 1. Replace power supply module.
001- 62 Communication error. 2. Call Palomar service. 2. Call Palomar service.
1. Restart the system.
001- 63 Simmer Error. 2. Call Palomar service. 1. Replace power supply module.
2. Try another handpiece. 1. Replace handpiece.
001- 64 Simmer Error. 3. Call Palomar service. 2. Replace power supply module.
Internal
LampController 1. Restart the system.
voltages exceed 2. Try another handpiece. 1. Replace handpiece.
Internal
LampController 1. Restart the system.
voltages exceed 2. Try another handpiece. 1. Replace handpiece.
2. Try different operating set
points.
Lamp Current 3. Try another handpiece. 1. Replace power supply module.
001- 67 exceeds limits. 4. Call Palomar service. 2. Replace handpiece.
The system is not 1. Restart the system. 1. Check High Voltage pins on
able to establish 2. Try another handpiece. connector.
001- 68 simmer. 3. Call Palomar service. 2. Replace handpiece.
Chapter 3 P/N 5500-0000 rev X2 3-7

Internal 1. Check Voltage on main

LampController capacitors. If voltages are low,
voltages exceed 1. Restart the system. 2. Check Charger output.
Internal 1. Check Voltage on main
LampController capacitors. If voltages are
voltages exceed 1. Restart the system. high, check Charger output.
blocked vents.
Internal system run without
LampController emitting light for 2 minutes 1. If temperature is unstable or
temperature exceed down. operating abnormally, replace
o
Internal
LampController 1. Let the system cool down. 1. If temperature is unstable or
temperature sensor is 2. Restart the system. operating abnormally.
001- 72 disconnected. 3. Call Palomar service. 2. Replace power supply module
Broken wire inside 1. Replace handpiece.
umbilical. High 2. Check/replace high voltage
voltage pin is pushed pins on the connection
out. Internal wiring 1. Replace the handpiece. assembly.
001- 73 disconnected. 2. Call Palomar service. 3. Replace connection assembly.
1. Verify Cooling Interlock cable
Internal wiring 1. Restart the system. is connected.
001- 74 disconnected. 2. Call Palomar service. 2. Replace power supply module.
Operating points. 1. Replace handpiece.
parameters exceeds 3. Try another handpiece 2. Install new compact flash card
001- 75 limits. 4. Call Palomar service. with software.
parameters exceeds 3. Try another hand piece. 2. Install new compact flash card
parameters exceeds 3. Try another handpiece. 2. Install new compact flash card
Operating 2. Try different operating set 1. Replace handpiece
parameters exceeds points. 2. Install new compact flash card
001- 78 limits. 3. Try another handpiece. with software.
Internal
Communications 1. Restart the system. 1. Replace power supply module.
001- 79 error. 2. Call Palomar service. 2. Replace display module.
1. Replace compact flash card
with new software.
System flashes at too 2. Replace display module.
001- 80 high Rep. Rate. (Hz) 1. Treat at slower speeds. 3. Replace power supply module.
Chapter 3 P/N 5500-0000 rev X2 3-8


1. Check for loose connections to
power supply module and
display module.
Internal PFC 1. Restart the system. 2. Replace power supply module.
001- 97 communication error. 2. Call Palomar service. 3. Replace display module.
Internal display module.
001- 98 communication error. 2. Call Palomar service. 3. Replace display module.
Internal display module.
LampController 1 Restart the system. 2. Replace power supply module.
001- 99 communication error. 2 Call Palomar service. 3 Replace display module.
001- 100 Not used. Not used. Not used.
1. Check for loose wiring in
display module.
2. Verify PFC/Charger has latest
Internal PFC 1 Restart the system. revision.
001- 102 communication error. 2 Call Palomar service. 3. Replace power supply module.
display module.
Internal 2. Verify PFC/Charger has latest
ThermoController 1 Restart the system. revision.
001- 103 communication error. 2 Call Palomar service. 3. Replace power supply module.
display module.
Internal 2. Verify PFC/Charger has latest
LampController 1. Restart the system. revision.
001- 104 communication error. 2. Call Palomar service. 3. Replace power supply module.
Chapter 3 P/N 5500-0000 rev X2 3-9


1 Ensure good hand piece power supply module and
connection. display module.
Internal System 2 Restart the system. 2. Replace power supply module.
001- 107 communication error. 3 Call Palomar service. 3. Replace display module.
1. Ensure good handpiece
connection.
Internal hand piece 2. Restart the system.
001- 108 communication error. 3. Call Palomar service. 1. Replace handpiece.
1. Ensure good hand piece
connection.
Internal hand piece 3. Try another handpiece
001- 109 communication error. 4. Call Palomar service. 1. Replace handpiece.
1. Ensure that the compact
flash card is inserted 1. Install new compact flash card
Internal compact properly. with software. Don’t swap CF
flash card access 2. Restart system. cards between systems.
001- 110 error. 3. Call Palomar service. 2. Replace display module.
display module.
Internal System 1. Restart the system. 2. Replace power supply module.
001- 111 communication error 2. Call Palomar service. 3. Replace display module.
Internal System 1. Restart the system.
001- 112 operating state error. 2. Call Palomar service. 1. Replace display module.
1. If display module recently
replaced verify revision of
Incorrect Internal power supply module
PFC software 1. Restart the system. 2. Replace display module.
001- 113 version. 2. Call Palomar service. 3. Replace power supply module.
1. If display module was recently
Incorrect Internal power supply module.
ThermoController 1. Restart the system. 2. Replace display module.
001- 114 software version. 2. Call Palomar service. 3. Replace power supply module.
1. If display module recently
Incorrect Internal power supply module.
LampController 1. Restart the system. 2. Rplace display module.
001- 115 software version 2. Call Palomar service. 3. Replace power supply module.
1. Check wiring for loose
connections in power supply
module and display module.
Internal System 1. Restart the system. 2. Replace power supply module.
001- 118 communication error 2. Call Palomar service. 3. Replace display module.
1. If the software was just
replaced verify revisions of
modules.
System 2. If a module was just replaced
Hardware/Software verify revision of softwar.e
versions are 1. Restart the system. 3. Replace software.
001- 119 incompatible. 2. Call Palomar service. 4. Replace display module.
Chapter 3 P/N 5500-0000 rev X2 3-10

1. If the software was just

replaced verify revisions of
modules.
Handpiece 2. If a module was just replaced
Hardware/Software verify revision of software.
versions are 1. Try another handpiece. 3. Replace software.
001- 120 incompatible. 2. Call Palomar service. 4. Replace display module.
Error occurred during 1. Restart the system.
001- 121 flashing. 2. Call Palomar service. 1. Contact Palomar Service.
001- 122 flashing. 2. Call Palomar service. 1. Contact Palomar Service.
The system delivered
energy to the 1. Restart system.
flashlamp that 2. Try another hand piece.
001- 123 exceeded limits. 3. Call Palomar service. 1. Contact Palomar Service.
current to the 1. Restart system.
flashlamp that 2. Try another handpiece.
The system delivered 1. Restart system. If problem
peak power to the persists,
flashlamp that 2. Try another hand piece.
peak power to the 1. Restart system.
001- 126 exceeded limits. 3. Call Palomar service 1. Contact Palomar Service.
Internal wiring module and display module.
became 1. Restart the system. 2. Replace power supply module.
001- 129 disconnected. 2. Call Palomar service. 3. Replace display module.
Internal wiring module and display module
became 1. Restart the system. 2. Replace power supply module.
001- 130 disconnected. 2. Call Palomar service. 3. Replace display module.
001- 131 flashing. 2. Call Palomar service. 1. Contact Palomar service.
001- 132 flashing. 2. Call Palomar service. 1. Contact Palomar service.
1. Replace handpiece.
2. Check/replace connection
1. Restart system. plate.
Internal Voltage 2. Try another handpiece. 3. Replace power supply module.
001- 133 loaded down. 3. Call Palomar service. 4. Replace display module.
Chapter 3 P/N 5500-0000 rev X2 3-11

1. Replace handpiece.
2. Check/replace connection
1. Restart system. plate.
Internal Voltage 2. Try another handpiece. 3. Replace power supply module.
001- 134 loaded down. 3. Call Palomar service. 4. Replace display module.
1. Monitor PFC temperature
sensors. If temperature is
1. Let the system cool down. unstable or operating
PFC temperature 2. Restart the system. abnormally, replace power
001- 135 exceeds limits. 3. Call Palomar service. supply module.
1. Using System Debug
Software, check that the
handpiece temperature is
o o
1. Cool down system for 15 between 10 & 50 C and
o o
minutes. remains between 10 & 50 C
2. Restart system. for 20 minutes.
3. Try another handpiece. 2. If temperature is wrong, the
1064 HP board 4. Call Palomar service. handpiece board needs to be
001- 138 temperature. replaced.
1. Verify that software CF
card is the latest revision.
2. If system is over s/n 15-
1873, the user may be
trying to install a
handpiece that is not 1. Install upgrades required for
allowed to be operated on the operation with the new
the system. handpiece type.
3. Call Palomar service. 2. Contact Palomar service.
001- 139 HP not supported.
1. Restart system.
2. Try another handpiece.
3. If problem re-occurs with 1. Restart system.
IR lamp controller did IR handpiece, call Palomar 2. If problem, re-occurs with IR
not receive a signal service. handpiece, replace handpiece.
001- 140 from the handpiece.
1. Restart system. 1. Restart system.
2. Try another handpiece. 2. Try another handpiece.
3. Call Palomar service. 3. Contact Palomar service.
001- 141 IR handpiece data.
1. Let system cool down for 5
minutes.
1. Verify the IR handpiece 2. Restart system.
internal cooling fan is 3. Verify the IR handpiece
operating. internal cooling fan is
2. Restart system. operating.
IR handpiece over 3. Call Palomar service. 4. Return IR handpiece for repair.
001- 142 temperature.
1. Verify a 1540 tip is

attached properly. 1. Remove the handpiece tip and
2. If problem re-occurs, re-install.
return handpiece for 2. Restart system.
Erbium HP Tip repair. 3. Contact Palomar service.
001- 143 Disconnected.
Chapter 3 P/N 5500-0000 rev X2 3-12

1. Install a supported 1540

handpiece tip. 1. Verify that a supported 1540
Erbium HP Tip Not 3. Call Palomar Service. 3. Return handpiece for repair.
001- 144 Supported.
1. Make sure the power cord
and serial communication
cable to the external chiller
are connected.
2. Verify the power switch to 1. Verify all connections to and
the chiller is on. from the chiller.
External 500 Chiller 4. Call Palomar service. 3. Contact Palomar service.
001- 145 Unit fault.
Chapter 3 P/N 5500-0000 rev X2 3-13

3.1.1 Non-Error Code Faults
Symptom Possible Cause Customer Correction

Blank Display or Voltage Regulator
Horizontal/Diagonal Lines overheating. 1. Turn off the power switch at the rear of the
across Display. system.
2. Let system cool down for at least 5 minutes.
3. Restart system.
4. If problem goes away, turn off the power
switch in the rear of the system when not in
use.
5. Replace Display Module and software.
Start.exe Software Error.

The start program has failed causing an internal system fault
1. The system will rebuild the files in about 15 minutes. Do not turn the system off at during this time.
2. If problem persists, replace Display Module and software.
The handpiece temperature is exceeding

parameters and the user is trying to operate the
footpedal while the hourglass is still present on
the screen. After releasing the footpedal, let the
system cool for 10 minutes. Do not turn the
Release Footpedal. system off. (symbol looks like a laptop)
The cool down time during normal operation and

room temperature can take up to 7 minutes.
Cool down could be longer if room temperature
o
Hourglass symbol above System is cooling is above 75 F.
Thermometer. down the handpiece. LuxIR handpiece may take up to 20 minutes.
Software Compact Flash Card error.

1. Verify the CF card is installed with the ridge of the card facing down.
2. If problem persists, replace Display Module and software.
System is randomly Replace Display Module and software.

Rebooting itself.
Display failure.
Chapter 3 P/N 5500-0000 rev X2 3-14

Verify that footpedal is securely connected to

Footpedal not back of system. Can also cut end of black hose
working or stops while inch with scissors and reconnect. If problem
pulsing hp. Starlux Air Switch or persists, check with Palomar Service before
Footpedal problem. replacing footpedal or system air switch.
Seen only on 1064 Lamp warning message after calibration. OK to
and 1540 continue using handpiece. The problem may have
handpieces. been the Calibration tip was loose (on Lux1540).
Note: Handpiece may begin failing next
calibration and require factory adjustments.
Screen displays a Remote Interlock is not connected or loose. This
Door opening and graphic will only appear while using a Lux1064 or
closing. Lux1540 laser handpiece.
Internal Flash Memory Corrupted – Software Error.

1. Leave StarLux on until Auto -Recovery is complete. System may reboot itself.
2. If the system does not recover after several minutes, try restarting the system.
3. If screen does not return to normal, replace Display Module and software card.
StarLux500 systems 1. External Cooling Module is not turned on.

2. Communication Cable not connected.
3. Check Cable Connection, restart system.
4. Replace the External Cooling Module.
Chapter 3 P/N 5500-0000 rev X2 3-15

Chapter 4 Service Procedures
4.1 Verification of Energy 4-2

4.1.1 Test Equipment Requirements 4-2
4.1.2 Verify Energy 4-2
4.1.3 Verification of Pulsewidth 4-2
4.2 Debug Software Operation 4-3

4.2.1 Main User Screen 4-3
4.2.2 System Controller Screen 4-4
4.2.2.1 Confirming System Cooling 4-4
4.2.2.2 Verifying Pump Operation 4-5
4.2.2.3 Verify Charge and Simmer 4-6
4.3 System Error Log Utility 4-7
4.4 Exporting the Error Log 4-8

4.4.1. Error Log Export 4-8
4.4.2 Printing Error Log 4-8
4.5 Clearing the Error Log 4-9
4.6 System Configuration Utility 4-9

4.6.1 Replacing the Display Module 4-9
4.7 Re-Entering System Information 4-10

4.7.1 Editing System Type/Serial Number 4-10
4.7.2 Editing Manufacture/Warranty Date 4-10
4.7.3 Clearing System Shot Count 4-11
4.7.4 Exiting System Utility Screen 4-11
4.8 HP Reader Utility 4-11

4.8.1 HP Reader Utility Screen 4-11
4.8.2 HP Serial Number and Shot Count 4-12
4.8.3 Exiting HP System Utility Screen 4-12
Chapter 4 P/N 5500-0000 rev X2 4-1

4.1 Verification of Energy

Energy should be verified based on local requirements or customer’s request. All calibration data
is stored in the handpiece. Therefore each Starlux500 system has no calibration requirement.
4.1.1 Test Equipment Required

• Ophir L40(150)A-SH-V2 Power Meter Head.
• Ophir Nova Display.
• ThorLabs DET10A Optical Sensor.
• Oscilloscope (ie. Fluke123 Scopemeter)
• Stylus Pen (for display touch screen)
• Starlux500 LuxR Test Handpiece
4.1.2 Verify Energy
1. Attach handpiece with a large surface such as a 500 LuxR.

2. Adjust the system settings following the chart below.
3. Pulse the system and average 5 shots per energy range.
Please Note: The Energy cannot be adjusted on a Starlux500.
Pulsewidth Fluence Expected Energy

(ms) (J/cm2) (J)
L40(150)A-SH-V2
Min Max
5 2 7.3 8.9
20 5 18.3 22.3
60 6 21.9 26.8
100 11 40.2 49.1
4.1.3 Verification of Pulsewidth
1. Select the lowest fluence available for the pulse width selected.
2. Pulse the system with the handpiece toward the photodetector and record the pulse
width. Compare to chart below.
Please Note: The Pulsewidth cannot be adjusted on a Starlux500.
SETTING RANGE
10 ms 9 – 11 ms
20 ms 18 – 22 ms
100 ms 90 – 110 ms
Chapter 4 P/N 5500-0000 rev X2 4-2

4.2 Debug Software Operation

The system is designed to be operated with software that access specific components to
be turned on individually. This will allow for troubleshooting the system in non-operator
mode. Remove the customer compact flash card and insert Debug Software into
customer system. Please Note: The Keyswitch and E-Stop are disabled during debug
operation.
Figure 1 – Main User Screen
4.2.1 Main User Screen

Figure 1 shows an example of the Main User screen for System Debug software. Each
utility shown can be accessed through their corresponding command buttons from the
Main User screen. Using the optional Stylus Pen will make it easier to touch the screen
buttons.
To enter service mode, attach a Starlux500 LuxR test handpiece, select IPL 500 HP and
press System Controller Utility.
Chapter 4 P/N 5500-0000 rev X2 4-3

Step 4
Step 6 & 7
Step 5
Step 2
Step 3
System Controller screen
4.2.2 System Controller Screen
4.2.2.1 Confirming System Cool Down Operation:
1. Check the Reservoir for coolant to insure it is at full level.
2. Select PFC ON then DC_DC On to turn power supplies on.
3. Select Pumps On to switch Lamp and Cooltip pumps on.
4. Set Fan Speed % to 80 using the arrow buttons on left and then select Fan Set to run
fans.
5. Select Polling to ON. This will display the active Lamp and HP temperature
measurements as detected by the Starlux internal thermistors.
6. Set TEC Temp to 20o C using arrow buttons on left and let the system run for 1 - 2
minutes.
7. Set TEC Temp to 2o C and measure the time (in minutes), it takes to reach 5o C.
This time interval should be less than 5 minutes.
8. When testing is completed, select EXIT to end the Debug program.
Chapter 4 P/N 5500-0000 rev X2 4-4

Step 1
Step 2
System Controller Screen
4.2.2.2 Verifying Pump Operation:
1. Select PFC On then DC_DC On to turn power supplies on.
2. Select Pumps On to switch Lamp and Cooltip pumps on.
Chapter 4 P/N 5500-0000 rev X2 4-5

Step 3
Step 2
Step 1
Step 4 Step 5
System Controller Screen
4.2.2.3 Verifying Charge and Handpiece Simmer:
1. Select PFC On then DC_DC On to turn on the power supplies.
2. Select Fan Set to turn fans on full speed. (100%).
3. Select Pumps On to turn Lamp and Cooltip pumps on.
4. Select Charge On to enable high voltage charging.
5. Select Lamp On to initiate handpiece simmer.
Chapter 4 P/N 5500-0000 rev X2 4-6

4.3 System Error Log Utility

The System Error Log Utility allows the user to read error log data from the system.
Step 1
Main User Screen
1. Press the System Error Log Utility button from the Main User Screen.
Step 2
Error Log Screen
2. Then select Display Error Log to display the error log data on the screen.
Chapter 4 P/N 5500-0000 rev X2 4-7

4.4 Exporting the Error Log

Debug Software version 1.1 and higher features an Export Error Log option which
allows the user to copy the system’s error log data to the Debug card. Once the error log
is downloaded, power down the Starlux500 before removing Debug. You can then
install the Debug card to a CF card reader that is connected to a PC, and create a
computer printout of the data.
4.4.1 Error Log Export

Select the Export Error Log command button to have the error log data transferred to the
Debug card installed. A message of “ERROR LOG SUCCESSFULLY EXPORTED!” is
printed on the screen.
Error Log Screen
4.4.2 Printing the Error Log

A folder labeled with the system serial number is created on the root directory of the
Debug compact flash card. (fig. 1) Within that folder is a text file labeled with the
system serial number that contains the error log data as seen on the screen.(fig. 2) Open
this file from your PC and print a hardcopy of the data.
Figure 1. Error Log Folder Figure 2. Error Log Data File
Chapter 4 P/N 5500-0000 rev X2 4-8

4.5 Clearing the Error Log

Select the ‘Clear Error Log / Create New Error Log’ command button to erase the error
log data off the system. A message of “ERROR LOG CLEARED - NEW ERROR LOG
CREATED.” is printed on the screen. Select the Close command button to exit the
System Error Log Utility screen.
4.6 System Configuration Utility

4.6.1 Replacing the Display Module
When replacing the Display on a Starlux500, the system information must be
configured on the Compact Flash Software card from the Palomar factory. Re-
installing the original software card will not work on the new display and you will get a
001-110 error. Therefore you MUST provide the serial number of the Starlux500 before
ordering and receiving a new software card with the new Display. The system
information along with a Software Key will then be loaded and shipped with the new
Display prior to your installation on the system. This Software Key (Password) can
also be emailed. If you have any questions regarding this procedure, please contact or
email Palomar Customer Service.
Main User Screen
Chapter 4 P/N 5500-0000 rev X2 4-9

4.7 Re-Entering System Information

After selecting System Configuration Utility from the Main User Screen, the System
Type, Serial Number, Manufacture Date, Warranty Date, and Shot Count will appear in
their respective fields. If no system data is present, the System Type and Serial Number
will have values of “Empty”.
System Configuration Utility Screen
4.7.1 Editing System Type and Serial Number

To change the System Type and System Serial Number values on a system, using the
optional Stylus Pen, tap the text field you wish to edit. A little keyboard screen will pop
up and allow the user to edit the text field selected. When all changes are complete, select
the Save Configuration command button. Once the data has been saved successfully, the
text field information you entered will be stored.
Please Note: After installing a new Display, you may see a default value of “Starlux” and
“P-0002” printed in the System Type and System Serial Number text fields respectively.
The Manufacture Date and Warranty Date may default to the current date. This is normal
until you enter the system information.
4.7.2 Editing Manufacture and Warranty Dates

To change the Manufacture and Warranty Date values on a system, using the optional
Stylus Pen, tap the text field you wish to edit. A calendar menu will pop up and allow
the user to select a month, day and year. When all changes are complete, tap the screen
right side edge to accept your entry or select the Save Configuration command button if
finished. Once the data has been saved successfully, the text field information you
entered will be stored.
Chapter 4 P/N 5500-0000 rev X2 4-10

4.7.3 Clearing the System Shot Count

To clear the system shot count, select the Zero Shot Count command button. A value of “0”
will be printed in the Shot Count field. To save, select the Save Configuration command
button. Once the data has been saved successfully, the text field information you entered
will be stored. Please Note: System shot count data cannot be changed or added.
4.7.4 Exiting the System Configuration Utility Screen

Select the Close command button to save all your changes and exit the System
Configuration Utility.
4.8 HP Reader Utility

The HP Reader Utility allows the user to read data stored on the HP Board.
Main User Screen
4.8.1 HP Reader Utility Screen

With a handpiece attached, select the HP Reader Utility command from the Main User
Screen. If there is no HP attached to the system, these fields will have a value of “NO
HANDPIECE DETECTED”. If there is no data on the HP connected, these fields will
have a value of “NO EEPROM DATA”.
Chapter 4 P/N 5500-0000 rev X2 4-11

HP Reader Utility Screen
4.8.2 HP Serial Number and Shot Count

After selecting HP Reader Utility, the HP Serial Number and HP Shot Count fields are
updated with the data from the HP board. The Display Cal Log, Display Error Log and
Save Cal Log command buttons are not applicable to the user and will display the message
“THIS OPTION IS NOT APPLICABLE FOR THIS HP TYPE”. Please Note: HP Serial
Number and HP Shot Count data cannot be changed.
4.8.3 Exiting HP Reader Utility

Select the Close command button to exit the HP Reader Utility screen.
Chapter 4 P/N 5500-0000 rev X2 4-12

Chapter 5 Disassembly
5.1 Removing the Display 5-2
5.2 Removing the Power Supply 5-3
5.3 Removing the Capacitor Bank 5-5
5.4 External Cooling Unit 5-5

5.4.1 Starlux Thermisters 5-5
5.4.2 Cooling Unit Models 5-6
5.4.3 Cooling Unit Chassis 5-7
5.4.4 Cooling Unit Components 5-7
5.4.5 Cooling Unit Power Supply 5-8
5.5 Starlux500 System Carts 5-8
Chapter 5 P/N 5500-0000 rev X2 5-1

5.1 REMOVING THE DISPLAY MODULE
1. Turn system power off and disconnect power cord, cooling unit communication cable and
hose assembly from Starlux500.
2. Remove all four (10-32) screws that secure the Bezel Assy to the chassis. (see fig. 1 & 2)
Figure 1. (Right Side of Bezel) Figure 2. (Left Side of Bezel)

3. Carefully lift the Bezel Cover Assy from the chassis (Figure 3). Disconnect wires to the
Keyswitch, Emergency Stop Button (Figure 4) and dock sensor magnets. (Figure 5) Then
gently lift the Bezel Cover off.
Figure 3. (Bezel Assy lifted) Figure 4. (Keyswitch wiring) Figure 5. (Dock Sensor wires)
4. Remove the 2 screws that hold the Rear Vent Assy (fig. 6) then remove all chassis screws (fig. 7).
Figure 6. (Rear Vent Assy removal) Figure 7. (Top Lid mounting screws)
Chapter 5 P/N 5500-0000 rev X2 5-2

5. Lift the entire front panel forward to access the interior of the system (figure 8) and
disconnect all cables from the rear of the display. (figure 9)
Open Ferrite Block here if installed.
Figure 8. (Top Lid opened) Figure 9. (Display rear panel connections)
6. Remove 3 phillips screws on the left securing the display module, then remove the 2 phillips
screws on the right and lift the display module out. (Figure 10 & 11)
Figure 10. (Display mounting screws) Figure 11. (Display removed)
5.2 REMOVING THE POWER SUPPLY

1. Remove the Bezel Cover Assy as instructed in steps 1 thru 5 in Section 5.1.
2. Disconnect the High Voltage cables from the Lamp Controller Board. (Fig. 13) Put a jumper
across the +400V and -400V wires. (Fig. 14 ) CAUTION: Failure to short these wires prior to
removing cables, will cause the High Voltage capacitors to “charge in air”. This will cause a
potentially dangerous voltage on the capacitors!
3. Disconnect the two pin connector on the Charger Board that connects to the capacitors.
4. Remove all ribbon cables connected.
5. Disconnect the 4 pin cable from the Voltage Regulator Board located on the side of the power
supply.
Chapter 5 P/N 5500-0000 rev X2 5-3

HV Cables
Figure 12. (System Overview) Figure 13. (Power Supply connections
Jumper Wires
Figure 14. (Capacitor Jumpers) Figure 15. (Power Supply mounting screws)
Figure 16. (removing Power Supply) Figure 17. (Power Supply removed)
6. Remove the 3 rear mounting screws of the Power Supply indicated by the black circle. (Fig. 15)
7. Pull the Power Supply from the rear and out of the Starlux rear chassis (Fig.16 and 17)
8. To reinstall Power Supply, reverse steps 1 thru 8.
Chapter 5 P/N 5500-0000 rev X2 5-4

5.3 REMOVING THE CAPACITOR BANK
1. Remove Bezel Cover Assy as instructed in steps 1 thru 5 in Section 5.1.
2. Remove the Power Supply as instructed in steps 1 thru 8 in Section 5.2. Disconnect the High
Voltage cables from the Lamp Controller Board. (Fig. 13) Put a jumper across the +400V and
-400V wires. (Fig. 14 ) CAUTION: Failure to short these wires prior to removing cables, will
cause the High Voltage capacitors to “charge in air”. This will cause a potentially dangerous
voltage on the capacitors!
3. Loosen and remove the two Phillips screws holding the front of the capacitor bracket sheet
metal to the chassis. (Figure 18)
4. Check the opposite end of the capacitor bracket. If there are screws holding the bracket
down, loosen them. If the sheetmetal bracket has tabs that slide under the main chassis,
there are no screws to loosen.
5. Pull up on the front edge of the capacitor bracket and gently pull the assembly forward and
up to remove it.(Figure 19) Take care not to damage the speaker assembly mounted under
the capacitors when removing the assembly.
Figure 18. (Capacitor Bank mounting screws) Figure 19. (Capacitor Bank removed)
5.4 EXTERNAL COOLING UNIT

The External Cooling Module provides cooling for Starlux500 base unit for all it’s handpieces.
It uses a 4 line hose assy to connected to the Starlux, a serial communication cable and an AC
power cord.
5.4.1 The Starlux 500 contains a primary Lamp

heat exchanger and two Thermisters located at the
rear of the base unit chassis below the Reservoir.
(see photo)
HP
Starlux 500 Chassis Thermisters

Chapter 5 P/N 5500-0000 rev X2 5-5
5.4.2 Starlux500 Cooling Unit Models
Connector to Cart Bezel Cable
Cooling Unit 1520-5008 Cooling Unit 1520-5034 (released on 7/07)
Control Panel for 1520-5008 Control Panel for 1520-5034
Cooling Unit Hose Assembly

Cooling Unit Hose Connection Panel
Chapter 5 P/N 5500-0000 rev X2 5-6

5.4.3 Cooling Unit Chassis (opened)
5.4.4 Cooling Unit Internal Components
HP Pressure Switch
Secondary Heat Exchanger
Lamp Pressure Switch

HP Pump
Junction Board
Aquatec Pump
Thermostat location TEC’s

for each TEC.
Chapter 5 P/N 5500-0000 rev X2 5-7

5.4.5 Cooling Unit Power Supply Chassis
Adapter Board Control Board
+24Vdc Power Supply
5.5 Starlux500 System Carts
Original 500 Cart 1520-5009 500 Cart 1520-5020 (released 7/07)
Chapter 5 P/N 5500-0000 rev X2 5-8

Cynosure Starlux 500 Palomar Technical Service Manual

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Cynosure Starlux 500 Palomar Technical Service Manual

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Technical Service Manual StarLux500

PULSED LIGHT AND LASER

Header Page P/N 1500-0018 rev X1

1.2 Training 1-2

1.3 Safety Overview 1-3

1.4 General Safety 1-4

1.5 Room Safety 1-4

Chapter 1 P/N 5500-0000 rev X2 1-1

1.1 Safety Scope

This manual is designed to help technically qualified personnel of Palomar

This manual contains functional descriptions of the StarLux500, as well as

Service personnel should:

a) Have a thorough understanding of how the StarLux500 is used for

b) Be completely familiar with the Operator's Manual provided with

c) Have knowledge of analog and digital electronics.

Troubleshooting should normally be to the subassembly level.

Chapter 1 P/N 5500-0000 rev X2 1-2

1.3 Safety Overview

The Palomar StarLux500 is an electro-optical device intended for safe and

The Palomar StarLux500 System is an “eye-safe” device when operated

Chapter 1 P/N 5500-0000 rev X2 1-3

1.4 General Safety

1.5 Room Safety

• Identify the treatment room clearly.

1.5.1 Electrical Safety

Chapter 1 P/N 5500-0000 rev X2 1-4

1.5.2 FIRE SAFETY

Chapter 1 P/N 5500-0000 rev X2 1-5

2.2 System Specifications 2-3

2.3 Theory of Operation 2-4

Chapter 2 P/N 5500-0000 rev X2 2-1

Chapter 2 P/N 5500-0000 rev X2 2-2

2.2 Palomar StarLux500 System Specifications

Wavelength 400nm - 1540nm (Handpiece Specific)

Spot Size Handpiece Specific

Pulsewidth Handpiece Specific

Fluence Handpiece Specific

Light Delivery Flashlamp or Laser within the handpiece (Handpiece Dependent)

Repetition Rate Handpiece Specific

Actuator Footswitch and/or Handpiece trigger

Voltage 100 - 240VAC, 50/60Hz

Operating Temperature: 15-28° C (55-80° F)

Transport/Storage Temperature: 0-50° C (32-124° F)

System Cooling Cooling system for flashlamp

Weight Base Unit: 55 lbs. (25kg)

Chapter 2 P/N 5500-0000 rev X2 2-3

2.3 Theory of Operation

The system contains sub-assemblies as described below:

2.3.2 Sequence of Operation:

Chapter 2 P/N 5500-0000 rev X1 2-4

Screen 5 (Cool Down)

Chapter 2 P/N 5500-0000 rev X1 2-5

Screen 5 (Ready Mode)

Screen 6 Screen 7 (System Information)

Chapter 2 P/N 5500-0000 rev X1 2-6

Chapter 3 P/N 5500-0000 rev X2 3-1

3.1 Fault Codes

1. Turn off the power switch 1. Check EMO harness and

Chapter 3 P/N 5500-0000 rev X2 3-2

1. Verify +12vdc is supplied from

Chapter 3 P/N 5500-0000 rev X2 3-3

1. Let the room cool down