GAVIN SHELDRAKE

69 Eyrescroft Bretton Peterborough PE3 8ET Home: 01733 261420 Mobile: 07596792998 Email: xglorious@live.co.uk

I am very confident with the public, and possess a friendly persona, often joking and reassuring with strong interpersonal skills. I also am very polite and respectful, which enables me to be patient and tolerant. I am a quick, effective and creative thinker, and never feel under pressure; capable of working on my own, and very successful when working in a team to ensure a job is completed on time, using my initiative. I am computer literate. I am consistently helpful and forever eager to learn. I consider myself a self-motivated, persistent, enthusiastic and forever ambitious individual. During my time at University, I have attained the ability to grasp complex ideas quickly and explain them in simple, concise language. I have developed my negotiation skills. I have strong writing and speaking skills and the ability to communicate effectively, along with good organisation and time management.

WORK EXPERIENCE
Access Prepaid Worldwide, Ltd. May 2011 to Present Customer Service Representative Thorpe Wood, Peterborough Key responsibilities: Started as an agency contract employee; became a permanent employee after five months. Provide customer service at a high level to the customers of a pre-paid travel money card. Receiving calls from all over the world (in a multitude of languages) to provide a service to Travelex customers; balance update, PIN recovery, reloading cards, discussing disputed transactions, organising sending emergency money and replacement cards overseas as quickly as possible to registering customers online, updating information, helping with log-in queries and contacting customers who have emailed in to the website with issues or questions. Working to KPIs, e.g., average handling time; before and after calls, call duration and productivity. Use of a range of software programs, Word, Excel, Outlook as well as MasterCards own internal programmes. River Island Dec 2010 to Jan 2011 Seasonal Sales Assistant Queensgate Centre, Peterborough Sports Direct June 2009 to Feb 2010 Sales Assistant Newmarket Road Retail Park, Cambridge Cambridge Laptop Repair June 2009 to Sept 2009 Shop Assistant The Enterprise Centre, Cambridge Sainsburys Aug 2007 to Aug 2008 Sales Assistant/Cashier Bretton Centre, Peterborough The Cresset Aug 2006 to Sept 2006 Waiter Bretton Centre, Peterborough Clowns N Things Sept 2005 to Jan 2006 Sales Assistant Rivergate Centre, Peterborough

EDUCATION
Anglia Ruskin University, East Road, Cambridge, CB1 1PT Peterborough Regional College Park Crescent, Peterborough, PE1 4DZ Bretton Woods Community School Flaxland, Bretton, Peterborough, PE3 8DF Sept 2008 to June 2011 Sept 2006 to June 2008 Sept 2001 to June 2006

QUALIFICATIONS
BA Honours Degree in English Literature A2 Level English Language And Literature Media Studies Applied ICT 2:2 C C D

AS Level Applied ICT Drama English Language And Literature Media Studies Other English Speaking Board: Communication (Spoken Presentation Skills) GNVQs (Intermediate) Science: Forensic Science Learning Knowledge And Understanding Needed For Scientific Work Applying Practical Skills Applying Scientific Knowledge, Understanding And Skills GCSEs Expressive Arts English Language English Literature ICT Mathematics German Humanities Art History French

C D D D Merit

Pass Pass Pass Pass A* B B B C C C C D E

Other Educational Activities

Oxford Access Scheme: Aspire, Build And Challenge Summer School, Oxford University 1st to 5th Aug 2005

PERSONAL
Date of Birth: 14th July 1990 Nationality: British National Insurance No: JR 61 67 50 C Interests: Writing, reading, fashion, socialising, live music, movies, sport and computers.