Pablo Borbon Campus

College of Accountancy, Business, Economics and International Hospitality Management

SAMPLE ACTIVITY REGARDING FRONT OFFICE CHECK-IN PROCEDURE USING KW

HOTEL APPLICATION

Front Office Attendant: Good Morning, Welcome to the BATSTATEU Hotel. What can I do for
you?

Guest: Good morning I am Ms. Jill Dalawampu and I have a reservation for a double room for
three persons.

Front Office Attendant: Alright Ms. Jill Dalawampu, let me pull out your reservation.
After searching to our system, I can’t seem to find a record of your booking. Did you book the
room directly through us, or did you use a hotel reservation service or Travel Agent?

Guest: I book it directly through your website. I have here a reservation details hoping this will
help you for fast searching of my reservation details.

Front Office Attendant: Yes, sure. Can I see that please? Thank you!
Okay, maybe there was a glitch with the booking system. Well just for the clarification you are
Ms. Jill Dalawampu with the registered phone number 09206993689 and email address of
jilldalawampu@gmail, you requested for a double room with extra bed, 1 keycard is also
requested, the arrival date is today and staying with us for five days. And for the payment
method you already paid us partially or paid half of the total price. Are all information correct?

Guest: Yes, all the information you mentioned is correct. What about the wireless internet?

Front Office Attendant: It’s really easy. The passcode of our wireless internet is BATSTATEU. If
you have any problems and need something, feel free to call the front desk.

Guest: Thank you!

Front Office Attendant: You’re welcome! Alright. I’ve got you all checked in to your room. This
is your room key and your room is room 002. Just turn left your room is at the end of the

Rizal Avenue Extension, Batangas City, Philippines +63 43 980-0385 loc. 1124

www.batstate-u.edu.ph cabeihm.pb@g.batstate-u.edu.ph
 Pablo Borbon Campus

College of Accountancy, Business, Economics and International Hospitality Management

corridor on the right-hand side. Just leave your suit case here and the bell boy will bring it to
your room.

Guest: Thank you!

Front Office Attendant: You’re welcome and enjoy your stay Ms. Jill Dalawampu. God Bless.

FOR THIS PART OF THE CONVERSATION BETWEEN THE FRONT OFFICE AND THE GUEST YOU
ARE GIVEN THE CLUE ON WHAT TYPE OF ROOM AND FOR HOW MANY PERSONS.

Guest: Good morning I am

and I have a reservation for a double room for three persons.

1. First step is to click the ROOMS TAB at the top part of the application.
2. Select the DOUBLE ROOM because as for the guest request of check in they are three
persons to check in the hotel.

Rizal Avenue Extension, Batangas City, Philippines +63 43 980-0385 loc. 1124

www.batstate-u.edu.ph cabeihm.pb@g.batstate-u.edu.ph
 Pablo Borbon Campus

College of Accountancy, Business, Economics and International Hospitality Management

CLICK ADD RESERVATION

FOR THIS PART OF THE CONVERSATION BETWEEN THE FRONT OFFICE AND THE GUEST YOU
ARE GOING TO CLICK THE CALENDAR AND ADD RESERVATION TAB

Front Office Attendant: Yes, sure. Can I see that please? Thank you!
Okay, maybe there was a glitch with the booking system. Well just for the clarification you are
Mr. Harold Anuran with the registered phone number 09111111119 and email address of
anuranharold@gmail, you requested for a double room with extra bed, 1 keycard is also
requested, the arrival date is today and staying with us for five days. And for the payment
method you already paid us partially or paid half of the total price. Are all information correct?

3. Then you can go to the CALENDAR TAB and select 5 days starting today.
4. Click ADD RESERVATION.

Rizal Avenue Extension, Batangas City, Philippines +63 43 980-0385 loc. 1124

www.batstate-u.edu.ph cabeihm.pb@g.batstate-u.edu.ph
 Pablo Borbon Campus

College of Accountancy, Business, Economics and International Hospitality Management

DON’T FORGET TO CLICK SAVE

FOR THIS PART OF THE CONVERSATION BETWEEN THE FRONT OFFICE AND THE GUEST YOU
ARE GIVEN THE OPPORTUNITY TO ENCODE ALL THE DETAILS OF THE GUEST

Front Office Attendant: Yes, sure. Can I see that please? Thank you!
Okay, maybe there was a glitch with the booking system. Well just for the clarification you are
Ms. Jill Dalawampu with the registered phone number 09206993689 and email address of
anuranharold@gmail, you requested for a double room with extra bed, 1 keycard is also
requested, the arrival date is today and staying with us for five days. And for the payment
method you already paid us partially or paid half of the total price. Are all information correct?

5. In this part you will encode all the necessary details of the guest
5.1.GUEST NAME: Jill Dalawampu
5.2.PHONE: 09206993689
5.3.EMAIL: jilldalawampu@gmail.com
5.4.KEYCARD: 1 keycard
5.5.PAYMENT: Advance paid half of the price.

6. Now you will check all the details you entered and make sure to click SAVE.

Rizal Avenue Extension, Batangas City, Philippines +63 43 980-0385 loc. 1124

www.batstate-u.edu.ph cabeihm.pb@g.batstate-u.edu.ph
 Pablo Borbon Campus

College of Accountancy, Business, Economics and International Hospitality Management

7. The final look of the CALENDAR TAB MUST BE LIKE THIS.

Rizal Avenue Extension, Batangas City, Philippines +63 43 980-0385 loc. 1124

www.batstate-u.edu.ph cabeihm.pb@g.batstate-u.edu.ph