Section 1: Central location, dispersion and quantitative data analysis

A company wishes to compare the performance of two different branches of their business. One is based
in Glasgow and the other in Aberdeen.
They have recorded sales (x£1000) at each branch over a month.
Sales at Glasgow branch
190 115 203 191 127 293 64 127
140 182 153 200 203 178 242 280
191 127 127 153 242 166 89
153 86 163 182 191 166 261
Sales at Aberdeen branch
87 88 103 165 137 72 91 180
137 136 90 103 160 69 80 170
150 143 98 154 160 80 164
137 91 120 183 154 134 144
This information is provided in an Excel spreadsheet associated with this Section. Note that the Aberdeen
branch has already done some analysis of their data, as shown on the spreadsheet.
(a) For the Glasgow branch, calculate the minimum value, maximum value, median, mode, lower
quartile, upper quartile and semi-interquartile range.
(b) For both branches, find the mean and standard deviation for the sales.
(c) Using the results of your analysis and calculations, comment on the sales performance comparing
the two branches.
(d) For the Glasgow branch only construct a frequency distribution table and illustrate this data on a
suitable diagram.

Section 2: Ordinal and quantitative data analysis

1. The same company wishes to investigate customer satisfaction at both branches and conduct a survey
of a sample of customers at both branches.
The results are provided in the table.
Customer service rating Aberdeen Glasgow
Excellent 28 53
Good 19 64
Fair 9 60
Poor 8 12
Very poor 10 7
(a) Display this data, choosing a suitable format which allows for comparison, including percentages, of
each branch.
(b) Comment on the findings.
2. The company also provide refreshments at both branches and wish to compare the popularity of these
refreshments at different times.
They record what is provided over a one week period.
Number of refreshments provided
Refreshment Morning Afternoon Weekend
Tea 80 136 26
Coffee 146 102 58
Hot chocolate 26 16 32
Water 32 74 94
Display this information in an appropriate format so the company can quickly compare the data.

Section 3: Index numbers

The average salary for employees at the company are given below.
Year Average salary (nearest £00)
2002 £18,500
2003 £18,900
2004 £19,400
2005 £20,600
2006 £21,100
(a) Using the appropriate CPI values from the table below rebase both the CPI and the average salary
in order to compare these two sets of data for this period.
Annual Average CPI: all items— 2000 to 2011
Year Annual average
2000 93·1
2001 94·2
2002 95·4
2003 96·7
2004 98
2005 100
2006 102·3
2007 104·7
2008 108·5
2009 110·8
2010 114·5
2011 119·6
(b) Comment on what your analysis shows about quality of living for the employees over this period.