Finding Write Up Sheet Report

Commercial Bank Of Ethiopia CATS Process
COMMERCIAL BANK OF ETHIOPIA – CATS PROCESS

FINDING WRITE-UP SHEET
Account Openinig – Berisa Branch ISS.5
Without Commitment
Finding:
In some cases, customers do not sign for commitment disclosed on the opening
application form.
Account Number Customer Name
1000575796404 Roba Hebo Guye
10005574519482 Neway Demissie Seifu
1000560664994 Kemeriya Kasim Ene
1000559449548 A/Nasir Sh/Mohammed
Woliyi
1000559370553 Arebe J|aru Gure
1000558841498 Ibrahim Mohammed Ireso
1000558367796 Kemal Abuli Berisso
1000557980718 Tire Mohammed Ahmed
1000557916915 Muzeyin A/Bulti A/Jifar
1000557918454 Abdissa Haji Aliyi
1000556980067 Foziya Hussen Aliyi
1000568015154 Jemila Kubisa Dekebo
More From 15/06/2023 –
31/07/2023
Standard/Criteria:
Branch Banking Procedure
Cause:
Lack of due attention
Effect:
It may bring legal accountability
Recommendations:
We advise performers to check all the required filled before opening the account
with due attention
Auditee’s Response:
Major Cause of the observed discrepancies (state why, when and how the deviation
is occurred in your response)
Contact Name:
Chala Dida Gebretsadik
Auditor: Signature ____________Date: 23 February 2024
Team Leader Tesfaye Temesgen Abubo Signature _____________Date: 23

February 2024

Account Opening – Berisa Branch ISS.6
Signature single alphabet
Finding:
In two cases, while receiving customers signature specimen the samples is not
identical and use a single alphabet
Account Customer Name
Number
1000572136926 Husen Kedir Genemo
‘u‘
1000559488357 Teyiba Diga Adamu
‘m‘
Standard/Criteria:
Branch Banking Procedure
Cause:
Effect:
It may bring legal liability and loophole for fraud
Recommendations:
We advise the branch to check customer’s specimen signature and advise

customers to put similar signature.
Contact Name:

February 2024

Account Opening - Joint Berisa Branch ISS.7
account
Finding:
In some cases, both joint account holders not sign on the application agreement
form designed for the purpose and the application is not clearly marked as a “Joint
account” as an account or and/or account. Sample

Number
1000554614338 Boge Hijara & Helen Shibiru
1000545130727 Damitew Tsegaye & Asmera Gutema
1000550270227 Muberek Hussen & Megifira Abdo
1000575996845 Beker Burka & Beker Arse & Feyiso
Midaso
1000575884621 Jemal Dube & Husen Gemechu & Kemal
Menza
1000573476167 Anaji Kediro & Abdulkadir Ahmed &
Negeso Hebo
1000571161781 Keyiru Abdulfetah & Abdulhakim Seman
Standard/Criteria:
Branch banking procedure
Cause:
Effect:
It may bring legal liability and create it lose internal control.
Recommendations:
We advise the branch to attach the additional requirements and must sign by the
account holders without fail.
Contact Name:

February 2024

Account Opening - Sign Berisa Branch ISS.9
before me
Finding:
In some cases, thumb print customers signature is not attested by affixing "sign
before me" stamp on opening application form. Sample

Number
1000520135077 Sefia Ketema Hebo
1000521498394 Hajo Ansha Jorbi
1000522489453 Belaynesh Liramo
Lambebo
1000517109588 Tadu Abebe Degefu
1000574489737 Caco Batu Hersho
1000561975438 Radiya Abdo Haji
1000561915028 Asha Rike Balcha
1000561307858 Kemeriya Feto Dodola
1000553620442 Rehima Dube Wako
100049892209 Dhibo Buri Dule

1000565276054 Etenesh W/Aregay
Dejene
1000558173738 Abud Desalegn Goje
1000543295608 Shewaye Girma Besha
Standard/Criteria:
Cause:
Effect:
It may bring legal accountability.
Recommendations:
We advise the branch to attest illiterate customers signature by putting sign before
me and initials of performers.
Contact Name:

February 2024

Account Opening – Berisa Branch ISS.10
Authentication
Finding:
Account opening documents are not authenticated within 15 days and the
restriction is released without authenticating the attached supporting documents.
Standard/Criteria:
Cause:
Lack of assigned dedicated person
Effect:
It may bring legal accountability and create loophole for fraud
Recommendations:
We advise the branch to authenticate account opening documents as per the

procedure dictates in detail without fail.
Contact Name:

February 2024

Account Opening - Minor Berisa Branch ISS.12
Account
Finding:
In Two cases, account opened for minors followed by the name of signatory
“parent(s) or guardian “and the relationship is not filled specifically as either parent
or guardian, also birth certificate is not received. Sample

Number
1000523924064 Adey Kassahun (Minor) Meron
Mengistu
1000556533408 Saron Melkamu (Minor) Hana Siyoum
Standard/Criteria:
Cause:
Lack of know how
Effect:
Recommendations:
We advise the branch to collect birth certificate or additional document and attach
on mandate file.
Contact Name:


February 2024

Account Opening - Zero Berisa Branch ISS.8
balance
Finding:
In various cases, saving account opened with a zero balance remained
unclosed because a customer cannot deposit a minimum of birr 25.00 within a
month.
Standard/Criteria:
Cause:
Effect:
It may lose the internal control
Recommendations:
We advise performers to check all the required filled before opening the account
with due attention.
Contact Name:


February 2024

Account Opening – missed Berisa Branch ISS.13
product category
Finding:
In some wadiah women product accounts opened for male customers.
Number
1000515619775 SolomonBalcha
Wolde
1000387281828 Burka Buri Beriso
1000353246546 Dita Sultan Ade
1000197172375 Umer Hadji Wabe
Standard/Criteria:
Cause:
Lack of Attention
Effect:
-Affects the quality of customer product categorization, misstated the women
product account of the branch and the bank at corporate level.
-Creates customer dissatisfaction
Recommendations:
We advised for all front and back office staffs to ensure that the right product code
or category is given to the new account while processing account opening in
consistent with customer request.
Contact Name:


February 2024

Account Opening - Berisa Branch ISS.11
Current Account without
TIN No, Trade License, ID
card & Photograph
Finding:
In two cases, current account opened without receiving TIN No and license &
customer application.
Account Number Customer Name

10005237373718 Mustefa Wako Wakeyo
3
1000538990209 Rabira Pharmacy
In some cases, current account opened without Photograph & don not scan in the
T24 system.

Number
1000563562432 Mekuria Hailu
1000573792948 Abduljelil Kedir
1000555502641 Ejeru Nure
1000523737183 Mustefa Wabe
1000572324374 Dr.Sharabudin Beker
1000534082456 Turki Gemeda
Standard/Criteria:
Cause:
Lack of close follow up and lack of due attention
Effect:
Recommendations:
We advise the branch to collect customer TIN and License, ID Card copy and attach
on mandate file with in due time.
Contact Name:

February 2024

Financial-Balance on Berisa Branch ISS.19
ATM2 and ATM3
Finding:
In two cases, we noted that even though the branch maintains only one ATM its
branch various internal ATM accounts are debited and credited on various date
currently, ATM2(ETB1000200021026) credited for 200 birr from Ketero branch date
08/08/2023 and ATM3(ETB1000200031026) credited for 900 birr from Komto
branch on the date 21/10/2023
Standard/Criteria:
Retail and Branch Banking Procedure
Cause:
Lack of due attention and Weak internal control
Effect:
May exposed to fraudulent act and raise various unforeseen risk
Recommendations:
We recommended the branch to communicate Ketero and Komto branch to refund

their account and to ensure proper balance of various ATM internal account and
adjust the discrepancy as soon as possible.
Contact Name:

February 2024

Financial-Overdrawn Berisa Branch ISS.18
customer account
Finding:
While checking branch GL ledger we noted customer account 1000191467195
named Tahir Dube Wako transferred through his mobile banking 35,000.00 and
5,000.00 birr on the date 25/09/2023 without sufficient balance in his account and
currently his account held an overdrawn amount of 37,561.80 birr.
Standard/Criteria:
Cause:
Lack of close follow-up and some IFB account create such a problem
Effect:
Create financial loss and also create customer dissatisfaction
Recommendations:
We recommended the branch to collect the stated amount communicating the

aforementioned customer and forward the issue of such IFB account problem to
concerned department for further action as soon as possible.
Contact Name:

February 2024

Financial-Catch all Berisa Branch ISS.22
unassigned PL
Finding:
In a few cases, while check branch profit and loss general ledger account we noted
that profit and loss ledger held catch all unassigned PL with birr 4,760.00 as of
21/10/2023 report.
Standard/Criteria:
Retail and Branch Banking procedure
Cause:
Occurred due to system
Effect:
Decrease asset quality
Recommendations:
We recommended the branch to communicate concerned department as much as

possible.
Contact Name:

February 2024

Financial-Handling of Berisa Branch ISS.21
Book and Tracer
Finding:
In all cases, while checking branch book and tracer management we noted the
following discrepancy
 the branch doesn’t ensure the balance of various receivable and payable
account and doesn’t held tracer
 foreign receivable (claim on Xpress) 13,055.60 birr held since 23/03/2020

and Claim on H.O and branch for birr 2,750.00 since 12/11/2022
 the branch doesn’t execute the GL balance on branch and till GL balance
daily
 PL62029(main. And repair office equipment) Wrongly credited for 10.00 birr
on the date 12/08/2023
Standard/Criteria:
Cause:
lack of due attention
Effect:
Decrease quality of asset
Recommendations:
We recommended the branch to ensure the balance of various receivable and

payable account and also rectify the aforementioned discrepancy as soon as
possible.
Contact Name:

February 2024

Financial-T24 System Berisa Branch ISS.20
Suspense AA
Finding:
In one case we noted T24 System Suspense AA account held internal account held
an amount of birr -6,658.50. This difference was computed suspense account
ETB1402200011026 4,056,591.63 birr against ETB1470000011026 (-4,063,250.13)
birr which is -6,658.50 difference.
Standard/Criteria:
Retail and Branch Banking procedure
Cause:
Lack of due attention and lack of close follow-up
Effect:
Decrease asset quality
Recommendations:
We strictly recommend the branch to rectify the stated discrepancy in order to

ensure good asset quality as soon as possible.
Contact Name:

February 2024

Financial-Ratio Berisa Branch ISS.23
Finding:
When we compute suspense accounts of the branch, it is noted that the branch
holds a total suspense of birr 406,427.50 and long outstanding amount with an
aggregate balance of birr 17,555.00. The ratio of long outstanding suspense of the
branch reached to 4.32% which is above the corporate target of 2.5%.
Standard/Criteria:
Cause:
Effect:
decrease quality of asset and create financial loss if receivable item not collected
and create customer dissatisfaction if payable item not refunded to concerned
beneficiary
Recommendations:
We rigorously recommended the branch management to decrease suspense items

to reach to corporate target and exert effort to collect foreign receivable as soon as
possible.
Contact Name:


February 2024

Human Resource Berisa Branch ISS.24
Management-Relevant
information missed on HR
file
Finding:
In some cases, while we check personal file of branch staff we noted that some
relevant information like; Job description and Computer user agreement missed for
all employee or not maintained under their file.
Standard/Criteria:
HR
Cause:
lack of due attention
Effect:
May raise legal issue and may also create various unforeseen risk
Recommendations:
We recommended the branch to attach all relevant information of the staff under
employee personal file and to rectify the stated discrepancy as soon as possible.
Contact Name:


February 2024

Digital Banking: Atm card Berisa Branch ISS.17
and Pin difference
Finding:
The total card on hand and the respective pin code has differences while counting
as of 23/Oct/2023.
Total card on hand…….898
Total pin code………….915
Variation (Excess Pin) ….17
Standard/Criteria:
Retail and branch banking
Cause:
Lack of periodic follow-up
Effect:
It creates loophole for misappropriation since the follow-up is weak.
Recommendations:
It is advised to the managements, staffs and internal controller to make proper and
timely follow-up over the branch overall atm card management in accordance to
the banks work rules.
Ongoing
Contact Name:
Auditor: Tesfaye Temesgen Abubo Signature ____________Date: 23 February

2024

February 2024

Digital Bnaking: Overall Berisa Branch ISS.16
irregularities
Finding:
While checking and examining the overall ATM card and pin code management of
the branch, we have noted the following shortcomings which needs management
involvement and immediate corrections.
1. We have noted that the branch cards and pin codes are not handed in one
custody. instead, it is hold in different file cabinets.
2. Some of the pin codes are not properly handled; pins are teared and
easy/visible for anybody.
3. Overall card and pin register book handling is weak, most of the papers
holding customer information are damaged and teared; required
information’s like account number, card number, phone number and in few
cases signature of customers are not properly registered on the book.
4. We have observed that the branch card distribution performance is very

weak. For instance, the branch distributes total card of 555 since july-1/2023
up to 24-Oct-2023 which is only 6 cards per a day on average.
Standard/Criteria:
Retail and branch banking procedure
Cause:
-Lack of due attention and weak customer recruitment. Cards are recruited for
walking customers who are not currently live in the city.
-Negligence
Effect:
-Atm cards are highly exposed for misappropriation since the handling is weak.
-Adversely affects the branch performance on digital service delivery
Recommendations:
The branch managements and responsible staffs are strictly advised to strengthen
the branch atm card and pin handling and to exert the maximum effort for card
distribution, activation and recruitment for new card users by creating awareness to
customers; distributing list of customers whose card is available for all staffs to
communicate with phone calls.
We will take actions of correction for future business dates. so, ongoing it will be solved.
Contact Name:

2024

February 2024

Consumer Loan: SAL Berisa Branch ISS.3
Missed contract agreemnt
Finding:
While processing salary advance loans for staffs transferred from other branch, the
branch does not maintain binding loan contract agreement while responding loan
claims for their former branch. For instance, loan contract is not prepared and
signed with the fired staff named Abubeker Argaw and Habtamu Dedefo.
Standard/Criteria:
Consumer loan processing procedure
Cause:
Effect:
May create controversies and leads to liability
Recommendations:
We advised the branch managements to prepare and signed binding loan contract
agreements after responding loan claims of staffs who are transferred from other
branches.
We rectified the case of habtamu dedefo by preparing and signing loan binding contract
agreement. but, the case of abubeker argaw is already the staff is fired from the bank and we
sent letter for district HRM & Director to facilitate outstanding loan settlement process.
Contact Name:

2024

February 2024

Consumer Loan: Berisa Branch ISS.15
Outstanding SAL of fired
staff
Finding:
Salary advance loan of former staff named Abubeker Argaw who is fired due to
disciplinary actions before settling his outstanding loan values 128,435.47 birr were
not reported to district human resource management by letter to track the value
from his benefits channeled by head office HRM transaction.
Standard/Criteria:
Cause:
Lack of due attention by the branch managements
Effect:
Potential of financial loses if fails to collect the values by delaying to transfer
information’s and communicate the responsible organs at district and head office.
Recommendations:
We advised to the branch managements to transfer loan information’s of staffs

while transferred to other branch and fired immediately without delaying.
We have write a letter to district human resource management and the director to facilitate the
loan settlement process. henceforth, we hope it will be solved.
Contact Name:

2024

February 2024

Consumer Loan: Expired Berisa Branch ISS.14
insurance policy
Finding:
The branch does not handle the renewal of expired insurance policies of the
mortgagees named mohammed Tise, geleto hayato and mustefa dube.
Mortgagees Granted Loan Expiry date
Mohammed Tise 1,622,005.82 26/01/2023
Geleto Hayato 483,726.97 20/10/2023
Mustefa Dube 470,967.98 13/08/2022
Standard/Criteria:
Cause:
Lack of proper follow-up
Effect:
Insurance risk
Recommendations:
We advised to the branch managements to make timely and proper follow-up over
all loan documents, status of loan accounts and agreed period of insurance
coverage policy to minimize the possible high risks rise from fire and
thunderstorms.
Contact Name:

February 2024

Blocked Account-Handing Berisa Branch ISS.25
of blocked account
document
Finding:
We noted that blocking documents were not maintained under the branch custody,
Instruction letter received to block account not maintained and blocking of the
account was not informed to the account holder indicating the reason.
Standard/Criteria:
Cause:
Effect:
raise legal issue and create customer dissatisfaction
Recommendations:
We recommended the branch to ensure instruction letter are received, to confirm

genuineness of the letter, to inform customer blocking of his account and maintain
all these file under branch custody and rectify the stated discrepancy as soon as
possible.
Contact Name:

February 2024

CBE NOOR (IFB) Opening Berisa Branch ISS.1
files
Finding:
The branch doesn’t segregate the CBE Noor (IFB) opening files.
Standard/Criteria:
Cause:
Effect:
It may lose the internal control
Recommendations:
We advise the branch to ensure all regularity stipulated under the procedure and
NBE Directive as much as possible.
Contact Name:

February 2024

CBE NOOR (IFB) - Berisa Branch ISS.2
Transaction and IFB
service
Finding:
We check the branch handling of transaction and IFB service and so we observed
the following irregularity the branch doesn’t segregate all the CBE Noor (IFB)
transaction ticket and & conventional transaction.
Standard/Criteria:
Cause:
Effect:
Create customer dissatisfaction and it may lose the internal control
Recommendations:
We advise the branch to ensure all regularity stipulated under the procedure and
NBE Directive as much as possible.
Contact Name:

February 2024

CBE NOOR (IFB) - IFB Berisa Branch ISS.4
rubber stamp
Finding:
We check that the BBO assigned at CBE Noor (IFB) service does not using IFB
rubber stamp designed for the service.
Standard/Criteria:
Cause:
Effect:
It may create customer dissatisfaction and it lose the internal control
Recommendations:
We advise the branch to use IFB stamp as per the procedure as soon as possible.
Contact Name:

February 2024

Finding Write Up Sheet Report

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Commercial Bank Of Ethiopia CATS Process

COMMERCIAL BANK OF ETHIOPIA – CATS PROCESS

Chala Dida Gebretsadik

Auditor: Signature ____________Date: 23 February 2024

Team Leader Tesfaye Temesgen Abubo Signature _____________Date: 23

COMMERCIAL BANK OF ETHIOPIA – CATS PROCESS

We advise the branch to check customer’s specimen signature and advise

Chala Dida Gebretsadik

Auditor: Signature ____________Date: 23 February 2024

Team Leader Tesfaye Temesgen Abubo Signature _____________Date: 23

COMMERCIAL BANK OF ETHIOPIA – CATS PROCESS

Account Customer Name

Chala Dida Gebretsadik

Auditor: Signature ____________Date: 23 February 2024

Team Leader Tesfaye Temesgen Abubo Signature _____________Date: 23

COMMERCIAL BANK OF ETHIOPIA – CATS PROCESS

Account Customer Name

100049892209 Dhibo Buri Dule

Chala Dida Gebretsadik

Auditor: Signature ____________Date: 23 February 2024

Team Leader Tesfaye Temesgen Abubo Signature _____________Date: 23

COMMERCIAL BANK OF ETHIOPIA – CATS PROCESS

We advise the branch to authenticate account opening documents as per the

Chala Dida Gebretsadik

Auditor: Signature ____________Date: 23 February 2024

Team Leader Tesfaye Temesgen Abubo Signature _____________Date: 23

COMMERCIAL BANK OF ETHIOPIA – CATS PROCESS

Account Customer Name

Chala Dida Gebretsadik

Auditor: Signature ____________Date: 23 February 2024

Team Leader Tesfaye Temesgen Abubo Signature _____________Date: 23

COMMERCIAL BANK OF ETHIOPIA – CATS PROCESS

Chala Dida Gebretsadik

Auditor: Signature ____________Date: 23 February 2024

Team Leader Tesfaye Temesgen Abubo Signature _____________Date: 23

COMMERCIAL BANK OF ETHIOPIA – CATS PROCESS

Chala Dida Gebretsadik

Auditor: Signature ____________Date: 23 February 2024

Team Leader Tesfaye Temesgen Abubo Signature _____________Date: 23

COMMERCIAL BANK OF ETHIOPIA – CATS PROCESS

Account Number Customer Name

Account Customer Name

Chala Dida Gebretsadik

Auditor: Signature ____________Date: 23 February 2024

Team Leader Tesfaye Temesgen Abubo Signature _____________Date: 23

COMMERCIAL BANK OF ETHIOPIA – CATS PROCESS

We recommended the branch to communicate Ketero and Komto branch to refund

Chala Dida Gebretsadik

Auditor: Signature ____________Date: 23 February 2024

Team Leader Tesfaye Temesgen Abubo Signature _____________Date: 23

COMMERCIAL BANK OF ETHIOPIA – CATS PROCESS

We recommended the branch to collect the stated amount communicating the

Chala Dida Gebretsadik

Auditor: Signature ____________Date: 23 February 2024

Team Leader Tesfaye Temesgen Abubo Signature _____________Date: 23

COMMERCIAL BANK OF ETHIOPIA – CATS PROCESS

We recommended the branch to communicate concerned department as much as

Chala Dida Gebretsadik

Auditor: Signature ____________Date: 23 February 2024

Team Leader Tesfaye Temesgen Abubo Signature _____________Date: 23

COMMERCIAL BANK OF ETHIOPIA – CATS PROCESS

 foreign receivable (claim on Xpress) 13,055.60 birr held since 23/03/2020