ADEOGUN, AMEENAT WUNMI

08105930446 • adeogunameenat6@gmail.com • Alimosho, Lagos

PROFESSIONAL SUMMARY
Seasoned Bank Teller/Customer service representative well-versed in customer care and successful in
achieving sales goal while maintaining high levels of customer satisfaction, consistently accurate in
counts and balances. Outgoing personality with attention to delivering outstanding customer
experiences. Possesses excellent multitasking teamwork, management skills and channels skillsets
effectively towards solving problems and managing projects with complete accuracy and
professionalism. Clear communicator and skilled at interfacing effectively with management and
clients.

SKILLS
 Communication • Time Management • Problem Solving
 Listening • Client Management • Strategy design
 Negotiation • Leadership

EDUCATION
2016 – 2018 Microbiology
Moshood Abiola Polytechnic (Higher National Diploma)

2012 – 2014 Science Laboratory Technology (Ordinary National Diploma)

Moshood Abiola Polytechnic

PROFESSIONAL EXPERIENCE

FEB 2020 – Present TELLER CAPTAIN/ATM CUSTODIAN

Lagos, Nigeria Access Bank Nigeria Plc.

 Created independent tools to verify data and results of analytical systems.
 Assisting customers with routine account-related requests such as: automatic
funds transfer, inquiries about ATM and debit card usage with limits.
 Monitored customer behaviours and upheld strict protocols to prevent theft
of assets when necessary.
 Executed customer transactions, including deposits, withdrawals, money
orders and checks.
 Upheld strict financial controls by keeping funds secure and accurately
transferring monies.
  Responsible for departmental project strategy crafting, task assignment and
lead project implementation.
 Ensuring all ATM channels uptime do not fall below the prescribed ATM
%uptime.
 Ensuring that Auto Bank and Auto Cash terminals are always adequately
stored with cash and stationery.
 Ensure that sufficient cash levels are maintained to meet normal customer
requirements.

SEPT 2019 – JAN 2020 CUSTOMER CARE OFFICER

Access Bank Nigeria Plc.

• Research and resolving customers issues with the bank acting as the
customer liaison between another bank department.
• Contacting customers to notify them that debit cards are ready to pick up at
the bank.
• Responsible for departmental project strategy crafting, task assignment and
lead project implementation.
• Providing information about product and services, with routine account-
related request such as: automatic funds transfer, inquiries about ATM and
debit card usage with limit.
• Ensuring reversals of failed transaction within 24 hours exceptionally,
handling multiple tasks and maintain confidentiality.
• Handling customers questions, complaints and billing inquiries with the
highest degree of courtesy and professionalism.

2018 – 2019 NATIONAL YOUTH SERVICE CORPS

Muslim Comprehensive High School, Oko

 Create lesson plans and teach those plans to the assigned classes
 Take students attendance on a daily basis.
 Prepared students for standard tests and exams
 Grade students test and exam and prepare report card.

INTERESTS
 Community service/volunteering
 Travelling
 Dancing