2/2/24, 7:01 PM Assignment Print View

9. Award: 11.12 out of 11.12 points

Descriptive Evidence 2

Airbnb has responded to guest allegations of racial discrimination by hosts in what way?

✓  creation of nondiscrimination policy

 expanded employee training

 enhanced host rejection process

 Project AirCover

 bringing lawsuits against hosts

Hosts can accept or reject a guest based on reviews or ratings following a booking request. This policy
has prompted cases of guests accusing hosts of racial discrimination. To address this issue, the
company created the Airbnb Nondiscrimination Policy and Community Commitment (in 2016), which
requires every host and guest to consent to use the service. Airbnb put in place a dedicated anti-
discrimination team who works to fight any bias on its platform. In 2020, Airbnb launched Project
Lighthouse in partnership with civil rights groups to measure the perception of discrimination. Airbnb
uses this information to inform and design products and policies that combat racial and social injustices
on the platform.

References

Multiple Choice Difficulty: 2 Medium Learning Objective: 12-06 Explain the

relationship between strategy and business
ethics.

https://ezto.mheducation.com/api/caa/activity/C15Print?jwt=eyJhbGciOiJSUzI1NiJ9.eyJlbnZpcm9ubWVudCI6InByb2QiLCJpc3MiOiJlenQiLCJwcmludFVSTCI6I… 2/2