Yessenia Herrera

https://www.linkedin.com/in/yesseniaherrera | yesih12@yahoo.com

Objective
To obtain a position in healthcare within a team based, innovative company that does what is best for patients, where I
can use my positive leadership skills and passion to motivate team members while supporting and maintaining positive
patient outcomes.

Professional Experience
Center Manager, ArchWell Health, Az August 2022 - Present
 Value Based Care knowledge and understanding.
 Ensure financial targets are met by keeping member costs within budget while providing exceptional care for
members.
 Oversee the development, construction, and launch of two brand-new centers while supervising ongoing
operations.
 Onboarding and training of all new staff members for center supporting over 25 employees and 1500 patients.
 Optimize operations through implementation and development of new processes to enhance productivity of
centers during first year operation.

Care Team Manager, Iora Primary Care/One Medical, Az September 2017 - August 2022
 Managed daily operations of two clinics, overseeing administrative tasks, patient care, and staff management of
20 or mor in a Value Based Care setting.
 Led training programs for employees, including onboarding new hires, contributed to developing training
materials for all roles to maintain proficiency and excellence in respective responsibilities.
 Collaborated closely with the Practice Medical Director to achieve organizational objectives, influence quality
composite scores, and meet Key Performance Indicators through regular participation in monthly meetings and
daily interactions.
 Recruited and retained top-tier talent, cultivating a cohesive and innovative team while nurturing a culture
committed to delivering exceptional service.

Practice Lead and Health Coach, Iora Primary Care, Az September 2017 - May 2020
 Cared for patients while meeting the needs of the organization in value-based care measures
 Planned and coordinated events and groups/classes for patients, such as chair yoga sessions, patient education
seminars, and social meetings tailored for seniors, ensuring regular and engaging activities were available on a
daily basis.
 Established and nurtured partnerships with a variety of external organizations, including specialists and social
service agencies, to enhance collaboration and support comprehensive patient care of over 2,000 patients.
 Provided tailored patient care for a panel of 600 patients while performing supervisory duties to 10 employees

Medical Assistant, Banner Alzheimer's Institute, Az January 2016 - December 2017

 Cared for 8-20 patients a day with a diagnosis of Alzheimer's or Dementia while assisting families during intake
and follow up process of a physician appointment and performed cognitive testing.

Clinical Care Specialist, Next Care Urgent Care, AZ January 2015 - December 2016
 Conducted vital sign assessments and carried out a wide range of medical assistant responsibilities,
encompassing tasks such as processing payments and executing patient triage with precision and efficiency on
over 100 walk- in patients.

Medical Assistant, The Core Institute, Neurology, AZ January 2014 - December 2015
 Managed hospital procedure scheduling, simultaneously performed front desk duties, including vital sign
assessments, procedure setup, referral coordination, voicemail management, patient triage, and rooming for 30
patients a day.
Medical Assistant and Supervisor, Digestive Healthcare Associates, LLC, Phoenix, Az January 2010 - December 2014
 Educated on all the requirements for Meaningful Use/ Quality Measures for owner and ensured the 3 Doctors in
the company received the bonus for implementation.
 Navigated and completed provider credentialing procedures for hospitals and insurance plans, ensuring
adherence to regulatory requirements and enabling smooth integration into healthcare networks for 4 providers
and 3 major hospitals.

Lead Medical Assistant / VFC Coordinator, Pueblo Family Physicians, Az January 2007 - December 2008
 Implemented Vaccines for Children Program, insured all data required was entered into database on a daily
basis and conducted audits monthly
 Orchestrated employee schedules, ensured coverage, and prepared timesheets for supervisor approval of 16
employees, facilitating streamlined payroll processes.

Medical Assistant, Mountain Park Health Center, Az January 2004 - December 2007
 Transitioned from internship to employment, gaining invaluable hands-on experience across diverse specialties
rotations included 2 weeks of pediatrics, internal medicine, obstetrics/gynecology and medical records.

Education
Bachelor in Organizational Leadership Expected May 2024
Arizona State University, Tempe, Az

Associates in Organizational Leadership May 2022

Phoenix College, Phoenix, Az
Associate in Arts, General Education

Certificate of Completion May 2022

Glendale Community College, Glendale, Az
General Education Certificate, Arizona General Education Curriculum

Medical Assistant Certificate January 2004

Estrella Mountain Community College, Avondale, Az